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    velofix

    4.2 (15 reviews)
    Open 7:00 am - 9:00 pm

    Services - velofix

    Bike repair and maintenance

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    4 years ago

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    7 years ago

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    8 years ago

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    Chris M.

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    8 years ago

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    Chris M.

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    6 years ago

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    Chris M.

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    Ask the Community - velofix

    Review Highlights - velofix

    This was incredibly convenient and Chris was communicative, friendly and able to answer all my bike questions.

    Mentioned in 3 reviews

    Read more highlights

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    Trek Bicycle Fairfax

    Trek Bicycle Fairfax

    (79 reviews)

    $$

    Immediate Attention Required - Customer Treatment at Fairfax Location…read more I'm reaching out to bring a serious issue to your attention regarding your Fairfax location. I recently visited the store at the start of the spring season--typically a great time for cycling and community engagement. My intent was simple: get air in my bike tires. My initial interaction with a staff member was excellent--welcoming, helpful, and exactly what you'd expect from a community-focused business. That experience changed completely when your service manager became involved. The interaction quickly escalated into behavior that was demeaning, hostile, and completely unprofessional. I was spoken to in a way that was both disrespectful and humiliating--something I can honestly say I have never experienced in my 64 years. More concerning, I was told I was not welcome in the store. Let me be direct: that is not a customer service issue--that is a leadership issue. This individual represents your brand in the local community, and based on this interaction, does so in the worst possible way. Behavior like this doesn't just impact one customer--it erodes trust, damages your reputation, and pushes business away from what should be a community anchor. I also want to highlight the contrast: your frontline employee created a positive, welcoming experience. That tells me the culture at the ground level has potential--but it is being undermined by management behavior that is completely out of alignment. I am asking for two things: A review of this incident and the conduct of the service manager Clear confirmation of how you intend to address this moving forward I would strongly encourage you to take this seriously. Experiences like this don't stay isolated--they get shared, and they influence where people choose to spend their money. I look forward to your response. --Mark E

    Needed a new seat for my bike. Folks were friendly and helpful. I was able to purchase one. Back on…read morethe road again.

    Pedego Electric Bikes Alexandria - Pedego Boomerang Platinum e-bike

    Pedego Electric Bikes Alexandria

    (68 reviews)

    $$

    Old Town Alexandria

    Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

    My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

    velofix - bike_repair_maintenance - Updated May 2026

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