The service was great, professional and friendly…read more Explained exactly what was wrong with my bike.

Just found out this bike shop is near me. Stopped by to buy parts and the service here was top…read morenotch. Happy to know the shop is in my area and definitely will stop by again in the future.

This shop has a great staff and provides excellent service. The location is very convenient, with…read moreplenty of parking and several good restaurants nearby. They repaired my bike on schedule, and the repair cost was very reasonable. I'm very satisfied with the service and would definitely come back again.

I contacted them for help with obtaining a key for the removal of the battery for my Serfas e-bike…read more I had previously contacted the manufacturer and was told that the only way I could get it was through an authorized seller. Handy bikes were so helpful and helping me obtain a new set of keys, it took longer than they expected, but they kept in constant contact with me through email to let me know that they were still waiting for the representative to get in touch with them. I recommend them highly.

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

Terrible customer service!! The employees had zero awareness of who was next in line to help. In…read morehindsight, I should've been aggressive like at a swap meet for attention. Selection: well can't tell you. Waited 25 mins and no one made eye contact with me. Don't worry, I'm happy to spend my money somewhere else!!

So I've had a mix of experiences. I had previously bought sneakers multiple times and socks. I was…read moretold socks were on sale if you buy multiples but did not ring up with the sale. Dumb me I didn't notice until we got home and I had already opened some. I chalked it up to my fault. It's hard to find in person stores to try on shoes. I am in the 40+ crowd and I value good alignment and the right fit for my family. I appreciate they carry a wide variety of widths as my family all wear wides. This brings me to our last experience. My partner doesn't always love trying on shoes but I find it's the best way to get proper fitting shoes for him. We tried on a few as the new version of his current pair no longer fit so well. 2 team members went to the back at the same time. I could hear one of them very clearly say jeez thanks for taking them they're a handful laughing. I mean if you're going to talk about clients at least do it quietly. Just because I can't see you doesn't mean I can't hear you. The person getting the different shoes wasn't even asking any follow up questions about how does this feel or any follow up to help facilitate finding the right fit. I bought the damn shoes because my husband needed them and I shouldn't have. Nordstrom is far and I hate the parking but at least they value their customers. Pacers doesn't carry as many wides in stock at the location closest to us. I've never felt this way before. We won't be back.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

I'm fortunate to have this bike shop near me…read more From my bike (which is kept in my frequently unused dining room) we heard this loud hissing sound this morning after air was put in her yesterday. Yep, tire flat. So I jump online to figure out what time this bike shop opens, 11AM. I call in case they do a seasonal shutdown and they confirm they are open for business. We are promptly served, about 5 folks working upfront. We are in/out within 30 minutes with a new tire tube installed plus some advice on future service I will need after I request an inspection for other defects. So I suspect I'll take my bike back at the end of this riding season or early Spring 2025. Their inventory is awesome. There was a customized none-motorized bike upfront waiting for pickup that cost $8K. Mine blowing! They have lots of e-bike too. They have lots of bikes, period. They have a small 2 seat waiting area with coffee service. I bought my bike from them, many moons ago and she's still in pretty good shape(except from being dirty I was told with a smile). The recommended future service stuff is low cost routine maintenance type stuff IMO.

Coolest bike shop in SOMD. I recently had a minor repair done on my bike. The repair required a…read morepart to be ordered which took longer than originally expected. I was contacted after the original due date to inform me of the additional length of time. Once the repair was completed, I needed an adjustment to meet my original specs. This adjustment was performed while I waited, which I was happy about. Lastly, the final cost was about 20% higher than the estimate. No explanation offered. Overall, the shop is cool, nice inventory, nice location, plenty of accessories, cool staff and a competent repair shop. Hours of operation are from 12-5 from M-Sat which doesn't fit a normal customer's work schedule at all. I had to either take off work or plan a Saturday around this repair. But having said that, I'm sure management has a good reason for these hours of operation.

I just upgraded my Aventon Pace 500.3 to the new Pace 5 Rec ebike. While the new bike is an amazing…read moreupgrade, the real star of the show is the team at Strictly Ebikes! I initially planned to order directly from Aventon and assemble it at home, but decided I wanted to establish a relationship with a local bike shop. I couldn't have been luckier than finding Strictly Ebikes. The staff is knowledgeable, courteous, and never pushy. They notified me the moment my bike was built and ready for its 6-mile maiden voyage home. When two accessories had to be ordered separately from Aventon, the shop tracked them down, notified me when they arrived, and quickly installed them at no charge! I absolutely love this shop and highly recommend them.Option 2: Short & Punchy (Best for S

The best selection of e-bikes in the area hands down. Staff is professional, knowledgeable and…read morefriendly. Currently hosting monthly group rides on the bike trails in The DMV area. Get out and RIDE! ‍