US Storage in Hawthorne is the most friendly and welcoming storage location I've ever been. I had…read moreno idea on what to expect when renting a unit, they took their time and walked me through an experience I was not familiar with.. thanks Benson and Paola.

We have been using this storage center location for more than 8 yrs now and I'm writing to share a…read morevery disappointing experience my husband had during his recent visit. An employee named Paola spoke to my husband in an extremely rude and unprofessional manner. Her tone and attitude were completely unacceptable and left feeling disrespected. Every customer deserves to be treated with basic courtesy, and this interaction fell far below that standard. I'm posting this here because I believe management should be aware of Paola's behavior and take appropriate steps to ensure this does not happen to anyone else. We hope to see improvements moving forward, as respectful communication is essential to good service.

Zero stars if possible…read more Mold! Have had unit for 5 years on the third floor. When moving into my new home recently I came to recover my items and discovered a lot of the more than 10k$ worth of my belongings were covered in mold. You can feel a distinct dampness in the air. Do not use this place

So clean and nice - and EVERY unit is climate controlled. The staff are super helpful and friendly…read more Cynthia helped me, she's amazing ! And so affordable! The price actually surprised me. So happy i found this place- HIGHLY recommend !!

Great Staff and Service…read more I was having some issues with my reservation online and Joseph and Evelyn helped me out with the service I needed thanks to Joseph . I definitely recommend this place for storage

Skip it. Bait and switch. Reserved a unit with specific dimensions. First couldn't find my…read morereservation. Had to show him the email. Couldn't find my info because supposedly my name was reversed. Pretty sure I know how to type in the order of my damn name. Then the guy (Don't know his name. Has a mohawk and tat on the right arm) proceeded to show me a more expensive unit and not the units matching what I reserved. How do I know? He asked me the upselling questions and never showed me the reserved unit and said none of them were available to show until the day of the move-in? Then why have me reserve? Do you think I'm dumb enough to rent a unit I've never seen? They have 2 dollies for the entire building btw. Then he was performing some speech, pumping up the storage building like a sales pitch he just learned in his Management 101 Class. Cut the bullshit. And show me the unit I reserved. I finally had to share with him I've rented for a decade at all different types of storage companies so I already have experience of what makes a good or bad storage company. This guy either needs more training or put in another role. He wasn't receptive to being challenged with feedback. The whole fake salesman persona was offputting. Come to find out this is new management which they should have been upfront about. They've only been here a month. You can tell if you ever have issues with this storage location that they're going to have every excuse. Bottom line is if I reserve a unit online, I expect to be shown a unit that matches that criteria. What a waste of time. And please don't tell me to email your generic customer service email regarding this situation which will most likely go nowhere. But at least, I can warn people to not rent here.

Desi at Extra Space Storage in Redondo Beach provided outstanding customer service. He was…read morefriendly, knowledgeable, and made the entire rental process quick and stress-free. He took the time to answer all of my questions, explained everything clearly, and helped me find the right storage unit for my needs. The facility was clean, secure, and well maintained, and Desi's professionalism made the experience even better. It's refreshing to work with someone who genuinely cares about helping customers. I highly recommend this location and appreciate the excellent service Desi provided!

When I called to inform them that I would be moving out, they said they would prorate my last month…read morewhich they didn't. Instead, they billed me for the full month which I paid, thinking they would refund me the difference when I officially moved out. Of course they refused to refund me the difference and said if I hadn't paid in full already, then they could've then prorated me. Essentially I was penalized for being a good payer. I wound up paying $403 for 8 days

Keylie has a great attitude. She is super professional. The property looks well kept, and super…read moreclean

Stop by looking for boxes and packaging for my move.. Jennifer was very helpful. She asked me of i…read moreneed a space to rent and told what was available. But I need were the box. I did end up going back for more. They were well stocked.

We had an amazing experience with Jessica , Michelle, Tony and Varon! They answered all our…read morequestions and concerns and made us feel amazing with our decision with South Bay Storage. The facility looks really clean and very secure. They have amazing deals and very good prices! You guys all deserve a raise :)

Rental unit storage at South Bay Storage Center…read more Family owned Business Pros- rental fees DO NOT increase yearly- your initial contract terms is your rental monthly price. I moved to this storage from another company due to rental fees increasing quarterly. Southbay storage is CLEAN, has elevators, and carts to use. I used the service for a few years without any incident and would use them again. My valuables were safe and protected. If your in need of a storage with reliable pricing and a safe place to store your valuables give them a call

Benson was so kind, professional and helpful!! He helped us…read moreget what we needed, and was so courteous. Very knowledgeable when it comes to storage needs! US storage has great selection and prices. I'd definitely recommend coming here for your storage needs!

Note that my complaint here is against the US Storage CORPORATE OFFICE, and NOT against this…read morespecific facility. After having been a loyal customer for many years, I was notified that the Corporate Office raised my rent by 43%! I complained to the staff at my local facility that a 43% increase is outrageous. They checked into this, and told me that the Corporate Office was sticking by the 43% increase. I appealed this and they came back with the Corporate Office again refusing to reduce the rent increase. The Corporate Office cited their justification for the 43% increase by saying that my rate was below market value. That's debatable, but even if it's true, it's still irrelevant to my complaint. I did not complain that my rent is too high -- I complained that the 43% INCREASE is too high. But they ignored my complaint by failing to give any justification why a 43% increase could be reasonable. The staff at this specific facility, bless their hearts, figured out how to reduce the increase to 36%, which is still ridiculously high, but much LESS ridiculous. But the Corporate Office would not budge from THEIR ridiculous position that a 43% increase is reasonable.

Over the years, when I've needed storage space, I always come here. Antwon is so friendly and…read morehelpful. Even when I have had situations that don't fit perfectly within their methods, he has found creative ways to get me what I need and still fit within policy. I really enjoy working with him and have come back to this specific location because of that. I end up visiting my unit on occasion, simple things out or put things in and no matter what time of day, the space is always impeccably clean, tempered , and feels safe. I have just moved out of Southern California and closed out my account. I recommend Extra Space Storage and this location specifically whenever someone asks.

Signed a one-year lease here. Sign-up was great -- friendly staff, matched the lower prices I found…read moreonline -- but that's not the experience once you're actually a customer. Two issues: the front door has been broken, which isn't a small thing at a storage facility. And when I came by at my usual time to drop something off, I was told access cuts off 15 min before posted closing -- contradicting both the app hours and what I was told at signup. When I mentioned I'd never had this problem before, the staff member's tone got rude and condescending, in front of my 7-year-old. Be consistent with your advertised hours and train staff to handle policy questions professionally. Would think twice before recommending this location