I purchased a used mountain bike from a friend for $65 back in 2013. I took it in for upgrades and…read moreservicing to a local shop...only to be told it would make a nice boat anchor, so I promptly left that joint! Took it in to Germantown Cycles and was pleasantly surprised to hear them tell me it just needed a little love. Here we are in 2019 six years later and still riding strong. This bike has taken me through the rigors of two MoCo Epic Events - The 35 mile single-track event at Schaeffer Farms in 2013, then again their 25 mile ride in 2014. I have a gorgeous 12 mile circuit straight from my house. This ride takes me through Lois Green Park, The History Farm Park where I ford a stream and cross over wooden bridges and through the tunnel under Airpark Road. Yup, there is a tunnel you've been driving over near The Pope Nursery. With many tweaks, tubes and tactile adjustments over these years the entire staff has been outstanding.

Good customer service and a great place to buy used bikes. The workers really know their stuff and…read moredo an amazing job explaining things about each bike.

Honestly the best bike buying experience I've ever had in my life…read more Matt was incredibly helpful as I looked to figure out the right bike for me. He was patient and answered all my questions. I will use them moving forward, and will highly recommend!

Matt (the owner) was very helpful and communicative via email and phone for what we wanted/needed…read more We worked with Joe at the shop, who was great answering our questions and steering us through test rides. We got the perfect e-bikes for us, what we felt was a great deal on them and a bike rack, with excellent customer service! We'd highly recommend this bike shop!

Update on the shop - it's now run by Oscar Jr and Bri. Bri is super helpful and extremely expert on…read moreall bike brands, even the most recent/advanced brands. Bri was quick to help without trying to push any extra service or products. This shop is all about helping you have a safe and fun bike experience and not trying to oversell like a lot of larger bike shops.

Great service and advice on my mountainbike. I will use Oscar for my future needs. Support our…read morelocally owned businesses. Just be aware they moved to the plaza across the street near the Starbucks at 12119 Darnestown Rd.

I've been riding for one year. I had my first bike fitting today with Travis. Travis clearly…read moreexplained the goal and process of the bike fitting and asked several questions about my cycling experience and physical issues. During the fitting, he provided much helpful advice. After one minor adjustment, I was on my way and went on a nice ride, putting to use Travis' advice to improve my climbing power. I had been a loyal customer of another bike shop and recently decided to come to Travis for all of my cycling needs. There's great value and comfort in knowing my bike has had expert attention.

Owner was very helpful with fixing bike and advice on picking bike accessories. The shop is very…read morenice and stocked with bikes and associated accessories. Highly recommended! We will be back.

I had a great experience here buying bikes for my kids. I accidentally broke the brake lines a…read morecouple months later on one of the bikes while untangling it. I took it back to the store and they fixed it on the spot with no charge since it was less than a year since I bought it.

Had a chain break and they fixed it for free. Even adjusted the handlebars. Super friendly and…read morehelpful. Will definitely be back.

We visit Sun & Ski Sports often during the winter months. We do seasonal rental for our youngest,…read moretuning of snowboards and skis, and winter gears. They have exceptional customer - we never feel pressure to buy anything.

I came here to get my son fitted for a snowboard and boots. It was a super busy day because it was…read moreright before a weekend with a snowstorm, but everyone was super nice, professional and helpful. The rates for renting equipment for skiing or snowboarding are reasonable and definitely more economic than renting at the slopes. It was easy to create a profile get questions answered and browse the shop. I'm super lucky that I live nearby, but I overheard that folks drove 45 minutes to an hour to get here because of how great the staff and selection are.

Staff was focused on helping customers find their dream bicycles, preparing them to practice on,…read moreand get you out the door with no rush... but confidence and excitement for the next adventure!

Got me a new bike! Thanks to Mr. Larry and Greg's assistance. I called them to see what inventory…read morethey had on high performance foldable bikes. When I arrived they had 3 ready for me to hit the road on a test ride. This was my 2nd foldable bike, but my 1st high performance one, so I wanted something that I could grow into skill- wise. I got on a Brompton which felt amazing to the tune of $3,200 (a bit out of my price range). After all my research, I thought I would leave with a Montague, but the ride was just mid and the style wasn't cool. But when they put me on the Dahon-the ride was smooth, there was easy access to speed, and the gears handy to my fingers to switch. Like a 10 year old, I hollered out "I want this one!!!" Light weight, made of aluminum, attractive, modern, slightly used, and still under warranty, they gave it to me for $200 under the market price value. I highly recommend Mount Airy Bicycles, with over 6,000 bikes in inventory, you're bound to find something especially for you. Customer service and knowledge were top notch. Larry predicted that I would get the Dahon. Greg showed me all the mechanics of the bike before I left and we added a drink holder. I'll be back in a little under a year for a check up. Between Tony's BBQ, Jimmie Cone, and test riding all day, this was a lovely day trip!

Nice selection of footwear. I visited REI recently for first…read moretime. Located @Pike & Rose. Seeking new shoes designed for walking/support. I was not disappointed. I took a minute to find an associate to get shoes. Once associate arrived I tried on several pairs & select an idea new pair of shoes. I also saw a wide selection of clothes for various outdoor activities & indoor fitness. Great checkout customer service.

Update: Service is…read moreawful. Waiting for checkout is the sure way to drop all your purchases while store assistants entertain themselves with extensive chats solving world problems. Line is brutal and sad. People are dropping things they want to buy. While store features a few good brands, it is useful for trying on if you do not mind undressing in front of others since fitting rooms are locked and finding a willing store associate with keys is not something one can guarantee. If something fits you and you want instant gratification of purchase, you must stay in a line where store associate chats every customer up to demonstrate family like environment while marinating you for an hour waiting. You should consider if you want to wait or better order online. If you decided to buy, then after 20-40 minutes of waiting you are pressured through attack on why you do not want to become a member. REI, I do not want to become a member of this environment exactly because you are not considered about people. Those people in the line behind me want to enjoy their Saturday and you do not care about it. This is all I need to know. It is exactly the environment that I avoid as plaque as it is inconsiderate, often rude, entitled, pushy, and fake. I do not appreciate when you ask me to shut up and let you finish your speech why I must become a member. Today I made a good decision to leave the line while dropping whatever I wanted to purchase ($300+). A gentleman in front of me did the same thing. I saw gloomy faces of ladies in the line whom I passed on my way out and they were considering to leave as well.

Such a great family run place, it felt like stepping back in time when shops like this actually had…read morehelpful and knowledgeable staff that take the time to really help you out. I brought my daughter here for her first figure skates and the experience could not have gone any better. She walked out with a pair of great fitting skates, freshly sharpened, and a huge smile on her face. And all for a very low price, we couldn't be more satisfied and would highly recommend them to anyone.

I have a son whose sports are getting more expensive so when I was looking for lower cost options…read morefor high quality baseball equipment and clothing, this place came up. The opening hours are limited but I was able to get in on a Saturday right after practice. Lots of families were there with the same idea. Just be prepared to be patient to find parking because the location is in a warehouse/garage district. The staff were very kind and helpful in showing me where the bats, batting helmets, gloves and other supplies were. Think about this place like a thrift store - some items are in great condition, some are passable and ok for a season, but you may have to lower your expectations if you are looking for super low prices. But knowing that some new bats are $100+ or even upwards of $250+ a pop, getting a decent one for 50% off retail is great when you don't have the luxury of waiting for sales. And if you are conservation minded like me, the fact that this stuff isn't just getting thrown out and can be used for others is a plus. They also obviously have softball, football, hockey, soccer, and other sport supplies in stock. And the store did not smell like a nasty locker room, which us a great sign.

As an adult who is relearning to ride and purchasing their first bicycle in 30 years, I had an…read moreamazing experience at Trek Rockville with Brenda. She was patient, knowledgeable, and asked enough questions to make sure I left with the right style of bike for my intended uses. She let me test out three different bicycles to find the perfect fit and style. I told her that I hadn't ridden a bike in 30+ years and she helped me feel comfortable enough to do the test rides on the sidewalk outside the front of the store. Brenda respected my stated budget and didn't try to upsell me to a more expensive model, which I appreciated. I'm definitely going to take advantage of the complimentary free adjustments for 30 days after purchase (sizing and comfort, brakes, and gears) and ask for lessons on how to clean and lube the drivetrain, inflate the tires, and perform a pre-ride safety check. Between this experience and an equally great experience purchasing a bike for my husband this past winter, Trek Rockville has definitely exceeded our expectations!

We were looking for a bike for the coming birthday, like to physically look at the size/fit and…read moresuch for someone who has not ridden a bigger bike. The staff was not nice and was worried the bike would be damaged by trying it. He lost interest in talking to us and headed for the next customer. We liked the bike and was going to get it closer to the birthday and when we called they had no assembled bikes and wont do it for few weeks lol. What a joke. I called the Clarendon store and they said they can assemble for us within the hour so we drove there and the staff there was just night and day compared to rockville they helped my son get on even though he couldnt ride it yet and lead him around the store so he can enjoy it first hand. Rockville lost a sale and customer forever. Very sad customer service.