Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

The owner is awesome. I took my old beat up mountain bike that I had given to my nephew years ago…read morehere. My nephew was just a kid and like me, loved having the freedom of a bicycle so I decided to give him my old classic Stumpjumper. Well, my nephew grew up and got a car and one day asked me if I wanted my bike back which I very happily took back. But it had been sitting in the garage for years. I originally took it to two shops in SoCal and they both said around $400. Didn't have time to fix it before moving to Arlington so took my bike with me and took it to another shop in the area and they said $800! I wasn't crazy about that so came here to Big Wheel. The owner looked at my bike and was like, $150-200. I was like, naw my bike needs a lot of work. Why don't you hold on to it and let me know? Well, he fixed it up and charged me $200! All those other shops were going to buy me new wheels. He was like, I took a good look at your wheels and they're old, but you don't need new ones. You can ride those out until they blow. Agreed. He also said he could restore it (my bike was filthy) but what was the point? It's a mountain bike. Agreed. So replaced some cables, a spoke, tightened up all the loose joints, oiled and ready to ride. I rode it to my car from the shop and it rides great! Yep, this is the place.

Went to Big Wheel today to have them take a look at my back tire and figure out what was wrong…read more They took the time to explain exactly what caused the issue and even showed me how to avoid it in the future. I really appreciated that they didn't just fix it--they made sure I understood what happened. And the little details made such a difference: they even asked me what kind of music I wanted them to play in the store while they were working on my bike. Such friendly, knowledgeable, and thoughtful customer service. I felt really taken care of and will definitely be coming back! Highly recommend Big Wheel!

My shifting was a little janky so I took it in for a tuneup. The tech told me I just needed my…read morechain lubed and everything else looked great. He put air in my tires and sent me on my way, no charge.

Appreciate their pro service that is handled quickly. As a bike commuter, there is nothing worse…read morethan having a problem once you are downtown. These guys are cool with being my back up-repair shop & have salvaged my day on several occasions so i can get home safe & sound.

Gearin' Up provided a deluxe tune-up that got my old mountain bike into good working condition, and…read morestaff were down to earth instead of disparaging my wheels like another shop had subtly done. They installed some parts I provided, and supplied others. A helpful and constructive community resource.

They took care of my issue that another bike shop told me was impossible to do. Now my bike is…read moreriding like a dream. I would say how insane it is to get a tune-up in this city. If there is a 2 week wait at Gearing Up, I can't imagine what it is like at REI or other bike shops.

Canceled my appointment because I didn't press the buttons in the right sequence. Scheduled bike…read moreassembly instead of "basic repair minimum" and rather than clarify, they just canceled my appointment. By the way, bike assembly is more expensive . My appointment was canceled because I paid too much?

Best in the city! He's completely mobile which is really great, he comes to me. Very knowledgeable…read more& always patient when I have questions. Definitely recommend!

Conti's "Navy Yard"Bike Shop A huge thanks to Theo for the…read morerestoration of my e-bike! I couldn't be happier. I quickly noticed the improvements you made that you reviewed with me: * The shifting is crisp * The brakes are perfectly dialed * Everything feels tight, clean, and precisely indexed (rides like a dream) Knowledgeable & skilled service, great attention to detail, honest & transparent fair pricing is why this is definitely my new go-to shop!" Thank you Theo & the skilled Service team @ Conti's "Navy Yard"Bike Shop! Best regards, Ron W

Unfortunately, I've now visited this bike shop twice, and both experiences left me disappointed…read morewith the customer service. Each time I entered, I was not greeted or acknowledged. Employees were engaged in conversations with one another while I stood waiting for someone to assist me. There was no welcoming attitude, no smile, and very little effort to offer recommendations or make me feel like a valued customer. Instead, I felt like I was being passed from one employee to another, as though no one really wanted to assist me. I also found the service prices to be quite expensive compared with bike shops I've visited in Virginia, which makes the lack of customer service even more disappointing. As an African-American man, I can't say whether race played a role in how I was treated, and I don't want to make an accusation I cannot prove. However, after experiencing this treatment on two separate visits, I did leave wondering whether unfamiliar customers--or customers who don't fit their usual clientele--are treated differently. No customer should leave a business having to wonder that. Good customer service can be as simple as acknowledging someone when they walk in, saying hello, asking how you can help, and treating them like their business is appreciated. Unfortunately, that has not been my experience here on either visit. I enjoy cycling and supporting local bike shops, but based on these two experiences, I would have a difficult time recommending this establishment unless the customer service improves.

I used Mobile Bicycle shop today Tony was so professional and patient. If you ever need anything…read moredone to your bike he is extremely informative and got everything done we needed. I would definitely recommend and will be calling him again.

They were wonderful!! Highly recommend. They even assisted me when I fell down. They were…read morepersistent in fixing my e-trike.

I contacted them for help with obtaining a key for the removal of the battery for my Serfas e-bike…read more I had previously contacted the manufacturer and was told that the only way I could get it was through an authorized seller. Handy bikes were so helpful and helping me obtain a new set of keys, it took longer than they expected, but they kept in constant contact with me through email to let me know that they were still waiting for the representative to get in touch with them. I recommend them highly.

As noted by my fellow yelpers, the retail showroom has new & used bikes. It's located in a…read moredifferent location than the Service Center. Handy Bikes also carries a variety of bike brands such as Specialized, Giant, LIV, and Moots (titanium) Cycles. I haven't purchased a bike from them but I've used their Service Center multiple times. The mechanics are polite and competent. I also appreciate the text message updates. Each issue has been resolved to my satisfaction and I am grateful for the reasonable prices. Brick and mortar bike shops are going away. However, the community still needs safe spaces to gather. Support your local bike shops & enjoy the ride.

Omar is amazing and this is an amazing service. He was prompt and on time, set up his stuff right…read moreoutside my home and got to work. He was able to fix my brakes, my chain, oil and lubed the bike and even cleaned it up a bit. The value is unmatched and I didn't have to leave my bike at some expensive bike shop for days on end waiting for them to do some quick simple fixes. Omar is now my bike guy for sure.

Omar is who you want and need to fix your e-bike. So knowledgeable, dedicated and most importantly…read moresafety-conscious. He agreed to take on a repair for a used bike of mine knowing it could be difficult and time consuming. He didn't give up and took the extra time needed to ensure the bike functioned safe. Highly recommended

Daily Rider kept my ebike for over four days to repair a rear flat for that cost over $90.00. I…read moregot it home and the tire was flat, still. I had another bike shop repair the flat for $30.00 and it took less than hour. It was noted the debris was inconspicuously in the rubber part of the tire that most people miss. Daily Rider may have replaced the inner tube but missed the debris in the tire. I say may have replaced the inner tube because there wasn't a cap on the tire when I took it to Daily Rider. I'm told caps come with new inner tubes. Why didn't Daily Rider put the cap that came with the new inner tube after reassembling, I paid $90.00 for tire repair that included a new inner tube with the cap. When I took the inner tube back to get a refund because another shop fixed the flat that Daily Rider couldn't. The person who took four days to work on my bike to no avail said that I had bad luck and got another flat on the way home from the Daily Rider shop.

I came in looking for a new bike for my daughter. The staff member who helped me was amazing…read more Although the store didn't have the right size bike, the whole experence was great. He even recommended other bike stores that might have the right bike.