Elsa's a sweetheart. Zoila, the manager, not so much. She definitley doesn't come off as warm and friendly as Elsa. She has an issue with customers cleaning and decluttering their storage if it takes a couple hours. She called it the multi-hours policy and referred to it in the contract. Apparently, there's a time limit for how long you can spend at your unit to sort out things. So this is what a monthly minimum $100 fee buys you, huh? Funny how this wasn't mentioned at all when I signed up. She then started veering off on how she applied this rule to everyone so she can filter out homeless people who loiter. I would recommend using critical thinking to discern which customers are actually cleaning and decluttering their storage versus assuming everyone is homeless and loitering. I've rented with many companies, and have never heard of such a policy. I had to explain to her that cleaning and decluttering comes along with the territory of renting storage units. So I DO NOT recommend renting here. Mind you, the last place I want to spend my day is in a hot storage unit with no climate control to declutter and downsize, but if I need to, I want to know there's no micromanager who's sitting there with a timer. Ironically, she says the multi-hour rule is to not profile people who are homeless. So the solution here is to profile everyone. Genius. Had I not signed up with Elsa, I would have NOT given my business to this location. I'm questioning what kind of attitude customers would receive regarding any other concerns. read more

This facility and the folks working here continue to be wonderful. Shout outs to Elsa and Zoila for their exemplary customer service; every interaction with them is professional and friendly. Also, SoCal Self Storage's rates are well below what I have paid elsewhere. read more

Very professional, clean, and friendly. JB helped me out and I really like this place. Pleasure doing business with them.

Zoyla, The Manager was super helpful. 10/10 would definitely recommend getting a storage with them! The unit and entire place was super clean. She offered me coffee and some water while we signed documents. And recommended a great lock to keep my stuff safe. As well as running through each step on how to work the gates and the security system effectively. read more

Manager Zoyla really helped my husband and I with getting a unit that works within our budget and is able to accommodate all of our belongings. She is super sweet and attentive to the needs of her customers and it shows. She assured us that they do the best they can to ensure our belongings stay safe. read more

I've had storages over the years because I frequently work out of town. They require you to pay for insurance. Well, one winter the rain came thru a skylight in the roof. They were NO HELP. I made out the reports, took pictures and sent them. Zoyla was no help. They turned down my insurance and my oak rocking chair I was given when I had my baby was ruined. As well as, clothes and a few electronic items. They did fix the skylight, but then I found out that they knew the skylight needed to be fixed. That's the way to keep up the property. The last time I rented a storage, there was a new lady there taking care of the office. She overcharged me ay least three times. When I tried contacting Zoyla, I got no response. When I did finally get a response from her, I explained the situation. She said she would check into it. Not surprised I never got a response. Will not use again. read more

The best storage I had in my life! Super clean office, available coffee, water and hot chocolate. storage super clean and keeps the temperature... Jesse and Mozes very attentive and helpful read more

I currently have a unit here. This facility is very clean and secure. There is ample parking out front and they even have a truck to rent for moving if needed. The employees here are amazing, very helpful, communicative and friendly. I feel very safe + secure at this facility while coming and going as it's located in a great community. I frequent my unit often and it's always so quiet and when I see the occasional person in the halls, I've always been greeted with kindness. Rates are fair for this very bright and airy, clean and secure facility. I've actually had multiple size units and no matter which size, they have all fit my needs at that time, I love the roll up doors on the unit, very smooth and the use of an elevator and rolling carts are there if needed. The access hours are perfect, I'd rather not be somewhere the hours are to broad. I highly recommend So Cal Self storage for your storage needs. read more

Hi, I rent a storage space here and I have a few concerns about this business. First, upon move-in I was not offered free use of a truck. When I contacted customer service about it via their website I didn't receive a response. When I requested a temperature controlled space they said their ac was broken but they still charged me for temp control. Also, when I asked to see the size of the storage space I was shown a slightly larger unit than what they actually gave me when I paid. Lastly, when I punch in my code to open the back gate theres a German Shepard that barks nonstop and aggressively through a gate. I think they belong to the business next door. It's a very unpleasant experience when this happens. read more

My trailer has been stored here a number of years. Several years ago, it and several other vehicles in the gated area were broken into. My trailer was damaged and $10000 worth of property stolen. The security cameras and system were sub standard. I am not sure if the local police department was notified at the time of the break-in. The people staffing the building were great. The management of SoCal storage were not interested in having a conversation about improving security. So, they decided to increase my rent. Be aware, that if there is a problem, this company will not stand behind you. read more

I am a Real Estate Broker who manages several apartment buildings in the South Bay Area. I needed to store an outgoing tenants personal belongings until they could be claimed. I also needed to get the property empty and looking great for showings ASAP. I hadn't planned how exactly it needed to happen but after phoning several different storage unit companies in the Torrance area I decided to go with SO CAL self storage on Miracopa St. The girl who answered the phone was named Zoyla. She was very helpful on the phone & went out of her way to explain the different size storage units and what amount of furniture would fit in each. I kept forgetting her name and was embarrassed so I finally asked if I could call her "Z" for short. She laughed and said it was fine then continued to help me. "Z"explained the different discounts for each of the size units and also helped me with the "free" rental truck, which really was free as long as I returned it by 5:30pm and replaced the gas I used. After a long day packing up someone else's belongings and transporting them for safe keeping, it was very pleasant to see "Z" waiting to help show us the easiest way to unload the huge furniture and get it locked up for safe keeping. She had several other customers come in to ask her questions or get help and she managed to get all of our questions answered and solved any problems as needed. I will surely use this location for all of my business storage needs and highly recommend it to my friends for personal storage. P.s. I read a few negative reviews and cannot understand what caused these people to say such negative & personally insulting things about this business and the manager. She was always available, in person and on the phone. The storage units are secure, clean, bright inside and have controlled secure access. Plus, you can add insurance coverage if your homeowners Insurance does not cover your belongings while in storage. The convenience of The loaner truck and the sparkling clean building are extra sprinkles on the top! read more

I was recently looking around for a storage facility to store my items in while my house got renovated. After going around looking at various locations I decided to stop by SoCal Storage and let me tell you the service I received was Outstanding. Zoyla at the front desk went above and beyond to tell me about the prices of each unit as well as went ahead and walked me through the units. I finally found a place to keep my items safe. Thank you Zoyla! Definitely recommending. read more

Zoyla is amazing! I was about to get roped into the Public Storage scam for $1 for the first month and Zoyla took the time to explain how your services work in great detail. I went back into Public Storage and asked what the total was and when the first payment for next month would be due. I was shocked to find out the price was much higher than what they said initially over the phone. I then immediately called Zoyla and she gave me an amazing deal half the price of What Public Storage was offer and the quality of the So Cal Self Storage facility is ten times better than Public Storage. It's like comparing a can of Spam to a filet mignon, there is just no comparison. I am so pleased with my savings and my new friend Zoyla! If you are looking for a storage unit use So Cal Self Storage but don't take my word for it, try them NOW! read more

I am EXTREMELY satisfied with everything about this business. From the cleanliness to the staff, I will continue to come and recommend to all my family and friends. SoCal has the BEST rates I have encountered & amazing customer service! Zoyla & Brenton have always been OUTSTANDING & extremely helpful and professional! Thank you guys for always helping me with all my needs! I love SOCAL, ZOYLA & BRENTON read more

SoCal Self Storage was great to work with. I used their storage dor about 8 months and never had any issues. Always felt my things were safe. The process was easy and the staff is great. Thank you Zoyla for always getting back to me with any questions I had and also to May who was so helpful and generous the day I vacated my unit. Would use them again if I needed to and also recommend them to anyone. Thank you all! read more

This storage is cooler than most. Feels safe and secure. Have dollies readily available. DOesn't open long hours... have to leave by 7pm.

Simple process to rent a unit. I never had any trouble accessing the facility during open hours. Felt secure enough to where I didn't have to worry about my stuff being stolen etc. There was some mis-communication about terminating my rental unit use when I no longer needed it but once I called customer service they were more than willing to help me sort it out! read more

I would always use this storage facility anytime I am here in the South Bay, and I have used a few shady ones by accident in the past, but Cathie and her team here at SoCal storage and that is Cathie, Travis and Breeana put the feeling of family back in to corporate in the way they dealt with me, they are wonderful and the facility is so clean and well cared for as well. I recently returned from Maui and had to pick up my stuff for a move to Florida and they could not have been more helpful and accommodating and friendly on my departure as they were on my arrival. Truly nice and professional. I am more than happy to recommend there services and would return to them in a heartbeat. Thanks for everything guys you rock!! read more

Outstanding customer service with zoyla! I've been a customer with them for almost a year and I haven't been disappointed. I will continue to recommend this place to everyone in Torrance! It's a great facility as well. read more

We have been renting at SoCal Self Storage since September of 2015, when we had to close our beloved bookstore and put the fixtures in storage. Zoyla has been with us since the beginning, and has helped make the experience far less painful than we expected it to be. She--and the rest of the crew--have always been helpful and understanding...not to mention unerringly pleasant. Additionally, the facilities are beautifully maintained, both clean and well-kept. We'll continue to store here as long as we have need of storage space, and will enthusiastically recommend it to everyone we know. read more

My dad and I have both used this storage facility. It is very clean and the staff, especially Zoyla the manager are amazing and friendly. I'd definitely recommend this place to anyone in the torrance area!!! read more

Clean. Spacious. The people at the service counter are great. The security is awesome. It's great

Torrance SoCal Self Storage, and especially manager Zoyla Estrada, were great to do business with - very professional, friendly and helpful. The facility is clean and easily accessible, with ample parking and hand-trucks. read more

WARNING!!!! BEWARE!!!! DO NOT STORE YOUR THINGS HERE!!!! NO SECURITY!!!! OPEN ACCESS TO ALL UNITS!!!! Pictures posted say a thousand words explaining why I rated so poorly. Place your things here at your own risk and hope they don't get stolen is all I can say. You are better off placing them in your front yard. Pros: Place looked nice Cons: No manager No security Security is a negative and without security, what is the point of keeping it here. Waste of money. Made reservation online a week in advance. Came during open hours and sign on door said they were out until 2:00pm. I did not receive a phone call saying they would be out. Nor does it say on the website that you need to call ahead of time to see if they are in the office. Tried to call before I got there and couldn't get a hold of the manager, but the website says they are open. The operator (located elsewhere) even said they were open as that is what is stated on the website. Called SoCal company again about this (located elsewhere) and they said they couldn't do anything about it or get a hold of the manager. Keep in mind that I rented a UHAUL for x amount of time and needed to return it within 2 hours. I was there around 12pm and saw that sign saying they were taking a 2 hour lunch break. I waited past 2pm and they had still not arrived. During this time that I waited, I noticed that the door to ALL of the storage units were open along with the gate to enter with your car. In addition, the back door (only supposed to be accessible to the manager) was also open which contained: bolt cutters, the security system, and all the supplies they charge you for. This means anyone could enter and STEAL your things! There was bolt cutters in the back room and someone could easily muck with the security system to erase all proof. SERIOUSLY?! To top it all off, some people came by and backed up their truck right in front of the door and another came by with bolt cutters. They claimed they were not stealing, but that they lost their key to their unit and tried to contact the manager but couldn't get a hold of them previously and again today, the manager was still not around. So because they couldn't get a hold of the manager to break the lock, they brought their own bolt cutters to do it and then started loading up their truck with furniture and whatever else they had. I didn't stay to witness it all as it was past 2 and I had already waited there for over an hour waiting for the manager. Go to any other storage facility and they will tell you it is against their policy for you to cut your own lock because doing so would make it easy for anyone to steal, but apparently not here. The company will tell you that the manager works 70hrs/week so deserves a lunch break, which by all means, take a lunch break, but you should notify your customers and change the office hours that you are open. Also, apparently she isn't always around since no one can get a hold of her, so they are paying her to not even be there and manage the storage facility. This place is a joke and totally unsafe. And what kind of company can't get a hold of their own manager, but only have the office number? It is not a good sign when even they can't contact or manage their own manager. I never received a call back from the manager after leaving a message too saying that I was waiting. Bad service. You shouldn't trust to leave your personal things with someone that you can't get a hold of during open hours or during emergencies. Go to other facilities where there are people onsite 24/7. It's sad because had the manager been there, I probably would have moved into the storage facility as it appeared to be clean, but after seeing how bad the security is, I am glad I didn't. read more

See all

I rent two different units at this facility concurrently. The managers here are very good with sales and getting you in here; they are not so good at maintaining the same level of service after that. They can be immature and unprofessional for no apparent reason when they are on the phone or it is otherwise inconvenient for them to serve you. Also, you should know the office is closed often during business hours when staff is unavailable for a varietyof reasons. You can access the facility without them, so hopefully you won't need their service. read more

Conflicted about this place. On one hand, this place seems to be a simple, clean storage facility - one that deserves a much higher rating than I gave it, and more in line with other reviews. The reason I'm giving them such a low rating is because of the atttitude of one of the employees regarding their truck rental. The odometer read the same on the dahsboard when we returned the truck as when we recieved the vehicle - a figure which was written down and signed off on by another employee. We only went the equivalent of a city block and only rented a truck briefly to move a couple pieces of big furniture. Of course, when we come back another employee checks the car, claims we went about 5 miles further then we actually did, dismisses the signed paper and goes to a computer which has a different odometer figure somehow typed in, and gave us attitude claiming we didn't put enough gas back in despite the fuel line being at the same place (margin of error, fraction of a hair at most). Really?! The shenanigans only stopped when we had her call the original elderly employee who rented us the truck - who of course said everything was fine. The one who gave us attitude then claimed she was "letting you off the hook". Again, really?! That's how you've been trained to talk to customers?! BTW, I have extensive video walkthrough of the vehicle I shot prior to rental (a habit born of bad car rental experiences before) so I can be 100% certain that she was flat out being bogus - so I actually was having a bit of an issue containing myself from laughing at how incredulous she was being. Just because of this rude employee, I've contacted my bank to prevent them from charging my card for bogus issues that she may conjure up at some other point. Anyways, other than this incidence, the facility is nice, clean and seems very secure. The original elderly employee with the short hair was a delight - try to deal with her if you can. Just... if you must, try to find a different method of transporting big items here. read more

This is the best place for self storage. We were assisted by Amber. She is awesome. She was very helpful and very friendly. We had originally rented space here over a year ago and decided to stop by and check for prices since we are moving back to this area, but after speaking with Amber we decided not to go anywhere else. We are definitely VERY SATISFIED with Amber and with Socal Self Storage. read more

My wife and I have been using their services for about a year now. Although we are moving out because we now have adequate space for our 'junk', we have to say that we have very much enjoyed using their services. It is well run and the people have only been the most helpful and polite. The place is kept spotless - I recommend them fully! read more

This place is a gem ! The customer service that I received specifically from Zoyla was top notch, she went above and beyond! She showed me around and knew exactly what I was looking for. The prices are very good. The storage is clean and I'm a satisfied customer. If I could give them a 10 I would. read more

Great price...clean and secured storage. Ms Amber Adams was very professional and gave excellent customer service. I love her!!!!

I stored here for 2+ years. Simple, clean and easy. They were always very helpful and also understanding in this tough economy. Kathy and all the other staff are professional and provide excellent service. Highly recommended. read more

Great place, good pricing and excellent staff. They have always been helpful when changing our self storage needs. Cathy, Rafiel and crew were very helpful when my family had to move twice in a one month period due to renavations. They assisted us in getting a dependable moving crew that worked out great! The facilities are always clean and I recommend them when friends are looking for self storage. Keep up the good work! read more

I was a customer years ago. Back probably 7 or so. Came back awhile back to the same clean, bright, courteous, good priced & secured self storage I know. In a way, good to be home. Never had any problems. read more

I can't say enough great things about Zoyla and SoCal Self Storage! In the midst of a divorce and move, Zoyla was incredibly helpful and so easy to work with which was a huge stress reliever for me. The storage areas are convenient, clean and well managed. The process of moving/out was easy as well. I would highly recommend SoCal Self Storage to anyone! read more

In regard to So Cal Storage my wife and I had a wonderful experience. Zoyla at front desk was so very helpful. She hooked us up with some great movers. I would highly recommend them. read more

I've had many experiences with self storage places and by far SoCal Self storage in Torrance has been hands down the most professional and accommodating. They have exceeded my expectations and I am very satisfied. From the staff at the front desk to the office manager they made my move to another city and then eventually putt of state seamless. The location is clean, the other tenants you'll see when you come to your storage are friendly and polite as well. The hours are great. I will definitely recommend this place time and time again. Excellent job! read more

I am very satisfied with the cleanliness of socal storage in torrance.. when I was looking for a place to store my things, I looked at several storage facilities, and so cal storage was by far the cleanest. . I am also happy with the staff who works there Zoyla is absolutely wonderful. . Thanks so cal storage for giving me a worry free place to store my things read more

I LOVE THIS STORAGE!!! I have had such a pleasant experience with sweet Zoyla. She has been SO helpful and SO understanding that I will never use another storage place. I am a teacher and I have always needed a storage unit to hold things when I change schools or different grades and during summer. I have used a myriad of storage facilities but when I came to this one I realized that THIS IS THE PLACE! Zoyla is so pleasant every time I walk in the door and I consider her a friend now. The storage unit is clean, cool and easily accessed. I just love this place!!! Zoyla helped me manage to keep the unit when I was struggling and I so appreciate her. I have never felt so comfortable with anyone like this and she GENUINELY helps you figure stuff out. She's kind and a hard worker and I am so happy to have found this place. I will NEVER go else where for any storage needs. If you need storage I HIGHLY recommend going to So Cal Storage on Maricopa and Crenshaw. Ask for Zoyla and I promise you will have a great experience and you will be treated with respect. She is a great person and I LOVE HER!!!! Fondly, Margie Provine read more

I've heard horror stories about other storage facilities without alarms on individual gates,leaks in the roof or filthy neighbors with creepy crawly friends, my stuff is secure here! The staff is extremely friendly and the facility is clean with reasonable pricing. Overall I think it's a great facility. read more

Torrance Self Storage is not your average storage facility. They go above and beyond to make your storage experience the easiest as possible. The management team is beyond wonderful, and their customer service is beyond your typical standard's, and they work very hard to maintain a great relationship with their tenants. They always go out of there way to make you feel comfortable, when you feel comfortable you feel safe. That is a huge plus. There prices are affordable and the facility is always clean. There is ample parking, and there office is always organized. If you ever decide to obtain storage I highly recommend Torrance Self Storage. They are trustworthy, honest and dedicated to making your experience the best it can be. read more