We visit Sun & Ski Sports often during the winter months. We do seasonal rental for our youngest,…read moretuning of snowboards and skis, and winter gears. They have exceptional customer - we never feel pressure to buy anything.

I came in for a pair of snowboard boots and Liam helped me out. This guy was incredibly helpful and…read moreprofessional. He worked with me to try on over 10 pairs to find the right fit. I can't recommend him enough!

If you are wondering if you should order online or make the drive...MAKE THE DRIVE. These people…read moreare so friendly and forest is awesome if you skate!!

I found a pair of inline skates I wanted and did research and found them for a great price at…read moreAlpine Ski Shop. I ordered them online for $75 cheaper than I could find anywhere else on a Saturday. Received automated emails each step of the way and ended up receiving the Skates Wednesday (I am in Minnesota). I am very happy with the price, quality, communication and speed of this transaction. An order from Amazon takes longer for me to receive! Thank you Alpine Ski Shop!!

I took a Winnie Walker (3 wheeled walker rollator) to Bethesda Bike and Ski as one brake was not…read moreworking. I could not be more pleased with the service and consideration. They were more than happy to take a look at it and then repair the brake. It was clear they enjoy their work and helping folks out, even if it is for something they don't usually service. Many thanks for great service for an unusual request.

Go somewhere else. Anywhere else…read more They sold me a defenctive inner tube. Not their fault. When I brought it back, they just looked at the box and said over and over that it was the right size. I agreed that it was the right size, but pointed out, repeatedly, that the actual tube in the box was defective. They didn't even look at it. Finally, they told me that they would prove it to me by watching me install the defective tube myself, with a single tire lever they handed to me, while they stood around and watched. After I started to install the tube, which would not fit -- because it was defective -- they told me I was doing it wrong (but did not tell me what they thought I was doing wrong). I left the store. I went to Tarrapin -- a competitor nearby. They sold me an inner tube for $2 less. I installed it myself (at home -- I don't really need an audience for that) in about 2 minutes. I just went on a wonderful ride. No problems. There's more. Instead of writing a negative review, I emailed the owner in hopes of an apology and maybe an explanation. That did not happen. A co-owner emailed back and said that he had been one of the people at the shop and they were "only trying to help." The kicker from him: "to be very clear: neither my staff nor I called you names, insulted you, or attacked you in any way." Nobody accused this guy of committing any crimes, but apparently his view is that customer service is successful so long neither he nor his staff attacks a customer. These guys are just obnoxious jerks. There's no need to give them your money.

I have a son whose sports are getting more expensive so when I was looking for lower cost options…read morefor high quality baseball equipment and clothing, this place came up. The opening hours are limited but I was able to get in on a Saturday right after practice. Lots of families were there with the same idea. Just be prepared to be patient to find parking because the location is in a warehouse/garage district. The staff were very kind and helpful in showing me where the bats, batting helmets, gloves and other supplies were. Think about this place like a thrift store - some items are in great condition, some are passable and ok for a season, but you may have to lower your expectations if you are looking for super low prices. But knowing that some new bats are $100+ or even upwards of $250+ a pop, getting a decent one for 50% off retail is great when you don't have the luxury of waiting for sales. And if you are conservation minded like me, the fact that this stuff isn't just getting thrown out and can be used for others is a plus. They also obviously have softball, football, hockey, soccer, and other sport supplies in stock. And the store did not smell like a nasty locker room, which us a great sign.

Stopped by a few months ago to sell some gear. They took my stuff and wrote an order but didn't…read moregive me a copy. They said I'd get an email and my bad, I was dumb enough to not get a receipt. Took my gear and I never got an email. I emailed them, nothing .... I would not recommend consigning anything with them. I'm out whatever my gear was worth.

I stopped in today on my way home from Ski Liberty, to get my ski boot ankle punched out. (Left…read moreinside ankle always a problem in ski boots for me.) These boots were not purchased here, but they were happy to help me out. Mark helped me, and was able to complete the work in less than an hour. There was about a 45 minute wait from the time I signed in, until I was waited on.....to be expected at this time of year. Will absolutely be coming here for all future boot work , and boot purchases! Thank you!

Good experience. Easy. Would recommend to others. Only complaint (if any) is the boots I rented…read morewere a little tight, but that's on me...

Had a chain break and they fixed it for free. Even adjusted the handlebars. Super friendly and…read morehelpful. Will definitely be back.

I highly recommend this place, I needed to repair my electric scooters tire as my brother…read moreaccidentally ran over something and popped the tire, after going to many different places I found this one and asked them if they could repair it,. They ended up repairing it for a very unexpected low price they have bikes, pumps, tires, and more in their shop! I would highly recommend coming here if you need a bike or have bike issues.

Found the shop on a Google search. I also love shopping small. Went to this location and had the…read morebest service. The selection is amazing. Prices were very fair and the quality of his merchandise was top notch. Chris was so kind and patient helping me get the gear I needed. He never tried to oversell me on anything even though he easily could have done so. He walked me around and helped me get everything that my husband would need to stay warm and have an epic time snowboarding. His passion and thoughtfulness shone through. He was answering phone calls, handling other customers and juggling me with ease. Super fantastic. Will come back to Sterling or Fairfax for any future needs. I later found out that Chris turned out to be the owner so fingers crossed he never retires. Side note -he has a sick Grateful Dead collection! Highly recommend visiting here.

Our experience with Joel was wonderful! He helped outfit both of my kids in skis and boots in their…read moretrade in program, including finding boots to fit my son's wide calves. Now I won't go anywhere else!

Brought in skis for wax and sharpening, $40 and got them back 3days later. (sun&ski wanted to…read morecharge $99.) Friendly, knowledgeable ski techs.

Great store. Bad location. Had to stop my tesla and reverse when at the parking entrance by…read moreChipolte. Toll? Need to send me a text to my cell phone? I left---got lost in the one way streets---then pulled over in a warehouse to get my bearings. Then had the Tesla drive me back to the DOOM REI and face the parking charges and phone number... All to try on a pair of hiking shoes. This sucks! You need a new/old store---somewhere else---how about Rockville plaza or somewhere else close with a FREE parking lot. Lots of empty existing store fronts in the area. WTF. Oh yes the toxic dumpsters and port-a-potty's in the parking garage(s) on both sides of the street 20 feet from the front door are a nice touch. Ohhh the odor? Once inside I wish it was at RIO or somewhere else where I don't have to give my phone number to park.

So it's an appointment only business and that is encouraged!!!!!…read moreThey do accept walk in service although that's a gamble and unless your picking up grab & go gear, from mid October on, your gonna be hard-pressed to get assistance. I had an appointment today and the place was bustling. They have plenty of staff although I saw signs for help everywhere. So here's my take, there aren't many ski shops anymore or like there was say, 40 years ago. Baltimore Ski Warehouse (BSW) is pretty central and they do offer both used and new equipment. There prices on used equipment are a tad high vs. eBay or liquidation sites. With that said, just like a lot of shopping, ski gear also has gone online and it's equally affordable to BSW. When you buy online, it's a gamble because what important is the fit! Some sales are final sales or a PITA to return. BSW affords you the fit and will work with you until you're happy. That's called connivence and you pay a little extra for convenience just like you do for milk and bread at the big gas stations. Today, I tried of 4 brands of boots and purchased a pair and left happy despite paying a little more. BSW, guaranteed me a good fit or I can return the used boots for another pair of used boots within their huge selection. Folks were nice and again, it was busy so MAKE AN APPOINTMENT online. It's easy and you're guaranteed service. Note: No Veteran or First Responder discounts.

This was such a great experience. We were able to make an appointment in advance so we got seen…read moreright away. Our assistant was so friendly and knowledgeable. He let us take our time and try on multiple boots to make sure they were the right choice. Usually the boots/ ski fit test takes five days but they were able to do it right away once we said we needed them by the weekend so we didn't have to make an extra trip. Such a great place to get used but in good condition ski equipment!

This place is open while they are having construction so the place is covered in dust. Asbestos…read moreanyone? I needed to take the elevator during my visit. When the elevator finally got to my floor, a staff member rudely scoffed at me and quickly pushed the close button furiously before I can get on the elevator. Wow rude on a whole other level. This place is nice to browse and shop but maybe wait until they finish their renovations. Or bring a N95 before you get lung cancer. Also avoid the elevators if you can because you might run into the elevator troll and get denied access for no reason.

My wife and I bought a treadmill from Dick's a few weeks ago. To be clear, this is a treadmill you…read moreassemble. The unit was defective, there was a pretty clear issue with the electronics. We asked to return the item *day of* purchase and asked if Dick's could just pick it up. The staff was rude and said to return the item everything must be put back into the box "as it was" when we bought it. Our question was basically, how does that make sense? How is that a 30 day no questions asked return policy? It's a 248 lbs machine in several steel parts that they wanted put back into a styrofoam and cardboard box. We asked if we could just bring it to the store assembled and the person on the phone said no to that as well. Also, the Dick's churn and burn business model is to always have new people working so no one really fully knows what the policies seem to be, including the managers. It's not the workers fault, I get that, but man is it frustrating. I'm just going to buy from the manufacturer from now on.