Let me start off this review by saying that I don't know much about bikes but I have a very…read moreadorable little bike that got damaged when moving to Virginia. I first went to another bike shop in falls church and the guy looked at my bike and my hubbies bike and quoted us quite a lot of $$$ to get the bike fixed and there would be quite a long wait. After waiting weeks for the bikes - my hubby called the other bike shop and asked for our bikes back. ( they didn't even get to our bikes yet!) . He then called conte's bike shop and they said to bring the bikes in for an assessment. So we did that and the guy at Contes ( I think his name is Jeff) said that our bikes are single speeds and he could fix it right there and then. He pumped the tires, aligned the wheels and did some other things and the bike was ready to go in like 10 minutes. ( both bikes). He didn't even charge us because the fix was so straightforward. He was honest about everything and very knowledgeable. I appreciated that he didn't take advantage of us novice bike owners. If you want an honest assessment of your bike - go here. Don't even bother with anywhere else.

Went in to purchase two pair of Tifosi sunglasses. Stood waiting for 15 mins. All sales people were…read morebusy, including gentleman at the register. Approx 10 mins, s/o asked if we'd been helped. Said no and just want to purchase the two sunglasses. He said I'll be with you in a minute. Then another 5 mins passed. We had an appointment several blocks away and had to leave. Went online to purchase from Tifosi directly. Very busy store. Had a lot of useful items, besides bikes, in it. Listening to the employees, they sounded very knowledgeable. If in the area, may try them again.

The owner is awesome. I took my old beat up mountain bike that I had given to my nephew years ago…read morehere. My nephew was just a kid and like me, loved having the freedom of a bicycle so I decided to give him my old classic Stumpjumper. Well, my nephew grew up and got a car and one day asked me if I wanted my bike back which I very happily took back. But it had been sitting in the garage for years. I originally took it to two shops in SoCal and they both said around $400. Didn't have time to fix it before moving to Arlington so took my bike with me and took it to another shop in the area and they said $800! I wasn't crazy about that so came here to Big Wheel. The owner looked at my bike and was like, $150-200. I was like, naw my bike needs a lot of work. Why don't you hold on to it and let me know? Well, he fixed it up and charged me $200! All those other shops were going to buy me new wheels. He was like, I took a good look at your wheels and they're old, but you don't need new ones. You can ride those out until they blow. Agreed. He also said he could restore it (my bike was filthy) but what was the point? It's a mountain bike. Agreed. So replaced some cables, a spoke, tightened up all the loose joints, oiled and ready to ride. I rode it to my car from the shop and it rides great! Yep, this is the place.

Went to Big Wheel today to have them take a look at my back tire and figure out what was wrong…read more They took the time to explain exactly what caused the issue and even showed me how to avoid it in the future. I really appreciated that they didn't just fix it--they made sure I understood what happened. And the little details made such a difference: they even asked me what kind of music I wanted them to play in the store while they were working on my bike. Such friendly, knowledgeable, and thoughtful customer service. I felt really taken care of and will definitely be coming back! Highly recommend Big Wheel!

Bought a used bike here and I have been loving it so far. They even let me test ride all the bikes…read morearound the block before choosing. Really friendly employees who know what they're doing! Highly recommend. The only thing is i didn't know where to park (so i used the commercial lot across the street and hoped not to get towed).

NEVER COMING BACK HERE AGAIN!! Was quoted one price, They kepts my bike for two weeks after telling…read moreme it would be worked on four days after I dropped it off. Then after I called a week later was told it hadn't even been touched, I told them I would come get my bike and go somewhere else, The sales rep said he would knock off 50% of the labor, and then Added a bunch of parts that I DID NOT OKAY and still charged me $168 when my original quote was $189. Not sure if they switched management or what but that was the LAST dollar I EVER spend in there! I HATE business who operate like Lying Slimeballs!!

Its not easy to see from st and no real entrance dont come here waste of time. Needed to just get a…read moresimple tire replacement

Many thanks to Alan and Richard at Hybrid Pedals. I purchased an amazing E-motion NeoJumper…read moreelectric mountain bike from them 4 years ago and have nothing but joyful experiences with this beautiful bike. I recently returned for a week's visit in DC and left my ebike there for a tune-up. Richard gave it a complete overhaul, replaced brake pads, tires and updated the monitor screen. I was on a specific travel schedule so they made my repairs a priority and gave excellent service. I'm also impressed by the personable connection both over the phone and in person, making me feel welcome and listening to my questions. I'm assured to get many more years of pleasure out of this gorgeous bike and it's been one of the best investments I've made. Living in the mountains, I am able to go to up another 2000' elevation with electric assist, and at my age that would be amazingly challenging without the electric bike. Alan had a huge selection of quality bikes in different price ranges (including rentals) and I'm sure will be able to find you a commute or road bike that will suit your needs. Join the wave of the future! I have a few friends in DC who have given up their cars!

First thing to know is this store has newer management so some of the old reviews may no longer…read moreapply. I just bought a bike for the first time in years. I popped in almost 8 weeks ago and met with the new owner. Asked him for a recommendation and he steered me towards the least expensive Marin, explaining that is all I'd need as a weekend rider. He was honest that the bikes were on back order and it took far longer than either of us expected, but he kept in touch. Once they were in, I tried a few models and wound up upgrading. The folks that helped me were nice, low pressure, and genuinely wanted to be helpful- whether you're spending a hundred or thousands. Great service, good value and good selection. I prefer this bike shop to others in the area- and it is right off the bike trail. They rent bikes by the day too.

A big shout out to Big Wheel Bikes of Arlington! I rented a bike to ride the GAP/C&O trail. The…read morebike worked like a beast and the pickup/dropoff was seamless. They deserve an extra star for customer service because I had opted to use my own saddle for the 8 day adventure and forgot to take it when I dropped off the bike (doh!). Unfortunately, I had already left town when I realized my error. I contacted them by email and they worked with me to ship it back to my home address. Side note: if you are bike camping the GAP/C&O, you will want to use your own panniers as the ones BWB supplies are too small to accommodate camping gear. You may want to rig your own fender system as well.

I contacted them for help with obtaining a key for the removal of the battery for my Serfas e-bike…read more I had previously contacted the manufacturer and was told that the only way I could get it was through an authorized seller. Handy bikes were so helpful and helping me obtain a new set of keys, it took longer than they expected, but they kept in constant contact with me through email to let me know that they were still waiting for the representative to get in touch with them. I recommend them highly.

As noted by my fellow yelpers, the retail showroom has new & used bikes. It's located in a…read moredifferent location than the Service Center. Handy Bikes also carries a variety of bike brands such as Specialized, Giant, LIV, and Moots (titanium) Cycles. I haven't purchased a bike from them but I've used their Service Center multiple times. The mechanics are polite and competent. I also appreciate the text message updates. Each issue has been resolved to my satisfaction and I am grateful for the reasonable prices. Brick and mortar bike shops are going away. However, the community still needs safe spaces to gather. Support your local bike shops & enjoy the ride.

Shout out to Mary & Ness for being the absolute best! I had taken my bike on the Amtrak and had to…read moretake my front wheel off to store it. I had no idea if I put it back on properly so I came in and they not only fixed it (and a few other things that I didn't even know about), but also taught me how to do it. As a gal it can be quite intimidating to go to bike stores, but they made me feel so comfortable and answered all of my questions! I also needed a new helmet and they didn't try to upsell me- just heard what I needed and gave me the one I was looking for! Highly recommend stopping in- everyone was so great!

If you want actual customer service, go to Trek Vienna (my #1) or Trek Georgetown (my…read more#2)--Clarendon doesn't even make the podium. I walked in expecting a welcoming environment based on other Trek stores. Instead, not a single person greeted me - not even eye contact. I brought my bike in for a quick, 5-minute post-purchase adjustment - gear lever was inexplicably sticking. The service tech's solution? An 18-day turnaround time - even though I clearly stated it was not a Level 1 tune-up. I'm still trying to figure out if they have massive backlogs or just massive incompetence. I went to Georgetown and they did it in 10 minutes AND had an 8 day turnaround time for a Level 1 tune up.

Traveling from out of town and needed a tubless tire fix. They all welcomed us in and immediately…read moreput us at ease with assurances they could fix our issue right away. They took the time to educate us on how to fill the tire and what to do to avoid problems in the future. They checked the bike quickly and addressed a few issues. I can not say enough about how we were treated and the excellent service they provided.

Unhelpful, apathetic. Really seemed like they didn't want to help. If you paid the premium for a…read moreTREK bicycle and expect premium service at their branded service locations, just skip it and go to Contes.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

Having recently assembled a bicycle for my daughter at home, I was instructed by the manual to…read moregrease the pedal threads and the seat pole and bring it in to a shop for some final adjustments to ensure it would be a safe ride. Not only did they provide me with some complimentary grease, their veteran team of mechanics were not only extremely patient and friendly with all the customers but were professional and efficient in their skills to complete the task as well as offer explanations on anticipating future issues such as tightening the handbrake cables after a few rides. Despite being around since 1957 and having the business passed down a generation now with over 10 locations in the area, it's nice to see they are not resting on their laurels since the staff very much had a mom/pop sensibility with good mix of older and younger staff and they seem to be very familiar with regular customers chatting with them in a first name basis and asking about other family members, like a neighborhood bartender and his/her regular patrons. I highly recommend Robert, who is sharp as a tack and has even made several YouTube videos posted on troubleshooting bicycle issues at home when he worked with a previous company. Highly recommended for all your biking needs.

Trying to get the right bike parts for my electric bike online was taking hours and I just couldn't…read morebe sure I was not making a mistake. What a relief to go to experienced, knowledgeable, neighbors that cared that I get what I needed, which I did. Thank you, Conte's Bike Shop, for investing in our community to serve us and make our lives better. I pray that you will stay successful and stay here.