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The UPS Store

2.3 (146 reviews)
Open 11:00 am - 4:00 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

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Shipping centers

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Recommended Reviews - The UPS Store

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2 months ago

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15 days ago

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11 months ago

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3 months ago

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9 months ago

The staff on Saturday August 23 2025 was exceptionally rude. It was taller Indian guy at the middle register around 2-3pm.

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1 year ago

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10 months ago

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6 months ago

Very friendly people and staff at work here always pleasant and cheerful. Attentive and good service

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7 months ago

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7 months ago

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8 months ago

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1 year ago

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11 months ago

Customer service is very poor;an older lady at the counter is extremely rude and unpleasant , will not be coming here again.

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2 years ago

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2 years ago

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1 year ago

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4 years ago

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5 years ago

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5 years ago

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3 years ago

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2 years ago

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4 years ago

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8 years ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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4 years ago

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3 years ago

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2 years ago

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5 years ago

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5 years ago

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3 years ago

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3 years ago

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2 years ago

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4 years ago

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6 years ago

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3 years ago

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6 years ago

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6 years ago

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Page 1 of 4

Ask the Community - The UPS Store

Review Highlights - The UPS Store

. Other employees who we don't know by name have been equally helpful, polite, and efficient

Mentioned in 4 reviews

Read more highlights

FedEx Office Print & Ship Center - Alan from fedex with 2 years of experience with 0 sense of customer service.

FedEx Office Print & Ship Center

(185 reviews)

I've been to this FedEx Office location in the past -- but never to actually ship an item. Rather,…read moreI've used their printing services and shopped around the items that they have available for sale. This morning, I needed to send a very heavy item across the country. I've had such bad experiences with the United States Post Office over the last couple of months; so, I decided to give FedEx a chance. After all, I never have issues with FedEx when a package is mailed to me (whether from business or friend/family). I had read several sources online that explained that FedEx is often the surprisingly less-expensive choice for larger or heavier packages (*anything over 2 lbs). I used the price calculator on their websites -- and the cheapest USPS option for my package was nearly $100 more for this package! I didn't want to risk paying so much for service that has been very inconsistent. So, choosing FedEx is a "no-brainer." This FedEx Office location is ALWAYS clean. It is also very convenient (and with ample parking in front or the rear lot) -- despite the busy nature of California Avenue (even further east near the Mollie Stone's grocery store where this particular FedEx Office is located). The employee behind the shipping counter was extraordinarily helpful. As I stood in a short line, I listened as he patiently helped a man sending multiple packages. He answered every one of that man's questions (which helped me just by hearing those answers). The employee noticed that I had not filled out a label on my package. So he paused while helping the man at the counter and invited me to fill out a form on the table to my left. It was a simple and easy form -- as straightforward as a certain TV detective used to say, "Just the facts." When I arrived to the counter a few moments later, I was greeted with a smile (beaming even from beneath his COVID mask). He offered all of the information that I needed in a quick, professional and patient manner. He seemed genuinely happy for my business. This is a stark contrast with the "service with a scowl" that (unfortunately) seems to be the norm at the USPS now. Plus, I have the added benefit of realizing that FedEx always seems to have better reliability when it comes to delivery. I will certainly be back! I live nearby, so I can actually walk from my home to this location. It's not far from the California Avenue CalTrain station in Palo Alto. Well done, FedEx Office. Well done!

Came in to order some printed material recently. Coy and Eli were super helpful, five stars each…read morefor both of them. Order was correct and on time! And then Nathan had to ruin it. Had a friend go in to pick up the order on my behalf and he refused to release it without a photo ID or make even the slightest effort to be helpful or find a solution. I had to drive an hour down from San Francisco to show my ID for the pickup. The most irritating part was that once I arrived, the person at the counter asked for my name, took the payment, handed over the order without a word about IDs. Employees like Nathan should not be allowed anywhere near customers. His attitude and unhelpfulness made a five-star review into a one-star review. I've spent a few thousand dollars each year at this location, would not want to go back.

The UPS Store

The UPS Store

(56 reviews)

I visited this UPS Store location because I was in the area for an optometry appointment. I came in…read moreto drop off a package to be returned to Amazon. Upon entrance, the employee greeted me and helped me right away. I showed the return QR code sent to me in the email. It was quick and seamless. The employee finished the transaction and wished me a good day. The store is clean and friendly service. No complaints!

Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax…read moreurgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.

The UPS Store - shipping_centers - Updated May 2026

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