velofix

Danny went out of his way to help us out. Called another Trek store to find the exact bike we…read morewanted.

Immediate Attention Required - Customer Treatment at Fairfax Location…read more I'm reaching out to bring a serious issue to your attention regarding your Fairfax location. I recently visited the store at the start of the spring season--typically a great time for cycling and community engagement. My intent was simple: get air in my bike tires. My initial interaction with a staff member was excellent--welcoming, helpful, and exactly what you'd expect from a community-focused business. That experience changed completely when your service manager became involved. The interaction quickly escalated into behavior that was demeaning, hostile, and completely unprofessional. I was spoken to in a way that was both disrespectful and humiliating--something I can honestly say I have never experienced in my 64 years. More concerning, I was told I was not welcome in the store. Let me be direct: that is not a customer service issue--that is a leadership issue. This individual represents your brand in the local community, and based on this interaction, does so in the worst possible way. Behavior like this doesn't just impact one customer--it erodes trust, damages your reputation, and pushes business away from what should be a community anchor. I also want to highlight the contrast: your frontline employee created a positive, welcoming experience. That tells me the culture at the ground level has potential--but it is being undermined by management behavior that is completely out of alignment. I am asking for two things: A review of this incident and the conduct of the service manager Clear confirmation of how you intend to address this moving forward I would strongly encourage you to take this seriously. Experiences like this don't stay isolated--they get shared, and they influence where people choose to spend their money. I look forward to your response. --Mark E

Pedego Electric Bikes Alexandria

(68 reviews)

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy.

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

Bikes at Vienna

4.4

(70 reviews)

I've had great experiences every time I've visited. They were able to help my get some parts for my…read moreBrompton Electric C-line as well as provide service. A great local shop in Vienna and I will be going back.

I had a tubeless tire on my road bike that went flat over the winter and took my bike here and was…read moretold, "we don't do tubeless tires here", which is a ridiculous statement for any decent bike shop. He clearly didn't want to bother helping me and he suggested I go to another bike shop that doesn't open for 2 hours. Well, I'll never come back here.

Conte’s Bike store

4.7

(10 reviews)

Love this place! Super friendly and helpful every time. I brought my son's bike in and they fixed…read moreit quickly and made sure everything was in great shape. Really appreciate the level of care - highly recommend!

What a great shop right on the W&O trail. They saved me today! I was about 60 miles into my ride…read moreand the rain on the first 40 miles washed all my lube off my chain. My drivetrain was making so much noise and slowing me down. I had 15 miles still to go and saw the shop. I stopped in and they got me back to new in seconds. So friendly and professional. Make Conte your local bike shop!

Trek Bicycle Springfield

4.2

(102 reviews)

I purchased my first bike here today and I don't think it will be my last. Staff was friendly and…read morehelpful and had decent inventory. Trek SF will definitely be my go to bike store as they offer both retail and service.

Came in to get a part and the staff was incredibly kind, resourceful, and knowledgeable!! Be sure…read moreto stop by for all your biking needs!

REI

3.8

(154 reviews)

•$$$

Bought some products via online purchasing and lo and behold they needed to be returned…read more Unfortunately there is no REI Co-Op in Loudoun County so we trekked on to Fairfax County. REI is located in the Fairfax Govt Ctr shopping area. Staff is friendly but very picky about returns. It was obvious my products were new in original boxes with tags still on the products but this staff member inspected it with detail. I get it but her demeanor with me was not as friendly as the customer in front of me who made a purchase. Oh well, employee owned so I guess more picky.

I went to check out a few different things. I needed a couple of pairs of running shoes. One…read morebarefoot and another. I also wanted to check their selection of bikes. Then lastly, to check out their selection of rain and cold weather gear. This store is tucked away not that far from me in the mosaic district. I found it one day by mistake after taking a wrong turn . I think it's on a dead end street. Either way it was a happy mistake. There was a decent selection of bikes and a repair/service center as well. Staff were pleasant and helpful when approached. Overall great experience. I'll be back.

Mobile Bicycle Shop

(15 reviews)

I used Mobile Bicycle shop today Tony was so professional and patient. If you ever need anything…read moredone to your bike he is extremely informative and got everything done we needed. I would definitely recommend and will be calling him again.

They were wonderful!! Highly recommend. They even assisted me when I fell down. They were…read morepersistent in fixing my e-trike.

Good Vibes Bikes

4.5

(65 reviews)

My wife and I had been intrigued by the idea of getting ourselves e-bikes. We had done some…read more'research', for many months, but quite frankly we had become overwhelmed by the number of manufacturers, features, specifications, etc. etc., and as a result, were unable to make a decision. Long story short my wife ran into Good Vibes Bikes in Rockville (https://www.goodvibesbikes.com/) so we decided to take a look. What a difference! We had the good fortune to be greeted by the manager JAIME MUNOZ whose knowledge of the business was truly impressive! We aren't young and described our needs and use cases, and even though the shop had a bewildering array (100+) different bikes, he immediately directed us to 3 different options which he believed suited our needs. He helped us 'test drive' all three, in their safe parking lot, and we were able to make a quick decision. It was a breath of fresh air! He helped us understand the features and operation of the bike, and patiently answered ALL our questions quickly and direcly... Our bikes will arrive in a few days and we have complete confidence in our decision. If you do take the time to visit their website there is a page (https://www.goodvibesbikes.com/why-buy-from-us) that describes the reasons why buying from them is a sound decision. At first, it seemed like a bit of self-promotion, but after visiting and making the purchase, it all makes sense. These bikes are complex beasts. The idea of two 100lb flat-packed cardboard boxes showing up at our house from some gigantic on-line seller, and spending, likely many hours, assembling them, was more than a little daunting. We consider ourselves reasonably technically and mechanically competent, but having them assembled and tested by professionals before taking them on the road definitely provides a lot of peace of mind... Just the safety considerations alone are worth the price of admission... The additional benefit is they also provide a lot of other services for maintaining and servicing the bikes, which is also a BIG DEAL. I cannot imagine the stress, endless frustrating telephone conversations, and the hassle of trying to fix, or worst case, disassemble and return one of these things to some faceless organization! Bottom line is our bikes will arrive in a few days, and we are very relaxed about our decision. They will assemble and test our bikes and JAIME will give us a call when they are ready for pickup. They will load them onto our bike rack, ready for the nearest trail!! Very impressed with JAIME MUNOZ, and the business model in general. I highly recommend them. If you are in the market for an e-bike, walk in and ask for JAIME, it will make your life a lot easier.

Fast and good service. Dropped off and picked up for an electric scooter tube replacement which not…read moremany places in the area do. Would definitely come again.

Handy Bikes

4.8

(116 reviews)

This shop has a great staff and provides excellent service. The location is very convenient, with…read moreplenty of parking and several good restaurants nearby. They repaired my bike on schedule, and the repair cost was very reasonable. I'm very satisfied with the service and would definitely come back again.

I contacted them for help with obtaining a key for the removal of the battery for my Serfas e-bike…read more I had previously contacted the manufacturer and was told that the only way I could get it was through an authorized seller. Handy bikes were so helpful and helping me obtain a new set of keys, it took longer than they expected, but they kept in constant contact with me through email to let me know that they were still waiting for the representative to get in touch with them. I recommend them highly.

Rats Cycles

4.6

(37 reviews)

The service was great, professional and friendly…read more Explained exactly what was wrong with my bike.

Just found out this bike shop is near me. Stopped by to buy parts and the service here was top…read morenotch. Happy to know the shop is in my area and definitely will stop by again in the future.

Philios Plumbing & Drains

(134 reviews)

I was quoted an astronomical price by another plumber to install a P-trap to address a foul sewer…read moreodor from my laundry room drain. I found Matt on Yelp for a second opinion and sent him photos of the setup. He was able to assess the issue without an unnecessary site visit and suggested a much simpler, more practical solution. How refreshing! His approach cut the cost by about two-thirds! I really appreciated his honesty, transparency, and professionalism--and ended up having him take care of a few other repairs as well. Highly recommend Philios and will definitely use him again for future plumbing work.

Matt provided outstanding service throughout what turned out to be a very unusual situation with my…read morewater heater. He installed a brand-new water heater, and when it appeared there was still an issue, he went above and beyond by replacing it a second time to make sure the problem wasn't with the unit itself. Ultimately, we discovered that the real issue was an electrical problem with my circuit breaker, not the water heaters. What impressed me most was Matt's honesty, professionalism, and commitment to helping me get the issue resolved. Even after determining the problem was electrical, he worked with me on pricing and generously discounted his services so I could put those savings toward getting the breaker repaired. It's rare to find someone who genuinely prioritizes helping the customer over simply completing a job. Matt was responsive, knowledgeable, and incredibly fair throughout the entire process. I highly recommend him and his company to anyone in need of plumbing or water heater services.

Carlos Junk Removal

(89 reviews)

Highly recommend. I reached out on a Sunday morning and Carlos came the same day. Very reasonably…read morepriced. Will definitely use Carlis again.

Carlos and his crew did an excellent job! They worked quickly and efficiently, allowed me to add…read moreitems that weren't originally part of the request, and charged a very fair rate. They were also courteous and professional. I highly recommend Carlos for his services, and I will be hiring him for all my hauling needs.

Charly's Watch & Clock

(91 reviews)

•$

Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

This young man knew just what he was doing and I trusted him completely to fix 2 broken watches. If…read moreever I need another watch repaired, I'll head right over to Charley's Watch & Clock repair. The price was reasonable and he moved fairly quickly. 5 Stars in my book.

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1 review that is not currently recommended

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Nick B.

0

1

0

7 years ago

Jeff from velofix fixed my brakes. I changed calipers, brake booster, and pads. I have been working on bikes 40 years and it still pulsated. Jeff adjusted the pads in less than five minutes and it is FIXED. It was called dive down or dive up, and he did it perfect. I know my bike is not a premium brand, but get a thrill keeping it running smooth and adjusted. I thought I knew a lot and Jeff's daily interaction with bikes just has a skill level I will never reach as I am a hobbyist! Thanks! YOU ARE AWESOME! Nico the wild ROADMASTER POS former freestyle BMXer doing stoppies and wheelies! read more

velofix - bike_repair_maintenance - Updated August 2026

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The Bike Shop

3.7

(47 reviews)

Never disappoint & they go above & beyond to service your bike/s. They also have a great selection…read moreof new & refurbished bicycles.

Excellent shop for maintenance of your bike. During the…read moreCovid-19 lockdown, cycling shops are surely essential as more and more people actually want to get outside and be active because they are tired of being cooped inside. I brought my Specialized Tarmac for maintenance and tune up. I received a gift card from my family for my birthday so I decided to use it. There is also a Yelp discount of $20 if you check into this business. It took about a week since I wasn't in any hurry to ride for my bike to be serviced. It was making all kinds of noises and doing some ghost shifting. When I picked up my bike, the man explained to me what was done. I rode it outside the shop to feel the difference. My bike felt a lot smoother and the noise was gone. This shop works on all kinds of bikes and I absolutely recommend coming here.

Bikes at Vienna

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I've had great experiences every time I've visited. They were able to help my get some parts for my…read moreBrompton Electric C-line as well as provide service. A great local shop in Vienna and I will be going back.

I had a tubeless tire on my road bike that went flat over the winter and took my bike here and was…read moretold, "we don't do tubeless tires here", which is a ridiculous statement for any decent bike shop. He clearly didn't want to bother helping me and he suggested I go to another bike shop that doesn't open for 2 hours. Well, I'll never come back here.

Conte’s Bike store

4.7

(10 reviews)

Love this place! Super friendly and helpful every time. I brought my son's bike in and they fixed…read moreit quickly and made sure everything was in great shape. Really appreciate the level of care - highly recommend!

What a great shop right on the W&O trail. They saved me today! I was about 60 miles into my ride…read moreand the rain on the first 40 miles washed all my lube off my chain. My drivetrain was making so much noise and slowing me down. I had 15 miles still to go and saw the shop. I stopped in and they got me back to new in seconds. So friendly and professional. Make Conte your local bike shop!

Mobile Bicycle Shop

(15 reviews)

I used Mobile Bicycle shop today Tony was so professional and patient. If you ever need anything…read moredone to your bike he is extremely informative and got everything done we needed. I would definitely recommend and will be calling him again.

They were wonderful!! Highly recommend. They even assisted me when I fell down. They were…read morepersistent in fixing my e-trike.

Beeline Bikes Northern Virginia Powered by The Bike Lane

(2 reviews)

Local bike shops seem so unwilling to work on bikes they didn't sell. Why spend time calling shops…read moreto see if they have the time or even interest in fixing your bike? I scheduled an appointment online with Beeline, Tom called and learned more about what I needed and then showed up right on time. We wheeled out the bike to his van where gave my everyday-to-the-Metro bike a fabulous tune up for a VERY reasonable cost. Even scheduled a follow up for 6 months. If this bike is fine, my "good bike" might need a little check up. It's a great service for a reasonable cost by nice, experienced folks who come right to your door! I couldn't ask for more.

Beeline Bikes is awesome. I needed to get my 5 year old sons bike tuned up by a professional and…read moreusing this service was so easy! I made the appointment online. Tom called to confirm my appointment and ask about what I needed to get fixed. He showed up at our house and took a quick look at the bike and knew exactly what to do. And then he happened to see my other son's bike in our garage and mentioned politely that the fork on the bike was installed backwards! So he offered to fix up/tune up both bikes for such a reasonable cost. I did not have to leave my house or walk into an intimidating bike shop. I highly recommend using Beeline Bikes. So convenient and so reasonably priced!

Trek Bicycle Vienna

4.1

(132 reviews)

The employees here are super friendly - every single one!…read more It was an absolute great bike buying experience and encouraging for a beginner cyclist. Each question was answered - how different water bottle brackets allow the bottle to slide out different ways, sealant, hidden air tag holders, a front bag that has a strap to be a purse - there was absolutely no pressure to buy it truly was just informative. They texted when the bike was ready and helped load it into the car. I would happily return to this store.

I have a 20-year-old bike that I haven't ridden in a while. When I turned 40, I rode this bike 40…read moremiles to celebrate my number of years alive and continued that until I was 47. With my 56th birthday approaching, I wanted to bring that tradition back. However, my bike was not in good shape. The repair shop went above and beyond to clean my bike, replace broken parts, and restore it to its former glory. Yesterday, I rode 56 miles from Vienna to Purcellville and back. I truly appreciate the staff for helping me bring back this tradition and reminding me how much I love riding the trail! Thank you so much!

Bikenetic Full Service Bicycle Shop

4.7

(136 reviews)

Great service! Staff were able to order the part that I needed quickly and did a full service of my…read morebike. Whenever there was a additional issue, they would text me to ask permission to fix that part and let me know how much it would cost. Spring/Summer is their busy season but now that we're getting into fall, things are starting to slow down. Great work!

They replaced brake pads and adjusted my brakes. They do good work,not cheap but fair…read more Only con is that they are busy and took 2 weeks to complete work.

M3 Bike Shop

(3 reviews)

M3 bike shop is one of the best Triathlon focused stores I have ever been to in this area for…read moreseveral reasons. First, you have staff, like Andrew, who are dedicated to the sport. Second, these staff want to see you succeed in your triathlons. Third, they offer the gear, training, and resources to help you find that success. They have a wide variety of brands and offer products you won't find in just any LBS (argon, kask, and tri specific items such as aerobar water bottle racks). Their mechanic knows what he's doing, which, from my experience, isn't always the case. I also had a video analysis of my swim during one of my visits to their shop. I was impressed with how quickly they identified issues with my stroke and the solutions they offered to fix these issues.

Great LBS for tri/road bikes. Great people. Had work done on my tri bike several times. Got…read moredaughter an awesome road bike. Andrew and his brother were very attentive and thorough throughout the process. During the service of my bike they were in constant communication as to the status of the repair. Absolutely recommended and will definitely be back.

Trilo Bike

(8 reviews)

First, Colby is a reliable and skilled guy. He came from Vienna to SEDC without complaint. Changing…read morethe front inner tube of my e-scooter sounds easy, however it's not. There are some tricks needed, and a lot of patience of which Colby got it done. There aren't a lot of places to help with e-scooters, but I see a bright future for Colby. On top of it he comes to your location.

I was pleasantly surprised by the service. They came to my house and took the bike. Four hours…read morelater, they returned it good as new. Now I have a smooth ride, easy gear changes and stops on a dime. Under $80 service. All included.

Trek Bicycle Springfield

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