I used Mobile Bicycle shop today Tony was so professional and patient. If you ever need anything…read moredone to your bike he is extremely informative and got everything done we needed. I would definitely recommend and will be calling him again.

They were wonderful!! Highly recommend. They even assisted me when I fell down. They were…read morepersistent in fixing my e-trike.

This shop has a great staff and provides excellent service. The location is very convenient, with…read moreplenty of parking and several good restaurants nearby. They repaired my bike on schedule, and the repair cost was very reasonable. I'm very satisfied with the service and would definitely come back again.

I contacted them for help with obtaining a key for the removal of the battery for my Serfas e-bike…read more I had previously contacted the manufacturer and was told that the only way I could get it was through an authorized seller. Handy bikes were so helpful and helping me obtain a new set of keys, it took longer than they expected, but they kept in constant contact with me through email to let me know that they were still waiting for the representative to get in touch with them. I recommend them highly.

NEVER COMING BACK HERE AGAIN!! Was quoted one price, They kepts my bike for two weeks after telling…read moreme it would be worked on four days after I dropped it off. Then after I called a week later was told it hadn't even been touched, I told them I would come get my bike and go somewhere else, The sales rep said he would knock off 50% of the labor, and then Added a bunch of parts that I DID NOT OKAY and still charged me $168 when my original quote was $189. Not sure if they switched management or what but that was the LAST dollar I EVER spend in there! I HATE business who operate like Lying Slimeballs!!

Bought a used bike here and I have been loving it so far. They even let me test ride all the bikes…read morearound the block before choosing. Really friendly employees who know what they're doing! Highly recommend. The only thing is i didn't know where to park (so i used the commercial lot across the street and hoped not to get towed).

Went to Big Wheel today to have them take a look at my back tire and figure out what was wrong…read more They took the time to explain exactly what caused the issue and even showed me how to avoid it in the future. I really appreciated that they didn't just fix it--they made sure I understood what happened. And the little details made such a difference: they even asked me what kind of music I wanted them to play in the store while they were working on my bike. Such friendly, knowledgeable, and thoughtful customer service. I felt really taken care of and will definitely be coming back! Highly recommend Big Wheel!

I bought a Bianchi cruiser bike from here last year. Nice Nice Bike…read more The two gentlemen that work there are fantastic Professionals. Knowledgeable, courteous, kind, helpful. We go back just to chat with them, because they are so helpful.

Really great community bike co-op staffed by people who know and love bikes and genuinely seem to…read morewant to help people. They take donations and have boxes of parts. They also have sort of clinics where they help people work on their own bikes.

Super helpful and friendly, and also A LOT cheaper than going to to the TREK store, or any other…read morefranchise store. I walked in with a repair needed for my sons bike, within a minute it was up and being worked on and 15 minutes later I was out the door, for $40. Guessing this would have been $100+ at a name brand store and probably a few days wait. Highly recommend.

Many thanks to Alan and Richard at Hybrid Pedals. I purchased an amazing E-motion NeoJumper…read moreelectric mountain bike from them 4 years ago and have nothing but joyful experiences with this beautiful bike. I recently returned for a week's visit in DC and left my ebike there for a tune-up. Richard gave it a complete overhaul, replaced brake pads, tires and updated the monitor screen. I was on a specific travel schedule so they made my repairs a priority and gave excellent service. I'm also impressed by the personable connection both over the phone and in person, making me feel welcome and listening to my questions. I'm assured to get many more years of pleasure out of this gorgeous bike and it's been one of the best investments I've made. Living in the mountains, I am able to go to up another 2000' elevation with electric assist, and at my age that would be amazingly challenging without the electric bike. Alan had a huge selection of quality bikes in different price ranges (including rentals) and I'm sure will be able to find you a commute or road bike that will suit your needs. Join the wave of the future! I have a few friends in DC who have given up their cars!

Its not easy to see from st and no real entrance dont come here waste of time. Needed to just get a…read moresimple tire replacement

If you want actual customer service, go to Trek Vienna (my #1) or Trek Georgetown (my…read more#2)--Clarendon doesn't even make the podium. I walked in expecting a welcoming environment based on other Trek stores. Instead, not a single person greeted me - not even eye contact. I brought my bike in for a quick, 5-minute post-purchase adjustment - gear lever was inexplicably sticking. The service tech's solution? An 18-day turnaround time - even though I clearly stated it was not a Level 1 tune-up. I'm still trying to figure out if they have massive backlogs or just massive incompetence. I went to Georgetown and they did it in 10 minutes AND had an 8 day turnaround time for a Level 1 tune up.

The trek store is my area had poor customer service and said they needed…read more1 week to assemble a bike. So i called around and Clarendon's Trek has the bike but also needed assembly. Since it was a birthday present the staff was so kind he obliged to have it ready in an hour!! An hour!! We were thrilled and drove all the way there. Also my son couldnt ride it yet but the staff was so kind to support him while testing it out unlike the other Trek that gave a dirty look and told us he couldnt test the bike in store. I highly recommend the store!! We also purchased a helmet and bike bell, where they had a nice selection!!

Traveling from out of town and needed a tubless tire fix. They all welcomed us in and immediately…read moreput us at ease with assurances they could fix our issue right away. They took the time to educate us on how to fill the tire and what to do to avoid problems in the future. They checked the bike quickly and addressed a few issues. I can not say enough about how we were treated and the excellent service they provided.

Unhelpful, apathetic. Really seemed like they didn't want to help. If you paid the premium for a…read moreTREK bicycle and expect premium service at their branded service locations, just skip it and go to Contes.