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Motorcycle Factory

3.5 (21 reviews)
Closed Closed
Updated over 3 months ago

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1 year ago

I bought mine cbr600rr here everything went pretty well really recommend it good deal and thanks for your help guys!!

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5 years ago

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11 years ago

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11 years ago

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11 years ago

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15 years ago

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10 years ago

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9 years ago

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12 years ago

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11 years ago

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12 years ago

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10 years ago

Great place to buy a motorcycle and service it. The folks are great and so is the product line. It is a "real" motorcycle dealership.

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11 years ago

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Review Highlights - Motorcycle Factory

Unfortunately, MFI appears to be a victim of the heavy-handed government Wuhan virus shutdowns and is out of business.

Mentioned in 6 reviews

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Motorcycles of Dulles

Motorcycles of Dulles

(84 reviews)

I wandered in on a day that they were closed and I was helped by Jon Tish with a free charging…read moreconnection cable for my battery minder. I really appreciate him making the time and helping me even though they were closed and I would definitely recommend motorcycles of Dulles for any sales and service.

Bought a used 2016 Street twin here in 2020. Right out of the gate we had issues. I called foul…read moreafter paying their "out the door maintenance check', only to find out the bike's fluids had not been touched in years, and the bike was filthy. When I spoke with their service department, they agreed to take care of it for me.. no apology or anything about the extra time out of my week to get to and from their shop. I should have bailed right then and there. Fast forward a few years. Nothing but issues for a bike I took excellent care of and only put a grand total of 1000 miles on. I won't get into too many details here, but they kept the bike for a little over 3 months this last spring, " trying" to resolve an issue I was having with the bike struggling to start and not running correctly when it did start. After three months I complained to the owner about the absurd bill I got after his team of " professional Triumph techs" could not figure out anything and just started throwing random parts at it. To be clear, there were 3 error codes... After 90 days they didn't even mention any of those codes! The owner did right by me in terms of having them remove most of the fees they tacked on for their bull$!#@ work. It was super irritating that I was still out a couple hundred bucks for an intake snorkel (What the actual F?) and spark plugs (which I had also just replaced one day before leaving it with them) The real final coffin nail for me was that the final call from the service guy was unacceptable and infuriating: "Given enough time, we probably could figure it out, but we just don't have time to deal with your bike right now". I have never been more angry or disappointed by a business. I essentially just threw 10K+ into a fire. I will never purchase a bike here again and I will instruct everyone I encounter to avoid them for bike purchases and especially repairs.

Coleman PowerSports

Coleman PowerSports

(246 reviews)

$$

Falls Church City

Brendan made my purchase of a zx6r super easy and honestly sold me on the bike pretty well. Very…read morefriendly people

I am SO sorry for the long paragraph review but I just had to let it be KNOWN!!…read more I had an extremely frustrating experience with this dealership's SERVICE department (FALLS CHURCH), and I would not recommend them based on how they are handling my situation. On Saturday March 21, 2026, I brought my 2026 Kawasaki zx6r in for a recall service. Towards the end of the day, I had not been contacted AT ALL and had to go into the service department myself! Just to have them inform me that my recall had been finished much earlier BUT ALSO that their technician had dropped my motorcycle. While I appreciated that they agreed to replace the damaged fairings, everything that followed was handled very poorly. I brought my bike back on Saturday April 18, 2026, to have the replacement parts installed. I was told it would likely be finished the same day. During this appointment, once again I was not contacted and had to telephone them on the status. Apparently, the service department had ordered the wrong-colored part. Luckily, the correct part was available at the other location in Woodbridge, and they planned to send someone to pick it up, but the repair would not be completed until Monday. While I initially understood the delay, I was disappointed by the lack of preparation and communication. Then Monday, April 20, 2026, that turned out to be false because the technician assigned to my bike wasn't even there that day. I didn't find out about this until I had PHYSICALLY gone to service because AGAIN NO ONE WAS CONTACTING ME WITH ANY UPDATE! So I had no idea if anyone even went out to Woodbridge to pick up the part-- like they said they would. One of the service workers let me know that my bike would probably be finished tomorrow which was a Tuesday and that they would give me a CALL IF ANYTHING COMES UP. At this point I've started to become quite frustrated. On Tuesday April 21, 2026, I came in with my boyfriend who needed something from parts, while I was there I decided to stop by service after receiving ZERO communication ALL DAY even though the guys said they would start contacting if ANYTHING. I doubt my bike was even finish but I thought it was worth a try. I was told my bike was already being worked on and would be done soon, so I decided to wait. After about 30 minutes, I found out through an employee that my bike had not even been started yet--and that there was no chance it would be finished that day because it takes 3 HOURS to put on a piece. I was LIED to and given false hope! TODAY is Wednesday April 22, 2026, I still have not received a single text, call, or email with any update on my motorcycle--whether it's being worked on or even finished. This is after being told multiple times that work was already in progress. I'm annoyed with having to physically go in and demand answers and then getting lied to straight in my face. I didn't WANT to be a Karen but now I FEEL like a Karen. I just really want my bike, answers, communication, and these ridiculous delays to stop! At this point, the lack of communication is completely unacceptable. A simple update takes seconds, yet I've had to repeatedly chase down basic information myself. It feels like customers are left completely in the dark unless they physically show up or call. This was my first time using a ANY kinda of dealership for service, since I did most of everything else at home and it was only because of a recall. Unfortunately, this experience has completely destroyed my trust in their service department and I will never come back to this location for any kind of service and will be continuing with Woodbridge if anything were to ever come up. I would strongly warn others to be cautious.

Motorcycle Factory - motorcycledealers - Updated May 2026

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