Brought my 14 Fatboy in today for a much needed brake flush. Dennis quoted me a fair price up…read morefront, and told me he would do his best to do the work today. The bottom line is these guys delivered. Price as quoted (well below the local MotorCo dealer), with the work done professionally and to spec, while I waited. I see people on here saying all the good reviews were written only by friends of the guy who owns this business. Don't believe it. I met Dennis for the first time today, when I brought my bike in. I trust him, and I think you can, too.

Have been going to Crossroads Cycle for about a year. He discovered the bad rear brake installation…read moreon my VFR800 from another shop. Fixed it, inspected it, got me back on the road in a day, no drama. Dennis is both an excellent mechanic and a trustworthy businessman. Great combination and will keep me coming back.

I had a very disappointing experience with Washington Motorcycle…read more About three weeks in advance, I spoke with Daniel, who I understand is the owner. He told me I could drop off my bike at any time. I wasn't able to bring it in that same week, but when I returned to town the following week, I tried to drop it off. Instead of reaching anyone, I was directed to a virtual assistant. I called repeatedly and left numerous messages before finally getting a response that they weren't accepting any new bikes until the following Wednesday. I explained that I rely on this motorcycle for DoorDash deliveries and that it's my household's primary source of income. Because the bike is broken, I can't work. Despite explaining my situation, I was simply told they weren't taking any bikes until the next week. The following Monday and Tuesday, I again called multiple times and left more messages. Daniel never returned a single call, and I still had no appointment or any clear communication. As a first-time customer, I expected much better communication and customer service. If you're too busy to take on new work, that's understandable, but not returning calls or keeping customers informed is frustrating and unprofessional. Unfortunately, I was left without a mechanic after being told I could bring the bike in, and the lack of communication has been extremely disappointing.

Totally dependable and good communication. I go here for all moto service needs on my Triumph speed…read moretwin.

Gotta say, I'm impressed. Was looking to buy a used motorcycle from a private seller. Had Fairfax…read moreCycles do a pre-purchase inspection and I'm so glad I did. They found all the gremlins. Saved me thousands and lots of heartache. Thank you, FC!

I usually work on my bike myself, but this year I didn't want to spend too much time on it,…read moreespecially replacing the stock front fork with an Ohlins on my Yamaha XSR700. I also wanted a second set of eyes to check all my work and inspect everything once in a while, so I dropped my bike off at Fairfax Cycles. The main service I requested was to replace the front fork and exchange the fork and brake oils. I bought the Ohlins fork from Partszilla and dropped it off at the shop. I was missing some other small parts needed, and they were able to order it for me. I had a budget I wanted to stick to, and they were able to work with me to meet my budget and the services I needed. They were very flexible. For the amount of work done on my bike, I'd say the price was fair. The place is very busy all year round, though. Please set your expectations. You'll likely have to wait to get serviced. You'll also need to pick up ASAP. I felt good about all the services performed on the bike. The installed Ohlins fork makes the bike so much better. Will I come back, a definite yes.

Maybe the worst mechanic on the planet. Always waits until the last minute then doesn't have parts…read more And not buy anything without a title from him mine turn out to made of stolen parts

So...I bought something. And I can't in good conscience recommend this business to anyone…read moreafterwards. ---------------------- Edit: Because of his response, I'll elaborate. which is fair, and I honestly should have done so in the first place. Pros: He was really helpful when I was looking at "POS" bikes on offer up. I'm big on service, and the fact that he was willing to look out for me like that, at the time, spoke volumes. Towards the end he seemed a little irritated, but that's understandable given he hadn't made any money off me at the time. Cons: Once I got a bike, he came to pick it up, which I appreciated. The issue was, I was quoted a specific day for pickup, and things went weird after that. The day came and I was running late, so I asked if he had left the house yet. He said no, so I asked if we could push the time back a bit. He said he had already left the house and was ten minutes away...ok...so I showed up to the meet and he had my bike. He then goes over all this stuff about how it's terrible and how it's going to fall apart any minute and how I need to give him however many thousand to get it in good condition. It was overwhelming to say the least. It was also all off. Some of his advice was valid, but overall it was excessive. I got charged $165 for what I thought was less, as it is everywhere else in VA. I also think the delivery was too abrasive and fear-tactic-y. Anywho, 6 months and 3k miles later, the bike is still running strong. ALSO, I recommended him to someone else, and they said he was taking forever to get their bike back to them. Note to AJ: I apologize for not explaining the reason for my review sooner. I should have said what was wrong from jump. But also, insulting a former customer, however warranted you think it may be, will never be good for business. I support what you stand for, but the PM you sent me was off base, and the way you take criticism is a reflection of your customer service, both of which start off well, but fall off hard. Hope everything works out for you boss.

Great guys, very friendly and knowledgeable and actual service with a genuine smile. Where do you…read morefind that these days? Had ape hangers installed on a Street Glide. Their work was meticulously done and came in under original estimate. And, the original estimate was already under Harley's estimate. They also do performance work. I would trust Beul, LA and Randal with my bike any day!! Great work. Can't say enough good things about the experience.

Incompetent, dishonest, unprofessional…read more This dude dodged my calls and texts for nearly a year while he left my 2021 rotting under a tarp in his parents' side yard. I literally had to call the police to get my bike back. He was incapable of completing the repair he charged me full price for and did an additional $700 worth of damage while in his care. For the love of god, go anywhere else.

nelson removed the stock exhaust off my 30 year old bike and installed the shorty exhaust pipes…read more he also serviced my battery which i did not notice but when shown it needed distilled water added to it.

The crew were super helpful and informative helping me out with a blown rear tire. Special thanks…read moreto Martinez.

Jeremy and the team are the best. They are honest and have fair prices. I've been going here for…read moreyears.

They usually squeeze me in and do service and repair work on my fairly new BMW. I've been very…read morehappy with their service and they are closer to me than the factory dealerships, which often charge more and require appointments a week or two away from my needs... and good Korean American diner next door for a meal while you wait...

Urban East has done a remarkable job rehabbing TWO antique motorcycles for me. First, they…read morerehabbed my uncle's 1977 Hondamatic 750CB to an excellent condition. Then they rehabbed by 1976 Triumph 750 Bonneville to showroom condition, 50 years after I originally bought it! They are the best in the business!!!