Immediate Attention Required - Customer Treatment at Fairfax Location…read more I'm reaching out to bring a serious issue to your attention regarding your Fairfax location. I recently visited the store at the start of the spring season--typically a great time for cycling and community engagement. My intent was simple: get air in my bike tires. My initial interaction with a staff member was excellent--welcoming, helpful, and exactly what you'd expect from a community-focused business. That experience changed completely when your service manager became involved. The interaction quickly escalated into behavior that was demeaning, hostile, and completely unprofessional. I was spoken to in a way that was both disrespectful and humiliating--something I can honestly say I have never experienced in my 64 years. More concerning, I was told I was not welcome in the store. Let me be direct: that is not a customer service issue--that is a leadership issue. This individual represents your brand in the local community, and based on this interaction, does so in the worst possible way. Behavior like this doesn't just impact one customer--it erodes trust, damages your reputation, and pushes business away from what should be a community anchor. I also want to highlight the contrast: your frontline employee created a positive, welcoming experience. That tells me the culture at the ground level has potential--but it is being undermined by management behavior that is completely out of alignment. I am asking for two things: A review of this incident and the conduct of the service manager Clear confirmation of how you intend to address this moving forward I would strongly encourage you to take this seriously. Experiences like this don't stay isolated--they get shared, and they influence where people choose to spend their money. I look forward to your response. --Mark E

Needed a new seat for my bike. Folks were friendly and helpful. I was able to purchase one. Back on…read morethe road again.

I've had great experiences every time I've visited. They were able to help my get some parts for my…read moreBrompton Electric C-line as well as provide service. A great local shop in Vienna and I will be going back.

I went there to have my Trek road bike serviced and was told it would be at least a month. They…read moretend to specialize in recumbent & other specialty bikes. So I cannot review the quality of their services but can say the representative was honest about their backlog & he recommended another shop that was not especially convenient to Vienna. Instead I went to the Trek bike shop (formerly Spokes) on Maple Avenue & they were Awesome! It took them a week to provide me a major service with new cables, inner tubes, chain & handlebar wrap for $388. My Trek Madone is riding like new! I give the Trek Bike Shop 5 Stars!

I used Mobile Bicycle shop today Tony was so professional and patient. If you ever need anything…read moredone to your bike he is extremely informative and got everything done we needed. I would definitely recommend and will be calling him again.

They were wonderful!! Highly recommend. They even assisted me when I fell down. They were…read morepersistent in fixing my e-trike.

This is such a cool concept! From the shopping experience to being able to relax afterwards (or…read morebefore, whichever you prefer) with a nice snack, cup of coffee , smoothie , or better yet a local beer! This place fulfills an ideal location for the bike enthusiasts! I ordered the The Tropics - Light and bright smoothie with mango & pineapple being the key ingredients for a good start to the day Ham & Cheese croissant- The ham & cheese being entirely inside the pastry made for an extraordinary effect as you bit into the fluffy and perfectly salted bread.

Rented a road bike to try before buying. Great service from reservation to being fitted on newer…read moreCannondale. Highly recommend this shop.

As noted by my fellow yelpers, the retail showroom has new & used bikes. It's located in a…read moredifferent location than the Service Center. Handy Bikes also carries a variety of bike brands such as Specialized, Giant, LIV, and Moots (titanium) Cycles. I haven't purchased a bike from them but I've used their Service Center multiple times. The mechanics are polite and competent. I also appreciate the text message updates. Each issue has been resolved to my satisfaction and I am grateful for the reasonable prices. Brick and mortar bike shops are going away. However, the community still needs safe spaces to gather. Support your local bike shops & enjoy the ride.

An absolutely amazing bike shop. The staff is incredibly knowledgeable, friendly, and efficient…read more I had been having a bunch of trouble with my Globe Haul ST that 2 different shops couldn't resolve--they would keep it for weeks at a time and temporarily fix my issues and sure enough they'd come right back. Handy Bikes took it and fixed it right away over a year ago and I haven't had a problem since. Since then, they've been my go to for all service issues and have been stellar. They're truly the best, so glad I found this shop and I won't go anywhere else!

Left a message for treadmill service. They never contacted me. They don't take phone calls. Very…read morepoor and nonresponsive company.

Very impressed with this operation. They are highly responsive, offer fast service, and know their…read morestuff. They're not cheap, but the cost is absolutely worth it. The tech who serviced our treadmill (Adam) was very professional, friendly, and super knowledgeable. He went above and beyond, and was a delight to work with. I honestly feel silly that we ever used any other company previously. 100% would recommend, and will definitely plan to call them again when needed.

Never disappoint & they go above & beyond to service your bike/s. They also have a great selection…read moreof new & refurbished bicycles.

Excellent shop for maintenance of your bike. During the…read moreCovid-19 lockdown, cycling shops are surely essential as more and more people actually want to get outside and be active because they are tired of being cooped inside. I brought my Specialized Tarmac for maintenance and tune up. I received a gift card from my family for my birthday so I decided to use it. There is also a Yelp discount of $20 if you check into this business. It took about a week since I wasn't in any hurry to ride for my bike to be serviced. It was making all kinds of noises and doing some ghost shifting. When I picked up my bike, the man explained to me what was done. I rode it outside the shop to feel the difference. My bike felt a lot smoother and the noise was gone. This shop works on all kinds of bikes and I absolutely recommend coming here.

Love this place! Staff are friendly and helpful. In the spring they serviced my hybrid that hadn't…read morebeen serviced in over 10 years. Price was really reasonable and they were very non-judgemental about my rusty dusty bike. It rode like new when they were done with it. Fast forward to the summer and I decided to add a road bike to my fleet. They let me test ride a variety of bikes in a variety of price ranges. The sales team were very educational and helped me understand the differences between the bikes. They were respectful of my budget and didn't pressure me to buy the most expensive bike. When my bike came in, they helped by putting all the accessories on for me. Convenient location right along the W&OD. Lots of parking, so stop in and say hi the next time you go for a ride. The folks at this shop are really great!

Very helpful getting new tubes and tires. Fast service. Pricing consistent with other shops in the…read morearea.

We went in yesterday for a kid's bike tire and Jeff and his associate were incredibly kind to us…read more As small businesses go, A1Cycling knows how to treat people.

I have purchased 2 bicycles from A-1, and will definitely return for a bike for my granddaughter…read more Large enough to have a good selection, and small enough to offer fast, friendly service, and professional advice. The military discount is always a welcome touch.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.