My wife and I had been intrigued by the idea of getting ourselves e-bikes. We had done some…read more'research', for many months, but quite frankly we had become overwhelmed by the number of manufacturers, features, specifications, etc. etc., and as a result, were unable to make a decision. Long story short my wife ran into Good Vibes Bikes in Rockville (https://www.goodvibesbikes.com/) so we decided to take a look. What a difference! We had the good fortune to be greeted by the manager JAIME MUNOZ whose knowledge of the business was truly impressive! We aren't young and described our needs and use cases, and even though the shop had a bewildering array (100+) different bikes, he immediately directed us to 3 different options which he believed suited our needs. He helped us 'test drive' all three, in their safe parking lot, and we were able to make a quick decision. It was a breath of fresh air! He helped us understand the features and operation of the bike, and patiently answered ALL our questions quickly and direcly... Our bikes will arrive in a few days and we have complete confidence in our decision. If you do take the time to visit their website there is a page (https://www.goodvibesbikes.com/why-buy-from-us) that describes the reasons why buying from them is a sound decision. At first, it seemed like a bit of self-promotion, but after visiting and making the purchase, it all makes sense. These bikes are complex beasts. The idea of two 100lb flat-packed cardboard boxes showing up at our house from some gigantic on-line seller, and spending, likely many hours, assembling them, was more than a little daunting. We consider ourselves reasonably technically and mechanically competent, but having them assembled and tested by professionals before taking them on the road definitely provides a lot of peace of mind... Just the safety considerations alone are worth the price of admission... The additional benefit is they also provide a lot of other services for maintaining and servicing the bikes, which is also a BIG DEAL. I cannot imagine the stress, endless frustrating telephone conversations, and the hassle of trying to fix, or worst case, disassemble and return one of these things to some faceless organization! Bottom line is our bikes will arrive in a few days, and we are very relaxed about our decision. They will assemble and test our bikes and JAIME will give us a call when they are ready for pickup. They will load them onto our bike rack, ready for the nearest trail!! Very impressed with JAIME MUNOZ, and the business model in general. I highly recommend them. If you are in the market for an e-bike, walk in and ask for JAIME, it will make your life a lot easier.

They did a seasonal tune up for an older bike. They exceeded expectations in terms of how soon our…read morebike would be ready. Great job and would highly recommend!

Had a chain break and they fixed it for free. Even adjusted the handlebars. Super friendly and…read morehelpful. Will definitely be back.

I highly recommend this place, I needed to repair my electric scooters tire as my brother…read moreaccidentally ran over something and popped the tire, after going to many different places I found this one and asked them if they could repair it,. They ended up repairing it for a very unexpected low price they have bikes, pumps, tires, and more in their shop! I would highly recommend coming here if you need a bike or have bike issues.

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

Great service. They know their bikes. We go every year for a bike tuneup and to get new bikes as…read moreneeded.

Went in to get my bike serviced. They said, it would be ready by the following week Tuesday, and…read morewould call me if there were any unusual repairs needed. Called the following week Wednesday (since no one called me back to say the bike was ready on Tuesday), in the morning. They said it would be ready later in the week. 2 hours later they say the bike is ready. When I picked up the bike, they said they could not fix the bike's brakes, because they don't work with DOT brake fluid; but that they had replaced the bike chain at least. Yay (sarcasm) ! So I had to pay $180, for a half-fixed bike. They should've called me to quote how much to replace the brakes or said they cannot fix the brakes before proceeding to do any "work'' on the bike. When I asked, they quoted me $220 to replace the brakes. I was planning on bringing both my wife and son's bikes to be serviced, but needless to say, they are rip-off artists and I will not be using their services ever again.

I have purchased biking shoes & helmet from this store. In both cases I interacted with friendly &…read moreknowledgeable staff. Looking forward to another similar experience.

Only wish I worked with this store sooner. Got a new bike and sales staff helped me select one…read moreright for my age and riding style and made sure the fit was dead on. Since riding the new wheels speed and comfort are both up. Don't be like me: it's time to trade up to a new bike with current technology on gears and brakes.

We were looking for a bike for the coming birthday, like to physically look at the size/fit and…read moresuch for someone who has not ridden a bigger bike. The staff was not nice and was worried the bike would be damaged by trying it. He lost interest in talking to us and headed for the next customer. We liked the bike and was going to get it closer to the birthday and when we called they had no assembled bikes and wont do it for few weeks lol. What a joke. I called the Clarendon store and they said they can assemble for us within the hour so we drove there and the staff there was just night and day compared to rockville they helped my son get on even though he couldnt ride it yet and lead him around the store so he can enjoy it first hand. Rockville lost a sale and customer forever. Very sad customer service.

The front desk staff, Brenda, needs a lesson on how to treat customer. After standing in line for…read more10 minutes, she would not even acknowledge us. I have no problem waiting in line but when you're just talking about life and there are people waiting to buy things, at least tell them you will be with them in 5 minutes or at least pretend other people exist. Do NOT waste your time!

Great service and advice on my mountainbike. I will use Oscar for my future needs. Support our…read morelocally owned businesses. Just be aware they moved to the plaza across the street near the Starbucks at 12119 Darnestown Rd.

Oscar is very knowledgeable and efficient. He fixed an issue with my thru axle that any other bike…read moreshop would've charged for or suggest I buy new. He also fixed another issue that a different (more expensive) bike shop caused. His direct personality may be taken the wrong way by some people, but I appreciate the no bull approach. Oscar has the expertise and gets the job done right! As other reviewers have noted - this bike shop has moved across the street (across from McDonald's).

I have a son whose sports are getting more expensive so when I was looking for lower cost options…read morefor high quality baseball equipment and clothing, this place came up. The opening hours are limited but I was able to get in on a Saturday right after practice. Lots of families were there with the same idea. Just be prepared to be patient to find parking because the location is in a warehouse/garage district. The staff were very kind and helpful in showing me where the bats, batting helmets, gloves and other supplies were. Think about this place like a thrift store - some items are in great condition, some are passable and ok for a season, but you may have to lower your expectations if you are looking for super low prices. But knowing that some new bats are $100+ or even upwards of $250+ a pop, getting a decent one for 50% off retail is great when you don't have the luxury of waiting for sales. And if you are conservation minded like me, the fact that this stuff isn't just getting thrown out and can be used for others is a plus. They also obviously have softball, football, hockey, soccer, and other sport supplies in stock. And the store did not smell like a nasty locker room, which us a great sign.

Stopped by a few months ago to sell some gear. They took my stuff and wrote an order but didn't…read moregive me a copy. They said I'd get an email and my bad, I was dumb enough to not get a receipt. Took my gear and I never got an email. I emailed them, nothing .... I would not recommend consigning anything with them. I'm out whatever my gear was worth.

Owner was very helpful with fixing bike and advice on picking bike accessories. The shop is very…read morenice and stocked with bikes and associated accessories. Highly recommended! We will be back.

Great local shop! Travis squeezed me in when I needed a couple of emergency repairs and got me back…read moreon the road. He's knowledgeable, and the quality of his work is excellent.