I had just sold my bike third party. I went here because we had no way of putting the bike onto the buyer's pickup truck. I asked the staff and they immediately said they would help. They loaded the bike onto the truck without any problems at all. This review is to call out Gabriel, Jayshaun, and Kian (Spelling may be wrong). Thank you guys for your help!!! If I have any future riding needs I will definitely come here! read more

Wonderful shop, Austin and his crew are always on top of things. Everyone is great at the service/parts department. Love it. read more

MotoMember Manassas - Motorcycle Dealers Near Me - Manassas, Virginia

AVOID AT ALL COSTS! We naively purchased a motorcycle from this shop - before it was even home, the hidden damage became apparent. Thankfully, we purchased the warranty with it - but the warranty company refused to fix it because the bike was undriveable and should never have been sold. They told the dealer it was their responsibility. So we took the bike BACK to the dealer (an hour away) and they kept it for EIGHT WEEKS before fixing it very poorly and returning it. A few weeks later we found through our credit union that they didn't hold the title on the bike. It's been four weeks trying to get THAT resolved. They're not responsive - they're not accountable - it's been a series of nightmares that hopefully I can prevent for someone else. STAY AWAY read more

Fantastic customer service every time I come in from their top salesman. He's just the best

Poor business ethics. I had to buy a motorbike for my son. First, they took so long through their process and changed their interest rate at every step of the process. I would not recommend anyone to go there. There is no transparency in their process. When I left the place, their admin called me on my cell phone and blamed the system for the error. read more

Their website advertises bikes that they haven't had in stock for "ages", because they "were sold right away", according to the salesman I spoke to on the phone. Misleading, frustrating. read more

I purchased several CRF250F dirt bikes and the sale went great!! Very quick turn around and excellent to deal with! Everyone was helpful, we bought some parts and ordered what we needed. Austin was a great salesman and very helpful!! read more

MotoMember Manassas - Motorcycle Dealers Near Me - Manassas, Virginia

You can tell what a company is really like once they take your money. Bought the bike 4 years ago from MotoMember Manassas and it now has over 64000 miles on it. Took it in for warranty work, fuel pump recall and saddlebag switch. Easy in, easy out. Service desk and techs are amazing here. $0.00 paid. Happy to know that the company and the dealership stand by you even after all the years and miles. read more

MotoMember Manassas - Motorcycle Dealers Near Me - Manassas, Virginia

I would give zero stars if it was possible. The GM is extremely rude and unprofessional. I don't know how he is in his role with such a stern tone. The rest of the team was very polite, and ready to assist and answer any questions. Overall, the motorcycle collection was alright but the interaction with the manager was very unpleasant. They also tried to charge a lot of bogus charges and when we wanted to take picture of the quote, we were denied. I don't recommend this place read more

Bad customer service ! Very rude Parts & Accessories Manager Jim Savage. Went there to buy motorcycle gloves and mirror. While at the register I asked about return policy , for what I been told there is no returns . I mentioned that according to the law I should be able to return product within 14 days if need to. For what I got a response of " You know what? You can not by anything at my department ! We not going to serve you! " BAD BAD experience! That's how this place treat you, and if they don't like something, they will " teach you a lesson" to prove their point. I won't recommend to get any parts or service from this store and specifically from Jim Savage ! read more

I had Kevin help me out today, he was very straightforward and quick to help. I am very appreciative of his service, couldn't be happier.

Kevin in service crushed it. He was a one man show at the service desk, doing it all and with a smile. He was able to get me in and out as a walk in for a tire mount, even doing the tire himself. 10/10 will continue to use Moto Member. read more

I took my ATV to be repaired. After nearly a month I was given a repair estimate. The estimate included a couple of things which were about $700.00. When I was called to pick it up, I was told they repaired it, but it would not drive straight, but I could drive it. That was stupid. The real problem was never addressed or fixed. Then, I was told it would be almost another $2,000.00 to completely fix it. The Repair Manager told me the problem was mine, since I wrecked it. No shit, I wrecked it, but I took it there to get fixed, not be berated and treated like I was a nuisance. Fortunately, I got in touch with the general manager who stepped in and managed a solution. Good for the General Manager, bad for the Repair/Service Manager KC read more

Was looking to ride again after not riding for a few years. I was helped by John and told him what I was looking for. He recommended since I've ridden before that a smaller bike would be a disappointment. After going home and reading about the motorcycles I was interested in I went back to the store a few times. John did not pressure me when I stayed in the store for hours at a time looking over the motorcycles trying to see which would fit me. Once I decided John worked with me to get the color I wanted and the day I purchased the Ninja 650 he went over every detail from cleaning to maintenance. John was awesome to work with and the entire crew at MotoMember was friendly, knowledgeable, and professional. I am enjoying my new ride and the fall temperatures make it even better. Thanks John and crew. Joe K. read more

Before they were bought by Motomember, Manassas Honda was good. Now the service is awful, takes months to be compete, and is a lot more expensive. I've had 4 ATVs serviced here since 2010 and bought 2 new ATVs here in that time. Also the staff care more about lunch breaks than customers. I won't come back to buy anything or to have anything repaired. read more

Got helped by a worker named Sam to help buy some equipment for my new bike. Gotta say he did a great job in assisting me in the things I needed. He was very knowledgeable in all the departments of equipment, definitely recommend asking him for help. read more

I've made numerous calls and emailed multiple inquiries in regards to a GSXR they have in stock. I haven't received any response or call back from the sales department. Simply put I don't think our business is welcomed so if you're reading this please go to a shop that values your business because this one isn't it. read more

Deceptive and devious practices I inquired on a bike they had via their website Zack Flack contacted me and we discussed the bike and the sales and agreed on a price. I filled out the credit application online that he sent and asked me to fill out and told him I would come in from out of town in two days to finalize the deal. I asked if I could pay a deposit via credit card and he said you can do that when you get here. I said Ok that will work. The next day which is the day before I was heading up to collect the bike he said he sold the bike as a customer came in the next day ready to buy it on the spot. I told him we had a deal. He said we only allow first come first serve on used bikes. I let him know I was first and we had an agreement and that it was him who told me to wait to pay the deposit when I get there the next day. The communication I have from him shows the sale was agreed on and initiated. Be broke the contractual agreement and basically said that is their policy and suggested I talk to his manager. This kind of shady business dealing is probably where they try to entice another buyer by stating another buyer is coming so you better decide now. This is unethical and nefarious business tactics with no regard to the customer. I am pursuing a breach of contract action that has been reviewed and deemed warranted. They need to learn that you cannot deceive customers in such an unethical way and say this is how we do business. Will update as things move along. read more

This review is specifically for Mac Phillips, who was - simply put - awesome. I can always appreciate a dealership that approaches sales with the "family" mindset. Called to see if a bike was on display and got an immediate voice on the phone saying "Absolutely! Swing on by." When we go there, Mac came around to help us out, answering any and all questions we had, which, as completely new riders, was many. He compared and contrasted based off of performance and not price - you know you got a good guy when he says "Yeah, you could buy that, but your shelf life isn't going to be long, check this out instead." 5 stars - nicest guy I've met at a bike dealership. Thanks again! You rock, Mac! read more

Used to love this place, bought a bike back here in 2013 and they were awesome, even met the owner a very nice lady. Customer service with a solid, old-school vibe Fast forward today, I had to sell or remove my bike as I could not ride due to disability. I called them a few times to see if I could offload to them, I kept being told they would call me back Wasn't trying for make a killing, was just trying to see if they would want it, no would have been fine for an answer but kept getting the runaround I ended up donating it for a tax write off, it was a shame since it was such a nice bike..in almost new condition. The runaround thing really put me off since I had such a great experience the first time. I really hated to leave this review but I had too as in this instance they earned it. read more

I called there three times and asked if they were interested in buying motorcycles. On Monday of this week I called and they said sure bring the bikes in on Wednesday. When I arrived on Wednesday morning the manager told me they're not buying any bikes. I really don't mind that you're not buying bikes right now. But what I really mind is wasting so much time loading the motorcycles onto my trailer bringing them in to be evaluated (a 30 minute drive in both directions) and then being told they wouldn't even be considered. It's now 1:30 p.m. and I still have to put in my 8 hours today at work. What a waste..... read more

I don't know what I can say about these guys. Maybe some of the most honest, helpful mechanics I have ever met. I took my first bike here. My friend gave it to me for free, but it was in pieces. This shop put the bike back together, told me what the costs were up front, didn't give me any surprises, and brought a 15yr old bike up to Virginia Safety standards. When it had problems later on from old wiring, they fit me into a crammed schedule and have me back on the road in a few days. After the summer, I decided to upgrade my bike and brought my new (2011) Honda Fury into the shop for a 8/12k tune-up. They identified some dry-rot in the front tire that the Safety Inspector missed... probably saved my life. I won't take my bike anywhere else. read more

MotoMember Manassas - Tuned and ready to go! - Motorcycle Dealers Near Me - Manassas, Virginia

Do these guys really want to sell bikes? It was like pulling teeth to get the sales guy to tell me anything about the different makes and models. I asked him why one 900cc Kawasaki model quite a bit more than another. The guy said, "they are different bikes." That was all he could come up with? read more

Mac, Danielle, Trevor, and the rest at MHKS make it easy and comfortable to get on a new bike. Just brought our new Goldwing DCT Tour and it couldn't have been a smoother experience. My wife was twisting my arm (not that it took much) to go get a Goldwing. She's been itching to plan some real road trips by bike and my cruiser (VT1100 Sabre) is not ideal for that. I had been looking around to see who had some new 2018 or 2019 Goldwings in stock, checked prices, and even asked for a couple of quotes from shops. On a whim while out shopping just before Christmas we popped into MHKS, and there was a brand new 2018 GoldWing Tour sitting on the showroom floor. Mac came over after a few minutes and answered our questions and went over some details about the new (2018+) design. The out the door price was amazing so we asked which other colors and versions were available since between my wife and I we were leaning towards the DCT Tour w/Airbag. There was on such beast available and in just a couple of minutes Danielle gave us a more than acceptable bottom line lowest quote right at the start, it was significantly lower that anyones elses and was honestly a little lower than what I had in my mind as my desired price. The search was over and decision was made. I think we left and went to get into the car, but turned around and when back in to put our deposit down. No pushing, straight answers, and at an acceptable price without having to quibble and haggle made it an easy decision to make this the third bike in 12 years I've bought here. They have always treated us well and this time was no exception. It was time for new helmets, a step up the helmet to helmet comms as well as some add ons to the bike. Trevor and couple of others jumped in and helped us settle on the "best for us" helmets and comm gear. He even went the extra mile to install the comm gear in the helmets for us. If and when I have the need for a 4th bike, it is most likely that it will come from Manassas Honda. read more

Greedy/janky service department charged me 600$ for a chain and sprocket replacement in the process of replacing my chain they broke my rear caliper. Tried to charge me an additional 500$ for a 40$ part to fix the caliper they broke in the process of replacing my chain. Told me the caliper broke because my bike was a "piece of shit". Refused to attach caliper that was broken so I could ride home and avoid the tow charge. I rode my bike to the shop there was nothing wrong with my caliper before I brought it to there shop. 0/10 recommend honestly these guys are real trash. If u don't know much about bikes and part pricing do not recommend going here they will upsell outrageously and less you to believe u need to pay for things you don't need read more

I had a great experience purchasing my new 2019 Honda Grom. The staff is super friendly and not pushy in anyway. Danielle was great and showed me all of my options. The environment was super laid back and welcoming. Definitely recommend MHKS if you're in the market for any bikes/ATVS. read more

MotoMember Manassas - Motorcycle Dealers Near Me - Manassas, Virginia

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Am getting back into riding after many years. Communicated with Anthony about the Kawasaki Conours 14 and put a deposit on it. Thought it was the bike for me. Made arrangements to take the 2.5 hour drive up to buy the bike which was prepped and ready for me to ride when I got there. Upon arrival, while the paper work was being processed, I sat on the bike and realized it wasn't for me. David worked with me to cancel the purchase and get a refund for my deposit which held the bike for two weeks so I could get up there to close the deal. Was really disaapointed in not buying the Concours but something did not feel right and David understood. He then took the time to speak with me about the different types of bikes that would fit what I am looking for. Outstanding professionalism was apparent all the way through this transaction at MotoMember Manassas. Was not pressured to continue with the purchase of a bike that did not feel right nor was I pressed to make another selection from what they had. And my deposit was refunded and posted the next day. They also offeded to give their opinion of any motorcycle I find that fits me better and I will. Awesome experience. Well Done! read more

I went to Manasass Honda on Memorial Day weekend to get an oil change on my bike. This trip was the second time I've been here, but it also turned out to be the worst. After waiting a couple of hours, Greg informed me that whoever installed my frame sliders mucked up the job and I will need additional work to get the problem corrected. I informed him that their shop performed my first services (seeing how this was my second oil change) and they had no problem with my motorcycle's frame sliders. He the told me that the weather may have fused the screw to the frame (ok but I don't think that that's possible). Being mechanically inclined myself I took the bike to another shop to get a second opinion and got my services done within 30 minutes. That being said avoid this place like it holds the zombie plague. I imagine that most people may have a easier time at this place but I'm done with this establishment. There are better places than this dump. read more

This just in! Dealerships charge a premium for work; Everyone except Justin C. already knew this. When you buy a motorcycle you accept one creed: Learn to fix your bike yourself, or pay insane prices and likely get conned out of money for things you don't need fixed. Even worse than auto mechanics, the bike world seems to be filled with cliques and unless you're in, you're going to get put through the paces. Manassas Honda Kawasaki Suzuki (MHKS) is a refreshing breath of fresh air from all that. My bike died on me mid-ride and I was stranded on a kind stranger's farm. They towed my bike to the shop (for cheaper than AAA wanted) and fixed me up and good as new. Their service personnel are friendly and accommodating--they put up with me calling them incessantly to check on the status of my bike. They don't offer the fastest service in town (but they were admittedly fully booked and squeezing me in), but that's just a minor complaint. Would I go back? Definitely. They are definitely pricey (as all dealers are), but for any work that I can't do myself I wouldn't hesitate to give MHKS my business. read more

The only reason I will give 4 stars instead of 5 here is because the paperwork and delivery process took much longer than promised after I had been specifically assured that it would take no longer than 20 to 30 minutes. The sales staff was extremely friendly and knowledgable especially my sales girl Elyse. Greeted me immediately unlike any of the other dealerships I had visited and was able to answer all of my questions promptly. As this was a first bike purchase for me, I was back and forth with a lot of questions, and Elyse always called me back immediately or answered my emails very quickly. If she didn't know the answer she immediately asked someone else. Having been in customer service for 20+ years, I was very impressed. I can't review the service dept as of yet, because I have not had to take my bike in for maintenance. If I am well taken care of however, I will make the 30 mile drive. read more

I've been a customer here for years, with multiple bikes. The service department has always been there for me when I needed help, whether while living in VA or after having moved to Nevada. Most recently, I had my Goldwing in for service while I was participating in The Run For The Wall. As per past experience, the guys in service were able to promptly address the issues I requested. They also advised, and also addressed, a few issues they found while servicing The Lady. In my experience, their service department sets the bar very high, and I appreciate their dedication to customer service and detail. read more

You really find out what a business is all about AFTER they take your money.I bought a Honda Goldwing Tour in April of 2019. November 2 , 2019 I went in to show them a jacket I bought along with the bike and the zippers that no longer function properly. Today, 11/5/2019 I picked up my replacement jacket they had shipped to the store for me. Can't say enough great things about the people in this business. From top to bottom, amazing people, amazing products and amazing customer service. read more

Renowned place to buy your motor cycles with fair rates and this is going on for a long time. The dealers are great and their selling bikes are really has a longer lasting. Good charge exclusive motor cycles this service is fantastic. So thank to this services. read more

MotoMember Manassas - Motorcycle Dealers Near Me - Manassas, Virginia

I contacted them in 2006 for a quote on a motorcycle. I didn't hear back before I bought the bike from Blue Ridge Powersports in Harrisonburg, VA (great experience there, btw.) MHKS have been sending me spam email for the past ten years despite repeated unsubscribe requests. The latest spam message asked for a review on Yelp, so here it is. I didn't do business with them. I won't do business with them. I'm blocking their emails from now on. read more

Thanks to Trevor for the great service getting me a new battery for my honda grom ;)

Stay away from this place! Their service and apparel department is completely incompetent. I was going to buy $3000 plus in motorcycle gear and they never got back to me. Then I called to follow up and they still didn't assist. Took my motorcycle in for service and they tried to rip me off by giving me an estimate for a lot of stuff the motorcycle didn't need. I took it to Coleman Powersports in Woodbridge whom I have no affiliation and they validated my suspicion. Service writer Austin is completely misleading. Go elsewhere is my personal advice. read more

Great price, smooth financing/paperwork process, happy to be on my new Boulevard! After a week of looking for the right bike, I emailed Tom and Dave Thursday morning with the specs on a 2013 Suzuki Boulevard as well as the accessories I wanted. By Thursday afternoon, Darren the Parts Dynamo had all the extra items tracked down with a 15% or more discount to bottom line a great deal on a bike I really wanted. Swung by after work on Friday to pick up the bike. Tom verified the numbers with me, then Danielle, the MHKS finance and and administrative professional, quickly stepped me through the process -- fully answering and often anticipating my questions. Dave had the bike beautified and ran me through the checklist to ensure I was comfortable with everything on the new bike. MHKS got me through the administrivia and out the door and on my shiny new two-wheeler in record time... ...which is exactly what we all want after long days at work bogged down in bureaucratic bull$h!t A thousand and one thanks, MHKS team! read more

I said I was changing the engine and transmission oils on my 2013 650 Burgman. They handed me three quarts of engine oil and a quart of heavy 80/90 weight transmission oil. Its a good thing that I checked my service manual just before I drained and refilled the transmission. The 2013 650 burgman transmission takes regular 10w40 motorcycle engine oil. Yeah, the exact same same stuff as the engine. Worst part: I'd forgotten my service manual, and I asked the parts guy to confirm that the bike needed transmission oil and not regular oil. Don't trust the parts guys to know what you need. So no, I am NOT a fan. read more

I called to make an appointment, and they said there was no need, just walk in. I asked if they were busy, no, so I rode there straight away. They tell me the wait will be a couple of hours. Isn't that why I wanted to make an appointment? Their solution is to go to "any gas station." I had kind of been hoping to have qualified motorcycle technicians look at my bike. Absolutely pathetic. My bike needs a new clutch, I would like the valves adjusted, and I am hoping to upgrade to a 1000cc before next riding season. I am going to be taking my business to Coleman Powersports from now on. They have much nicer facilities, and their staff has their act together enough to schedule an appointment. Manassas Honda, you wasted my time when you had every opportunity not to. Good riddance to you! read more

Called for a quote on a 2016 Honda CRF450R. After talking to the sales rep, told him I was ready to buy if the price was right. Told him I was coming in from out of town and asked him what price I could get since I am paying CASH. He said he only worked deals with repeat customers. What a JACK***, I hung up on him and gave my business to a competitor dealership that same day! Good ridings, never giving Manassas future business or recommendations. Also unsubscribed from their mail outs. read more