Really great store for skateboarding gear. The sales guy was super helpful, and the choices were…read morewonderful. My skater kid was very happy

Big Shout Out For Wheaton Store Number 587 the manager Malo is the best... we have been going…read morethere for years and all the employees are the most helpful and kind for my son. The store is always so clean and organized.Nicole, Aby, Izzie,Jacob, SM, And Steven thank you so very much for all your help.

Knowledgeable owner and staff. Quick turn around. Fair pricing. Clean shop. They change tires, pump…read moretires, build bikes, and have a small but perfect selection of bike-related items such as reflector vests, etc. Shout out to Mimi for keeping the shop open an extra 30 minutes so I could grab our bikes before the long weekend! Don't trek it to REI or go to another bike shop--this place is fantastic and there always seems to be street parking right out front!

This is a wonderful neighborhood store. I recently visited with my kid to get them their first bike…read more(hooray!) and it was a great experience. I didn't really have an idea of what kid bike makes sense or things to look for - I was looking for advice and I came to the right place. My kid loves the bike they got here and also enjoyed picking out a helmet and sparkly reflector vest as well. The owner and staff are friendly and helpful. Nice store atmosphere and a convenient location on Chevy Chase DC's main street. I highly recommend stopping by and checking it out!

Tire change on a E-Scooter.... Did what he said he was going…read moreto do ! On Time .

Online seems great have not been to location . Iam in Las Vegas and we'll the location is just…read morethat. Gave great information in layman's terms on upgrade to lithium thank you!!!!!

more hours please. they never align w my availability…read more I've never been even though I wanted to several times.

On Sunday, April 14th, I attended a Bike House event as a volunteer. I had put my name on the…read morevolunteer list and, since I did not know better and wanted to have my bike looked at, signed the other sheet as well. I watched a volunteer help 2 people, caucasian, and he seemed knowledgeable. I had put my bike on a rack in anticipation. I had never used the rack before. The volunteer tells me we need to turn the bike around. I pick up the rack and turn the bike around. He scoffs while watching me, waits until I am done, and then says in a snotty manner, "Well, you could have turned it around this way, but okay..." I stopped myself before replying, "I told you I have no experience...but...okay....", simply because he was trying to help me but noted he did not speak to either of the two caucasian people he helped in this manner. He tells me that my derailleur is bent and needs to be replaced. I thanked him. He then asks if I need to ride the bike home. I tell him I do and use it for work. Without asking he takes my derailleur off. I asked, "So, I guess we can do something?", which he ignored and continued working. He works like I am not there. He barely speaks to me as he continues. He tells me to try the bike and the chain now slips for all of the gears and my gear indicator is broken. He tells me, "I don't know anything about that...", like it was not working before he touched my bike and tells me that my chairing is old and should be replaced every three years or so, which I am later told is not true. He makes another adjustment and tells me to try it. The gears are slipping worse. I biked by him so he could hear the chain slipping. When I stop he rudely tells me that I have to stop pedaling while changing gears. I grew tired of how he was speaking to me and in the same tone replied, "I was not changing gears, THAT was the point." His attitude goes from barely veiled to full display as he tells me, "Well, I do not know." I asked, "So, my bike is now broken and you are good with that?" He replied that he did not know, pulled up a picture of the part, and told me that is the part I need. I responded that we had determined that before he did whatever he did to my bike and we could have left it there if he did not know what he was doing. The only Bike House person there was LeeAnn who states she was not there to work but to fix her bike. She was there when I asked if this was what I was left with and the volunteer pulled up the picture of the part. I still stayed to move most of the equipment back in before leaving. I posted on their FB page about my first experience there and how underwhelming it was. LeeAnn sends me an email with an offer of help which does not ask what happened. I appreciate the offer to correct the issue but the way I was treated was not addressed nor asked about. You can apologize until you are blue in the face but if you do not ask what happened, you REALLY do not care. I tell her that I am good and will take care of it and she responded, "We can work to try to get you in a better place together or you can treat me and the organization like we don't matter Do you want me to try and help you?" I responded by asking if she just tried to make me feel bad about what their volunteer did to my bike and how I feel about it. Again, ignored. We agree to have a professional come look at my bike on Tuesday, 04/16/24 (D.C. Emancipation Day). The professional, who was the best thing about the entire experience, and I are trying to sort it when LeeAnn shows up. She pours tea for me, without asking if I wanted any, and then clicks her tongue and sighs when I decline. She then proceeds to tell me how unfair it is that I am holding her and The Bike House responsible for what a volunteer did. I tell her that the worst part of it was how the volunteer treated me versus the two caucasian people he helped. LeeAnn THEN asks me what happened. I begin to tell her, she cuts me off to tell me how I am making her feel. I wait until she is done, start to tell he again, and she interrupts me again to say, "Yeah....but..." At that point I realize she is not interested in what happened. She is interested absolving her feeling of being blamed. I asked her when I directly blamed her and she refers to my post about my experience. Once again, implying that I should just shut up about what happened to me. I asked her what SHE needed to feel better because that seemed to be what was happening. She then snaps at me that I have not even told her what happened...like I just did not attempt that, twice. That was bad enough but she then denied that she cut me off. When I pointed out how and when she had, she replied, "Well, I had to defend myself!" I asked, "From what, me telling you the story of what happened?" I kept telling her I was good and thanking the professional but LeeAnn kept trying to get me to see how wrong I was. She REALLY came to tell me, on D.C. Emancipation Day, that I should shut up about my racist experience.

Excellent customer service The staff is friendly,…read moreinformative and easy to work with. Shop local.

A rather disappointing update. I recently took my bike to…read morerepair gears that were locked and not shifting. They had to install a new shift cable. When I went to pickup my bike, it was obvious the gear shifting required adjustment. Also there were many finger prints of greasy hands. When I asked them to adjust the gear shifting & clean the frame, they partially adjusted the shifting issue. And told me that they will not clean the finger print marks. I had to finish both tasks myself. I hope they teach their mechanics better customer service.

I'd give this store zero stars if i could. My family and I…read morewere so excited to have a Nike store in Bethesda! We went right in and selected shoes and I was going to use my 20 percent discount for being a Nike loyalist. The computers were down so they said I couldn't use the discount and they said they'd email me a receipt when the computers came back up. I never got the receipt. Fast forward 3 months, the shoes turn out to be defective. I attempted to return them to the store, as corporate said that's where I had to go, and they had no record of the purchase and were only willing to give me the current value of the show which was 1/3 of the $150 I had paid for them. They wouldn't give me a credit to my credit card or a store credit, I had to spend it on more merchandise or worse yet, add more money to buy a new pair of sneakers. Needless to say, I won't shop at this store ever again and I seriously doubt I'll buy any nike gear unless someone at corporate makes this right with me.

From the owner: Chain retailer selling a range of Nike athletic footwear, apparel & accessories.read more

I loved visiting this Nike store. The employees were very helpful, the deals were great, and the…read morestore was well stocked with a huge variety. My son who is finding his own style had a blast picking shoes, kids clothes on sale, and finding a hat to match his dad. I will definitely be returning to this specific Nike store.

After haven't been to silver spring downtown area for awhile, glad to see some changes happened to…read morethe area including this new nike shop. This nike factory store is very spacious and has great selections, great value on discounted items. The shop looks pretty clean. But out side of 1 security guard and couple employees in the front, we didn't really see other employees working on the floor. Since we didn't need any service so cannot really comment on it. The store was very quiet, not too many customers inside when we were there. Great location, and convenient. Parking garage nearby.

was already an LL bean fan and card holder when I first stood in line on opening day for the Rose…read moreave store in 2017. The line wrapped around the corner. Then I moved away from the area. so I came back to this store the other day. Sorry that their presence cost the DC area the larger store at the Tyson's Corner mall in 2022 btw. To make a comparison, that location seemed to have more stock and the sales people were great, too but with a huge difference between being helpful and making me uneasy; because the staff at this location, like other stores, seemed to always be in your face; constant follow up when you don't ask for it. It's like I want to run when I see them coming and I know I am going to be asked for the 3rd time have I made a decision yet?" The store in Marlton NJ (now closest to my current location) had salespeople that stalked me in the fitting room- I have to say it's not that bad at this location..maybe because the fitting rooms are unisex here (adequate privacy though). They don't need to do what i described above I think the products speak for themselves and the prices are competitive to what other stores like REI Lands end, Duluth might charge- I go there too. i did end up buying something great at the Pike Rose store but expensive for $200. Unfortunately no coupons could be applied as all the promotions ended the day before. Would have appreciated if the staff was allowed the discretion to let me have the 15 percent discount anyway given the amount of money spent and with Maryland being in a state that taxes clothing purchases. - BUT THEY REFUSED. so, they may be in your face in the store, follow you around until you buy something offer to ship out things not available but where are they when you really need them... But all was not lost. I called L'L Beans' main number and they refunded $30 to my account, without me having to show up in the store in NJ with coat to plead my case. WRT the general return policy that changed in 2018; as good as the days when you could return anything without a receipt no matter how long it's been and get credit for it...but good riddance to those customers that did that all the time. greed ruined what used to work fine in the past. Overall good quality clothing it's the same forever. You can really wear these clothes for 20 years if you want to. In fact their ultrawarm coats are the same as the ones I bought in the early 2000's - the tiny cellphone pocket is a dead giveaway. but over the years I think Bean had improved their down coat offerings. And clothes fit true to size - A medium is a medium is a medium. you can either come to store to buy or preview things you''re going to order later.

Hege, Shane, and Thomas made this visit to L.L. Bean an enjoyable one. They knew their products…read morewell and never made a question feel too small to answer. The store itself is massive, yet clean and well organized throughout. You can tell this company holds its people to a high bar, and it showed the whole time I was there. Two suggestions: offer validated parking, and bring a location back to the Northern Virginia area, ideally Tysons Corner Center. Hege, Shane, and Thomas backed up the reputation for which L.L. Bean is known.

Friendly, knowledgeable and helpful/ took my EBike in for a repair, they were quick to get me an…read moreestimate, and quick to do the repair. I thought they were fair and had great communication

I just upgraded my Aventon Pace 500.3 to the new Pace 5 Rec ebike. While the new bike is an amazing…read moreupgrade, the real star of the show is the team at Strictly Ebikes! I initially planned to order directly from Aventon and assemble it at home, but decided I wanted to establish a relationship with a local bike shop. I couldn't have been luckier than finding Strictly Ebikes. The staff is knowledgeable, courteous, and never pushy. They notified me the moment my bike was built and ready for its 6-mile maiden voyage home. When two accessories had to be ordered separately from Aventon, the shop tracked them down, notified me when they arrived, and quickly installed them at no charge! I absolutely love this shop and highly recommend them.Option 2: Short & Punchy (Best for S

Great small shop with a Royal Enfield dealership. They installed new chain and sprocket so bike…read morefeels new. Jeremy and team do great work. Will return for next service.

I hope this review helps someone. I am a new rider and I purchased a used motorcycle last year, and…read moredue to the big storm I was not able to ride. I don't know much about motorcycles, and I took the guys word that there was nothing wrong with the motorcycle. luckily I did not ride it because there was issues with the motorcycle that would have cost me major heartache. yes it took a little while but there where people ahead of me for service ( I am not rushing anyone! I need this done right!) The end results were everything! This shop was upfront with and I will be coming back. I looked up all the work I was getting done and trust me it could have been much much higher then what I paid. You can't please everyone, but I am pleased so pleased!