No Customer Service…read more Walked into this moderately sized space and received no greeting or offer of assistance. There were two people behind the counter. Neither was on a call when I walked in. I was fully prepared to price and purchase a bike. Walked out after taking a couple laps with NO greeting. Bad business. Won't be back.

They do good work but it's just not good customer service. No warm and fuzzyness at all for a…read morebusiness built around sales!

Popping in on a Sunday afternoon, this small, but mighty bicycle store is great. The moment I…read morewalked inside, staff greeted me and asked if they can help me. The one-room store is filled with bikes, gear, and more. They also help fix bikes too!

Received great service from these guys! They helped me repair a tire on my jogging strollerread more

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

ordered aventon ebike online and had some issues connecting wires. brought it in and the person…read morehelping me quickly connected the wires properly and made a few other adjustments to make riding it more comfortable without me even asking. they have a large number of ebikes on hand to try out. a really good place

MOST helpful! needed a box or boxes for shipping a bike and they provided three at no cost.read more

Fast and good service. Dropped off and picked up for an electric scooter tube replacement which not…read moremany places in the area do. Would definitely come again.

Called& was told to bring bike in they would be at lunch till 2:30, then can look at it. Arrived…read morehere at 2:30 & door was locked. Waited 45 MINUTES!! Left after all that time wasted waiting for nothing! No consideration for wasting someone's time, will go somewhere else that is actually open during their business hours!!

Knowledgeable owner and staff. Quick turn around. Fair pricing. Clean shop. They change tires, pump…read moretires, build bikes, and have a small but perfect selection of bike-related items such as reflector vests, etc. Shout out to Mimi for keeping the shop open an extra 30 minutes so I could grab our bikes before the long weekend! Don't trek it to REI or go to another bike shop--this place is fantastic and there always seems to be street parking right out front!

This is a wonderful neighborhood store. I recently visited with my kid to get them their first bike…read more(hooray!) and it was a great experience. I didn't really have an idea of what kid bike makes sense or things to look for - I was looking for advice and I came to the right place. My kid loves the bike they got here and also enjoyed picking out a helmet and sparkly reflector vest as well. The owner and staff are friendly and helpful. Nice store atmosphere and a convenient location on Chevy Chase DC's main street. I highly recommend stopping by and checking it out!

I had a great experience here buying bikes for my kids. I accidentally broke the brake lines a…read morecouple months later on one of the bikes while untangling it. I took it back to the store and they fixed it on the spot with no charge since it was less than a year since I bought it.

Had a chain break and they fixed it for free. Even adjusted the handlebars. Super friendly and…read morehelpful. Will definitely be back.

A great bike store with knowledgeable, friendly staff. I went in looking for a specific bike and…read moreleft after a test ride with a better choice. I bought the Urtopia Carbon Pro and couldn't be happier with the choice.

We rented two bikes, a kids seat, and a trailer for a casual ride down the Capital Crescent Trail…read more David was super helpful and the whole experience was made very seamless and fun! Would absolutely recommend and do it again

Great small shop with a Royal Enfield dealership. They installed new chain and sprocket so bike…read morefeels new. Jeremy and team do great work. Will return for next service.

I hope this review helps someone. I am a new rider and I purchased a used motorcycle last year, and…read moredue to the big storm I was not able to ride. I don't know much about motorcycles, and I took the guys word that there was nothing wrong with the motorcycle. luckily I did not ride it because there was issues with the motorcycle that would have cost me major heartache. yes it took a little while but there where people ahead of me for service ( I am not rushing anyone! I need this done right!) The end results were everything! This shop was upfront with and I will be coming back. I looked up all the work I was getting done and trust me it could have been much much higher then what I paid. You can't please everyone, but I am pleased so pleased!