I stumbled upon this location. I needed my bike assessed and they help me with no problem…read more They made some adjustments to my tires and brakes and I was good to go. They didn't try to sell me a new bike or say my bike was old and rundown they just assisted me. Which is a breath of fresh air thank you for great service and I will be back for any of my bike needs.

Went in for coffee but the coffee closed at 4pm. Noone said hi, maybe it was my weird ugg boots and…read moreI actually ride but its ok. They do have a free library too

The best in everything, sevice and customer relations. Brenda, Chris and Oliver were great to work…read moreas purchased my new Bike. Thanks Herb

We were looking for a bike for the coming birthday, like to physically look at the size/fit and…read moresuch for someone who has not ridden a bigger bike. The staff was not nice and was worried the bike would be damaged by trying it. He lost interest in talking to us and headed for the next customer. We liked the bike and was going to get it closer to the birthday and when we called they had no assembled bikes and wont do it for few weeks lol. What a joke. I called the Clarendon store and they said they can assemble for us within the hour so we drove there and the staff there was just night and day compared to rockville they helped my son get on even though he couldnt ride it yet and lead him around the store so he can enjoy it first hand. Rockville lost a sale and customer forever. Very sad customer service.

Expert work and quick turnaround from Max and Marshall. I had a cassette failure on Thursday and…read morecalled Max that afternoon. He found the wheel I needed. On Saturday, I brought my bike in and it was ready 2 hours later. He (or Marshall) also adjusted the shifting and tuned the brakes at no charge! The bike shifts and brakes better now than it has in years! My adjustments were never quite right :-(

This is by far the best bike shop in the DMV area! You'll get top-notch service, honesty,…read moreintegrity, and they'll treat you like family! This shop specializes in refurbished and custom builds that you won't find anywhere and at a price you can afford. They'll even buy or trade-in your bikes. Who does that?! I recently purchased a custom built Salsa Vaya gravel bike that I'm in love with! Check out there website and stop by there shop, you'll quickly become a fan like me!!

This is the best bike store in the DMV. Lots of bike repairpeople tell you what you need instead if…read moreasking you what you want. I'm coming back with all of my bike needs!

Great service, great people, great shop! Thanks for being so nice and efficient and for taking care…read moreof my bike.

Great service! The owner came over and serviced my bike in 1/2 hr with great knowledge and…read moreprofessionalism. I wholeheartedly recommend this business!

Update on the shop - it's now run by Oscar Jr and Bri. Bri is super helpful and extremely expert on…read moreall bike brands, even the most recent/advanced brands. Bri was quick to help without trying to push any extra service or products. This shop is all about helping you have a safe and fun bike experience and not trying to oversell like a lot of larger bike shops.

Great service and advice on my mountainbike. I will use Oscar for my future needs. Support our…read morelocally owned businesses. Just be aware they moved to the plaza across the street near the Starbucks at 12119 Darnestown Rd.

I had my work done over year ago. Only reviewing now because my frame is totaled…read more Okay. Where to begin. I dig their mission. Cool. Reduce emissions, get electric bikes/vehicles on the road. I'm not into that. I like to cycle. No big deal, to each their own. Anyway, went in for some serious bike work: my seat post had swelled and stuck in my frame from living in a humid salty climate for 5 years. Big problem. First thing that happened upon going in with my celeste green bianchi veloce (all original campagnalo parts) was a barrage of straight up insults thinly disguised as jokes from the service guy/part owner. He jokingly told me my bike was worthless and he'd give me 5 dollars for it. No thanks. Again, I like to cycle. He pushed the benefits of electric bikes on me. No thanks. Got it. Next, offered me a job for $10/hr as a courier. No thanks, I was working as a mid-level geospatial analyst at the time. Now onto the work: 2 choices, destroy the frame by using a blow torch to heat and expand the frame and torque that puppy out or slowly cut out pieces of the seat post with the promise that the frame would not be damaged. I opted for the latter. I called to check in a week later, they had not started on the bike. When finally done, they never called. Anyway, it was a labor intensive and expensive job. No worries. I was prepared for that. Now how about that 'minimally invasive' work? Bullshit! The frame has so many stress lines and swelling and beginning fractures on the downtube that is unrideable. They ruined the bike. After consulting with 3 separate mechanics at 3 more shops after moving downtown they agree that the frame was ruined by the 'service'. Shoulda just left the seat post in there. Would not recommend. Sorry for the scathing review guys, but you earned it.

I'll keep it simple. The black dude who opened this past Sat was a total a**hole and the Asian guy…read morewho did the "repairs" got my rear caliper pushed back so my tire could go back on, but he jacked up my rear brakes so they were barely stopping the bike. Then he told me I had air in my brakes which is causing my rear brake to be spongy. This is bulls*** because it's a closed, fluid system which requires one to open the system in order for air to enter. It's also bulls***, b/c my brakes were just tuned up two years ago and I test rode it just before taking my tire off and my buddy accidentally pushing the brake lever, which caused me to bring my bike in. If I wasn't riding that day, I would have turned right around when I was met with such unpleasantness from the dude opening the store. Ps: $20 to push a caliper back in is outrageous. Max $10.

dude knows everything there is to know about bikes, high-end service experience. Also was…read moredefinitely not closed, but appt. only via website.

I brought my bike into District Cycle Works to address an issue with my chain skipping on uphill…read moreclimbs. While the "comprehensive estimate" was more than I generally pay for an entire basic tune-up, I was willing to eat the extra cost as the Google reviews were stellar and the comprehensive estimate seemed like a good investment. I called, set up an appointment, and showed up at the time agreed on by phone. So far everything was going well... staff reiterated that I'd have an estimate "early the next day" and I'd have my bike back that afternoon, so I hopped off home to look forward to a bike with a chain that no longer skipped. Fast forward to the afternoon of the next day. Having received no call on way or the other, I called the shopm Surely the shop with stellar reviews just forgot to ca. Alas I was told that scheduling issues meant that my bike wouldn't even be looked at until the next week (promise one broken.) As I'd already committed, I begrudgingly agreed and pushed back my plans to begin commuting by bike. Three days after my initial promised date, but consistent with the revised date offered, I received an estimate. The estimate was high, but included a number of things I felt competent to fix myself. I instructed District Cycle to fix the skipping issue (the original issue, remember) as that was my primary concern anyway. Their response? They refused. For them to do ANY work, they insisted on replacing the brake pads... for $70+. So to get the maintenance I wanted done, I had to pay for unrelated maintenance I'd neither asked for nor wanted. Had they disclosed this policy of "we reserve the right to force you into unrelated services you don't want" up front, that would be one thing, getting hit with an undisclosed policy that prevents the work requested from being done feels a little bit like blackmail. We're the issue with the brakes inextricably intertwined with the chain issue, I'd have sucked it up and authorized it. To refuse to perform the repair because of an unrelated issue, though? Ridiculous. Timeliness 3/10 Technical skill 10/10 Customer Service 1/10 Repairs 0/10 (refused to address.)