NEVER COMING BACK HERE AGAIN!! Was quoted one price, They kepts my bike for two weeks after telling me it would be worked on four days after I dropped it off. Then after I called a week later was told it hadn't even been touched, I told them I would come get my bike and go somewhere else, The sales rep said he would knock off 50% of the labor, and then Added a bunch of parts that I DID NOT OKAY and still charged me $168 when my original quote was $189. Not sure if they switched management or what but that was the LAST dollar I EVER spend in there! I HATE business who operate like Lying Slimeballs!! read more

Bought a used bike here and I have been loving it so far. They even let me test ride all the bikes around the block before choosing. Really friendly employees who know what they're doing! Highly recommend. The only thing is i didn't know where to park (so i used the commercial lot across the street and hoped not to get towed). read more

So disappointed, they told me my bike was going to be ready from 1 - 2 weeks. I left my bike Friday 18th and they just placed part orders yesterday, after two weeks of having the bike. Now I have to wait another week. So, potentially I'll be getting my bike back after a month. It's a simple repair that I could it have done anywhere else faster, but I trust them to support local shop but I see I made a wrong choice. read more

I had Phoenix Bikes do some upgrades to my 20 year old Litespeed mountain bike... they did a great 1X10 conversion and rebuilt the front shock. I am extremely pleased with their service and communication! Thanks Again!!! read more

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I was in search of a good bike repair shop after my favorite, Papillon Bicycle Shop closed last month. I stopped by with my bike and there were 3 people behind the counter, only one was working on a bike. The fellow who greeted me said, "Donation" immediately as soon as I walked in. I said, "No, I want to get the gear cable repaired." He said, you have to make an appt. I said, well, I'm here now, can you or someone evaluate it so I can leave it. They said no. The other technician came up and said he was busy--he was hanging some blinds. I left and went to REI, who were much more courteous even though they were also busy. read more

I love Phoenix's mission so I'm sad to have to write such a bad review. I bought a used Trek there after my beloved bike got stolen, and was excited to have found exactly what I was looking for. BUT pretty soon, a bunch of glitches became apparent, but I was outside the one-month warranty window. They did not even have a paid appointment available for several weeks, so I took it to Conte's. I'm glad I did because the bike actually needs *a lot* of work done -- the mechanic showed me how a derailleur gear had been INSTALLED BACKWARDS, as just one example. This is not at all what I expect when buying a refurbished bike from a reputable shop. I would have been better off buying a new Trek than patronizing Phoenix, but I'm the sort of person who tries to buy used and, anyway, what's done is done. Profoundly disappointing -- I miss Papillon already! read more

DON'T PATRONIZE THIS PLACE UNLESS YOU WANT A QUIET, SMOOTH RIDE ON A RESPONSIVE BIKE :( It all started just before covid, when a friend asked me if wanted to roll a hunk of worn out rubber and metal to the trash for him. Being a good friend I was there to help, and as I was rolling this piece of scrap to the dumpster, I climbed on and took it for a quick spin around the block. This was the first bike ride I took in my adult life that wasn't on one of those 400lb behemoth bike share bikes. Now don't get me wrong, I love having those bikes to get me from A to B while pretending my 10 min commute to the bar was enough cardio for the week, but this felt different. For the first time in a long time, I took a ride that felt really good. Now this bike had all sorts of dope features including speed limitations, enforced by really shoddy brakes which instilled a fear of going so fast you couldn't stop if needed; a self-warning system when approaching pedestrians, implemented by incredibly loud chain noises (both when peddling or coasting); it even had a motivational system -- a loud grinding of lower gears -- which caused bystanders to stare at you as you chugged your way up steep hills. Can't stop now, you know those people are watching and your ego can't take that kinda hit. This bike also came with built-in mechanical training; the chain would pop off about every 3rd ride or so, giving you the opportunity to learn about how to fix a chain mid-ride in a heavily congested area! Despite all these features I made the mistake of taking my bike in for a tune-up at Phoenix. When I got my bike back, all of its famous features were stripped, and I was enraged. I nearly flew over the handlebars when I touched the brakes. When the bike started gliding over rough terrain I was hoping I just lost my sense of touch, but unfortunately that's the new way my bike rides. Goodbye free full body massage. The chain is so quiet now that I need to call out to pedestrians so they are aware of my presence. I yell so much that my voice coach says I'll never make it as a famous musician. She said that even before my bike was fixed, but still. I've put a good handful of rides in since they "fixed" my bike and not once has the chain popped off. Guys, it's so hot here that Satan won't even visit, I need my chain to fail just so I have a reason to get off my bike and cooldown and grab some water without looking like I'm too weak to make my trip without a break. The last thing I'll say about Phoenix is that I gave my money to a non-profit! Unfortunately, despite me giving my hard earned cash to an organization, it isn't going to a greedy company where it will line the pockets of already rich people. No, instead my money is being wasted on local youth programs that will improve the neighborhood. F---. Expect me back soon Phoenix, as I will demand you give my bike a tune-down, since this tune-up ruined all the best features this bike had to offer. read more

This is the perfect bike shop for people who love to bike but don't own spandex, fancy jerseys or thousand-dollar road bikes. The people who work here are extremely friendly, helpful and down to earth. They know about bikes but aren't snobs about it. True, they are only open twice per week, and yes, the selection of stuff can be limited, but it's a non-profit shop working for the greater good. I feel like the money I spend here is going to a good cause. read more

Phoenix Bikes - Bikes Near Me - Arlington, Virginia

So very glad to have found this place, but a little surprised that it's DC's only bike shop working for a greater cause. You see, in other parts of the country, nonprofit bike shops are almost the norm. They promote healthy transportation, while simultaneously investing in the capacity of the immediate community. Phoenix Bikes does this perfectly. They fix up old bikes (recycling!) and run a simultaneous youth program (investing in the future!). The kids have a place to go after school, and in the process, learn a useful trade. When I visited back in March they had a fine selection of used road and mountain bikes, but none for me. The guys running the place were still super friendly and helpful, even letting me take a few for a test ride around the park. And, look, City Paper got it right! http://www.washingtoncitypaper.com/bestof/2008/goodsandservices/show.php?id=35347 read more

Phoenix Bikes - Bikes Near Me - Arlington, Virginia

I don't understand why a business would not answer the phone for potentially new customers. I called to get my bike serviced and the voicemail gave me all of these extra instructions on how to do business with them. I had just one question. Now my question is "What other bike shop can I give my money to." read more

I went there twice for breaks and tube/tire repairs and the store is great. 1. Today I learned that they work with 12 non profits and help them with getting/fixing bikes! 2. The service is great and both times they stopped the work to assist me. (I mean they didn't ask me to leave the bike and come back etc.) they did the work imminently. 3. Very reasonable prices. 4. I asked them if they sell pumps. The guy told me they have extra one and he just gave it for free to me! read more

A well-stocked and well-educated staff provide something for everyone at Phoenix. This community bike shop has spare parts, bikes for sale on Saturdays, and a staff that can do anything from pumping up a complete bike overhaul. If you're a biking enthusiast, this is a bike shop for you. ATMOSPHERE: Friendly if sometimes a bit cramped. Feels like your good buddies garage. PRICES: Extremely good. You won't find better used bikes in the DC area for less. They are well built, and for sale every weekend. SUMMARY: Come by for repairs, sales, or to shoot some shit on bike culture. The folks at Phoenix are always ready to lend a hand, bend an ear, or grease a ball bearing or two. read more

If there's ever a business model to copy or emulate, this is it. I have the utmost respect for Phoenix Bikes and their dedication to the community and love for bikes. The staff here is friendly and they teach local kids how to fix and refurbish old, donated bikes. In return for their volunteered services, kids can "earn" a bike for all their volunteer work. The shop also offers fixes and affordable tune-ups to the public, but there can be a backlog in the summers. Go off peak. I took a few free workshops from Phoenix (one was fix-a-flat), as they partner with WABA and the women & bicycles group in DC. They're very hands-on and seek to educate all who cross paths. read more

Great crew and great service. Got a great used bike for my boy, love recycling! The staff fixed a bike that I wanted on the spot and have the bike a mini tune up. Will be back for more! read more

Phoenix Bikes - What a great crew! I got a great bike for my boy for $20! Great service they go the extra mile! - Bikes Near Me - Arlington, Virginia

If you like to bike, welcome home. Full of shop nights, weekend bike sales, low cost repairs, extremely friendly workings, a great non profit, helpful bimonthly lessons, cheap bike parts, and an excellent atmosphere. Be forewarned that if you have never been, you may want to check out their website for specific directions because you may get lost. Other than that it is totally worth checking this place out because they can provide new and experienced bikers with bikes, parts, and teaching. Their main goal is to help local kids learn to build bikes and gain friendships and leaderships skills, but you can tell that their vision expands much beyond that and is in full support of the entire biking community. http://phoenixbikes.org/ http://phoenixbikes.org/ http://phoenixbikes.org/ http://phoenixbikes.org/ read more

Tell you what, these guys are the real deal. Cannot understate how awesome it is to have a place like this in my community. Totally hooked my young son up with a sweet ride for cheap. He couldn't be happier, and everyone you meet here is super friendly and helpful. A++ would give a sixth star. PHOENIX BIKES, MAKING DREAMS COME TRUE. read more

Awesome little shop - but they need more bikes! I visited Phoenix Bikes this weekend trying to find a good, used bike for my boyfriend and despite there being at least 50 used bikes scattered around, they said they only had 6 for sale? It's worth going to check it out, you can definitely get a deal... but don't expect too much! read more

What a great place! Amazing customer service! Dropped in to see if had replacement bolt - not only did they but didn't even charge me for it!! In the words of my kids "it is a really great bike shop"!! Thank you read more

It's bike to work day. Great to see all the riders in the rain! I normally work on my own bike, but didn't have a spanner to tighten a loose headset. At the Shirlington Pit Stop the great folks at Phoenix Bikes were there with a spanner to fit! Now that baby is tight. Thanks, Guys. Trust a donation is coming your way. Keep up the good work! read more

Recently bought our third bike from Phoenix after a car totaled my wife's original Phoenix purchase. They had a bike in her size (which is rare), gave her plenty of time to test ride it, helped install wheel locks, invited us to their monthly women's bike ride, and were just overall incredibly helpful and great. I would want to support this great org anyway, but it's a real bonus that it's a great shop full of helpful people, who aren't at all condescending or rude like the dudes who work in a lot of typical bike shops. Can't recommend highly enough. read more

Got a great hybrid bike at a great price, supporting a great cause. I've had the bike for a few years now with no problems. I tell my friends to donate all their old bikes to Phoenix to be renewed into a community transportation solution. read more

I feel bad writing this review since everyone else is so positive, but today was the last straw. I had a very nice experience at Phoenix Bikes. They didn't have a very big selection, but the kids were friendly and knowledgeable, and I felt good about putting my money toward a good cause. Unfortunately, after only riding it a few times in the few weeks since I got my bike from them, the front inner tube popped. Fine. Until today, maybe a week later, when the back tube broke. While at the shop, the person replacing my tube noticed a giant bulge on the tire as well, about to burst. He said that probably both tires should have been replaced years ago, and that it was pretty dangerous to be riding a bike in such condition. Finally, I started riding home when I noticed that the back brake had totally stopped working. I brought it back to the shop and he pointed out that the frame holding the break wire had totally snapped off and would have to be replaced. With just the tubes and the tire, I've already paid more for repairs in a few weeks than the price of the bike itself. So, while I love the concept of this place, I don't think I can recommend them. I don't know a lot about bikes, and maybe it was a fluke, but it's unfortunate. read more

We got bikes for my wife as well as my daughter here. I can't wait for my kids to be old enough to take part in the bike maintenance classes. I'm so glad that Arlington county has something like this. read more

Phoenix Bikes is an excellent little shop to which I'd send anyone who needed a quick repair or used bike. There will be no bike snobbery or "huh, that's too old" looks here. Their entire operational model is built on rehabilitating old bikes (usually donated to them) and selling them. The proceeds support operations (which include an after-school program for youth who wrench and earn their way to a bike). The selection, as you might imagine from the above, can be uneven. Lots of basic transport, sprinkled with a few gems. Looking for used/replacement parts? This is exactly the place to come. Finally, be aware of the odd hours - they're not a normal commercial shop, so can't afford to keep open like one. Check the website for current hours before you head out there. read more

Phoenix Bikes is a tiny pocket of altruism that happens to fix and sell bikes. I took my mountain bike in because both the front and rear brakes needed repair. A 30something volunteer took a look at my bike and immediately put his skillz to work, changing out a brake foot here, cutting new cable there, badaboom- my bike is fixed for a mere $15. read more

I brought my dismantled bike here to be assembled and converted from a single to a multi-speed bike. They did all of it and replaced my saddle for $140, which was way less than anyone else would have charged. They did a great job and were super helpful. I love what they're doing for the community and kids! I totally recommend this place for affordable, positive and thoughtful service. read more

Brought two bikes in for tune ups, one was my daily commuter road bike and the other is a mountain bike I pulled out of storage. Very friendly people and help knowledgeable. They did a great job on the tune up, very speedy. Faster than they quoted. Only charged me for what needed to be done. Great shop, Great cause. Will defiantly return. read more

Paid $10 for them to fix my brakes and my front flat- one week later and the flat is back and the brake still isn't 100%. I appreciate what they stand for but I'll probably just take my bike elsewhere next time. read more

Charity/bike co-op in Northern VA. If you're looking for a used bike, this is the best deal you'll find outside of something stolen on Craigslist. They sell bikes rebuilt and repaired by kids, supervised by adult mechanics. Typical bikes run from the $100-300 range. They're mostly open on weekends, and tend ot have a lot of turnover. When my bike was stolen, this is where I went to get completely reoutfitted at a reasonable price. They also sell new components (brakes, helmets, etc.) and used parts, if you're willing to dig through their bins. Always helpful, cheaper than buying from bike shops, and comparable to online. Plus it goes to a good cause. They also have repair classes and shop nights. read more

They did a pretty good job tuning up my bike. Very affordable, but not pros.

After having left our son's bike out in the elements over the winter, we had two flat tires, a rusty chain, and a seat that was falling apart. We assumed the seat, inner tubes and chain would have to be replaced when we brought it in. The young man that greeted me was friendly and efficient. He gave a very fair estimate in the 30 dollar range. A few hours later I got a call that the bike was ready. They were able to find a replacement saddle from inventory, inflate the tires (inner tubes held air), and the chain just need a clean and lube. All that was performed for only 15 dollars. Honesty and reasonable pricing is hard to find. Plus the shop mentors young kids in business, so you're doing the community and yourself a favor by patronizing this store. They also appear to have a great selection of used bikes for both kids and adults. read more

Great place! An amazing program for the community. Very thankful with the open shop day, get everything set on our bikes for a very small price. Totally worth it. Congratulations! read more

By far the best bike shop I've found in the DC area! I tried a number of shops in DC and was consistently disappointed by the prices and long waits. Phoenix installed a new chain, front and rear derailleurs, and shifter cables on a used bike I'm fixing up in 2 hours, and it came out to about $30. Amazing. read more

Love this place! Took a bike here for a tune up and a pedal change. The guys were helpful, informative, and friendly. As opposed to other local shops, they seem to take more time and enjoy teaching you about your bike, which I guess is not a surprise considering they have the local community activism component to the business. Stopped in a 2nd time late on a Saturday afternoon when my handle bars felt loose. The shop was closed but the young riders group had just gotten back from a ride and we're hanging around outside. One of the group leaders (who works at the shop) was in the group and asked if I needed something, and then unlocked the shop and brought my bike in. Turns out I needed a part but he dug around to find it and then fixed it on the spot regardless of them being closed! Affordable, friendly, and great service - I can't say enough and will be back! read more

Great service! Helpful! Affordable! They help youth learn about bike maintenance and they can earn a free bike. There is good energy in the shop. This small non-profit is a real gem. read more

Bought a 23 year-old Cannondale at their outdoor sale at Big Bear in early December 2011. The bike was in mint condition, mostly owing to the careful care and maintenance (and upgrades?) by Phoenix. Given the components and condition, the machine rides as well as many new bikes at 4x the price. Staff were endlessly patient and helpful in giving advice, getting it fitted, and allowing test rides. They definitely accept credit cards, though you'll have to ask for a real receipt. Haven't been to the store yet, but plan to in 2012. read more

Very good service at a very fair price. The staff were friendly and helpful. The mechanic Andrew was great, he helped fix my 5 year olds bike with a tuneup, as well as revitalize my 14 year old hybrid (new tires, handlebars, seat, adjusted brakes and gearing) all for a very affordable price - brought it back from the dead! As well, you can 'shop' their inventory of used/donated bikes for select parts you need - there are some good components on the lot for sure. They also revitalize bikes and makes them for sale. They had mountain bikes, road bikes, beach cruisers. Attention shoppers: for those accustomed to a nice, indoor air conditioned shopping experience-this is a non-profit institution and their facility is modest (No AC, not well marked, wood shelves and milk crates holding part inventory). But if in need of cheap wheels - they are a good group of folks who want to help you with your bike needs and are giving back to the community at the same time. So it's worth coming here to first to give them a look! read more

This is the best bike shop with the best deals and the nicest staff. I got a nice used mountain bike for $200. They refurbish donated bikes and the quality is very good. read more

Picked up two bikes at Phoenix Bikes today. These guys are great - they showed us their inventory and made good recommendations on the different types of bikes that they had available. My wife got a practically new bike for a good price and my slightly more used bike rides like new because of all the components they replaced before putting on sale. Definitely the place to pick up a good bike at a good price while your money goes to a good cause. read more