The service was great, professional and friendly. Explained exactly what was wrong with my bike. read more

Just found out this bike shop is near me. Stopped by to buy parts and the service here was top notch. Happy to know the shop is in my area and definitely will stop by again in the future. read more

Rats Cycles - Shop - Bike Repair/Maintenance Near Me - Springfield, Virginia

Rats is a great business. My son is a mountain biker and he takes his bikes in frequently for service. The staff is extremely knowledgeable and always willing to take some extra time to educate and guide. read more

Stopped by after striking out at Dick's Sporting Goods. Corey and team helped select two pre-owned bikes for two special Christmas gifts. Great customer service, paired with a gracious love of neighbor. Very grateful for their help this Christmas season! Will definitely be back. read more

Had a great experience today! Brought my bike in because the front brake wasn't engaging. I didn't catch his name, but someone took a look at it, grabbed a tool, and fixed it in about 10 minutes and said there was no charge! read more

This is about the Rat Bike store at 7479 Huntsman Blvd, Springfield, VA. Dropped off my bike because of a squealing disc brake. Picked up two days later, paid $20, and found out when I got home that it was not fixed. Going to find another bike repair shop (not wasting my time going back there). Threw away $20... read more

Could not have been more pleased with my experience at Rat Cycles! After a 3 month wait for my e-bike to be delivered (purchased through a different business), it arrived with a punctured tire. I proceeded to call multiple businesses in the area for a repair, none of which were willing to work on my bike as it is a brand that most are unfamiliar with. Rat cycles is our neighborhood bike shop, so my boyfriend and I figured we would cross our fingers and bring it in with hopes that they could help us. Upon arrival, every employee in the store was so welcoming! Unlike the other shops we spoke with, they didn't turn us away! Instead, they agreed to try their best, and we were so grateful. Admittedly, my bike really does lean a bit heavy on the motorcycle spectrum in its design, so we understood this may not be an easy task for a bike shop. The guys got to work right away, and within half an hour my bike was ready for the road! The exceptional efficiency and customer service at Rat Cycles will keep us coming back for all our biking needs, as well as recommending them to all of our family and friends! read more

Overall a great independent and locally-owned bike shop. The shop is clean and carries a nice array of Salsa and Trek bikes. I believe they even had a selection of used bikes, which is always cool to see. I brought two bikes in for service and I'm happy with the result. read more

You can buy a bike anywhere in this area, I think there are at least four Trek stores within 15 miles of my house. What you can't get everywhere is fantastic customer service, which was what I received in spades when I showed up to purchase my first bike. The sales staff was well informed, helpful, and immediately helped temper all of my internet research with a healthy dose of good decision making based on years of experience. I will be shopping here for all my family's cycling needs for the foreseeable future. read more

The staff and ownership are very personable and willing to help.They recently did me a totally unexpected solid with some bike service, I was not expecting it at all.I always recommend their shop. read more

Rats Cycles was fantastic. Was able to walk in with no appointment and get it fixed right away. Everyone was really friendly.

They are really amazing. I have gone in numerous times for advise on different things and they are so helpful. I dropped my bike off a few days ago for a tune up and they are definetly very busy due to Covid but they got my bike back to me WAY sooner than I expected. They dont try to upsell or give you things you dont need. Just an honest shop who obviously are passionate about bikes and helping people. So thank you! read more

I wanted to support a local store owner. I'm saddened to see so many shops close nearby. But, I will not be returning. We are admittedly not bike enthusiasts. We have basic bikes from Target. One cruiser and one mountain bike. All told, they probably cost about $500. But, we had been stationed in Hawaii and the weather wasn't kind to them, sitting in the salty air without a garage to protect them. We just wanted a tuneup to get them rideable. I would advise you get an itemized price list of all the things he suggests for repair. All told our tuneup cost more than the bikes themselves. It exceeded $650 (!) to get them back up and running. Had we known that, we would have just bought new bikes for less elsewhere. Yes, I should have asked at the time, but would anybody really expect a tuneup would cost that much? Plus, the owner is condescending and arrogant. I'm sure he knows plenty about bikes, but he's also not particularly friendly. He (unprompted) not-so-subtly implied my husband needed to just "jog around the block a few times" to get faster on his bike instead of paying a lot to shave a few ounces off a faster high-tech bike. First of all, we never said we wanted bikes for speed, just to ride. The fact that they were basic Target bikes should have been an indication to him that we're not BMX racers. He'll talk your ear off about everything from his own weight to how idiotic it is for military service members to rent houses instead of buy (yet knowing my husband was a veteran), but isn't transparent on pricing. Once the work was done (which did seem quality, I'll give them tha), he had no problem hounding us to come pay, but once the credit card was swiped, he couldn't even be bothered to help me to the car with the two bikes, and not because there was a line out the door. I'm no damsel in distress, but I can't physically lift two bikes at once into a mini-van, so a little courtesy would have been nice, especially since I had just paid an arm and a leg to support his expensive hobby. read more

We went to a different bike shop first and it was a huge mistake. They took one look at us (we're a little out of shape) and decided we weren't serious about getting bicycles - or the alternative, they were just plain rude, or both maybe? I ended up buying a bike online for my partner and we needed to get it assembled - so we brought it here to Rat's. They were pretty helpful and got the bike done right away. We got it home only to realize the bike was too big for my partner - she's a little short and I had done a ton of research to find the right fit - only to find out that this is hard to do online. Rat's graciously offered to disassemble the bike for us and repackage it at a much cheaper rate than we would expect and also went about helping her find a bike size that would fit. They weren't pushy at all, and didn't seem to mind that we had hinted that we were just looking for the right size and probably wouldn't be buying our bike(s) here. Zander spent a LOT of time with us explaining the differences between bikes, offering up recommendations, and in general just providing great customer service. The team fitted both my partner and I for bikes, and then let us take them out to the parking lot and ride them around to make sure they had gotten it right. We were so happy with the fit and the bikes that we decided to get them. We really appreciated the no-pressure sale that had occurred. We were back in and out of the shop to pick up the bikes separately, as well as the disassembled one. Mike spent quite a bit of time with us showing us how to replace a flat tire, recommending additional bike accessories, and then helping me out when I came back with my bike because I didn't feel like we had gotten the fit quite right. He even grabbed a bike himself and went riding with me to figure out what the problem was (Spoiler: My seat wasn't high enough). Rowan at the front desk is also super helpful and knowledgeable - and offered us some great support throughout our back and forth bike adventures. She even helped me switch the purchase to a different card because I couldn't find my credit card when we bought the bikes. I really just can't recommend Rat's enough - our experience was just what you would hope for if you care at all about customer experience. Thanks so much you guys - I'm sure we will back soon for our tune-ups! read more

So far I bought two bikes from Rats Cycles for my kids, and each time the service cannot be beat (nor can the reaction my kids had to those bikes!). Christian and team are not only extremely knowledgeable about their products, but they are passionate about biking and the communities they work in. Whether you are a seasoned biker, a parent looking to buy your child a bike, or you need a tune-up you can't go wrong with this local bike shop. read more

Maybe you want to update your hours online. Not open at nine, at least it was a nice drive.

Lifesavers!!!! what a great bunch of guys (Matt, Mike, Levi-you guys rock!!). They quickly diagnosed a problem that was previously missed by another bike shop and fixed it on the spot. No nonsense; no BS, straight shooters! I live and Maryland and will likey be bringing my bike to these guys for service in VA from now on. Rock on! Ride on! read more

Brought my bike into Rat Cycles. It's an old Diamond Back Wild Grey. Probably almost 20 years old. Over all in great condition for sitting in my garage since middle school days. I'm 30 just for reference. Anyway, brought my bike in, the mechanics and the girl at the front desk are so friendly. Tried to cach all their names but the only one I remember is Mike's.. they all are fantastic, however!! Made me feel immediately at home. Wasn't sure if I could just do a walk in and they said absolutely and took me right away. My seat shock (I believe that's what it's called) was busted and shoved far down into the seat pole. They all worked on pulling that out and did it successfully. They recommended tune ups and replacing the cords and all that which I needed. Felt right at home and excited that I could get my old faithful bike back up to speed...heh. play on words intended.... The cost was under $200 which was actually better then I expected and less then buying a new bike. Going to pick it up in a week. Excited to see the purple and yellow colors they're going to put on to replace the old hardware. Can't wait to bike to work. Thanks y'all for your friendly and upbeat attitudes. Thank you for the break down of information and the down to earth vibe of the place. Definitely recommend this place for all your bike needs. read more

Amazing customer service. Went to sell my bike with them, and they couldn't have been more professional to work with. Matthew (the Owner) worked with me personally to ensure I would get the best deal I could, offer honest feedback and updates until it sold, and really personalized the whole experience where it went beyond just the transaction of a quick sale which was beyond my expectations. Cannot say enough good things about Rats Cycles and hope to buy a bike with them in the future once I have the space for it. Thank you for making this experience so painless! read more

The best customer service. Thank you so much for your help and kindness in servicing my bike.

I needed some minor repairs after a recent wreck. Matt gave me an honest estimate of repair time and cost and he came under on both. He walked me through the repairs and explained any minor adjustments I might need to make. The bike now rides better than new. I would definitely recommend Rats Cycles for repairs. Matt takes the time to do it right but doesn't wait around to get started on the job. read more

Just took two bikes in. One for a tune up prior to getting ready for a 3 day bike trip in two weeks. I definitely procrastinated on this so I really wanted to have a quick turnaround so I can have some shakeout rides prior to the bike trip. The other was a bike that had sat in the garage for the last five years and needed to get resurrected for my daughter to ride. Matt was great and very helpful. He was able to do the tuneup and resurrect the other bike in a little over two hours (Fast work). Very detail oriented. Very competitive price for the services done!! One tip is that even though their posted hours are unusual and doesn't seem convenient, it is easy to go to their website and schedule an appointment outside their posted hours. Once I clicked on book an appointment, you will be able to find a time that is very convenient to me and works very well. Please support this locally owned business. read more

Went in to their Fort Belvoir location to have my son's brakes and kickstand fixed because of how hard he can be on his bike. They did a great job for a reasonable price, something hard to find in this area. Even though the shop is small they have just about everything you need for your bike and will do their best to accommodate your needs. There is also a great selection of new bikes to purchase. Great thing is that they have more than one location. read more

Matthew did an amazing job bringing a 2010 Fuji Road back to life! Full tune up, new chain, and new cable for the rear derailleur. He will tell you what work you need and will not over sell you. I was also impressed with the turnaround. He saved me a return trip by knocking everything out in under an hour while I waited. The test ride had every gear hitting perfectly! Couldn't be happier with the work and it was half of what I was expecting to pay! This shop deserves a sixth star and I will be recommending it to anyone who will listen. read more

Took my bike to this shop last Saturday (5.23.20) because I was on the GCCT in Lorton and had 3 spokes break off my rear wheel. Thought it being the "closest" bike shop from the trail and seemed to have good reviews, I brought my bike in. BIG MISTAKE!! First, the mechanic, white guy with the bald head, simply nickel and dimed me the whole time I was there. Basically had to just ask him to please fix my wheel so I can get on with my ride. With a derailleur adjustment, my total came to like $125 or something. In order to get new treads today (5.28.20) I took my bike to another shop, ONE I COMPLETELY TRUST BECAUSE THEY KNOW WHAT THEY'RE DOIN...here I ended up having a flat tire because the genius mechanic at Rats put on a new rim that was for a Schrader valve tube and did not use the necessary bolt needed to take up the extra space in the hole in the rim as I run Presta valves. Dude puts a Presta valve tube on a Schrader valve rim! AND, he even went the extra mile and did NOT put the adhesive tape on the rim so that the spokes do not come through and puncture the tube. Just a total idiot, bonehead job by Rats. I went today to see if I could get my money back and I couldn't. They wanted the "chance to correct our mistake," like I was gonna let them touch my bike again! So, they get $125 of my hard earned money, I get a flat tire because these guys are clueless. Do not, I REPEAT, DO NOT USE this bike shop! Go somewhere else! Bike Kinetic (my personal favorite), Big Wheel Bikes, one of the places up in Fairfax...AVOID this bike shop! Because more than likely, you'll be paying some money, then spending it elsewhere due to Rats' ineptitude. I wish I could give them negative 10 stars, but Yelp! won't let me. read more

This is a terrific bike shop with a garage type of feel. We had three bikes that needed a tune up to get ready for this year. One of my favorite bikes sat in a shed for a few years. I stopped riding it because the straight handle bars caused numbness in my wrist and fingers. After receiving some quotes from other bike shops I thought it was not worth restoring. I am so glad I kept the bike. The pros at this shop made some recommendations and modifications. Within 3 hours all three bikes were tuned up, the mods were complete and I am thrilled with what they did to my older bike. I love supporting local small business and our family is happy to have them in our neighborhood Huntsman Giant shopping center. I brought my bike there on a recommendation from someone else and I hope this encourages someone else to do the same. read more

$40 for one bike cable is expensive. Look up how to do it on Youtube and buy tools on Amazon or look at a different bike shop. I was blindsided by the charge, they did not tell me upfront how much it would be. Fixed the issue in the end. read more

As a casual bike owner, the owner makes all feel welcome and is not a high pressure salesperson and I appreciate that. Turnaround time is fair and personal attention is top notch. Even my teenage son was impressed and he usually doesn't share these observations. Conveniently located and will go back again and will recommend to all who require any sort of bike related sales or repairs. THANK YOU! read more

I have seen this shop in my many visits to the mall. The hours, however, are not regular. The owner is a family man with young children. And he has set his business hours to accommodate his family demands. I was lucky enough to stop by with a bike my teenage boy destroyed. The owner was on site and was able to give me a very quick estimate for the bike repair. In a turn that I have never seen in my life, he promised to get the bike back to me by noon the next day. Most times when you drop off a bike, you can kiss it goodbye for sometimes months. The bike was ready when promised. The price was exceedingly fair and competitive. I will be bringing back every bike I own and every bike other people own to this place for repairs. read more

Rats Cycles has been my go to local bike shop since they opened and I can't say enough good things about them. The owner Matt always goes above and beyond to provide excellent service and prices are fair. After getting some work done on my road bike, I wasn't able to pick it up on time and Matt went out of his way to drop it off at my work. Now that's service!! I will continue to support Rats Cycles!! read more

We recently moved and my daughter's bike has been acting up. I called Rat's and asked if it was worth fixing or just buying a new kids bike. He recommended I bring it in before paying for a new bike. I thought it was the brakes, but that was only part of the problem. He fixed the brakes and told me the wheel was also a little bent. 5 minutes later it was spinning like a brand new bike. As new residents to the area Rat's gained lifelong customers today. Thanks!!! read more

What a huge difference! It feels like I rode home on a completely different (and better) bike. Everything is tight and the shifting is perfect. Money well spent! Thanks for the extra TLC! read more

Great service and quick turnaround. Needed a small break repair on our kid's bike. Took him no time at all and he charged a very reasonable amount. read more

All this sunshine and use caused my son's bike tire to wear thin. Not only that, being a kid caused the front brake to break down. I took it to Rats & was greeted by the person behind the counter even though I wasn't the next person in line. The place was busy and with our masks on it was hard to hear but the counter person listened and repeated back what I needed help with. New tire and brakes. After checking the bike in, one of the techs noticed the tire had been worn through to the tube. They quickly checked the tube and found a leak. They replaced the tube, tire, & fixed the brakes. Rats fast and friendly service got my son back out riding in a few days. read more

I have visited all the good local bike shops in the area and they all are the typical shops with lots of bikes and a ton of gear which but can be OVERWHELMING. What brought me into Rat Cycles was my friend telling me had he great customer service. You walk in, its smaller, not overwhelming, rustic, I loved it. This is a different kind of shop. A shop that works on basic bikes to high end, which I have several very high bikes to include both mountain and road bikes. After a ride I had a major mechanical on my road bike and my friend told me to check out the shop. I called and spoke to Matt, he said bring it in now. I loaded my bike up and brought it in immediately. He looked at my bike right at closing and said I'll look at it first thing in the morning. The next day, even before Rat Cycles was open, Matt called and said its fixed and come in and grab it. When I walked in, Matt took his time to explain what the problem was (another bike shop error), told me what he did to fix it and the price was excellent for the repair because he saved me hundreds. Just last week, another issue but now on my mountain bike right before closing. I called Matt again, dropped off and the next day called me right after they open telling me it was fixed. Again, the next day, not a week like most shops. Matt took the time to explain what was wrong, how he repaired it and again saved me again. If you have a basic bike OR a HIGH END Mountain or Road bike. Matt at Rat Cycles and staff can take care of you. read more

Whether you spend a lot of time in the saddle or just take spins around the neighborhood, you have to check out this shop. Awesome staff, affordable repairs, parts, new and used bikes....they do everything a big box store does but at a more person level and less expensive. Support small/local businesses! read more

We had the best experience with Rats Cycles. We just bought my 10 year old a 26 in mountain bike with Rats Cycles, and got an outstanding bike at a great price. The staff we super knowledgeable about youth mountain bikes. They were able to answer all my questions about the bike and provided me with a lot useful information. We ended up with a terrific bike that my daughter will be able to grow into and use for a number of years. And best of all--we can now take her mountain biking with us. read more