Fast and good service. Dropped off and picked up for an electric scooter tube replacement which not…read moremany places in the area do. Would definitely come again.

Called& was told to bring bike in they would be at lunch till 2:30, then can look at it. Arrived…read morehere at 2:30 & door was locked. Waited 45 MINUTES!! Left after all that time wasted waiting for nothing! No consideration for wasting someone's time, will go somewhere else that is actually open during their business hours!!

As an adult who is relearning to ride and purchasing their first bicycle in 30 years, I had an…read moreamazing experience at Trek Rockville with Brenda. She was patient, knowledgeable, and asked enough questions to make sure I left with the right style of bike for my intended uses. She let me test out three different bicycles to find the perfect fit and style. I told her that I hadn't ridden a bike in 30+ years and she helped me feel comfortable enough to do the test rides on the sidewalk outside the front of the store. Brenda respected my stated budget and didn't try to upsell me to a more expensive model, which I appreciated. I'm definitely going to take advantage of the complimentary free adjustments for 30 days after purchase (sizing and comfort, brakes, and gears) and ask for lessons on how to clean and lube the drivetrain, inflate the tires, and perform a pre-ride safety check. Between this experience and an equally great experience purchasing a bike for my husband this past winter, Trek Rockville has definitely exceeded our expectations!

We were looking for a bike for the coming birthday, like to physically look at the size/fit and…read moresuch for someone who has not ridden a bigger bike. The staff was not nice and was worried the bike would be damaged by trying it. He lost interest in talking to us and headed for the next customer. We liked the bike and was going to get it closer to the birthday and when we called they had no assembled bikes and wont do it for few weeks lol. What a joke. I called the Clarendon store and they said they can assemble for us within the hour so we drove there and the staff there was just night and day compared to rockville they helped my son get on even though he couldnt ride it yet and lead him around the store so he can enjoy it first hand. Rockville lost a sale and customer forever. Very sad customer service.

Great shop. Super helpful and kind, set us up with great bikes for a multiday tour on the C&O…read moretowpath.

A rather disappointing update. I recently took my bike to…read morerepair gears that were locked and not shifting. They had to install a new shift cable. When I went to pickup my bike, it was obvious the gear shifting required adjustment. Also there were many finger prints of greasy hands. When I asked them to adjust the gear shifting & clean the frame, they partially adjusted the shifting issue. And told me that they will not clean the finger print marks. I had to finish both tasks myself. I hope they teach their mechanics better customer service.

I am not sure if there is a single Yelp entry for the system, Capital Bikeshare. I write to explain…read moremy experience. It is positive to date. I recommend this. The background. I am in my late 50s. I do not live in Washington, D.C. My elderly father does though. So I am in and out all the time, checking up on him (he still lives on his own). I am experienced riding a bicycle in the city. I have owned an e bike (it stopped working, the Van Moof; I loved it when it ran, but build quality was an issue). I also rented regularly in San Francisco when I lived there, and do so intermittently in New York City where I reside now. I have had good experiences and bad, including an issue where part of a bike belonging to the defunct Uber system fell out in an intersection, and the customer service agent told me I was lucky I didn't die and offered me a $2 refund, which I thought was rather rude, prompting me to interact with the General Counsel's office to no avail -- moral of the story is you won't get much by complaining, even if you are in the right and quite polite. All told, I am confident I have taken at least three dozen rides, maybe four dozen rides, with at least three other companies, in two major metropolitan areas besides DC. I also support mass transit and alternative transit. I regularly ride the bus, and I am irked by people who assume I would not do that, because they are projecting their sense of privilege (it is apparent from their disdain they would not ride the bus) on me. I also run commute as much as I can, and I previously did that on a regular basis (three days a week, 4.5 miles, just one way; then MUNI back). That is not to brag about virtue. Don't trust anybody who touts their own morality. In any event, Capital Bikeshare seems to have worked out the problems with this service. They have lots of bikes. That have lots of locations (including one about a quarter mile from where we stay and another on the side of the train station where I need to go). They have an acceptable number of e bikes in the fleet. The maintenance is much better than pre-pandemic with their rivals. (I am opposed to the dockless networks. Those result in the inevitable problem of bikes scattered willy nilly on sidewalks and where they pose a hazard.) The annual fee is reasonable. I am planning three trips in the next two weeks, early in the morning before Metro starts running, to Union Station. If I do as I intend, the amount saved over a motor vehicle ride share will offset the cost. I figure at 4am, the traffic will not be a great hazard (though the drivers out will include a disproportionate number of people who, given the late/early hour, probably pose a risk).

Absolutely terrible experience with Capital Bikeshare…read more We returned the bike to a designated docking station, and I have proof of the return. Even so, Capital Bikeshare charged another account connected to the trip for a bike that had already been returned. The charge was eventually reversed, but only after we had to provide evidence and spend our time dealing with an issue that should never have happened. What's most frustrating is that their system failed to recognize the return, but we were the ones left to sort it out. We provided clear proof, yet still had to go back and forth with customer service over a charge that was made in error. A bike-sharing company should be able to tell when a bike has been properly returned. If the company's records don't match the customer's proof, the customer shouldn't be held responsible without a proper investigation. This was a frustrating experience and has made me think twice about using Capital Bikeshare again. Customers shouldn't have to repeatedly prove that they returned a bike when there's documentation showing that they did. If you use Capital Bikeshare, keep your screenshots, receipts, trip details, and any other proof of the return. You may need them.

I used Mobile Bicycle shop today Tony was so professional and patient. If you ever need anything…read moredone to your bike he is extremely informative and got everything done we needed. I would definitely recommend and will be calling him again.

They were wonderful!! Highly recommend. They even assisted me when I fell down. They were…read morepersistent in fixing my e-trike.

Friendly, knowledgeable and helpful/ took my EBike in for a repair, they were quick to get me an…read moreestimate, and quick to do the repair. I thought they were fair and had great communication

I just upgraded my Aventon Pace 500.3 to the new Pace 5 Rec ebike. While the new bike is an amazing…read moreupgrade, the real star of the show is the team at Strictly Ebikes! I initially planned to order directly from Aventon and assemble it at home, but decided I wanted to establish a relationship with a local bike shop. I couldn't have been luckier than finding Strictly Ebikes. The staff is knowledgeable, courteous, and never pushy. They notified me the moment my bike was built and ready for its 6-mile maiden voyage home. When two accessories had to be ordered separately from Aventon, the shop tracked them down, notified me when they arrived, and quickly installed them at no charge! I absolutely love this shop and highly recommend them.Option 2: Short & Punchy (Best for S

Not sure why there would be any negative reviews -this place is great and Marcelo is a wonderful…read morefellow... I took my converted bike to this shop and they did not ask for money up front to inspect it... and they handled my situation with class and charm... I'm buying my next bike from them, even though it is not a convenient location for me, living an hour away in Burke.

I had a great experience at the Rockville Good Vibes bikes and have referred other people there and…read morethey will be purchasing a bike from the same location. I have not yet had it but I'm hoping for the same experience that I had receiving the have a great day. This is Tyrone Lockhart thank you for working with me.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

A great bike store with knowledgeable, friendly staff. I went in looking for a specific bike and…read moreleft after a test ride with a better choice. I bought the Urtopia Carbon Pro and couldn't be happier with the choice.

We rented two bikes, a kids seat, and a trailer for a casual ride down the Capital Crescent Trail…read more David was super helpful and the whole experience was made very seamless and fun! Would absolutely recommend and do it again

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!