Best storage experience ever.Best storage manager in town.Highly recommended.Had problem with…read morelock...removed fast and efficiently.On site staff,very courteous and helpful.Easy access,and reliable.Unit was clean and safe...even at night.Thanks

WARNING. Protect your property. This place does bait n switch, after you sign contract they add…read moreall these feeswitch out notice. If you are more than 30 days late they charge you additional $200 for "auction fees" that's before the. legal 60 day auction lien fee when your payment is legally in default not to mention they increase at their discretion an additional 40% and charge you for an additional protection fee . I never received my 30 day notice of price increase and they BAMBOOZLED me. This is my personal experience. luckily I have proof and documentation of it all.

I am very impressed having just moved in to US storage. First of all this facility is in an area…read morethat is absolutely perfect for a storage facility - in a kinda industrial / business area on the cusp of Manhattan Beach and Hawthorn - a place that is nice but doesn't feel like rent is at a super high premium. They have 3 or 4 buildings on the premises and I have never seen it crowded like many other storage places I've used in the past (having to fight for the limited number of carts other places typically have). They have a plentiful supply of medium & large sized carts to expedite moving stuff. I have never yet had a problem parking close to the elevator (in car or truck) in my building which is also super helpful. Another reason I left Public Storage is that I originally started with a good rate, then after 5 months they increased my rent 40% now that I was moved in & most people would rather just pay that than go through all the trouble of moving again so soon. I know that rents get raised but I was assured that I would not be gouged that way here - so I'm looking forward to the "standard" 5-10% increases here but, "to be continued"... Another 5-star element is that they actually have a truck that you can use, free of charge to move in (but you have to fill it back up with gas) which you get for 3-4 hours I believe, but you have to reserve it. I also have to give a special mention to Anna in the office who is awesome and has really gone above & beyond to provide wonderful service - unlike my last experience at Public Storage where I felt like another faceless customer to give them money who they couldn't have cared less about. I really feel that she genuinely cares about me and shows that by going above & beyond providing info about insurance, locks, etc. (things I didn't think to ask about) I was also scheduled to move in on a day and then saw that it was supposed to rain heavily that day so she let me move in a day early at the last minute. I also really appreciate being able to be in my unit until 9:00 pm when all the other storage companies kick you out by 6:00 pm and are more concerned about themselves than what works for their customers who typically work till 6:00 and can't easily make it in till later. Another really nice 5-star touch that I haven't seen anywhere in my 30+ years of using storage facilities and really appreciate is the music that plays in the storage building - This is a really nice touch!! On a side note, you need a cylindrical lock to rent here ($18 purchased here and is about the same price on Amazon) Although I just moved in, they are off to a glowing start compared to all the experience I've had with storage places over the years and I'm looking forward to a long & mutually beneficial relationship here at US storage!

A 45% increase after four months??!…read more Why would you raise it 45% taking it over all other storage facilities nearby?

Zero stars if possible…read more Mold! Have had unit for 5 years on the third floor. When moving into my new home recently I came to recover my items and discovered a lot of the more than 10k$ worth of my belongings were covered in mold. You can feel a distinct dampness in the air. Do not use this place

So clean and nice - and EVERY unit is climate controlled. The staff are super helpful and friendly…read more Cynthia helped me, she's amazing ! And so affordable! The price actually surprised me. So happy i found this place- HIGHLY recommend !!

Skip it. Bait and switch. Reserved a unit with specific dimensions. First couldn't find my…read morereservation. Had to show him the email. Couldn't find my info because supposedly my name was reversed. Pretty sure I know how to type in the order of my damn name. Then the guy (Don't know his name. Has a mohawk and tat on the right arm) proceeded to show me a more expensive unit and not the units matching what I reserved. How do I know? He asked me the upselling questions and never showed me the reserved unit and said none of them were available to show until the day of the move-in? Then why have me reserve? Do you think I'm dumb enough to rent a unit I've never seen? They have 2 dollies for the entire building btw. Then he was performing some speech, pumping up the storage building like a sales pitch he just learned in his Management 101 Class. Cut the bullshit. And show me the unit I reserved. I finally had to share with him I've rented for a decade at all different types of storage companies so I already have experience of what makes a good or bad storage company. This guy either needs more training or put in another role. He wasn't receptive to being challenged with feedback. The whole fake salesman persona was offputting. Come to find out this is new management which they should have been upfront about. They've only been here a month. You can tell if you ever have issues with this storage location that they're going to have every excuse. Bottom line is if I reserve a unit online, I expect to be shown a unit that matches that criteria. What a waste of time. And please don't tell me to email your generic customer service email regarding this situation which will most likely go nowhere. But at least, I can warn people to not rent here.

Great Staff and Service…read more I was having some issues with my reservation online and Joseph and Evelyn helped me out with the service I needed thanks to Joseph . I definitely recommend this place for storage

Desi at Extra Space Storage in Redondo Beach provided outstanding customer service. He was…read morefriendly, knowledgeable, and made the entire rental process quick and stress-free. He took the time to answer all of my questions, explained everything clearly, and helped me find the right storage unit for my needs. The facility was clean, secure, and well maintained, and Desi's professionalism made the experience even better. It's refreshing to work with someone who genuinely cares about helping customers. I highly recommend this location and appreciate the excellent service Desi provided!

When I called to inform them that I would be moving out, they said they would prorate my last month…read morewhich they didn't. Instead, they billed me for the full month which I paid, thinking they would refund me the difference when I officially moved out. Of course they refused to refund me the difference and said if I hadn't paid in full already, then they could've then prorated me. Essentially I was penalized for being a good payer. I wound up paying $403 for 8 days

Keylie is a very good worker. She is very kind and very informative. The property always looks cleanread more

Overall, everything was good and clean. However, I had to make multiple trips to put my things…read moreaway, yet there wasn't a single cart available to help with transporting items. I had to wait a very long time for one--or sometimes none appeared at all. It would be excellent if there were more carts available.

We had an amazing experience with Jessica , Michelle, Tony and Varon! They answered all our…read morequestions and concerns and made us feel amazing with our decision with South Bay Storage. The facility looks really clean and very secure. They have amazing deals and very good prices! You guys all deserve a raise :)

Rental unit storage at South Bay Storage Center…read more Family owned Business Pros- rental fees DO NOT increase yearly- your initial contract terms is your rental monthly price. I moved to this storage from another company due to rental fees increasing quarterly. Southbay storage is CLEAN, has elevators, and carts to use. I used the service for a few years without any incident and would use them again. My valuables were safe and protected. If your in need of a storage with reliable pricing and a safe place to store your valuables give them a call

Benson was so kind, professional and helpful!! He helped us…read moreget what we needed, and was so courteous. Very knowledgeable when it comes to storage needs! US storage has great selection and prices. I'd definitely recommend coming here for your storage needs!

Update to my previous review: They responded to my previous…read morereview in a way that did not address my complaint. They said that "Rate adjustments are occasionally necessary". But I never suggested that Rate adjustments are NOT occasionally necessary. So their statement is irrelevant to my complaint. I complained that a 43% increase is outrageous. They never addressed this complaint. I replied to say so; and then I got an email saying that they commented on my reply. However, I cannot see their added comment anywhere; so I have no idea what it is.

Over the years, when I've needed storage space, I always come here. Antwon is so friendly and…read morehelpful. Even when I have had situations that don't fit perfectly within their methods, he has found creative ways to get me what I need and still fit within policy. I really enjoy working with him and have come back to this specific location because of that. I end up visiting my unit on occasion, simple things out or put things in and no matter what time of day, the space is always impeccably clean, tempered , and feels safe. I have just moved out of Southern California and closed out my account. I recommend Extra Space Storage and this location specifically whenever someone asks.

Signed a one-year lease here. Sign-up was great -- friendly staff, matched the lower prices I found…read moreonline -- but that's not the experience once you're actually a customer. Two issues: the front door has been broken, which isn't a small thing at a storage facility. And when I came by at my usual time to drop something off, I was told access cuts off 15 min before posted closing -- contradicting both the app hours and what I was told at signup. When I mentioned I'd never had this problem before, the staff member's tone got rude and condescending, in front of my 7-year-old. Be consistent with your advertised hours and train staff to handle policy questions professionally. Would think twice before recommending this location

I always try to support veteran-owned businesses, which is why I chose The Mobile Storage Guy when…read moreI sold my house. I hate moving--especially the hassle of renting a truck--so their service was the perfect solution. On moving day, the team arrived to pick up the storage unit while we were still scrambling to pack some last-minute items. The driver was incredibly friendly and patient, and he didn't mind waiting while we finished up. That simple gesture made a huge difference during an already stressful move. I really appreciated their professionalism and flexibility, and I'd definitely use them again.

No office hours on weekends. None…read more Not compliant with ADA laws so if you're disabled don't go here or you'll end up needing an attorney like I do. Office staff bicker about who's the boss of whom. Poor inter-office communication caused one employee to accuse a customer of lying when she had just failed to communicate with her superior officer, Wendy. 7-11 got sued for selling alkaline water by some nut who claimed it's not that good for you when actually it can cure cancer. Taco Bell got sued by someone who said five dollars is too much to charge for a box of nachos. It's not. Given the capricious nature of a litigious customer base? Not safe to run a slipshod business these days. You get sued. Someone unconnected to my personal affairs even tried to pay an employee to reveal personal information about me. Essau is a good person and told the truth about it but everyone else is trying to stop him. The person inquiring illegally is in a sexual assault drug dealing gang, so Mobile Storage Guy is obstructing justice by refusing to respond to repeated queries about the privacy invasion.