Dave is fantastic!!! We came in to upgrade a phone and Dave went above and beyond to make sure we…read morewere satisfied! He was so patient as my daughter took her time, literally, trying to figure out which phone and what color. You know how Apple can be, so he made sure the phone was backed up on the old device. The new phone needed a software update which he took care of as well as making sure all the contacts, pictures and apps were loaded onto the new phone. He was very thorough from start to finish. He made what could have been a stressful transaction easy breezy. If I could request his assistance every time I have to come to this location, that would be phenomenal.

Avoid Omar and Zahir! I went in to upgrade, NOTHING they did worked…read more 1) They said it would transfer but I had to pay them $120. NOTHING was transferred. I had to go to another Verizon store to get it done CORRECTLY! 2) NONE of the apps or passwords transferred like they said. 3) They added over $120 MORE in UNASKED for charges! 4) I asked REPEATEDLY how much would my monthly bill go up. They said under $10. My bill went up from $151 to $278!! 5) They didn't add any of the fees I PAID them to the but they didn't put into the system so Verizon said I NEVER paid and Now I've got to pay DOUBLE! I've been on the phone with Verizon for 2 HOURS dealing with their screw up! $278! From $151 What are they doing?

Jalena was absolutely amazing! We spent two months trying to obtain a transfer PIN and went through…read morea nightmare of being bounced back and forth between the store and customer service with no resolution. Everything changed when we met Jalena at the T-Mobile Experience Store. She was polite, patient, and truly dedicated to helping us. She went above and beyond to resolve our issue, and despite the challenges she encountered, she was able to accomplish what no one else had been able to help us with for two months. Honestly, I believe that if we hadn't met her, we would still be stuck in the same situation. Thank you, thank you, thank you, Jalena! She is truly a valuable member of the T-Mobile team. Although we are leaving T-Mobile, if we ever return, we will definitely be coming back to see Jalena. Many thanks again!

Staff very rude and not helpful. Thank fully I do have some tech knowledge however the staff…read moretreats you as if your are stupid. I had to return 3 times to accomplish what should of happened in one visit.

Smiles everywhere people ready to help and get it right for you. It's fun to watch other people get…read morethere problems fixed at the same time as you. Good community vibe. Thank you!!! Self check out for phone cases is cool and they have a good selection for newer phones. Great stock and reasonably priced accessories.

Apple needs to give customer service training to this entire staff! This is an Apple Store where I…read morecould not identify employees from customers. Employees blended in for many reasons, all chatting with each other like groupies and no one at the door conducting check ins or anything. It was a "where is Waldo" situation when I entered. I arrived knowing the exact product and I knew it was available in store. I hand carried a trade it and it was denied because it was not in "perfect" condition. I asked about an eligible discount and was told "discounted purchases can only be made online to be verified ". Hmm, okay so I made the online purchase in store and ended up with a 2 hour wait time for pickup. My issue, as discussed with the young lady, customers walk in and pay hundreds if not thousands of dollars on Apple products to be treated like you've just entered a low budget Mobile store. (just making a monetary comparison). Go elsewhere if you want great service. Go here if you order online and just use this location as a pickup location ... if you dare.

I got A iPhone 17 e from Carlos and he was really nice and kind he is quick and efficient he is the…read morebest employee in t mobile he is very good you guys should buy a phone or speaker or any device from him and he gave us 2 free lantern/flashlights the best employee ever i seen in my life he should never get fired and stay working at t mobile forever !! he works at the t mobile at Potomac mills mall in Woodbridge Va

We live here in Woodbridge. I wanted to remove my phone number from my personal name and transfer…read moreit under my business name, and we also needed three new lines. But I don't understand how T-Mobile can hire people who don't even know how to speak to customers properly. The representative named Safi, who was assisting us, was extremely rude and unprofessional. He clearly does not know how to communicate with customers respectfully. We were very disappointed with our visit today. I request that T-Mobile and the store manager take this matter seriously. Anyone who lacks basic manners and does not know how to deal with customers should not be working here.

5 Stars for Katherine at T-mobile. Katherine was absolutely amazing! She was so helpful, patient,…read moreand knowledgeable. She took the time to explain everything clearly and made sure I got the best deal. Best customer service I have ever experienced at T-Mobile. Thank you so much Katherine!

Staff was not helpful whatsoever! Showed the online monthly price I wanted and was told they don't…read moreoffer that in store. As a veteran , felt like I was not taken care of here and they were wanting to start me off with a 100 dollar monthly bill. So I'll just take my business elsewhere.

Called here early afternoon and they were able to provide me with a price over the phone and then…read moretake my phone in right away. Changed BOTH screens within a couple hours. Great prices. I have already recommended this to two of my friends and will continue to do so! Super friendly. COVID cautious.

I've been going to this shop for years. Alex and Cesar are very knowledgeable about what they do…read moreand will help you with any issues you may have with your phone. I've had my share of broken phones and let me tell you guys that they are the best in the area. It doesn't take long to get phones fixed and they're honest with pricing and costs unlike other businesses I've contacted. They communicate with you throughout the entire time and are generally fast to getting you back on your phone.

Time for new phones, which is normally a dreaded experience... but not this time! Walked in the…read morestore and Gabriel immediately walked up to us and greated us with a smile. We sat down and he first went over our current plan in detail to see if we could save any money, then we discussed how getting new phones would affect our billing. Gabriel was super helpful with his knowledge of not only the current plans, but the legacy plans we still had so we could make an informed decion on any changes. He then spent the better part of the next hour transferring our info from one phone to the other and making sure we knew how to use them. Though the place wasn't packed, there was a steady trickle of people, who all seemed to recieve prompt and timely service. The store was neat/tidy, the chairs aren't comfy, but we were here longer than most. I'm happy with both of our plans and the in-store customer sercice.

The seating and everything. This is one of the worst stores that I've been into. I've been with…read moreAT&T over 20 years, and I've visited this store four times. And every time I visit this store, same level of very poor service. They don't greet you when you come in the door. They indiscriminately choose who they want to serve. There's no ticketing system. They have a horrible selection of phones. A huge store with, like, 10 phones. The staff is constantly being overturned. The manager of the entire store has got to be one of the worst that I've seen in my two decades plus experience with AT&T. I've got to have been with them at least 15 to 20 years. So I've been to stores up and down the United States, but this is by far the worst. I visited this store over four times, and I tend to be fair about these types of judgments. But by far the worst store in the AT&T chain. Yeah, and the value is just not there. They recommend the wrong programs, they don't know any of the actual programs that AT&T offers. The employees are very poorly trained. Above all, this has got to be a store that's one of the rudest stores that I've seen. We were in a store, they had almost 5-6 reps in there, not a single person greets you when you come through the door. They don't know the programs, and most people leave out of it just very angry and very very upset. So it's a disappointing experience.

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!

I had a great experience with customer satisfaction after I went and was able to get my new phone…read more The manager was very kind and helpful and answered my questions I had about my service plan and the phone I purchased.

My Phone Was Stolen, Order Canceled Without My Consent -- Dishonest Staff…read more On Sunday, I ordered a phone from this AT&T store (13261 Worth Ave, Woodbridge, VA). Since it wasn't in stock, it was to be shipped to the store. Today, I received confirmation emails from both AT&T and UPS stating the phone was delivered and signed for by someone named Stephanie. I went to the store around 5 PM and spoke with Sabrina, Stephanie, and Edward (the salesperson who originally helped me place the order). When I asked about my phone, they started talking to each other in Spanish. I understood enough to realize that Sabrina sold my phone to someone else. Edward even pointed to the counter and indicated that the phone was there earlier and that Sabrina had sold it. Sabrina and Stephanie then went to the back room. A few seconds later, Stephanie returned and told me there was no order for me, and claimed she didn't see my name in the system. But she never asked for my name or ID. I showed her my confirmation emails -- she dismissed them and claimed UPS didn't really deliver the phone, saying they just scan it as delivered. I told her I would wait to speak to Edward. During that time, Stephanie claimed she is the store manager, which is not true. When I finally spoke to Edward, he repeated the lie that UPS didn't deliver the package. I showed him the email again, and at that point Stephanie admitted she was the one who signed for the delivery, but insisted my phone wasn't among the items. I called AT&T customer service, and the representative was incredibly helpful. She confirmed that: UPS did deliver the phone to the store. Someone at the store sold the phone to a different customer. And most importantly: the salesgirl at the store then canceled my order without my knowledge -- clearly after selling my phone to someone else. Thankfully, AT&T blocked the phone so it can't be activated, because it is now considered stolen. Let me be clear: Stephanie lied about being the manager. They sold my phone to someone else. They canceled my order without permission. They lied to my face and tried to cover it up. These employees -- Sabrina, Stephanie, and Edward -- acted dishonestly and unethically, and should be held accountable. This store does not deserve the trust of any customer until serious action is taken. I'm posting this so others don't fall victim to the same treatment