Office personnel is very service-oriented and knows the policies. I certainly trust him. Pricing is…read morenot inexpensive but I think that's the area. My only complaint (and not within ESS's realm) is some of the tenants are way too self-centered: they park without consideration for others who may also be trying to load or unload and they do not return the carts to the storage areas so that others can use them. Guess this type of behavior is reflective of today's world. That said, I do recommend ESS if you can tolerate the inconsiderate behavior of some of the tenants.

This location is conveniently located, and easy to navigate. Staff is available to assist, and…read morefriendly to boot!

Very positive experience. Simple and easy to self store items. It was easy to get access and then…read moreeasy to move out. Also appreciated the prompt calls from the company to confirm move in and move out.

We had to put some stuff in public storage after moving to the Bay Area. We've used this place for…read more3 years. We've had a wonderful experience working with Elsie, the property manager. She does a great job maintaining the place and making sure our stuff is secure. I made the mistake of not putting my lock on the unit correctly twice, once right before going on vacation. Elsie called us and went and put a temporary lock on the unit to keep our stuff safe until we could return and replace with our own lock!! That's good service! She was also great to work with when we moved out before our next move. She made everything so easy!! Would recommend this place!!!

Hidden gem in the Bay for storage!! Tony is the MAN & was nothing but gracious and helpful my whole…read moretime renting a unit. My items were safe, stayed clean, and were easily accessible if I needed them. Cost was reasonable and made moving back and forth so much easier. I would recommend them any day!

This is one of the best finds in the Bay Area! Tony the manager snagged me a great deal on a…read morestorage locker. Don't waste your time with the chain ones. They will only increase your prices 2-3x a year. Intro prices are nice but you will pay in the end. Stay and support local. I live and swear by California Self Storage. I don't think they will go big and mess with the honest people who are looking for a fair deal. Tony is good and he will take care of you. Just check who rents at CSS. Enough said.

I've rented in this particular PS storage facility for some time now. It is clean, convenient and…read morevery well run. Last night on New Years Eve I dropped off a load of Christmas items to my unit, then found out my auto battery had died and the car wouldn't start. At 4:45pm on a Sunday NYE night I was worried about getting out of there, but Margaret, the Manager (who works until 5pm, even on NYE!) stepped up to help me jump my car and get me on my way. And save my bacon! Margaret, thanks!!! And a very merry 2018 to you.

Avoid this facility. Unit sizes do not match advertisements. I recommend finding other storage…read moreoptions. We were moving from out of town and booked our unit online using a promotion. When we arrived we were surprised to find the dimensions of the unit were not as described in our contract. The roof of the unit was slanted and it was half the size as advertised, with low hanging pipes that make stacking boxes or bulky furniture impossible. We show up with our uhaul and there is no way it's going to fit, we had to switch units which caused a loss of promotion and over DOUBLE the price for the same size we had originally booked. We literally got trapped there, quite a horrible customer experience. Their corporate office gave us a bunch of legalese "unit sizes are approximate" and did not supply any refund. Horrible way to do business, we are so upset we physically moved our things elsewhere

This is not a legit business? Takes massive advantage of poor people. Demands cash only or Venmo…read morepayments to get your car out. Massive haz mat everywhere. My neighbor was forced to give the owner $$$ cash, no receipt. Does sneaky contract biz with private residential, multi family property owners, Uses intimidation tactics and "charm" on the most vulnerable who have little resources in the community. Bottom of the barrel feeder .

They did towed my car from Home Depot Palo Alto which was parked legally have pictures to prove…read morethat after I argued with the guy who towed the car they did paint the curb in red next day to prove me something... Also they did charge 475$ for towing, it was less than 30 min parked at their space which is ridiculous.

I have been a customer for more than 15 years. They are professional, they know who you are if you…read moreneed to contact them, they are easy to work with. The facility is well-lit, secure, clean and well maintained. My storage items are in great shape. The pricing is fair and as they say, the price increases are modest and some year there are no price increases. I enthusiastically recommend this company.

Safe, clean, kind, and fair prices. Menlo Atherton Storage is family owned and operated. You can…read moreeasily speak with someone on the team for help with questions and they are all wonderful and easy to talk to. I loved having a storage space there and had total peace of mind. When I moved out I found the moisture absorbing pouches that I put in my items in case of any moisture getting in there, and they were totally dry, even with all the rain we have had. The buildings are well cared for and maintained. You don't have to wait on hold to speak with a human or be routed to some corporate call center if you ever have a question. It feels like a small town, easy, simple, person to person. If I ever need another storage unit I will definitely go back!

Auto Keep is a great service. Martin & Edward are very responsive and accommodating...cannot…read morerecommend enough! 6 stars gents Cheers Mark

Did not proceed with Auto keep however their info and…read morecommunication was very good. If circumstances were different I would consider them again

This is the closest storage unit to us. We've rented here for a couple of summers. This one…read morecharges due a lock even if you've purchased one. The unit is on th 2nd floor. Access is through a shaft no elevator in this building.

"STOP PLEASE DO NOT RENT HERE" I rented a space at this location 1961 E Bayshore Rd…read more I moved out on the September the 19th and the stupid store manager vacated me on the date October the 2nd. They ended up sent me a bill for the whole month for the amount $320 And this how my nightmare begun with this unprofessional and miscommunication staff the works in this place that's why I am writing a bad review to tell and save people a headache what I went through with bad experience I had on this place. All started when I got the bill for $320 And then I called the store manager and of course she is never available and beside that she always parked her black Chevrolet cammarro infront my unit when I was getting my stuff out I had to brake my shelves because her car always parked infront my unit. Very inconvenient for customers. 2- I called to dispute my bill and they gave a number to call 1-866-247-6620. I called and explained my story the staff I spoke they were nice, but worthless because they told me they were going investigate my dispute and they will have an answer for me in the next 24/hrs. 3- That was on Friday I called to dispute my bill no one call me Monday Tuesday.! I was worried. 4- I called back on Wednesday morning to find out what is going on with my dispute since the 24/hrs window have past. I spoke with some again, and short story they told me the same thing over. And over again that my dispute is going to be process in 24/hrs I told her that the was the same thing the staff person told me on Friday the I called to dispute my bill. At this point I knew that they wanted to get their money $320 no matter who I spoke they all are liars and were telling a lot of bullshit.! So because I care about my credit I ended up paid $320 even though I shouldn't be paying this, but I wanted get over with this thieves. "So do you self a favor and ""DO NOT RENT WITH THIEVES" Thank you Public Storage for bad experience I had at this place.

This kind of place that makes you feel as though you are bothering the staff; when I say staff, I…read moremean the one guy playing solitaire in the corner. If and when the guy does get out of his seat, he usually stares at you for what feels like eternity and waits for you initiate verbal contact. If you've never seen a storage unit that closes at 2pm on the weekends, has one parking spot for over 400+ units, or refuses to fill out a contract because "we are going to close in fifteen minutes", come by and look at the creep in the window. In fact, don't - just take my word for it.

Been storing there since they opened late last century. Sure the parking can be tough (downtown…read morePalo Alto, duh!), Sure the staff is abrupt some times (would you always be Mr. / Ms. Sunshine if you had that job). The building is sound (survived Loma Prieta just fine thank you). But at the end of the day, you store stuff there. So the important things are a fair price, a dry environment, security and convenience and they hit on all of these marks.

I visited this UPS Store location because I was in the area for an optometry appointment. I came in…read moreto drop off a package to be returned to Amazon. Upon entrance, the employee greeted me and helped me right away. I showed the return QR code sent to me in the email. It was quick and seamless. The employee finished the transaction and wished me a good day. The store is clean and friendly service. No complaints!

Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax…read moreurgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.