It has been 10 years and this place still makes my blood pressure skyrocket when I see it. I took a bike there for warranty work and they kept it for so long without touching it that by the time they got around to it, it was out of warranty and then they wanted to charge me full price for repairs that were supposed to be warranty. I was active duty military at the time and did not have the time or resources to sue them in court. I picked up my bike that they had for over 3 months without fixing a single thing, and had to repair it all myself. I love that bike and in the 12 years since new, my absolute WORST experience ever at a motorcycle dealership was at this one. That bike has been with me in 5 states and three countries and it wasn't until I took it to Quantico, while also being active duty military, that I was treated like absolute shit and scammed on warranty work and forced to eat it. At one point they said "go ahead and sue us. We get sued all the time. We have the money set aside in our operating budget to settle lawsuits like this." Real nice. read more

Harley-Davidson of Quantico - Bikes stacked so deep in the service department, they're overflowing out the doors. - Motorcycle Dealers Near Me - Dumfries, Virginia

Very friendly yet not overbearing staff, explained sales as we walked throughout the store. Family feel. read more

This place had the nicest bikes hands down with plenty of parking spaces. I came with a group of 6 on a Wednesday and was fortunate enough to meet the owner Ken Barner. Really to notch dude! He gave us some complimentary poker chips and showed us around. They are doing some really cool things with their bikes and an awesome line up of clothing brands. We ran out so quickly to grab a late lunch down the street before they closed I didn't get any photos or T-shirts. We had to return after lunch to complete our experience. Also to add all the employees were nice and friendly. Best Harley Dealer I've seen. Thank you Ken!! read more

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Let me start off by saying we've been going to this place for YEARS. Bike after bike purchased here. Parts and clothes purchased here. All of our service needs done here. That all stops now. Never will we ever step foot into this place again. Ken is rude, arrogant, judgmental and disrespectful. The only thing this dude cares about is what scam he can get away with. He sold my husband a tire that was defective (and if you're reading this Ken, shove off), and could have taken my husband's life due to the danger of the defect. So naturally we take the tire back and they tell us yes of course we will take care of it and you. Kept the bike for four weeks because apparently it takes that long for him to sit and stare at a bike and contemplate if a riders safety is important (and note to Ken, again if you're reading this, you made it abundantly clear rider safety does NOT matter to you). Nevertheless, after four long weeks we get a call from service telling us that Ken wouldn't take care of the defect. Excuse me? Yep you read that right. He sold us a shit tire and decided nah I don't give a shit that your safety was compromised, you need to pay the difference for a new tire even though his dealership and him were THE DUMB ASSES WHO SOLD US THE TIRE AND YOU HAVE AN OBLIGATION TO STAND BEHIND THE PRODUCTS YOU REPRESENT AND SELL. But nooooo he didn't and doesn't care. So guess what? Now I don't care and I'm going to let every single platform I know of know what a giant waste of intelligence you are. You had one job and you failed. You have one job and you have failed. You're a failure to the rider community in regard to not giving a rats ass about keeping your riders safe when they purchase faulty equipment that you sell them at no fault of their own. You're rude. You're arrogant and I never liked you to begin with. But now that my husband's life was compromised you're gonna be hearing from me a lot. This isn't okay. It isn't acceptable. Got it dude? Good. I dare you to come for me because you're damn well lucky I didn't pursue legal representation over this. Over a tire you ask? No Ken. Over someone's life in danger of faulty equipment that you sold. Wild isn't it? read more

Great sales staff Ask for Matt he is the man. No upsale just honest. He and the dealership will put you on the right bike.

They are great all the negitive reviews are 6-9 years old and none of those employees are there any longer

Got a somewhat decent deal... however, they are all about passing on hidden cost like most . Purchase was mildly acceptable... however, make sure you get what you want in writing. Once deal is made, their politeness and service disappear. They over charge service horribly. I asked about having speakers put in, they quoted 5-7 hours labor. I went to Harley DC, they quoted 2-3 hours labor. Apparently HD dealers are now structured differently so they don't all have the same pricing scale. This particular one is worse than most. Guys do decent work, but for above average pricing. read more

I really don't like not seeing the MSRP tags hanging on the motorcycles. Makes me very leery that they're going to take advantage of me on the pricing. I'll have to look elsewhere. read more

If you want fair pricing, knowledgeable sales folks, and an efficient business office, make your way to Quantico HD. I shopped at several local HD dealers and my experience with QHD was the best. They had a good selection and they worked hard to earn my business. My sales guy, Mike, is incredibly knowledgeable about everything Harley-Davidson. The business office didn't try to upsell me, which I appreciated. The service folks were able to install some items on the spot. Overall, I highly recommend QHD. read more

Great selection of parts, and not too far away. I always get treated courteously when I come in, and they usually have what I want, and then some. Getting here is tricky due to the traffic in the area, but they have plenty of parking. The staff is what makes a dealer, and H-D is Quantico has a good staff. read more

Fair honest and accurate review here. I made a trip (about 5 miles) to Harley Quantico to LOOK at bikes. Talked with Matt I sales and test rode a couple of Street Glides. Instead of pressuring me to buy the most expensive bike available, Matt helped me weigh the pros on cons of multiple bikes specifically looking at the best bang for the buck and the best deal for me. I bought a bike, I got a deal, and I'm happy. Matt is fantastic and anytime I've stopped by the dealership for gloves, phone holder etc. he always recognizes me and asks if he can help. Sue in the scary money office was amazing. Straight forward with no BS. Informative and no hidden costs. She went through every document and answered all of my questions before I asked them. She might be CIA. Now for Motorclothes. I stewed about a Harley jacket for two weeks. Went in finally and got a clearance jacket with Superior assistance from the clothing sales ladies. Just phenomenal assistance and sales expertise. A great experience above expectations!!! read more

Was looking for moto gear heard this was the place to call. I hit the dealership up on email years back directly from Beth. She not only figured out exactly what I needed but tossed in some extra suggestions. Called back over the phone she hot me squared and situated for a swift delivery. Not a 5 star because I didnt actually set foot there, just a story of incredible customer service. read more

They will not work on any bike older than 2015 you have to go 50 miles to Fredericksburg to get service done on your bike

I walked in to just sit on the Sportster to make sure it was what I wanted. Bob came over and walked us through the different models and made this first time rider feel so comfortable. I ended up purchasing the bike. We drove two hours to the dealership and had our two young kids and since we weren't prepared to drive it home that day they ended up delivering it to us. The customer service is absolutely above and beyond and when I'm ready to purchase my next bike I'll absolutely be back. I can't say enough good things about this dealership. read more

Harley-Davidson of Quantico - Motorcycle Dealers Near Me - Dumfries, Virginia

They told me my 2006 Screaming Eagle was too old to be serviced there, even though I bought it at the dealership new in 2006. They recommended I take it somewhere else, which I did. read more

Amazing customer service, smaller show room but the staff are very friendly. This is the only HD I've been to that does custom paint jobs and has several out on the floor as examples at all times. Amazing artwork and knowledgeable staff! read more

This dealer is shady and can't be trusted. I bought a 13 street bob from these unprofessional thieves. Had I known how bad they were I would've stayed away. 4 months after I purchased the bike I was out riding and got caught in some rain. The next day I was riding and as I was in a low speed turn and the bike cut off. I didnt have enough momentum to stand the bike upright out if the turn so I had to jump off it and watch it fall. Minimal damage just some rash to my exhaust. I tried to run thru the reset for tip over procedures and nothing would work. So I pulled the seat off to inspect the battery and pull the fuse box cover and right there plain as day is EXPOSED wires. I had the bike picked up by Colonial HD and they found 3 more exposed further down and determined the exposed wires had grounded out my hand controls. Now this was covered by my extended warranty via my 50 dollar deductible. So me being as pissed off as I was I called HD Corporate and filed a complaint on these incompetent dirtbags who could've actually got me killed. I get a call from Don from the service department and starts off nice. I tell him the entire story and he immediately places the blame on Stonewall HD who inspected it before it was sent to them and added to their inventory. I tell him replacing the heat shields on my short shots would be nice and to refund my deductible. He says he needs to speak to the director. I told him to give me a call back the following week and if I didn't hear from him I would call Corporate back. Well no call from him ever happened until I called corporate again. He tells me they will NOT replace the heat shields. This director/owner didn't even have the common decency to pay for my deductible. They said they are NOT responsible for the condition of the bike before and after the incedent. This business sold this motorcycle but refuses to own their negligence. As an Active Duty service member I can't stress Veterans and other Yelpers enough to stay away from these substandard folks, they only care about profit not the consumer. read more

Harley-Davidson of Quantico - Exposed wires found under my seat after hand controls were grounded out. See my review for details - Motorcycle Dealers Near Me - Dumfries, Virginia

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I was recently in Virginia on business and decided to stop at the Harley dealer. When I walked in I saw two young lady's and was immediately greeted by the salesgirl Lexy She let me know the had some new clothing items and even some great items on sale. I would highly recommend you check out this location and the wonderful staff members like Lexy read more

I so wish I could do business with the Q-HD service department as I live in Stafford. But unfortunately I take my business an hour away to Richmond HD. I heard of the reputation of the Q-HD service department long before I went there from a number of riders. But I have now lived it (twice) and can attest to the deplorable service. The sales staff and parts department at Q-HD are fine. I've never had an issue with either of these departments. I have not purchased a bike there but I have good friends that have and they said it was a seamless experience. I have purchased parts, riding gear etc and found the staff helpful and courteous. But the service department is woefully bad. It is unprofessional, disorganized, non-commicative, unhelpful, incompetent and needs to be completely blown up and restaffed. I, and a lot of other riders were hopeful once the dealership became under new ownership that the service department would do a 180 and be professional and squared away. Sadly, it didn't happen. They need a newly retired MGuns maintenance chief to take over kick the asses that need kicking and square that place away. If you need parts or to purchase a bike by all means go there but for service stay away, stay far away. And the new dealership in Fredericksburg, Old Dominion is the same ownership as is the old Waugh dealership. Not sure if the new ownership just cares about sales and could care less about service or what. A head scratcher for sure. All HD dealerships offer the same services so what sets them apart and makes them stand out is customer service, good customer service. The manager and owner(s) of Q-HD should visit other dealerships and get schooled on what good customer service looks like. For service go to Whitts, Patriot or Richmond. Anywhere but here. Heed the warning. read more

Very much to the contrary of other reviewers who had to write a book on their negative experience with the service department at Quantico H. D. the times I had my bike in for warranty work was anything but negative, every time it was either the dept. supervisor or the technician would call me to keep me updated on the progress with my bike. I live just outside of fairfax city and with a dealership just down the road because of their ripping me off for $498.84, warranty work THEY said wasn't covered I wouldn't go to them for air for a tire. Last time I picked my bike up from Quantico H. D. It looked almost cleaner than any time I washed it and Kevin came out to me and told me I was good to go, no deductible or any cost to me. It's always a pleasure dealing with a friendly honest dealership especially when it involves warranty work. read more

Harley-Davidson of Quantico - Motorcycle Dealers Near Me - Dumfries, Virginia

My motorcycle was a total lost and I canceled my service contract with them. I called accounting and they told me they were going to reach out me for the refund, its been 2 months and they still haven't provide me my refund. On top of that I been calling for weeks and they never respond. read more

Worst customer service department ever. Their inability to manage appointments is unprofessional. I trailered my bike into them to speed up the process but due to their incompetence it had no effect. When I called to ask the status (twice) I was told "it's the next bike in line." It took them 13 days to fix a loose electronic pin connection within the start/kill switch. The labor was 2 1/2 hours but my bike sat for 13 days. No communication was made to inform me of them being backed up. Upon getting the bike home I found that they didn't connect wire connector for the heated grip plug on the throttle side. Never again will I use this Dealership for my service or maintenance needs. read more

Harley-Davidson of Quantico - Motorcycle Dealers Near Me - Dumfries, Virginia

By far the best experience (next to riding) that I have had in any dealership. Go see CAM and the crew at Quantico Harley for a great sales experience, no pressure just do what they can to earn your business. Sue is a gem to work with, so honest and genuine :). I got what I needed for my trade and I am now the proud owner of a 19 Limited. I will be buying from them again (for the wife) when we decide to replace her 05 Heritage. Thanks again Quanitco Harley. John read more

A decent selection of gear and swag. The discounts are fantastic and they have a military discount, making it one of the closest to our nation's capital to do so. I also recommend checking out their wide selection of used and custom bikes. read more

Harley-Davidson of Quantico - Outside - Motorcycle Dealers Near Me - Dumfries, Virginia

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Went in here recently wanting to get a 4 month old battery replaced on warranty. Negative battery lead had melted and they had said that that probably wouldn't be covered under warranty., but they went the extra mile and provided me a replacement! It's nice to see some good old fashioned customer service and I'll definitely keep them in mind for future service on my bike. read more

UPDATED: STILL NO REGISTRATION or a temporary from the dealership. Why do we pay a $259 document fee if you can't give me the documents? I recently purchased a bike from Todd B. and I am totally satisfied with it. They delivered the bike 9 days later to me in Arlington and ever swapped my license plates for me. The only hiccup I've had was getting a temporary registration. Almost 30 days later and two phone calls later, they are going to e-mail me a copy of it today. Sue is financing has been extremely helpful by agreeing to e-mail it over to me. Only tip: Include a temporary registration when delivering a bike. I shopped around at two other HD dealers in the DC area and Quantico is by far the best even if they are further away. read more

I stumbled upon these reviews and must bag to differ with any negative comment here. I came to this dealership to purchase a new 2015 Harley-Davidson Road Glide and was absolutely shocked by how friendly the entire staff was. After minimal negotiations Harley-Davidson of Quantico made me the deal of a lifetime on the Road Glide Special to include upgrades. I had been to multiple Harley-Davidson dealerships in Virginia and other states. My financing had been approved and my credit union ended up changing my pre-approved terms after the deal had been made. I called finance, spoke with my salesman Morgan and had to back out of the deal regretfully! They all continue to this day treat me the same as they did as when I was going to purchase my Scoot!!! I am getting ready to pull the trigger now and would only purchase through Harley-Davidson of Quantico! Semper Fi Big Rob read more

I was looking to purchase a new bike and the salesman Corey went out of his way to provide me opportunity to test drive and learn the different models available. Unfortunately for him, after testing I realized that this investment wasn't in my best interest. The best part of my experience was not being chased and nobody tried to talk me into something. I respect the restraint shown by the entire sales force and without a doubt when I am ready to invest I will reach out and see what Corey can do for me. read more

Finding that getting service for a Harley can be difficult. Long back ups and waits. They clearly need more maintenance space. Tried to make an appointment for the bike I just purchased to get the mandatory $500, 1000 mile service done. Earliest they could do it was 3 Aug. that would have meant keeping the bike in the garage all summer. Non starter. I explained my frustration to the manager who was able to help and squeeze it in. Pretty pleased with the way I was treated. read more

Friendly staff, fair pricing, and good experience all around. I had been to four other Harley dealers and got jacked around with arrogant snobs. Not these folks. read more

You may want to look for another place to have your bike repaired. 3 weekends so far and still no bike. I don't think the service manager knows how to schedule, so he lies and makes up excuses so you don't get mad and start yelling at them. If you can't do the work in a timely matter you need to let people know so they can take their bike somewhere else who can repair it in a short amount of time. Waiting over week for ordered part. I could and should have ordered part from jp cycles or Dennis Kirk and had it the next day or 2 at most and given to them to install. But it would still probably take them another week or so to do that. read more

Spend 15K plus on a bike, and they send you outside to use a port-o-potty. Classy! No one in our group spent any money here because of that! read more

On Saturday 12 Dec 2015, I took my Harley Fatboy in to Harley Davidson of Quantico to have some maintenance done. The service department informed me that all the necessary service would be completed the next day and i can pickup the bike. I picked up the bike today and all the service was completed to my satisfaction. I spoke with both the service manager and technician who worked on the bike before leaving. It was good to talk with the tech because he was able to give me specific details about what he found. I personally prefer to talk with the tech and the service department to get the level of details i need about my bike since i do some of the maintenance myself. I'm read some of the comments and reviews before going to Harley Davidson of Quantico and decided to go anyway. I enjoyed the experience. The personnel were helpful and attentive both in the service department and the dealership sales area. I had a very positive experience and would recommend the dealership to anyone who asked me about their service based on my experience this weekend. read more

Let me start out this Saga by saying that I ride a Victory motorcycle. Nothing against Harley....just went another direction. So, myself and four friends go to visit some other friends in VA back in late July/early August. Knowing that I wanted to ride a specific motorcycle from Harley (a Road Glide), I made a reservation about 3 weeks prior. (Problem #1). Upon arrival, they said that I didn't have a reservation (even though I had the confirmation email with me) and the bike that I wanted (a quartz black Road Glide) was no longer available. Luckily, it was available for one of my friends that was with me. Even though he made his reservation after I did. (Problem #2) Now, for me they had a nice white and turquoise Road King. (Insert sarcasm here). No fairing. No stereo. Awesome color (more sarcasm). But hey.....I'm on vacation and I'm not buying right? So i deal with it. So, we all get out motorcycles (me on the crappy baby blue one) and ride to Quantico to check out the Marine Museum. The bike is making a funny noise from the front wheel, but hey, I don't ride a Harley....maybe that is normal. I have one of my fellow riders listen and they confirm what I thought. That something was wrong with this 2015 Road King with just over 2000 miles on it. So we head back to the Dealership. Upon arrival, the associate at the Rental counter doesn't believe me. (Problem #3) He asks me to go to the bike and show him. He points at the engine and asked if "That was the noise?" I said "No, it is in the front wheel, and only makes it while moving." He still doesn't believe me and decides to take it for a test ride. While he was gone, 2 service techs states that "They knew I was going to bring that bike back". I believe they were basing this on the fact that I expressed dissatisfaction with the color, but that isn't too important. Other than the fact that they were very rude. (Problem #4) Upon return of the test ride, it was indeed confirmed that I wasn't lying, and there was a noise (a clunking sound) coming from the front of the bike. So, they were able to get me another bike. (This time an Ultra Limited). Little better, but I will not get into my personal dislikes of the bike, as that isn't the issue. What the main thing was now is that we have wasted about 2-3 hours, where we could have been out riding. So, no further issues on the trip. I returned the motorcycle on July 31st and was done. That is until I checked my debit card account yesterday. The charges for the motorcycle just went through on 11/18. So, obviously confused, because I thought I had already paid, I called Quantico Harley and asked. They asked if I had rented a motorcycle over the summer (i had). And that the charges were just NOW going through. They have had several other calls with the same issue. So, Sorry. That was it. No explaination. Nothing else. (Problem #5). So, to make a long story longer (sorry for the rant), Quantico Harley is not a good business to deal with. Disorganized. Disrespectful. Horrible customer service. When I go out for Rolling Thunder next year, I will not return there. And I recommend nobody else to go there either. read more

I had a stage one upgrade on my 2018 Heritage Softail. I was satisfied with the installation. However, when I got my bike back, there were surface scratches on my bike--majority of them on the tank. Also, the bike had dried up dirty water spots on it. After I washed it, I tried getting the swirl marks out with Meguire scratch removal compound but could not remove them. One scratch was on the side battery cover and it didn't buff out. There was also a dimple/crease on the battery cover. When I chatted with the service department, all they could tell me was to bring the bike in to get it detailed. I spent $60.00 on a new battery cover. I will never have my bike serviced again at Quantico H.D. again! read more

A good dealership that offer military discounts. Their Rolling Thunder event is amazing, very well organised, lots of food, coordinated and well managed. We leave on time, in order, and make our way to DC as one massive group. read more

My experience is poor with this dealer. Sales = need work. They had two opportunities to sell me a bike and failed both times. I bought a new car instead last year and a Street Glide this year from another dealer who wanted my business. Service = OMG, train wreck! I inquired about a 1000 mile service appointment for a new bike. First question, "did you buy the bike here?" Since I did not, the best the service guy would offer is sometime in September! This morning the dealer I bought my bike from called ME to schedule a ride in wait service for this weekend! They WANT my business, this dealership does not. Instead I will ride farther to get better service over convenience. read more

Absolutely the best place in the DC area to buy a Harley, period! Great inventory, awesome salespeople, super hours & the most knowledgable service people! All around customer focused!!! read more

Took my '90 soft tail custom in to have a lot done. Service department told me it should take about a month to finish the job. After a month I gave them a call to see what the status of my bike was. They told me they'd have it done in a week. A week goes by so I call again. The bike wasn't done but they assure me it will be in 3 days. After the three days I still hadn't gotten a call from them so I drive over to see what's going on. They said they ran into a problem and it's going to take another week. This repeats multiple times and they never once gave me a call to inform me that the bike isn't going to be ready on the dates they told me. Two months later after originally dropping the bike off I get a call saying it's ready. I pick up the bike and 18 miles later gas starts pouring out of the carb. I get picked up at take the bike back. One of the mechanics told me it will probably take a day or two for them to fix it and get it back to me. A month and many frustrating phone calls later the bike was finally ready to be picked up. Only have had the bike back for a few days now but it looks like it might finally be in good running condition read more

I bought my first Fat Boy from them when these guys were East Coast Harley back in 1997. They were great back then. There is someone in the parts department right now who helped me back then!! Of course, we had a very pleasant chat. I dropped my latest Fat Boy off this past weekend for some service and dropped in for a visit and they are STILL the nicest people!! I can't think of a Harley dealer I would rather visit. read more