Worst experience ever. Poor communication and manager on site is never on site…read more If the manager is on site, she usually reeks of weed and has absolutely no customer service. This location is overpriced and you definitely don't get what you pay for here. The units are in poor condition and anything complain or suggest is answered with an excuse. Public storage corporate, take notice of your reviews. Update your business model and hire qualified workers if you're charging qualified prices.

They never return your calls even if your on the grounds they won't answer the door. They charge…read moreyou for all sorts of fees and u need 60day notice.. wouldn't do business with this company ever again!

US Storage in Hawthorne is the most friendly and welcoming storage location I've ever been. I had…read moreno idea on what to expect when renting a unit, they took their time and walked me through an experience I was not familiar with.. thanks Benson and Paola.

We have been using this storage center location for more than 8 yrs now and I'm writing to share a…read morevery disappointing experience my husband had during his recent visit. An employee named Paola spoke to my husband in an extremely rude and unprofessional manner. Her tone and attitude were completely unacceptable and left feeling disrespected. Every customer deserves to be treated with basic courtesy, and this interaction fell far below that standard. I'm posting this here because I believe management should be aware of Paola's behavior and take appropriate steps to ensure this does not happen to anyone else. We hope to see improvements moving forward, as respectful communication is essential to good service.

I have been a customer for over 7 years. Great place! Great location…read more Lupe is so kind and helpful, she is the main why I stay there! I recommend this for your storage needs.

This is a great spot! I have been there for many years! Look for Luoe and she will take care of all…read moreyour storage needs! Best customer service!

So clean and nice - and EVERY unit is climate controlled. The staff are super helpful and friendly…read more Cynthia helped me, she's amazing ! And so affordable! The price actually surprised me. So happy i found this place- HIGHLY recommend !!

Gilbert and Ozzy helped me out. They were both knowledgeable and broke down everything for me to…read moreget a unit. These guys will not hesitate to help you out and they will answer all your questions.

Frankie, the so called store manager is so rude and unprofessional. I called to have my items…read morestored and she just started being so negative telling me about what past customers have done to abuse the 1 month free term. Then I proceeded to say I'm a long standing client in another state and she mentioned hoppers. Something I have no intend doing. This lady has got to go be fired she acts like a child.

December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking…read morefrom the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say the worst part about their job is how aggressive they are towards customers. And there's a class Action suit against them for their bait and switch tactics. Not "good" Mormons who run this Utah corp! I need a good personal injury / property negligenc Lawyer. Google " Extra Space storage class action lawsuits." There are many. They are Corporate abusers of consumers. These assholes don't deserve your business

California Storage Masters is no more as a business. Sean had sold the facility and, as of Jan 1…read more2023, it is now US Storage Centers. Of course the first thing they did was to raise the rents. For me it went from $235 to $360 a month. Since the new company has limited hours in being able to access your vehicle or container, the increase does not make it worth using the space again. It's unfortunate because it was close to where I lived but such is capitalism. It is now like any other expensive storage facility.

Does anybody know how to get in touch with these people? I've heard that they've sold the building…read morebut some of those storage yards must still have parking available. Does anybody know who took that part over?

Working with Delilah was a great experience! She's knowledgeable, friendly, and went above and…read morebeyond to help me. Secure Space is lucky to have her!

This place is is amazing, staff Mr.Vance was very helpful and and attentive , prices are…read morereasonable and Low compared to others ..

Had the pleasure of having one of the best to give me a big enough storage for my stuff. Thank you…read moreRosa on Rosecrans location (originally from gardena)

Shady Auction Practices, Zero Accountability I fell behind…read moreon my monthly bill, and my unit went to auction -- something I understood. But instead of handling the process in good faith, Public Storage took advantage of the situation in a way that felt completely unethical. The first auction brought in a high bid that would have easily cleared my balance. Instead of accepting it, they rejected the bid without explanation, then added another month of charges and re-auctioned the unit -- for significantly less. Between the two auctions, my unit was clearly tampered with and ransacked. I never authorized this access, and they've provided no explanation, no access logs, and no accountability. That's not just unprofessional -- it's potentially illegal. I reached out to everyone in their management chain: Isaac, Hitesh, and Tionna Wedlow. None of them responded in any meaningful or professional way. The only person who treated the situation seriously and professionally was James Bangar -- and I appreciate his effort. Unfortunately, the rest of the team seemed to avoid responsibility entirely. To make matters worse, Jasmine, a staff member, misled me about the auction process and gave false or vague information throughout. I requested documentation multiple times and was ignored. Public Storage's actions -- and lack of transparency -- make it clear they do not operate with integrity. If you fall on hard times, expect them to exploit the situation rather than work with you. Avoid this facility, and think twice before trusting Public Storage with anything valuable.

I have been renting a spot here for over 1 1/2 yrs I am very satisfied with the location and…read morepricing. Brett Is the Manager at this location he is always available to answer any questions and is very professional. I would highly recommend.

Under new ownership, which increased rent by 40% while removing amenities…read more Go someplace else. Anywhere else. A year ago under former ownership, i paid less than half of what i pay now. And i just got another rent significant increase. The above review was left before I had a break in. Do not, I repeat, do not rent from this company. After having my monthly rent increased from $275 to $565 in 18 months, I was rewarded with a break-in today. If I could rate this company less than one star, I would do so immediately. This company is horrible.

Seriously awesome company and awesome people! Thank you…read moreguys for making it easy! I totally recommend Campus Storage.

Poor communication. Movers over an hour late at both ends of the process. It's more expensive than…read moreother companies(there is an ongoing monthly fee that isn't explained up front). Stay away.