I was not planning on upgrading to the iPhone 7 this year however we walked into the store so my wife can get the gear watch she was promptly greeted by Patty who did a outstanding job at customer service, while i was their Justin approached me and help me with my 21 questions, he was very helpful and went out of his way to answer all my questions what i liked most was he wasn't trying to up sell me on accessories or anything else. I ended up pre order the iPhone 7 plus through him. Thanks Justin for your sales service read more

i tried to get my phone bill i am asking small question i do not know how much i am gonna pay manuel has worse customer service he think he knows everthing he does not know anything i did not pay my bill read more

Ariana went above and beyond to assist, demonstrating remarkable dedication and support. Her exceptional efforts made a significant difference, and I am truly grateful for her help. This issue wasn't really on a local tech but, she took on the task to complete it. Appreciate the work and effort. (debris in charge port) read more

" Reuters reports that in sworn testimony, an OAN accountant attributed ninety percent of OAN's revenue from a contract with AT&T-owned television platforms." This is disgusting. Literally just canceled my family's phone plan. read more

The service stinks. Even after making an online appointment, I waited an hour to be given a phone number to file an insurance claim. The phone number referred me to AT&T's website. A complete waste of time. read more

Staff Angel, was very professional, he was able to help me with my issues on my phone and services thank you for being amazing at&t employee

BEWARE!!! More than 3 months later & after multiple calls to AT&T, we are still waiting for our rebates as they promised. Called At&t and was told that all 4 lines are processed and that we should receive the visa rebate cards by end of July. " called AT&T 611 & a rep will tell you if "it's been processed and I'll see what I can do on my end." Today, Aug 11, since I still have not received any rebates, I called At&t costumer service & talked to Alfred and was told that none of the lines have been processed. Alfred then said that He just processed 2 lines and I should receive the rebate visa within 14 days. Alfred said the other 2 lines are NOT approved because the trade in values are greater than the early termination fees. I am confused. This was not what I was told when we did the switch from Verizon to AT&T in March with our Salesperson Oscar Morales. When we switched over back in March, I was told that we will get assistance up to $650 per line on early termination fee, I was not told anything about trade in value bring greater or less. We asked our Salesperson Oscar Morales multiple times each & every time, he looked us in the eyes & said "all your early termination fees will be taken care off, up to $650 per line." We have paid more than $1000 for these early termination fees. We would NOT switch If we knew we wouldn't get rebates on all the lines since it is a large amount of $$$! Beware folks of their bait & switch tactics, read everything carefully & don't trust them. We spent countless wasted hours trying to solve this nightmare with AT&T customer service & the AT&T store. Our only option now is to take them to civil court 'coz calling AT&T is useless & the store we bought our 4 lines from is denying misleading us but Oscar Morales admitted fault about the miscommunications he said. I'll also file complaints with the FCC, Better Business Bureau, Consumeraffairs.com, any news outlet, etc... His sales manager Denny Chung is as guilty because he refused to help us & take responsibility for his salesperson's unethical & immoral action. Denny Chung said he'll talk to his manager/boss (Mr Rodger Pulley) & get back to us soon but never did. Told him there was no miscommunication coz we asked Oscar Morales (salesman) multiple times about the offer & each time he reassured us all our early termination fees will be taken care of by AT&T if we trade in all 4 lines & get brand new iPhones from them. Update: 8/13/16 we received 4 letters from AT&T stating "Regrettably, we are unable to complete your rebate submission" "We do not have a trade in record for your old phones". Shame on you AT&T for misleading hard working folks like us!!! Are there more stories like this out there?? We need to come together with a class action lawsuit. read more

AT&T Store - AT&T store - Mobile Phones Near Me - Woodbridge, Virginia

The "manager" Sesar Argueta is quite possibly the worst "manager" I have ever experienced, and I've been on this earth a while so that says a lot. I advised him customer service sent me in to the store to see what they could do to help. Without even looking up my account, he said he can't do anything. I asked if he's gonna even look his reply "it's a waste of my time cause I already know the answer". He claimed his five years of experience knows better than any customer service agent who sent me in...again all WITHOUT looking at my account. I've been a loyal customer since 2006 and in less than 2 minutes Sesar Argueta ruined that. DO NOT GO HERE FOR ANYTHING, unless you're cancelling or returning. Horrible customer service, if you can even cal it that. I wish I could give them negative stars. read more

Been here twice with the second time to purchase an iPhone 7. On both occasions, I should've saved my time and went the Apple Store from the outset. They know nothing about updates or backing up from the iCloud, but they will use techno-speak to paper over their knowledge gaps. I've been an AT&T customer for over 20 years. read more

After a horrible experience at Best Buy, Chris at the AT&T was quick to help. He answered all our questions and got us rolling for a new mobile hotspot. I have never had crappy service at this location and it is the spot that I choose to go to for any help or purchases. read more

Had a 2pm appointment at this location. Was initially greeted by someone right when I arrived at 2pm. At 2:45, without having been updated by a representative, I decided to leave. The store was not busy and there were a couple employees just standing around. Thanks to this poor customer service experience, I'm switching to Verizon. read more

Worst store Ever!!!! I came in to see if I can get a phone for my family , As soon as I step in the store a guy name Freddy received me while texting on his phone. I ask him for any promotion, he didn't seem friendly and never stop texting on his phone while talking to me. I will never step in this store again I. No worry after my BAD experience I stopped by T-mobile and got 3 phone plan for my wife me and my son. read more

Went to the AT&T store in the mall. The customer rep was extremely helpful. He seemed genuinely interested in the phones that he was demonstrating for us. Another rep seemed completely uninterested in helping another customer. We had great service, but the other customer was greeted as if they were an annoyance to the customer rep. It was a busy weekend at the mall, so on is day I'd classify it as a hit and a miss. read more

Beware: the worst experience shopping of any kind. I went in to upgrade and the sales rep " Jon" said and did everything needed to sell me ( as I expected) Jon swore up and down he had added insurance to my account ( my mistake for not checking when signing) 1 month later dropped my phone at work with an otter box i purchased with him. I came in that day to file a claim with him figuring it would be faster, he "filed" a claim and said I'd get it in 2 days( this was monday) Wednesday nothing came in again and he called. He told me they had made a mistake and were going to charge me $150 instead of the $225. Friday nothing in again!!! Apparently Jon lied to me about contacting and filing claim both times. Come to find out after speaking to a customer representative over the phone I didn't have insurance, The manager at the store treated the situation Like nothing had ever happened or no mistake it ever happened. Treated the situation like a cheap car salesman if I could rate this store zero stars I would. Please be careful with the sales personnel at the store read more

I visited this AT&T on March 17th (Friday) and March 18th (Saturday), each time working with Edith. Edith helped me address and work through issues with my father's phone and made recommendations, which I accepted. On Friday, there was minimum wait time (only one person ahead of me) and on Saturday morning, I walked right in and she worked with me immediately. Thank you for your willingness to help, Edith. It is appreciated! I'd definitely come back here to work with her. I cannot speak for the other members of her team as I did not work with them. read more

Bad customer service, dealt with this know it all prick named Mathew, who doesn't explain anything. What ever happened to friendly customer service nowadays? Especially at these mall stores - where its not even that busy. read more