I have always received excellent service from the folks here. I have used them for notary services and especially for any shipping I need done. Once a year I ship out my homemade jam and it's not easy. However, they know just how to send it and are very careful with the addresses. Everyone that receives it says it is carefully packed. In addition, they have taken ownership with any problems that can come up with addresses. Jay has followed up several times with one difficult shipment. They are always friendly and thorough. read more

If you can, avoid this UPS store for packing or printing. The Fedex Office charges me $.20 per page but the guy here told me that the computer broke and he needed to put my USB into his computer. He printed two pages for me and charged me four dollars. I saw at one time a guy was pressured to buy a roll of tape for sealing his package. After he bought it, the clerk put a piece of tape on his box to seal it and told the guy you can use the tape the next time. No goodwill there, only $$$. read more

Very bad customer service experience. I had an appointment with ALBERT, one of their team members. he didn't show up. read more

I stopped by to send a very small very light package (jewelry box with in expensive earrings). I was seen after a very long wait & then told it would cost almost $33 to send by US mail! I was surprised, then took the package to the post office and sent it, including insurance up to $100, per USPS for a coast of under ten dollars (nine & some change). I'm all for supporting small business, but wow. I won't be going back there. read more

If you need legal documents notarized, this is the place to go. Their notary was professional, knowledgeable, and efficient. In just 30 minutes, he notarized five documents with multiple pages and arranged overnight shipping without a hitch. He also caught that I needed a specific California addendum since the documents were being sent to Illinois, which I truly appreciated. Excellent service from start to finish. read more

They refused to notarized a child travel consent form as I only had my green card with me. How can you be so incompetent to refuse a federal ID... Don't move away just run away from this business. read more

the workers are always rude and rush you even when there is no line. Also, when i asked them a question about shipping something, the worker turned around, looked at her coworker, and started laughing at me read more

The staff on Saturday August 23 2025 was exceptionally rude. It was taller Indian guy at the middle register around 2-3pm.

We have been customers at this particular UPS store for many years. In fact, this is the third owner that we have worked with. Jay and his crew are simply wonderful. They always say hello, and they go the extra mile to help, often assisting me with heavy (or numerous) packages without my having to ask. If a package is misplaced, they find it. If a package arrives that is marked perishable they call immediately. While it's true that this is a business, I really feel that we are treated as family. I would not hesitate to recommend that this is a very safe place for your packages and all your mailing needs. It is so nice to have a UPS that feels like it is part of the neighborhood rather than just a Postal Service. read more

I'm grateful to have a UPS store that's close to home and open on Saturdays. But by God, the place reeks! It smells like someone spilled a case of cheap cologne in a men's locker room! I always end up with a migraine when I go there. And everyone is very rude read more

My go to local store and they have always been very helpful.Have sent some international documents and also has done notary number of times and they care and take care of the customer needs read more

Very friendly people and staff at work here always pleasant and cheerful. Attentive and good service

They overcharge people for a piece of tape and just take advantage of people. I do not recommend coming here. Go somewhere else. Rude service read more

I've been coming in here for years for all sorts of services and never ever had a bad experience. The new owners are super friendly and helpful and the service is still great. I can't explain these other bad reviews - are we even in the same place?! read more

This is my local UPS Store, and I frequent it often for Amazon returns. I have always had professional and friendly service from the various staff. They are also open earlier and on Sundays which is a plus in my books. So not sure about the negative reviews here, but I have always treated the hardworking staff with respect, and received that in kind. read more

Jay is the man. He helped me with a same-day printing request (a tiny job, it only cost $13), and really took the time to give me white glove treatment. He even offered higher weight card stock from the back of the store versus what was listed on the ups website. He's clearly an expert on printing and could explain to me in detail the different types of paper weights and print quality available. Will definitely be going back for my printing needs read more

I'm returning packages and the older gentleman is extremely rude! They need to work on their customer service and attitude. If I could give them 0 stars I would. I will not be returning to this store and letting my friends know too. read more

Customer service is very poor;an older lady at the counter is extremely rude and unpleasant , will not be coming here again.

This place has turned super chaotic since they started taking amazon returns. Combine that with Covid and it's looking like a warehouse of unloved unwanted items near the end of the day. Plus side is that they always have a notary so if you need a quick notarization this place has one! Downside is that when someone is getting something notarized, they're one staff member short so the line immediately backs up. The store space is ridiculously small so it gets congested really quick. Their computers are super slow so getting a quote or shipping something can take awhile. Staff aren't overtly friendly but they're competent. Make sure to read the amazon return instructions since sometimes they refuse to take things even though it states something along the lines of "no need to box drop off at UPS!" I've had staff refuse my returns due to not being in a box. read more

The customer service has improved, they greet every customer that walks in and attend to them. I was there for a notary service, and needed to print out the documents for the notary. Typically it's $1 per page for printing at every UPS I have been to. However, the owner (I believe) told me that she will charge $1.99 per 10 min for computer use, plus the printing cost. I told her that I never got additional charges for a print job at any other UPS. I didn't even touch their computer. I only needed them to print out the pages. She said her UPS store has different franchise rules!! If you need to print a shipping label or any document for notary, just know that this particular UPS will charge you a fee for computer use (even you won't use their computer)! P.S. The notary at this UPS store charges $15 notary fee PER signature, not per person or page. We had multiple signatures on a page and got charged close to $90 for everything!! read more

I've been here numerous times. There's a middle eastern or Indian guy who's always super nice, hence the 4 stars. However, this time there was this older Asian lady there who was rude about my label not being printed even though the instructions literally said "The UPS Store associate will scan the return code and print the label." She was so adamant that she was right and that "it's always been that way" it totally killed the customer experience. Yay to the other dude, who deserves a promotion or raise. read more

Came in to drop off some amazon returns and they were fairly busy. Despite having a lot of folks they seemed to have their operation down smooth and had stickers in the store to ensure people were properly socially distancing. Kind of a small space so not a lot of people can be in there at once but they seemed really speedy and all wore masks (but not gloves). read more

This most recent ownership change has been great. Jay and the folks are helpful, kind, and efficient. I've even seen a marked improvement in the long-time employees - proof what a change in culture can do. Love this UPS store and go out of my way to come here. Keep it up! read more

Wow, the " manager" this 4/27 clearly had a bad day and decided to let his customers know. I've been verbally trashed, UPS compliance you should investigate and resolve this, it was disrespectful and borderline. My Amazon return wasn't matching UPS standard for packaging, when out of the blue one UPS employee said out loud "I wouldn't take this trash bag, half ripped"..... I was speechless for a second, ok the parcel wasn't boxed but it was one of those soft pkg Amazon is using. The guy just had a bad day. When I told him he cannot talk to customers like that he ironically said "I'm the manager".... What??????? So my fellow Palo Alto neighbors, I would encourage you to change shop, the "manager" clearly think the "customers" are trash. What do you think UPS? Manager of the month? read more

Ive gone back and forth on this location. Early on in its tenure we had a rough experience with their notary service and shied away for some time. But, given the convenience of its location, it was inevitable that we would cross paths again, and so we have..... I have to say from my experience they have provided excellent customer service when we have used them: First the UPS drop off. When we have to return something to say Amazon, its just super quick and convenient. Drop off the package and go. Always get a friendly hello and thank you from the staff. Never had a package not get picked up etc. Shipping. Look rates are going to suck even at the USPS. if you have to ship, they also make it easy. I have not tried the packing service, rather I prefer to pack and label myself. Like at the Post Office it does take time. Fingerprints: Thanks to or utterly useless Board of Registered Nursing we had to get our fingerprints rescanned. (They already had a set, but wanted a different format). The live Scan process was quick, and the person doing the scan made sure each print was of good quality. That last part is key: Its submitted electronically so if one is bad you hear about weeks later and have to go through the process again. Its Midtown location means that parking is either okay or it sucks. Its also a small store so if there are lots of people in front of you then you are going to have to wait unless its a simple drop off. read more

One note of caution: Bring in printed paperwork if you have Amazon returns. If you try to pull it up on your phone, it could take forever. IDK what is the issue there. This is a franchise and somewhere around summertime there were new owners so it's much improved! The past employees were incompetent and rude, I honestly hated going here. The new employees are competent and nice. read more

I really want to love this store because everybody is really helpful and friendly except the bigger middle eastern man. He is ALWAYS extremely rude. I even try and go out of my way to be nice but it never fails he is just rude and mean. I constantly hear him arguing with other customers as well. Today I walked in and saw him and walked out. I don't need him ruining my morning. I wonder why he is employed there. read more

Go somewhere else. Anywhere else. I attempted to return an Amazon product here that had a severely damaged shipping box during delivery by UPS. The box was so damaged I didn't open it. It was still taped up. The UPS staff here refused to ship it unless they charged me for a roll of packing tape to tape up the box. They cited UPS liability, despite the Amazon Return QR code I gave them that indicates the shipping box had been severely damaged by UPS in transit and was unopened. UPS already had full liability for the shipment due to servely damaging the shipping box. That was lost on the UPS staff who didn't even ask me before attempting to charge me for the packing tape. I walked out. Terrible customer service. read more

I've only had a few experiences with this UPS store but the few haven't been pleasant. The current workers are racist toward only African Americans. On multiple occasions have I paid extra amounts of money to have a parcel sent on a certain date to only have my package either " lost " or somehow out of the system after a few days. What happens is they set aside certain packages to not be shipped when they're supposed to or they're thrown out. Either way it's not cool whatsoever. I've seen this once and just wanted to bring awareness for others .. won't be returning to this specific location read more

Summary: This is a convenient location for with Plenty of parking. The store is small but efficient. I always bring my Amazon returns here. Staff are not super social but efficient. For neighborhood location, I think it is solid. read more

Bad customer service, i was in at morning, the big guy is only one working. i was return a air purifier, and i use the original box, and the guy ask me to get another box. I said that is how it came, he refused to ship for me. He also use curse language. This kind person should be fired!!!! read more

What an extremely disappointing and frustrating experience. I submitted a print request for flyers that I need for an event on 4/26. The receipt had confirmed that it would be ready for pick up the next day. When I went in to pick up today, not only was my order not completed, the employees seemed to not even have a clue to what print requests they had received. This is until they logged into their system to check their queue and found my name. I paid $13 for a colored design to be printed on card stock/postcard material paper. Tell me why the employees decided to print it out on regular printer paper on spot?...Not to mention the employee messed up on the paper orientation which I had noted in my original print request as well as the color of the design. The colors came out completely different than what my proof was submitted... The employees did not offer any sort of apology or any solution at the very least. I had to request myself for a refund at this point. I'm not asking for the employees to be passionate or enthusiastic about their jobs. I don't even need them to be "nice" to me...but at least deliver on the bare minimum of getting the requests completed and provide the promised product that customers paid for. read more

Wow are these folks picky! The Soup Nazi has changed his game and can be found at this location. Now though it's NO TAPE FOR YOU! This week I brought in a "customer to provide packing Amazon return." Usually I'm pretty good about packing everything and had all the original packing materials so it was well packed. However I neglected to tape up the top flaps of the box. This would have required 3 pieces/or about 9 inches of packing tape. Well I was immediate told you have to buy a roll of tape for something like $3-$4 bucks instead of them taking the tape gun on the counter and slapping a few measly pieces on there to close the top flap. Now I get it - customers probably show up al the time with poorly packed materials but that wasn't the case here. You'd think a simple "well make sure it's taped up next time" and the store taking a few seconds and maybe .00003 cents worth of tape to complete the job would have been the courteous thing to do, but NOOOOOOOOOOOOOOOOOO NO TAPE FOR YOU! That's a bridge too far for these folks. Instead I had to drive back home slap the 3 pieces of tape on there and make a second trip to the store. Mister Store Manager - was it really worth it? Turning away a customer over such a petty item. With that kind of attitude you won't be in business for long. My advice - skip this location and find another UPS store. There are many more close by. read more

Great, Store, and very personable service. I've use this location many times, and very happy with Personal and their follow through on detail. I highly recommend! Rich read more

I am loath to write a terrible review here. Businesses can make mistakes and usually I am satisfied if they can rectify the situation with a pleasant attitude. Unfortunately, this is not the case when my package was lost. While individual staff have been helpful, service by the manager exhibited multiple mistakes and was unhelpful and unpleasant. The manager: 1) Made typo in the address number when entering it in the computer. 2) Did not have me review the data entered (where I could catch the error). 3) Gave me the wrong receipt for the package. The package was delivered incorrectly and I was directed to the store. I spoke to the manager directly, who took little initiative to address my concern. I expressed my displeasure with the poor level of service he provided. Eventually, he agreed to put a trace on the package and said he would call with an update. He was unhelpful and unapologetic. Things continued downhill: 1) No return phone calls were made. Instead, I had to repeatedly follow-up. 2) The manager was unavailable whenever I called or went to see him. Clearly, he was avoiding me. I have not been able to speak to him since my original return visit. 3) I made numerous phone calls to UPS Customer Service; all who were helpful, but told me the eventual resolution, resided with the store. 4) Eventually a check for the lost package was issued and I was told I had to pick it up. I tried. The staff could not find the check, nor did they call me back. Finally, it was mailed to me, months after the package was lost. The mistakes and lack of any reasonable customer service were simply terrible and unacceptable. I will not use their service again and caution others to consider other places that care about you and your business. read more

I had a label in the email. I printed out but forgot to bring it to the store. They said I could just email them. I didn't know an email sent to them would cost $2.99 just to send them an email and $.30 just to print it. I am not sure why i didn't think about just giving them the shipping # so they can just print it. I feel they could have told me. They were very nice but I was surprised by the cost. read more

Quick, easy , no line to send off a package to New Jersey, I think the process Was so simple. Walk in , hand package, weigh, and pay. Lady was friendly. When I asked how much for 3 day delivery , she said $52!!!! So insanely more. I am sure US postal service was cheaper, but not as convenient. This place is nestled in a small strip mall in midtown Palo Alto , right next to Baskin robins, so if you want to get ice cream, it's a great location. If you have time , go to post office! It will be cheaper. read more

The workers are awesome. Nothing to complain with on that part. My issues were the prices. Holy Jesus. I sent a two day package/ envelope to Las Vegas. Just two pieces of paper. Quoted at 36 bucks. That's right 36 bucks. Post office same envelope cost me 9 bucks. It's a no brainer. Both give the option of getting texts messages when it's delivered. UPS never notified me when it got delivered. Nothing at all. Mark my word never again. Never never read more

I really like the folks at the UPS store # 4562 They are eager to help me and are very courteous Their prices are a bit high though for using USPS so I go to the Post Office for that. We have a mailbox there and it works fine. read more

After recently leaving a one star review of this UPS store, I was pleasantly surprised to find a thoughtful response from Jay the owner. Hey when the business takes the time to follow up that says a lot and deserves some recognition - and a redo! Thank you Jay for listening to my feedback and responding. I appreciate it! read more