A+ customer service. I've bought the occasional accessory here and had my bikes tuned up at…read moreConte's with great success. Today was on a whole other level... my frankenstein electric cargo bike lost a crank mid ride. The crew replaced the bolt and tightened everything up at no charge as they were nearing closing time, with a huge smile on. More stores need to keep it simple, do a good job, and be nice like the folks at Conte's.

Let me start off this review by saying that I don't know much about bikes but I have a very…read moreadorable little bike that got damaged when moving to Virginia. I first went to another bike shop in falls church and the guy looked at my bike and my hubbies bike and quoted us quite a lot of $$$ to get the bike fixed and there would be quite a long wait. After waiting weeks for the bikes - my hubby called the other bike shop and asked for our bikes back. ( they didn't even get to our bikes yet!) . He then called conte's bike shop and they said to bring the bikes in for an assessment. So we did that and the guy at Contes ( I think his name is Jeff) said that our bikes are single speeds and he could fix it right there and then. He pumped the tires, aligned the wheels and did some other things and the bike was ready to go in like 10 minutes. ( both bikes). He didn't even charge us because the fix was so straightforward. He was honest about everything and very knowledgeable. I appreciated that he didn't take advantage of us novice bike owners. If you want an honest assessment of your bike - go here. Don't even bother with anywhere else.

I used Mobile Bicycle shop today Tony was so professional and patient. If you ever need anything…read moredone to your bike he is extremely informative and got everything done we needed. I would definitely recommend and will be calling him again.

They were wonderful!! Highly recommend. They even assisted me when I fell down. They were…read morepersistent in fixing my e-trike.

As noted by my fellow yelpers, the retail showroom has new & used bikes. It's located in a…read moredifferent location than the Service Center. Handy Bikes also carries a variety of bike brands such as Specialized, Giant, LIV, and Moots (titanium) Cycles. I haven't purchased a bike from them but I've used their Service Center multiple times. The mechanics are polite and competent. I also appreciate the text message updates. Each issue has been resolved to my satisfaction and I am grateful for the reasonable prices. Brick and mortar bike shops are going away. However, the community still needs safe spaces to gather. Support your local bike shops & enjoy the ride.

An absolutely amazing bike shop. The staff is incredibly knowledgeable, friendly, and efficient…read more I had been having a bunch of trouble with my Globe Haul ST that 2 different shops couldn't resolve--they would keep it for weeks at a time and temporarily fix my issues and sure enough they'd come right back. Handy Bikes took it and fixed it right away over a year ago and I haven't had a problem since. Since then, they've been my go to for all service issues and have been stellar. They're truly the best, so glad I found this shop and I won't go anywhere else!

Bought a used bike here and I have been loving it so far. They even let me test ride all the bikes…read morearound the block before choosing. Really friendly employees who know what they're doing! Highly recommend. The only thing is i didn't know where to park (so i used the commercial lot across the street and hoped not to get towed).

NEVER COMING BACK HERE AGAIN!! Was quoted one price, They kepts my bike for two weeks after telling…read moreme it would be worked on four days after I dropped it off. Then after I called a week later was told it hadn't even been touched, I told them I would come get my bike and go somewhere else, The sales rep said he would knock off 50% of the labor, and then Added a bunch of parts that I DID NOT OKAY and still charged me $168 when my original quote was $189. Not sure if they switched management or what but that was the LAST dollar I EVER spend in there! I HATE business who operate like Lying Slimeballs!!

The customer service at this location was absolutely unmatched. The guys at the shop took the…read moremangled mess of bikes I had in my trunk and gave them back in working condition, within record time! Even was nice enough to help with my less than ideal traffic choices! lol! Thanks again!

Rented bikes for 2 days. Everything was perfect. Loved having the flexibility of riding all day and…read morenot worrying about returning a city bike rental was awesome. We had 2 locks and were able to lock the bikes at the various places we visited. Loved having the shop close at 7, so we had a full day of riding. We rode 25+ miles each day. I would highly recommend big wheel bikes.

I was so impressed with the professionalism, knowledge, honesty and kindness of Christian and…read moreRussell. I found the perfect TREK bike which had been beautifully restored. Christian has a wealth of expertise in bikes and biking. It was truly a pleasure to be a customer there today!

Super helpful and friendly, and also A LOT cheaper than going to to the TREK store, or any other…read morefranchise store. I walked in with a repair needed for my sons bike, within a minute it was up and being worked on and 15 minutes later I was out the door, for $40. Guessing this would have been $100+ at a name brand store and probably a few days wait. Highly recommend.

Its not easy to see from st and no real entrance dont come here waste of time. Needed to just get a…read moresimple tire replacement

Many thanks to Alan and Richard at Hybrid Pedals. I purchased an amazing E-motion NeoJumper…read moreelectric mountain bike from them 4 years ago and have nothing but joyful experiences with this beautiful bike. I recently returned for a week's visit in DC and left my ebike there for a tune-up. Richard gave it a complete overhaul, replaced brake pads, tires and updated the monitor screen. I was on a specific travel schedule so they made my repairs a priority and gave excellent service. I'm also impressed by the personable connection both over the phone and in person, making me feel welcome and listening to my questions. I'm assured to get many more years of pleasure out of this gorgeous bike and it's been one of the best investments I've made. Living in the mountains, I am able to go to up another 2000' elevation with electric assist, and at my age that would be amazingly challenging without the electric bike. Alan had a huge selection of quality bikes in different price ranges (including rentals) and I'm sure will be able to find you a commute or road bike that will suit your needs. Join the wave of the future! I have a few friends in DC who have given up their cars!

Honestly, best bike store in the region. Really honest and nice folks. Huge supply of both entry,…read moremid-tier and high-end bikes. Really great mechanics, and quite a sizable retail operation (Bontrager and Rapha clothing, lots of brands for shoes, pedals, and accessories).

Unfortunately the front desk guy wasn't at all able to give any sort of information about my bike…read moreseemed annoyed I'd even ask anything? Really didn't feel they care at all about their customer experience. This has made me re-think Trek as a brand.

Traveling from out of town and needed a tubless tire fix. They all welcomed us in and immediately…read moreput us at ease with assurances they could fix our issue right away. They took the time to educate us on how to fill the tire and what to do to avoid problems in the future. They checked the bike quickly and addressed a few issues. I can not say enough about how we were treated and the excellent service they provided.

Unhelpful, apathetic. Really seemed like they didn't want to help. If you paid the premium for a…read moreTREK bicycle and expect premium service at their branded service locations, just skip it and go to Contes.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.