We live here in Woodbridge. I wanted to remove my phone number from my personal name and transfer it under my business name, and we also needed three new lines. But I don't understand how T-Mobile can hire people who don't even know how to speak to customers properly. The representative named Safi, who was assisting us, was extremely rude and unprofessional. He clearly does not know how to communicate with customers respectfully. We were very disappointed with our visit today. I request that T-Mobile and the store manager take this matter seriously. Anyone who lacks basic manners and does not know how to deal with customers should not be working here. read more

Adin was knowledgeable, quick, and efficient. Definitely go to the branch and ask for him if you need any help, best employee I've seen at a T-Mobile. read more

Poor quality service. Sales rep named Alex stating that hes been there for 8 years yet sounds like a newbie and doesn't know what customer service is!!! read more

Bryan was fantastic. He was honest about prices and products. He helped us with everything. I left the store with all phones activated and ready to go. If you need anything go see Bryan. read more

Gm anyone who has tmobile phone service please be aware tmobile phone company has no compassion for there customers no matter what they are going through hard times hardships what have you. i currently have there services and they suck.i had a bad car accident that I could have died in. and all there worried about is there money and what you owe them no compassion or empathy they tell you to call a day before your bill is due if you are having a hardship or crisis to call tmobile they will help you lies lies lies and they charge you more money to cut your phone back on its a shame how companies in this world is so greedy for money.you can be trying to give tmobile some money and in your hard time tmobile has to remind you how bad your bill is over and over again even though you no it's bad and you are trying to work with them with every piece of money we as customers may have.i have been with sprint for over 12 years and here comes tmobile I do not like the change over atleast with sprint they showed they cared I miss miss miss sprint I don't care for the switch from sprint to tmobile.i been with sprint and tmobile for over 15 years and the best part of my phone service was sprint because they atleast was there for me when I had a crisis I DO NOT RECOMMEND TMOBILE PHONE SERVICES. Tmoble has no compassion for there customers all tmobile care about is there money greedy greedy greedy shame on you tmobile shame on you. And I don't like how you have to be on the phone with tmobile for hours and they still won't help you they disappointed me all the time they lie and say there going to help you in your time of need and never there.no hardship or anything this is so sad this is what this world and companies is coming to.GOD help america.WOW and your old bill wow they will try there best to tack on your new bill and try to make you pay it all when tmoble no you are having it hard sad company sprint please come back I miss sprint.cerely leviticus stewart read more

0 costumer service and the guy had an attitude and didn't want to sell to us and he was being rude it felt like he wanted to kick us out he saw a little mark on the phone and he didn't want to trade with us he was also trying to rush us out the store 0/10 would not go again he was also trying to be disrespectful to us he had a horrible response to our questions read more

We received the best help from Matteo today. he was very helpful and invested in what we wanted. Great experience!!

FIRST OFF I really appreciate this T-Mobile store and one of your expert mobile ORLANDO he really knew his stuff told me each Deal and Promotions I would be interested in great customer service your whole team members at the store worked as a TEAM. Thank you so much Orlando and the Team T-Mobile crew I'm glad to be with T-Mobile as a customer. read more

Just heard watching the News and online that T-Mobile was hack. I call tell T-Mobile ask them why T-Mobile did notify their customers of what happened to their database being hack and for some reason couldn't get an answer from the customer service rep. That is very poor business on T-Mobile's part. T-Mobile say they value their customers. Well I can see how well they value their customers but not letting them know that their database was hack. I will be switching to another carrier. read more

These are the nicest people ever. We recently made the switch from sprint and encountered nothing but friendly, helpful people from start to finish. Even when my phone had trouble with connection less than two weeks after switching and had to be replaced, the service was great. Our mobile service has improved since switching and the military discount can't be beat. My bill has dropped by $50, even with an iPhone upgrade! read more

This is for the T-Mobile in Potomac Mills mall. Me and my boyfriend tried to stop in to get the upgrade for his phone. At first things were great, until (I forget his name but he was wearing the t mobile shirt unlike most coworkers.) took over the process. He seemed new because he didn't know how to do any of the steps and had to ask everyone of his co workers, normally this doesn't bother me... but he was rude and would hush hush in front of us and basically treat his coworkers like shit. I got bothered by this as I work in retail myself and was floored by how much of an ass he was when he couldn't do anything himself. Tried to tell us we had to pay around $270 for the upgrade. We just did it online for less than $100 (we upgraded to the ultra) for the exact same thing. Don't go to this location. Go online or to another one. Wasn't going to leave a review until I saw other people were cut off in other reviews. Glad we walked away. read more

will never ever do business with this store or T-Mobile total liars, they stick me with two phone, lady there name mia, said they have this sony smart phone and its free with no contract, I ask what is the catch she sd all you have to do its qualify by checking my credit, that was easy, after credit check she sd all good I need just to pay tax, she never said that am going be financing this two phone for two years , she give me this contract that its very small print to read, they play games, be careful what you sign for at this T-Mobile store they are not honest at all , now I got stock with two phone that I have to pay total 1008 for both in 2 years read more

I went there recently to ask a few questions about the upcoming iPhone 6 and about adding a mobile data line. The person who helped me was Jose (used to work at the VA Beach store) and he was absolutely kind and patient as I had two small children with me. Jose was able to help me get all the information I needed in order to upgrade my husband's line, as well as mine, what the JUMP! upgrade covered, and he quickly signed me up for the mobile data line and walked me through the features of the iPad Air. Since the iPhones had not yet been released, Jose gave me his card and told me that when I was ready to upgrade our lines, to give him a call, and that if he had the phones in the store, he'd hold on to them for us. It was a painless experience, fast, friendly, and he was the epitome of what customer service should be like. :) read more

One of the worst mistakes I have ever made was switching to T mobile. I went to this store to switch services to get a cheaper bill. I was told when it was all said and done that my bill was going to be $160 a month total, now I find out I will have a $228 bill a month. I was really mislead by the person that was helping me, she explained my charges and reassured that this was in fact going to be $160. I think the person helping me was named Von I will never return to this store for any help and will switch carriers as soon as I can. read more

july 24th i visited the store.. everyones nice. i was there to upgrade two lines and paid off one of my phone. i paid in cash for remaining balance of that old phone( never got a receipt either tsk!) a month later looking into my bill it is still showing my balance. i called the customer care and couldnt do anything abt it.. i went to the store and explain it.. lady said i will get a call.. surprise surprise never get any. today i called the customer care and of course i have to explain it again. i called the store.. the guy put me on hold until its gone. finally i spoke to marvin the manager he ask me to call monday because he is busy. where is justice?! here i am stressing out and very angry what is wrong with these people!!! i hope on monday it will be resolved read more

I was all about t Mobil for past few years. They customer service is so ridiculous I can not believe this. My family members and me decided to move to join other carriers, but my device was locked, I called the technical support she has no idea how to resolve my issues. Even though, I have paid my phone from t-mobile. She said buy my service I'll unlock it for you otherwise bye. Seriously? That's like forcing someone in order to unlock the device which is previously T-mobile carrier. read more

I just recently had a trade in phone added to my bill as a pay off and it happen when I just went in to complain. Never going to this location and I might just have to find another phone company. read more

i sadly made the switch from at&t to tmobile, the guy i forgot his name he didn't explain things correctly and the first bill was so high we had to call him and he lowered it a bit but he was very rude he was yelling at my husband in the phone and i called him back of course i don't like anyone talking to my husband like that. very poor costumer service plus tmobile itself is trash. read more

Not a good experience to visit that store I went there to pay my bill I have few questions guys is very rude like he doesn't want me there I have really bad experience that store needs to improve customer service read more