So far, so good! The process of reserving a unit was fairly simple - I started it online and completed everything in-person. On site, Tatiana was very helpful with all the administrative tasks and setting up auto-payment. The site itself appears well kept and secure. You need a pin (or the app) to access the elevator. There's ample parking outside and some inside, which is closer to the elevators. Our moving truck was able to fit. There's also multiple dollies available for use and supplies available for purchase. read more

My family and I put all our belongings in here in between moving houses and when we came back to get all of it we were missing thousands of dollars worth of stuff, and when we asked about it the staff was completely unhelpful and for some reason they didn't t have working cameras and they didn't have anything that could help us AT ALL. read more

had a great experience with Public Storage! From start to finish, the process was smooth, simple, and stress-free. The staff Dylan and Migel was incredibly helpful and professional, answering all my questions and making sure I had the right unit for my needs. The property was clean, well-maintained, and felt very secure with their elevator access and surveillance. I especially appreciated how easy it was to reserve online and how flexible the move-in options were. The pricing was fair and clearly explained--no surprise fees. If you're looking for a reliable, safe, and friendly place to store your belongings, I definitely recommend Public Storage read more

Wanted to add as of today my rent has increased from originally $260 to now $407. They currently have the same storage space advertised online for $208. read more

I rented a 5x10 Unit in April 2022 for $138.00. 6 months later..now Oct 2022. My rate is never the same. My credit card has been charged $138.00... $158... and now $178.... After inquiring as to why . I was given a notice that I never received saying that my unit price would be going up as of Oct 1,2022.. soooo why have you been charging random amounts for 4 months?? Beware!!! read more

Great customer service, extremely helpful and friendly! The facility is always well kept and my move was easy like Sunday morning!! Thank you again Dylan! And thank you to Martin & Sheldon from Movers & Shakers for moving everything - I couldn't have done it without you! read more

Dylan and the crew at this Public Storage location are very helpful and knowledgeable. They work hard to keep the customers flowing and the facility in great shape! It is clean and well maintained and they are always available to answer questions about your unit and the property. One tip I would give prospective customers is to check online prices and go ahead and book there, the prices seem to be a few dollars cheaper. read more

My recent experience here was great. The young lady named Vanessa, provided exceptional customer service. She answered all my questions and left me at ease feeling I can trust them. I've had not so good experiences at mom & pop storage places but at Public Storage, Vanessa was very welcoming & assisted me with my vacate smoothly. I will definitely be going back and I have already recommended friends & family in the local area to stop by for any of their needs. Thank you miss, your help is greatly appreciated!! read more

I had a break in on my unit today... the place needs better security but I have to say that Chrissy at the front desk helped me out a lot during this situation. She was very good with her understanding and compassion and did everything she could to make a horrible situation better. Get a 24 hour guard to patrol the units at least... this place makes enough money you can afford it for your customers and even the people at the front desk. read more

I choose this location because the hours work best for my schedule. I I would be great if it was 24 hours. Any who very clean and best facility. Using the elevators with access code can be a little confusing otherwise it's a great location to choose read more

CUSTOMER SERVICE IS DEAD. Politeness is not customer service, it is common curtesy. Doing a job is not customer service, it is mandatory for compensation based on an employee/employer agreement. Customer service is not telling a customer that a system is the cause of not being able to take action. Otherwise, we need to only rely on technology and robots without the use of humans. Actual customer service should supersede a system because a human is suppose to recognize and do what a system cannot. This location does not understand this concept, but are they blameless because many other places also lack this ability? To say I am disappointed is an understatement. Customer service is what rights wrongs but when it is not exercised, what remains in lasting form is only the wrong that was committed. The system is set up to always win, and will fail the customer if it is followed without regard to human error. Humans should have the basic compassion to manually correct human and system errors. We need more than just robots in electronic and flesh form. Public Storage, thanks for asking how I really feel, because regardless of whether you care or not... this will be stated: you need to do better. Stop using people robots for calls and email. Have genuine customer service in place at your locations. Be able to take proper action that benefits the customer too. Customers are what make a business, so do not do them wrong just because you are a larger company. There's enough trash out here. Believe me, it is not too difficult and is better for business and average business ratings. All I kindly asked several (more than once) times is for basic customer service to be exercised for something that your company did wrong, not even me! and that was simply too complicated for your robot system or robot humans to recognize. I am bereaved at the loss of customer service as a whole in this modern time and the proof was displayed from this past week through your company, Public Storage. I would ask you to "take action", but that would likely overload your system of robots because they will not understand what that means. What a useless battle this has been. Future patrons: do not be surprised by a bit trash in units (from above or on the side) and piss smelling elevators for 2nd/3rd floor accessing patrons. read more

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Great space, very clean, staff is great. Dylan offered to give us (first timers) a walk-through to our unit. They have carts for free use which was handy. read more

This public storage is the worst ever, and don't even bother buying any insurance because if you don't have receipt for everything that you lost or stolen, then they won't cover anything. Our storage got broken into and they took everything they can and public storage and the insurance they offer was useless. This place is shady. read more

Public Storage - What wasn't stolen. - Self Storage Near Me - Gardena, California

I really liked the speed and ease of acquiring a storage unit; and the location is maintained well. However, I did not appreciate their random price increase. My rent for a 10x15 climate-controlled space was $263 a month. After just four months - not even coinciding with a new year - they raised the price to $336 - an almost 28% increase! I think they recognized the increased rate was excessive because for the first month with the increase, they gave me "$47 account credit... for being a valued customer" but it made me prioritize moving my things at my first opportunity (at the end of the 8th month). read more

Initially great! Haha as always, but the staff was wonderful at least. It's the corporation that deserves a .5 star During such difficult times, paying on time tenant and never leave trash or have requests. They STILL went up 43% FORTY THREE percent after 6 months. And NO I wasn't on a special rate plan, I got one month free upfront which allowed me to rent the truck and pay some kids to assist me, partially handicapped. Now I have to move AGAIN. Just know this is what they all do, Bait and Switch(ish). Unfortunately the electricity went out twice while I drove almost an hour to get there, and never could access my unit. No access to my work supplies. And no compensation or negotiation from corporate on my rent increase? Bad business guys, unscrupulous read more

One last thing I've had to move things with a messed up leg. I fell inside my storage since lights dont stay on long. Trying to get to hallway to get them to come on I tripped on boxes it was dark I messed up my knee, hand, forehead and cheek even was bruised. Scabs on my knees and a my bone is like a lump you can see bruised also. But they say they have well lit facilities that's a lie. Lights are old and dim. Dirty and cloudy and it's poor lighting. One last thing. The guy that I knew and having a fling with chick at front desk well he and i no longer speak. He shows up with a cart mind you and not sure how since we can only get carts by leaving our lic. Well I'm sure she gave him one. He stands in front of my locker all my things in hallway i could not get him to leave. Stupid me goes to try and get help he takes my cash box 1000 dollars and I'm watching him come in the building he walked down emergency doors and the chick he dates standing watching him as I'm yelling call the cops nope she would not i hit him with my phone trying to stop him from leaving he takes my phone 1000 dollars gets in his truck and drives out with her watching. She never called the cops they lock office door and go inside and stuff their faces it was lunch time. How do you like this place? Today and yesterday and days before I've been begging I mean begging for a call from DM I need another day. NO CALLS THEY DON'T GIVE A SHIT. I had no choice than to contact an attorney I have known since I was 16 and asked him for advice and representation. He could not believe what I shared. He listened quietly for over 1 plus hours and all I could here on his end was this is unreal. Or this is mind blowing or abuse and an injustice. Acting in bad faith and Cristina we got you. I can't sleep I'm so upset. Everything I own is inside storage. I have no clothes to wear all in my storage my dad is very Ill not much longer to go stage 4 lung cancer now I have to buy clothes bc i cant get in my storage. Mind you I only owe 103 dollars 44 dollars was applied to my credit I was over charged last month. I have never gotten a written notice or have I ever been so upset that i would need police there after the first. So before the first i did not need police? Weird. They are trying to use more abuse on me and cause more mental anguish and I'm a good person my gripes are legit and i get thrown out. No calls from DM and he is a head game king I cant allow them to treat me like this and feel like I can't see the light at the end of the tunnel. I had to stay with friends because I wanted to end my life I'm a mess and it's a brain tease by the DM. He needs to lose his job. They need new staff and new rules. Better buissines burreau has been contacted. The city office has been contacted and the congressman has been contacted. Board of health has been contacted and district attorneys office and the team of attorneys representing me are rock stars. I literally cannot function. Paying for a place to cause me the worst depression I've ever experienced. read more

Today I worked with Dylan in regards to my storage unit at this location. He was extremely professional, attentive and efficient. Dylan is an absolute asset to not only this location, however the company as a whole. read more

Truly appreciate the staff here at 190th St. Joy has always been helpful and kept me calm when otherwise I'd have lost in in some trying times here at the storage behind the DM and her lack of attention to problems and lack of respect for the issues created behind the problems. But back to The positive review, Joy and a couple others have been and are great. Wish there were more like Joy and her personality would rub off on others. I give Joy 5 stars and highly recommend dealing through her and others on board at this location. I DID NOT GIVE 5 stars behind the District Manager of this location. Not enough characters allowed to explain why on this platform read more

Clean and well kept. Only complaint is there are never any carts available. Large facility like this should have more than 3 carts. It's so bad they take your name and number to call you when a cart has returned. For the amount we pay for a storage unit they can afford to purchase more than 3 carts. read more

Dont believe anything the manage niesha or Arlene, says, they claim they set up your storage, and that your second monrh is free.. Liars... had me check their box in their system, for auto pay, at the counterz and of course the second month comes, they system all of a sudden doest have your info. and there is all of a sudden "no payment," and you are going to incur a late fee For what,? I set up auto pay when I was there. And dont believe them when they say second month is free, now claiming a 24 dollar fee? For what? For their employee Incompetence? Scammers. can't keep their storage stories straight!, I don't want a courtesy call about non payment when your emplloyees are liars. Dont use this place, run by idiots, who can't keep their stories or their system straight read more

Have been and continue to be a loyal customer since 2014. Customer service and staff are great. They probably just need one major thing. They need to add cameras in the hallways inside. After 5 years, it looks like a band of thieves came around and burglarized a bunch of units, including mine, by pealing back the top metal mesh above the units. Luckily my stuff was worthless so I just had clean up the mess they left. I ran into another customer nearby and they took the three lcd TVs she had. We walked around and noticed that other units had their top mesh pealed back. We concluded that the band of bad robin hoods went on a buffet of thievery. We reported what happened to the staff and they promptly logged the incident, took pictures of the mesh opening, put in a job request to rectify the top metal mesh opening (fixed the same week), and advised us to file a police report and contact the insurance company (insurance paid with the monthly bill) to file a claim. They also offered if we wanted to, we can move into another similar unit. If they just add cameras watching the hallways, this would probably never have happened or at least have proof of who did it so it can be presented to police. The staff had noted to their superiors to add cameras but it's all up to corporate to approve. Maybe even just add spikes or chicken wire around the top of the units might prevent future break-ins. read more

Public Storage - How the burglars got into the units - Self Storage Near Me - Gardena, California

Helpful, friendly staff and clean, secure facilities. Just what you want for a storage place!

I hope this is the one that is 1459 w 190th gardena ca Down the street from walmart shopping center If so , i would to thank JOY for everything She was so helpful!! You dont get people who have great customer service and a heart!! Thank you joy again !! read more

Renting here don't buy insurance, you won't get your stuff back, insurance company won't replace your items. Katy, Arlene, And Niesha needs criminal training. They all seem suspicious. read more

Safe, clean, and cheap. Parking and loading is easy. Carts are free to checkout. What else do you need in a storage place? Being a storage newbie, here's what I like about this place - it's new, shiny, and the lights turn on automatically as you walk. Nifty. One bummer was that they had a hard time honoring my online price and discount. WHAT A PAIN. Regardless, that reflects on corporate and not this location. But if you have any problems, call the number and make your fuss. Second issue: you have to buy a special key. No normal locks/combos. Special keys only. Extra hidden costs. :/ read more

On May 2nd I checked out their website for rental quotes. They had a 5x5 on the 2nd floor for $52/month and a 5x5 on the 1st floor for $62/month. We decided to pay $10 more per month because we wanted a unit on the first floor. We hate dealing with the elevator. People hold it and sometimes they are slow. I put in my reservation for the $62/month on the 1st floor with a move in date of May 6th. I even got a phone call from someone named Cody to confirm the unit. We went in on May 6th to get our unit and the gentleman said they are fully sold out. I was frustrated and the lady next to him said to check again. He did and there was a bunch of units still available. He then said, what floor would you like? I told him the 1st floor like it says on our reservation. He said there was none available on the 1st floor. I asked what the point of the reservation is if you give the unit to someone else. He said it is first come first serve. I'm sorry - the guy on the phone should have said this. No where on my confirmation email says this either. I then told him how we are only paying for $62/month because it was on the 1st floor and more expensive then the second floor (which they were giving me). He said that I reserved the price and not the unit. If all the units, regardless of the floor, were the same price, I wouldn't care. But I am now paying $10 more per month for something I could have had $10 cheaper per month. I asked for a manager and he provided me with a phone number to a "district manager". BTW - the man and woman had an attitude the whole time. Very rude. Side note - they also don't tell you that you will be charged $20 for their lock and required you to have insurance. We had already bought a lock that would work with any other storage company but doesn't work with them. He handed me the lock and told me to lock it. He expected me to know how it works as he watched me struggle to figure it out and didn't help. Even when I was getting ready to pay, he never mentioned the $20 fee for the lock. I had to read it on my receipt. Since I have dealt with companies like this before I was not going to deal with a "district manager" on giving me the run around. Instead they are going to get a bad review and we are going to look into other properties to keep our belongings. We don't give our hard earned money to companies that have no remorse for their clients. Especially when it is their fault. Don't send me a confirmation saying I have this unit when I really don't. I am giving them 2 stars ONLY because the property itself was clean and they have a place inside to drive up. read more

Ms.Vanessa was very professional I hadn't been in a storage unit in years, I felt like I was walking into a mausoleum, I was confused Vanessa made it easy for me to find my unit. Also I got in on the special so that really made me smile. I would definitely use their service again. read more

This is my first time renting a unit with Public Storage. I made the reservation online and visited the office to complete the rental process. Joy, who was working this day, assisted me with everything from providing all the information/keys I needed, walking me to and from my unit and giving smart tips for safety and benefit. I was having an OK day, but Joy is one of those people who not only provides great customer service, but is personable and brightens up your day. To say the least, she was an absolute joy! This location itself seems safe because it is inside a building. The storage units hallways are very clean, including the garage doors. When Joy walked me to my storage unit it was completely clean inside and out. The only thing that could be better is the cleanliness of the elevators, carts and parking lot. Overall, I feel good with my storage unit at this location. ************* I've been moving things to my storage for a few days since receiving my keys, and Joy continues to provide great customer service. She is very helpful and kind. read more

These girls here are amazing! Their understanding that often people are going through trials in their life is a hallmark of professionalism that they constantly display. If you want the best customer service and a very safe place for you things, then don't think twice about trusting this location! read more

Stay away from this place. You might get a good deal on your first few months. But in a long run you will suffer financially. They will keep cranking up your monthly payment TWICE A YEAR more or less. That's what happened to me and I am planning to move out to rent a storage somewhere else. read more

Arlene and Rita ROCK...always friendly, always helping me and looking out for me and my best interest by moving my storage to a better priced option. Thank you thank you ladies....I am grateful for you this Thanksgiving! Regina read more

Francine was So fantastic helping me find the perfect unit to temporarily store my things while I wait to purchase my home! She was thorough, took me on a tour, friendly, and patient. I feel confident leaving my things here and coming back just to say hello! The facility is gigantic and extra clean. I saw no debris, trash, or even suspicious looking loiterers. All in all, really happy here! read more

Had a very nice experience asked for Naisha Or ArleneVery professional excellent customer service and they Have a wonderful Labor Day special!!! read more

Having to get public storage in LA is never fun because have to dish out more money, then the already over priced places we pay for. That being said, if you are accompanied by nice, smiling, and helpful people, in a place that is probably CLEANER than your own house - it may not feel so bad. I was impressed with this place and its upkeep, it is nicest building on the street and surely has two of the most professional people I have seen in a while - Adie and Mariah. This place is safe, clean, friendly staff, and importantly, affordable! Tip: Check on-line for reservation deals - it changes daily and you may find yourself a better deal! read more

Nice personal here. My friend is moving and has 15 days between move out and move in. So here we are going to move her twice. The units are clean and I don't see signs of pests of any kind. Hope we are out of here with in a month. read more

Sandra, Andie and Adie go the extra mile to make things happen. I had a difficult situation and they offered solutions. I am grateful to the hiring manager or regional for getting this team on board. Top notch service! Thanks for keeping the Gardena 190th storage facility clean, bright and above all safe! read more

Warning, the company is set up to jam you after you're in. Only four months after my move-in I got a rate increase of 15%. That seemed pretty steep in a such a short period, and gave me some concern about the rate trend in the future. I called to question this rate increase, and a very cold, interrupting representative told me the following: 1) My rent is month-to-month, and the company has the right to raise my rate at any time. (Yes, I know that, thank you very much) 2) ALL RENTERS WILL GET AN AUTOMATIC INCREASE 6 MONTHS AFTER MOVE-IN. THIS IS COMPANY POLICY. (Where is that stated in the rental agreement? If that's company policy, might be good to disclose that) 3) NO RENTER CAN HAVE THEIR RATE REDUCED UNTIL AT LEAST ONE YEAR AFTER MOVE-IN. THIS IS COMPANY POLICY. (They can make an increase, but not a reduction on the increase? Hmmmm.) The agent said her "hands are tied," there is nothing she could do. I asked to speak with someone who might have some authority on the matter, and she said she could put in a request and someone would contact me. That has not happened. The fact that this is firm company policy and is not disclosed to you upon signing a rental agreement is disturbing to me, and I find it to be unethical. Furthermore, it shows that they know you're stuck, and they'll take advantage of that. If it were not for this rate gauging issue, I would be very satisfied with the place. read more

I give them zero stars. There's a bunch of reviews on here about theft, believe every word of it. The unit I had was broken into, and valuables were stolen. Police report was filed but they said this happens all the time at this location. They are unable to do anything because the facility doesn't have proper surveillance cameras that capture anything useful. No cameras on any of the floors, only 2 positioned at the loading dock. And when detectives came to retrieve those tapes, wouldn't you know Public Storage staff claimed there was a problem with their system. This place should be shut down. Do not put anything of value into their awful units, because the staff likes to go "shopping" and break into your space. read more

Although girls are great and place is clean, there are NO trashcans, ANYWHERE, and my ultimate complaint is the UNECESSARY RENTAL INCREASE!! I started at a little under $100 for a 5x10 several years ago. Now, I am paying $137, and been denied "Rent Raise Cancellation." Yup, that's what it is called when you call to request them to look at your monthly rental fee increase and it gets denied, which tells me that they DO have a choice in the matter, they just REFUSE to reward customer loyalty with cancellation of rental raise. Currently, a 5x10 is offered for $71, $88 first floor access!! What a slap in the face!! Oh, and they love to remind you that IF you were a first time customer, you could get the lower rate, but since you're not, TOO BAD!! read more

This storage facility has a huge mold problem. The workers are nice, but the owners of the facillity do not seem to want to do anything to correct the mold problem. Mold all over my clothes (stored in plastic storage containers) and other items. Spoke to other renters and they also have a mold problem. read more