Fast and good service. Dropped off and picked up for an electric scooter tube replacement which not…read moremany places in the area do. Would definitely come again.

Called& was told to bring bike in they would be at lunch till 2:30, then can look at it. Arrived…read morehere at 2:30 & door was locked. Waited 45 MINUTES!! Left after all that time wasted waiting for nothing! No consideration for wasting someone's time, will go somewhere else that is actually open during their business hours!!

I had a great experience here buying bikes for my kids. I accidentally broke the brake lines a…read morecouple months later on one of the bikes while untangling it. I took it back to the store and they fixed it on the spot with no charge since it was less than a year since I bought it.

Had a chain break and they fixed it for free. Even adjusted the handlebars. Super friendly and…read morehelpful. Will definitely be back.

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

Excellent service and very affordable pricing! The staff are welcoming, friendly, and professional,…read moreand they took the time to make sure everything was done properly. I really appreciated the quality of the service and the reasonable prices. I highly recommend this bicycle shop to anyone looking for great service, fair prices, and a friendly team. I will definitely come back!

Long term customer from when they were in Silver Spring. Quality work at a very fair price. Highly…read morerecommend.

Great shop. Super helpful and kind, set us up with great bikes for a multiday tour on the C&O…read moretowpath.

A rather disappointing update. I recently took my bike to…read morerepair gears that were locked and not shifting. They had to install a new shift cable. When I went to pickup my bike, it was obvious the gear shifting required adjustment. Also there were many finger prints of greasy hands. When I asked them to adjust the gear shifting & clean the frame, they partially adjusted the shifting issue. And told me that they will not clean the finger print marks. I had to finish both tasks myself. I hope they teach their mechanics better customer service.

As an adult who is relearning to ride and purchasing their first bicycle in 30 years, I had an…read moreamazing experience at Trek Rockville with Brenda. She was patient, knowledgeable, and asked enough questions to make sure I left with the right style of bike for my intended uses. She let me test out three different bicycles to find the perfect fit and style. I told her that I hadn't ridden a bike in 30+ years and she helped me feel comfortable enough to do the test rides on the sidewalk outside the front of the store. Brenda respected my stated budget and didn't try to upsell me to a more expensive model, which I appreciated. I'm definitely going to take advantage of the complimentary free adjustments for 30 days after purchase (sizing and comfort, brakes, and gears) and ask for lessons on how to clean and lube the drivetrain, inflate the tires, and perform a pre-ride safety check. Between this experience and an equally great experience purchasing a bike for my husband this past winter, Trek Rockville has definitely exceeded our expectations!

We were looking for a bike for the coming birthday, like to physically look at the size/fit and…read moresuch for someone who has not ridden a bigger bike. The staff was not nice and was worried the bike would be damaged by trying it. He lost interest in talking to us and headed for the next customer. We liked the bike and was going to get it closer to the birthday and when we called they had no assembled bikes and wont do it for few weeks lol. What a joke. I called the Clarendon store and they said they can assemble for us within the hour so we drove there and the staff there was just night and day compared to rockville they helped my son get on even though he couldnt ride it yet and lead him around the store so he can enjoy it first hand. Rockville lost a sale and customer forever. Very sad customer service.

Update on the shop - it's now run by Oscar Jr and Bri. Bri is super helpful and extremely expert on…read moreall bike brands, even the most recent/advanced brands. Bri was quick to help without trying to push any extra service or products. This shop is all about helping you have a safe and fun bike experience and not trying to oversell like a lot of larger bike shops.

Great service and advice on my mountainbike. I will use Oscar for my future needs. Support our…read morelocally owned businesses. Just be aware they moved to the plaza across the street near the Starbucks at 12119 Darnestown Rd.

Such a great family run place, it felt like stepping back in time when shops like this actually had…read morehelpful and knowledgeable staff that take the time to really help you out. I brought my daughter here for her first figure skates and the experience could not have gone any better. She walked out with a pair of great fitting skates, freshly sharpened, and a huge smile on her face. And all for a very low price, we couldn't be more satisfied and would highly recommend them to anyone.

I have a son whose sports are getting more expensive so when I was looking for lower cost options…read morefor high quality baseball equipment and clothing, this place came up. The opening hours are limited but I was able to get in on a Saturday right after practice. Lots of families were there with the same idea. Just be prepared to be patient to find parking because the location is in a warehouse/garage district. The staff were very kind and helpful in showing me where the bats, batting helmets, gloves and other supplies were. Think about this place like a thrift store - some items are in great condition, some are passable and ok for a season, but you may have to lower your expectations if you are looking for super low prices. But knowing that some new bats are $100+ or even upwards of $250+ a pop, getting a decent one for 50% off retail is great when you don't have the luxury of waiting for sales. And if you are conservation minded like me, the fact that this stuff isn't just getting thrown out and can be used for others is a plus. They also obviously have softball, football, hockey, soccer, and other sport supplies in stock. And the store did not smell like a nasty locker room, which us a great sign.

I've been riding for one year. I had my first bike fitting today with Travis. Travis clearly…read moreexplained the goal and process of the bike fitting and asked several questions about my cycling experience and physical issues. During the fitting, he provided much helpful advice. After one minor adjustment, I was on my way and went on a nice ride, putting to use Travis' advice to improve my climbing power. I had been a loyal customer of another bike shop and recently decided to come to Travis for all of my cycling needs. There's great value and comfort in knowing my bike has had expert attention.

Owner was very helpful with fixing bike and advice on picking bike accessories. The shop is very…read morenice and stocked with bikes and associated accessories. Highly recommended! We will be back.