I have purchased biking shoes & helmet from this store. In both cases I interacted with friendly &…read moreknowledgeable staff. Looking forward to another similar experience.

Only wish I worked with this store sooner. Got a new bike and sales staff helped me select one…read moreright for my age and riding style and made sure the fit was dead on. Since riding the new wheels speed and comfort are both up. Don't be like me: it's time to trade up to a new bike with current technology on gears and brakes.

Knowledgeable owner and staff. Quick turn around. Fair pricing. Clean shop. They change tires, pump…read moretires, build bikes, and have a small but perfect selection of bike-related items such as reflector vests, etc. Shout out to Mimi for keeping the shop open an extra 30 minutes so I could grab our bikes before the long weekend! Don't trek it to REI or go to another bike shop--this place is fantastic and there always seems to be street parking right out front!

This is a wonderful neighborhood store. I recently visited with my kid to get them their first bike…read more(hooray!) and it was a great experience. I didn't really have an idea of what kid bike makes sense or things to look for - I was looking for advice and I came to the right place. My kid loves the bike they got here and also enjoyed picking out a helmet and sparkly reflector vest as well. The owner and staff are friendly and helpful. Nice store atmosphere and a convenient location on Chevy Chase DC's main street. I highly recommend stopping by and checking it out!

Great service. They know their bikes. We go every year for a bike tuneup and to get new bikes as…read moreneeded.

Went in to get my bike serviced. They said, it would be ready by the following week Tuesday, and…read morewould call me if there were any unusual repairs needed. Called the following week Wednesday (since no one called me back to say the bike was ready on Tuesday), in the morning. They said it would be ready later in the week. 2 hours later they say the bike is ready. When I picked up the bike, they said they could not fix the bike's brakes, because they don't work with DOT brake fluid; but that they had replaced the bike chain at least. Yay (sarcasm) ! So I had to pay $180, for a half-fixed bike. They should've called me to quote how much to replace the brakes or said they cannot fix the brakes before proceeding to do any "work'' on the bike. When I asked, they quoted me $220 to replace the brakes. I was planning on bringing both my wife and son's bikes to be serviced, but needless to say, they are rip-off artists and I will not be using their services ever again.

Received great service from these guys! They helped me repair a tire on my jogging strollerread more

Popping in on a Sunday afternoon, this small, but mighty bicycle store is great. The moment I…read morewalked inside, staff greeted me and asked if they can help me. The one-room store is filled with bikes, gear, and more. They also help fix bikes too!

My wife and I had been intrigued by the idea of getting ourselves e-bikes. We had done some…read more'research', for many months, but quite frankly we had become overwhelmed by the number of manufacturers, features, specifications, etc. etc., and as a result, were unable to make a decision. Long story short my wife ran into Good Vibes Bikes in Rockville (https://www.goodvibesbikes.com/) so we decided to take a look. What a difference! We had the good fortune to be greeted by the manager JAIME MUNOZ whose knowledge of the business was truly impressive! We aren't young and described our needs and use cases, and even though the shop had a bewildering array (100+) different bikes, he immediately directed us to 3 different options which he believed suited our needs. He helped us 'test drive' all three, in their safe parking lot, and we were able to make a quick decision. It was a breath of fresh air! He helped us understand the features and operation of the bike, and patiently answered ALL our questions quickly and direcly... Our bikes will arrive in a few days and we have complete confidence in our decision. If you do take the time to visit their website there is a page (https://www.goodvibesbikes.com/why-buy-from-us) that describes the reasons why buying from them is a sound decision. At first, it seemed like a bit of self-promotion, but after visiting and making the purchase, it all makes sense. These bikes are complex beasts. The idea of two 100lb flat-packed cardboard boxes showing up at our house from some gigantic on-line seller, and spending, likely many hours, assembling them, was more than a little daunting. We consider ourselves reasonably technically and mechanically competent, but having them assembled and tested by professionals before taking them on the road definitely provides a lot of peace of mind... Just the safety considerations alone are worth the price of admission... The additional benefit is they also provide a lot of other services for maintaining and servicing the bikes, which is also a BIG DEAL. I cannot imagine the stress, endless frustrating telephone conversations, and the hassle of trying to fix, or worst case, disassemble and return one of these things to some faceless organization! Bottom line is our bikes will arrive in a few days, and we are very relaxed about our decision. They will assemble and test our bikes and JAIME will give us a call when they are ready for pickup. They will load them onto our bike rack, ready for the nearest trail!! Very impressed with JAIME MUNOZ, and the business model in general. I highly recommend them. If you are in the market for an e-bike, walk in and ask for JAIME, it will make your life a lot easier.

They did a seasonal tune up for an older bike. They exceeded expectations in terms of how soon our…read morebike would be ready. Great job and would highly recommend!

I took a Winnie Walker (3 wheeled walker rollator) to Bethesda Bike and Ski as one brake was not…read moreworking. I could not be more pleased with the service and consideration. They were more than happy to take a look at it and then repair the brake. It was clear they enjoy their work and helping folks out, even if it is for something they don't usually service. Many thanks for great service for an unusual request.

Go somewhere else. Anywhere else…read more They sold me a defenctive inner tube. Not their fault. When I brought it back, they just looked at the box and said over and over that it was the right size. I agreed that it was the right size, but pointed out, repeatedly, that the actual tube in the box was defective. They didn't even look at it. Finally, they told me that they would prove it to me by watching me install the defective tube myself, with a single tire lever they handed to me, while they stood around and watched. After I started to install the tube, which would not fit -- because it was defective -- they told me I was doing it wrong (but did not tell me what they thought I was doing wrong). I left the store. I went to Tarrapin -- a competitor nearby. They sold me an inner tube for $2 less. I installed it myself (at home -- I don't really need an audience for that) in about 2 minutes. I just went on a wonderful ride. No problems. There's more. Instead of writing a negative review, I emailed the owner in hopes of an apology and maybe an explanation. That did not happen. A co-owner emailed back and said that he had been one of the people at the shop and they were "only trying to help." The kicker from him: "to be very clear: neither my staff nor I called you names, insulted you, or attacked you in any way." Nobody accused this guy of committing any crimes, but apparently his view is that customer service is successful so long neither he nor his staff attacks a customer. These guys are just obnoxious jerks. There's no need to give them your money.

A great bike store with knowledgeable, friendly staff. I went in looking for a specific bike and…read moreleft after a test ride with a better choice. I bought the Urtopia Carbon Pro and couldn't be happier with the choice.

We rented two bikes, a kids seat, and a trailer for a casual ride down the Capital Crescent Trail…read more David was super helpful and the whole experience was made very seamless and fun! Would absolutely recommend and do it again

Had a chain break and they fixed it for free. Even adjusted the handlebars. Super friendly and…read morehelpful. Will definitely be back.

I highly recommend this place, I needed to repair my electric scooters tire as my brother…read moreaccidentally ran over something and popped the tire, after going to many different places I found this one and asked them if they could repair it,. They ended up repairing it for a very unexpected low price they have bikes, pumps, tires, and more in their shop! I would highly recommend coming here if you need a bike or have bike issues.

Amazing selection of ebikes, helpful & knowledgeable staff…read more I wanted to buy a family cargo bike and test rode an Urban Arrow, a Riese & Müller Load 75, and Tern GSD. They set my wife up with a Gazelle to tag along on the test ride and we took a loop around the nearby hills to get a feel for the motors when climbing. I settled on a UA and they had it ready in about a week. The lock I ordered hadn't come in yet, so they gave me a loaner Abus U lock.

I was greeted By knowledgeable staff who provided…read moreinformation about e-bike options. I walked away with the perfect bike!!