If you want your bike broken - take your bike here! After improperly repairing my bike causing the…read morepulleys to grind on the casette, the reps argued for 20 mins that it was normal. Came up with all types of other reasons. Instead of repairing a $50 part they chose to be argumentative and lost my business and the dozens of others DC riders that in my realm. Anyone with eyes can see the issue they caused (see below). The best part-- when you leave them reviews about their terrible work they run like little runts to clean it up with lies. Do yourself a favor and SKIP this headache and place. Plenty of other good bike shops in the city. Give those your business instead.

I paid the money and then ... nothing. No texts no emails no calls. Then I check the website to see…read moreif the bike has been delivered to the shop - it was more than two weeks since I bought the bike - and they sent me home because I didn't have my passport on me - and they need an id for a pickup. They don't tell you that either. Now I have to go home get my passport and make the trek again.

My shifting was a little janky so I took it in for a tuneup. The tech told me I just needed my…read morechain lubed and everything else looked great. He put air in my tires and sent me on my way, no charge.

Appreciate their pro service that is handled quickly. As a bike commuter, there is nothing worse…read morethan having a problem once you are downtown. These guys are cool with being my back up-repair shop & have salvaged my day on several occasions so i can get home safe & sound.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

dude knows everything there is to know about bikes, high-end service experience. Also was…read moredefinitely not closed, but appt. only via website.

I brought my bike into District Cycle Works to address an issue with my chain skipping on uphill…read moreclimbs. While the "comprehensive estimate" was more than I generally pay for an entire basic tune-up, I was willing to eat the extra cost as the Google reviews were stellar and the comprehensive estimate seemed like a good investment. I called, set up an appointment, and showed up at the time agreed on by phone. So far everything was going well... staff reiterated that I'd have an estimate "early the next day" and I'd have my bike back that afternoon, so I hopped off home to look forward to a bike with a chain that no longer skipped. Fast forward to the afternoon of the next day. Having received no call on way or the other, I called the shopm Surely the shop with stellar reviews just forgot to ca. Alas I was told that scheduling issues meant that my bike wouldn't even be looked at until the next week (promise one broken.) As I'd already committed, I begrudgingly agreed and pushed back my plans to begin commuting by bike. Three days after my initial promised date, but consistent with the revised date offered, I received an estimate. The estimate was high, but included a number of things I felt competent to fix myself. I instructed District Cycle to fix the skipping issue (the original issue, remember) as that was my primary concern anyway. Their response? They refused. For them to do ANY work, they insisted on replacing the brake pads... for $70+. So to get the maintenance I wanted done, I had to pay for unrelated maintenance I'd neither asked for nor wanted. Had they disclosed this policy of "we reserve the right to force you into unrelated services you don't want" up front, that would be one thing, getting hit with an undisclosed policy that prevents the work requested from being done feels a little bit like blackmail. We're the issue with the brakes inextricably intertwined with the chain issue, I'd have sucked it up and authorized it. To refuse to perform the repair because of an unrelated issue, though? Ridiculous. Timeliness 3/10 Technical skill 10/10 Customer Service 1/10 Repairs 0/10 (refused to address.)

The best selection of e-bikes in the area hands down. Staff is professional, knowledgeable and…read morefriendly. Currently hosting monthly group rides on the bike trails in The DMV area. Get out and RIDE! ‍

I had a Great time exploring all of the varieties of bike that Strictly E bikes has to offer, I was…read moreable to narrow it down to the Velotric Cruiser about a month ago and today I have 247miles on it. The Bike is solid and Fast! The customer service was very nice and helpful to me being this is my first E-bike...I am very Happy with the Experience that I received from everyone @Strictly e-bike.

My wife and I had been intrigued by the idea of getting ourselves e-bikes. We had done some…read more'research', for many months, but quite frankly we had become overwhelmed by the number of manufacturers, features, specifications, etc. etc., and as a result, were unable to make a decision. Long story short my wife ran into Good Vibes Bikes in Rockville (https://www.goodvibesbikes.com/) so we decided to take a look. What a difference! We had the good fortune to be greeted by the manager JAIME MUNOZ whose knowledge of the business was truly impressive! We aren't young and described our needs and use cases, and even though the shop had a bewildering array (100+) different bikes, he immediately directed us to 3 different options which he believed suited our needs. He helped us 'test drive' all three, in their safe parking lot, and we were able to make a quick decision. It was a breath of fresh air! He helped us understand the features and operation of the bike, and patiently answered ALL our questions quickly and direcly... Our bikes will arrive in a few days and we have complete confidence in our decision. If you do take the time to visit their website there is a page (https://www.goodvibesbikes.com/why-buy-from-us) that describes the reasons why buying from them is a sound decision. At first, it seemed like a bit of self-promotion, but after visiting and making the purchase, it all makes sense. These bikes are complex beasts. The idea of two 100lb flat-packed cardboard boxes showing up at our house from some gigantic on-line seller, and spending, likely many hours, assembling them, was more than a little daunting. We consider ourselves reasonably technically and mechanically competent, but having them assembled and tested by professionals before taking them on the road definitely provides a lot of peace of mind... Just the safety considerations alone are worth the price of admission... The additional benefit is they also provide a lot of other services for maintaining and servicing the bikes, which is also a BIG DEAL. I cannot imagine the stress, endless frustrating telephone conversations, and the hassle of trying to fix, or worst case, disassemble and return one of these things to some faceless organization! Bottom line is our bikes will arrive in a few days, and we are very relaxed about our decision. They will assemble and test our bikes and JAIME will give us a call when they are ready for pickup. They will load them onto our bike rack, ready for the nearest trail!! Very impressed with JAIME MUNOZ, and the business model in general. I highly recommend them. If you are in the market for an e-bike, walk in and ask for JAIME, it will make your life a lot easier.

They did a seasonal tune up for an older bike. They exceeded expectations in terms of how soon our…read morebike would be ready. Great job and would highly recommend!

I was very disappointed when I arrived at my DC "Fat Tire" bike tour. I have been on Fat Tire…read moretours before and all of their bikes are street cruisers that are super comfortable and easy to ride. When we pulled up it was clear that this was not an actual fat tire tour. Fat Tire as partnered with a local existing bike company called "Bikes Unlimited". To make sure that I got a tag-a-long for my youngest, as I know those go faster, I reached out to to fat tire customer support for instructions since I didn't see the option at check out. They advised that I put that in the notes section of the reservation. Bikes Unlimited informed me when we got there that they don't even see these notes. The only bike they had that would fit me and pull a tag-a-long was a men's mountain bike. The bar on the bike was so high that it was up my butt when I had my feet on the ground but the bike was overall too small for me when riding because the seat had to be low so I could touch the ground with the high bar. The seat was rock hard and I tweaked my back from being bent in half. I had been expecting a road cruiser they advertise on the fat tire website so riding around on a mountain bike that was both too big and too small was a bit of a disappointment. They did have cruiser style bikes that my other family members were able to use but they did not have a way to connect those to a tag-a-long. All of the other people in our tour were on standard type mountain bikes and not fat tire cruiser type bikes. Also when I reached out to the customer service line there was not option for US tours. This is because this is not a US Fat Tire Tour. This is some sort of agreement where the Bike's Unlimited Company is paying Fat Tire to be listed on their website as a Fat Tire tour. So I could not even reach the company to let them know we had gotten lost and would be there shortly when we were running behind. All that said, our tour guide was great and aside from being uncomfortable the bike tour was a great way to see all the monuments. It looks like it was also a little cheaper to book with kids via fat tire. I recommend you check out the bikes unlimited website to understand what types of bikes they have and then call them directly if you have issues or want to make sure to reserve a specific type of bike in advance. If you need a tag-a-long make sure to bring a tall person with a good back who can ride a mountain bike and you should be fine. Had I known ahead of time what to expect might not have been so disappointed with my overall experience. Starting out stressed and frustrated sort of soured the whole experience.

Bait and Switch / Misrepresentation of Tours vs. what is received / affiliate company is…read morenon-accountable Fat Tire Tours DOES NOT OPERATE the DC bike tours. Their affiliate "Unlimited Biking" does and as a result, the Integrity, Professionalism, and Experience you are used to from a Fat Tire- run tour is absent from the unaccountable, dishonest, and unfriendly staff that Unlimited Biking provides. After showing up to check in ahead of our 10:30 AM tour time today, we were told what we booked is not what we would be receiving. When asked if we could receive what was represented on the websites, we were told no. No refund was offered - a classic bait-and-switch. On July 11, we booked the "Best of DC Electric Bike Tour" on the FatTireTours website for $79 each X 4. What was supposed to be a 3.5 hour tour, ended up being 2.5 hours. For this tour, the description says " Our electric bike tours operate in groups of a maximum of 8 people", however there were 14 people on our tour. The description indicates that we would be seeing the Library of Congress, Supreme Court, Union Station, The Jefferson Memorial, and the Tidal Basin. None of attractions were on our tour. The description also represents that we will be making a "Brief stop for lunch", however this did not happen either. Most importantly, the representation of this particular tour was that it would be an "Electric Bike Tour". In fact, the description of the tour boasts " No other tour on our menu covers as many sites as this one!". But instead, we were on a regular tour, with regular bike riders. We were given Electric Bikes, but since all the other riders on the tour had regular bikes, we could not take advantage of the benefits of the electric bikes. We spent the majority of the time, coasting, or braking while we waited for children on the rest of the tour on their non-electric bikes to keep up the pace. The tour was slow and we saw less. When I asked for the tour that we paid for, Emily M said "you are getting an "Electric Bike Tour....you are on a bike Tour and you have Electric Bikes", ignoring the fact that all other representations on both Fat Tire and Unlimited Biking websites clearly differentiate the Electric Bike Tours from all other tours. Subjectively adjusting the English language to defensively tell me, the customer, that I was incorrect, is a disgrace to customer service. At the end of the tour, Emily said "I understand there was a miscommunication on the Fat Tire Website that hasn't been updated" and offered us TO PAY MORE to take the 6:30 PM tour for half-price. When I asked for a refund, she refused, saying that it's a third-party mistake. When I told her the description on the Unlimited Biking website says all the same things in the description of the Electric Bike Tour, she said "oh, we'll have to look into that" and ended the conversation. For your reference, here are the representations of each tour made on your respective websites; neither of which is what we received today. https://www.unlimitedbiking.com/tours/monumental-electric-bike-tour/ https://www.fattiretours.com/washington-dc/tours/best-of-dc-electric-bike-tour

Not a trustworthy no good communication It can miss up your…read morebike scooter or whatever you give him to repair

Good customer service. However I feel like their work quality has dwindled over the last few years.read more

When I broke my Gates Carbon Belt Drive on my Priority Current, I couldn't find someone to help me…read moreinstall a new one on my ebike. I ended up learning how to remove my rear wheel and install a new belt. However I had trouble reattaching the cable onto the internal gear. When Kevin started Terrapin Bicycles, he helped me a great deal with my Priority Current and getting a new motor for it. Years later, I remember his generosity. I called up the shop and nearing closing time, Brie, the bike mechanic said to come in and he'll help out. In 15 minutes, he'll got my bike in top shape. It's so important to find "your guy". Terrapin Bicycles is incredible in their service, knowledge, and relationship with the community. Thank the bike gods for them.

Super friendly & knowledgeable -- took the time to count out & sell 40 brass spoke nipples to help…read moreme on my way to rebuilding our tandem wheel. Great store and got a great feel for their repair shop. Convenient location across from Imagination Stage...easy to get to by bike.