Put my bike in for repair after an accident. Was given a very high estimated cost - based on…read more'needed' replacements, of which brake pad replacement was one. However, not that long ago, they had already replaced them (or at least I was so told and charged). Took the bike to another shop, where (1) gave me a much lower / more reasonable repair estimate and (2) observed that the brake pads were, in fact, "well worn". So, after having spent quite a bit on various repairs in the past, I now wonder how much I've been overcharged over the past? My suggestion, Caveat Emptor - double check to be sure - as Pres. Reagan would say - 'trust but VERIFY."

After a lot of disappointing repairs and poor advice at other bike shops, I finally found a shop…read morewith staff that truly know what they are doing. They provided excellent service, repaired a long-standing issue with my bike, and repaired my bike within 2 days. This place is the real deal.

Popping in on a Sunday afternoon, this small, but mighty bicycle store is great. The moment I…read morewalked inside, staff greeted me and asked if they can help me. The one-room store is filled with bikes, gear, and more. They also help fix bikes too!

They are the best of the best super sweet really great job. Lots of good gear lots of great vibes.read more

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

When I broke my Gates Carbon Belt Drive on my Priority Current, I couldn't find someone to help me…read moreinstall a new one on my ebike. I ended up learning how to remove my rear wheel and install a new belt. However I had trouble reattaching the cable onto the internal gear. When Kevin started Terrapin Bicycles, he helped me a great deal with my Priority Current and getting a new motor for it. Years later, I remember his generosity. I called up the shop and nearing closing time, Brie, the bike mechanic said to come in and he'll help out. In 15 minutes, he'll got my bike in top shape. It's so important to find "your guy". Terrapin Bicycles is incredible in their service, knowledge, and relationship with the community. Thank the bike gods for them.

Super friendly & knowledgeable -- took the time to count out & sell 40 brass spoke nipples to help…read moreme on my way to rebuilding our tandem wheel. Great store and got a great feel for their repair shop. Convenient location across from Imagination Stage...easy to get to by bike.

My wife and I had been intrigued by the idea of getting ourselves e-bikes. We had done some…read more'research', for many months, but quite frankly we had become overwhelmed by the number of manufacturers, features, specifications, etc. etc., and as a result, were unable to make a decision. Long story short my wife ran into Good Vibes Bikes in Rockville (https://www.goodvibesbikes.com/) so we decided to take a look. What a difference! We had the good fortune to be greeted by the manager JAIME MUNOZ whose knowledge of the business was truly impressive! We aren't young and described our needs and use cases, and even though the shop had a bewildering array (100+) different bikes, he immediately directed us to 3 different options which he believed suited our needs. He helped us 'test drive' all three, in their safe parking lot, and we were able to make a quick decision. It was a breath of fresh air! He helped us understand the features and operation of the bike, and patiently answered ALL our questions quickly and direcly... Our bikes will arrive in a few days and we have complete confidence in our decision. If you do take the time to visit their website there is a page (https://www.goodvibesbikes.com/why-buy-from-us) that describes the reasons why buying from them is a sound decision. At first, it seemed like a bit of self-promotion, but after visiting and making the purchase, it all makes sense. These bikes are complex beasts. The idea of two 100lb flat-packed cardboard boxes showing up at our house from some gigantic on-line seller, and spending, likely many hours, assembling them, was more than a little daunting. We consider ourselves reasonably technically and mechanically competent, but having them assembled and tested by professionals before taking them on the road definitely provides a lot of peace of mind... Just the safety considerations alone are worth the price of admission... The additional benefit is they also provide a lot of other services for maintaining and servicing the bikes, which is also a BIG DEAL. I cannot imagine the stress, endless frustrating telephone conversations, and the hassle of trying to fix, or worst case, disassemble and return one of these things to some faceless organization! Bottom line is our bikes will arrive in a few days, and we are very relaxed about our decision. They will assemble and test our bikes and JAIME will give us a call when they are ready for pickup. They will load them onto our bike rack, ready for the nearest trail!! Very impressed with JAIME MUNOZ, and the business model in general. I highly recommend them. If you are in the market for an e-bike, walk in and ask for JAIME, it will make your life a lot easier.

They did a seasonal tune up for an older bike. They exceeded expectations in terms of how soon our…read morebike would be ready. Great job and would highly recommend!

Knowledgeable owner and staff. Quick turn around. Fair pricing. Clean shop. They change tires, pump…read moretires, build bikes, and have a small but perfect selection of bike-related items such as reflector vests, etc. Shout out to Mimi for keeping the shop open an extra 30 minutes so I could grab our bikes before the long weekend! Don't trek it to REI or go to another bike shop--this place is fantastic and there always seems to be street parking right out front!

This is a wonderful neighborhood store. I recently visited with my kid to get them their first bike…read more(hooray!) and it was a great experience. I didn't really have an idea of what kid bike makes sense or things to look for - I was looking for advice and I came to the right place. My kid loves the bike they got here and also enjoyed picking out a helmet and sparkly reflector vest as well. The owner and staff are friendly and helpful. Nice store atmosphere and a convenient location on Chevy Chase DC's main street. I highly recommend stopping by and checking it out!

Had a chain break and they fixed it for free. Even adjusted the handlebars. Super friendly and…read morehelpful. Will definitely be back.

I highly recommend this place, I needed to repair my electric scooters tire as my brother…read moreaccidentally ran over something and popped the tire, after going to many different places I found this one and asked them if they could repair it,. They ended up repairing it for a very unexpected low price they have bikes, pumps, tires, and more in their shop! I would highly recommend coming here if you need a bike or have bike issues.

A great bike store with knowledgeable, friendly staff. I went in looking for a specific bike and…read moreleft after a test ride with a better choice. I bought the Urtopia Carbon Pro and couldn't be happier with the choice.

We rented two bikes, a kids seat, and a trailer for a casual ride down the Capital Crescent Trail…read more David was super helpful and the whole experience was made very seamless and fun! Would absolutely recommend and do it again

Great service and good prices. The turnaround time was much shorter than I expected. Would…read moredefinitely recommend

Great service , look for Jeremy, if u need service with your motorcycle, this is the place to go…read more Well recommended.