Benson was so kind, professional and helpful!! He helped us get what we needed, and was so courteous. Very knowledgeable when it comes to storage needs! US storage has great selection and prices. I'd definitely recommend coming here for your storage needs! read more

Total bait and switch. I signed up for a $65 a month storage unit and paid for 3 months in advance and then starting getting bills for $175 a month and was told that the unit that I actually got was Not the $65 special. These people were rude about it they offered me no refund. It's basically just total fraud. It's unfortunate I was really excited to be able to get a local storage unit right near my house for a fantastic price and I intended to hold on to the unit for several years I understood that the price went up to 175 a month afterwards but for 65 bucks a month for three months that was a good deal. As it turned out these people were not nice they do not return phone calls. read more

Compared to other storage facilities in the area, this place was reasonably priced. It is conveniently located by the Galleria, more specifically behind Ralphs. Melissa was super nice and helpful in getting my wife set up with a unit on our first visit. So far, we haven't had any issues when visiting. I rarely see others there at the same time I'm there, and I've always felt safe and secure. read more

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Exceptional Customer Service. Nicolas was super helpful in finding me the perfect unit.

Great service, quality space. Definitely already went in knowing exactly what I wanted and what I was looking for (not my first time renting a storage space) yet still, Nick was top notch! Made the experience that much more swift and enjoyable. Couldn't have asked for a more hassle-free & genuinely enjoyable experience. Highly recommend to anyone new in the area or just anyone looking for storage in the area in general. Very pleased with the service! read more

Beware of renting a unit from here. They have been adding unauthorized charges to our bill and refuse to reverse them even after the issues are resolved. Clearly a predatory group so please be careful. read more

Typical evil corporate owned business. We started at 150$ per month and then as soon as they could they jacked our rate up to 400$ per month for just a parking space. Beware of this place read more

Was a great experience,with great communication, and great service. Nick was helping us the whole time and provided great customer service throughout the searching experience. I would highly recommend this Us storage center and would definitely recommend Nick to help out with your search. read more

Updated 5-3-22. The area manager Manuel did get involved and did his best to reimburse me for some of my loss. He also gave me a 6 month discount on a different storage unit and reduced rate to help cover my loss. I now have insurance on my belongings inside the unit as well. ( I Highly recommend this). Ask Stephanie the manager for the insurance info. Stephanie and her staff are courteous and have assured me there are new security protocols in place. I have had no issues so far in 2022 and I hope this continues. read more

The sales staff was friendly and welcoming -- now I know why. Four months after moving in, the facility increased my rent from $338 to $487 per month -- that's a 50% increase! When I called the office, they tried to justify it by telling me their maintenance costs have increased. When I explained to Andrew, the manager, that inflation peaked at 7% and I'm sure their maintenance costs have NOT increased 50%, he was silent. I'm sure they know that no one wants to move twice in 5 months, so they take advantage of the situation by boosting rates shortly after you sign the contract. I've been renting multiple storage spaces in Southern California for more than 25 years, and while all storage facilities eventually increase their rates, this is ridiculously excessive. I'll be using my meager 30-day notice to find a new, more reasonable facility. My recommendation: Find another storage facility. read more

I have heard stories of predatory storage centers, and you'll find that this is one of them. The service and unit have been fine thus far, but the pricing and rent increase policies are outrageous! I have been renting a unit for only three months. The first month was discounted due to the obligatory move-in special and then went up to full. agreed-upon monthly rates. That was all spelled out and agreed upon. Now, I'm about to pay for my third month and they've just told me they're increasing the agreed-upon monthly rate by more than 16%! What the hell?! I've only just had one month of the agreed price! There are no protections for storage renters, but the industry standard seems to be an increase between 6 months to 1 year. 16%! Within 3 months! I have 0% faith in them that they won't hit me with another increase the following month! How am I expected to do business with them like this? read more

Great place and even better employees. This is my first time getting a storage space and at first I felt so overwhelmed. Luckily Nick was there to help! He went over my different options with me and we were able to find the perfect size for a great price! Will definitely be recommending this place in the future read more

Wouldn't go anywhere else. There are 2 people on so there's no waiting when they're busy, it makes ALL the difference. Melissa, Nicholas and Joan are extremely helpful and their customer service is flawless. Highly recommend, the peace of mind is invaluable. read more

Us Storage is well located, clean and safety. Stephanie was an amazing, funny and very helpful. Excellent customer service! read more

US Storage Centers - Our amazing Guide through US Storage! - Self Storage Near Me - Redondo Beach, California

Just got a storage unit here recently Christina is the best! She helped me and made me feel welcomed very sweet and a good listener, so far am happy and for any one who wants to get a storage unit here please ask for Christina! read more

I was helped out by Nick. Shown a few units and he was patient to explain the pricing and options. Good service and good pricing made me a customer. read more

Absolutely the best experience you can have at a storage facility. I have been renting at this location since November. A special shout out to Melissa and Joan. Extremely helpful and competent...and Melissa has to be the sweetest, friendliest employee!! They found solutions for every question i had. Thank you to all at US Storage in Redondo Beach! Really exceptional. read more

Stephanie found the space we needed at the right price just in time to keep our move on track. At the 11th hour leading up to our move, we learned that the storage we rented would not fit the content of our household. Our mover referred us to Stephanie and by the end of the day, she worked her magic to find us the space that we needed then maximized corporate discounts to make the cost of the larger space workable for our budget. Less than 24 hours after we reached out to Stephanie we were completely moved in. read more

US Storage Centers - Content fit perfectly with just enough room to spare to sort through items later. - Self Storage Near Me - Redondo Beach, California

I been at the US Storage in Redondo Beach for over 7 years . Joan has been very helpful and polite . Thank you for the hard work you do . Frank read more

This location has the best staff. Delicia contacted right away after I made my online reservation. Her phone call made me feel like this was the storage facility to sign up with. When I arrived, I met Stephanie who had the biggest personality. She made my move in experience quite memorable. She handles all the paperwork with efficiency and even stayed late to assist me with getting the best price. Stephanie cares more about the customer and truly understands the meaning of customer service. read more

Delicia and Stephanie deserve all the recognition in the world! I never thought that a storage facility would have good customer service but these ladies blew me away. I'm sad to say that due to availability, I couldn't bring my patronage to them but this is why I'm writing this review so that everyone will know that this US Storage location is worth your business! They were one of the very first people I called when researching storage units in my area. Delicia was so kind and informative over the phone. You can always hear it when someone is being genuine on the phone, and she is a model for that. Then I came on location to check out the area, units available, etc. Stephanie greeted me so warmly, she makes you feel right at home...at a STORAGE UNIT. Delicia showed me around and indulged me in figuring out any way to get me to work with them. Ultimately, it didn't work out but not for the lack of trying on their end. Other noteworthy highlights, they are conveniently located off of Hawthorne, tucked behind Ralphs. So convenient to get errands all done in one fell swoop with the grocery store, mall, fast food places, etc. Heck, Total Wines is right there too so if your storage needs are getting you down, you can easily get some alcohol right there. I highly recommend this location of US Storage Centers! read more

Front desk lady was really rude !!!! Not professional at all ! Lady saw us moving out a ton of stuff and wanted to be rude for no reason we didn't block anyone and still had to nerve to hurry us up! read more

This is my first time getting storage and Joan and Stephanie were so very helpful. It was really fast and easy to set up, and Joan very kindly took us around to view storage space and show us around. When we went back to start using our storage, Joan helped bring a dolly around for us and showed my husband where to go while I waited in the car with my kids. They have a very generous and family-oriented relationship with their clients and I felt very taken care of. Joan especially was very friendly and helpful. I would highly recommend this place if you need space for your stuff! I thought the prices were pretty good too. read more

Stephanie was so great from the minute I walked into the store (5 minutes before closing) to showing me different storage units. I rented a unit that had a broken lock when she showed it to me and the next day when I went to move my items in, the lock had been fixed. She loves her job and it truly shows in her mannerisms. She is also hilarious when driving you in the cart! read more

BEWARE! My storage unit has been broken into 2 times in a few months. They did not contact me immediately when the alarms have been set in either case. The first time the camera footage wasn't saved. The new assistant manager has been helpful but they are still liable for not fulfilling their primary task to secure my stuff. Go anywhere else. read more

I have been with this company for almost a year renting two storage units. I was okay with this storage unit but it was way too expensive and I felt the Manager John was rude and condescending at W. Pleasant Ridge in Arlington. He treated me like I was stupid which is very unprofessional. Also, I know many people who just leave items in the storage unit and are not charged. Not that I had planned on doing that but they said they would charge another month if I didn't give them 10 days' notice and all of the items were not removed. I was told by Philip Wilson (the man that worked there when I moved in) when I got the unit that if I bought their lock I would be reimbursed for the lock when I moved out. Today I was told I would not get that money back and then they refused to give me the headquarters number. DO NOT RENT FROM THEM!!!! I am moving my items to another storage for a lot less which is climate controlled. read more

I rented two very large storage units from US Storage to house stuff for my small business. When I toured the facility, the manager Stephanie, was so welcoming and awesome that I decided to stop my search and rent from them. They have the best hours and pricing that I could find in the area and they are so accommodating to your needs! I would highly recommend you check out this location and talk to Stephanie if you are looking for some extra storage space. read more

Great service! Joan and Stephanie have been awesome to work with and very responsive.

I came back here welcome me with open arms. She's funny, helpful and got me everything that I needed. I'm happy to be home again

Steph is outstanding, I love how she made me feel like family and that I was welcome I her own home. Definitely glad with my choice of storing a couple things. Thanks a million! read more

They simply are the BEST!! Price Service Options Hours Service (again) I have had a unit in every facility in over my 47 years of living here. I am so happy I never have to leave to a new place due to better hours or price. Can't wait to get my stuff out of storage, but since it has to be somewhere, I'm glad it's there!!! Stephanie the manager is amazing!!! read more

Stephanie is the manager at the Redondo Beach location, and she has been such a pleasure to work with! She's friendly, thoughtful, and incredibly helpful every step of the way! The facility itself is easy to access, although a little tricky to find the first time. The hallways are always well lit, the units themselves are a good size, and the flatbed carts make moving in/out a breeze! Great local option for storage! read more

1415 Hawthorne Blvd Redondo Beach ca 90278. I and 23 other people are very disappointed at the lack of management, safety and trust we have in U.S storage. A total of 24 units were broken into Saturday 27 2020 at 3 am.We did not get notified of the break in until 5:30pm.They sold us on how safe and secure the storage facility is. I could understand 1 or 2 units max on the outside units . the fact it was 24 units inside the building seems like an inside job to me. Stephanie is not helpful she actually took the following day off and had someone cover that had no idea about the break in. read more

US Storage Centers - Self Storage Near Me - Redondo Beach, California

The on-site mgr is great as long as you are a paid tenant. The district mgr is MIA. After 15 years of renting a spot for my Rv I had to terminate my lease due to the increasing rent. On my last day of paid rent I went to drive the RV out only to find damage to my rig. Having cameras as they advertise would allow me to find the culprit. Not so. Quoted: "we don't have time to sit and watch video" "that's what you have insurance for" " you are not a customer anymore". I call corp and leave a message and no return call. Buyer beware. Cams work unless there is something they don't want you to see. read more

Paul is the new property manager at US Storage (Redondo Bch) and, after having been a tenant for about three yrs now, his is the best customer service I have received the whole time. He is attentive, clear, communicative, well spoken, and has great follow through. Being compassionate to your clients' needs is always an effective characteristic as well. It is more than rare these days. US Storage is lucky to have Paul. read more

This is a clean and well run facility. However, you should expect to have your rates increase approximately 30% per year. I received a 17.8 % increase on December 27, 2017 and I just received notice of another 11.2% increase effective July 1, 2018. That's 30% in six months. Inflation was 2.1% in 2017 and is projected to be 1.9% in 2018. read more

If you want to be treated like an animal then definitely come to this place. The rudest employees at all times. No body in office during office hours and if you see an old lady Alzheimer's named Stephanie then run away!!!! Failed to give us access codes after signing the contract and kept asking us to come back in person. read more

I have known the manager Stephanie for a very long time. She is funny, kind, and very efficient. For those of you that haven't come to US Storage Redondo, you are really missing out. Prices are fair. The property is always looking good. Everyone is so helpful. I can always count on Steph to give me more than what I am looking for. Come check this place out...you won't be disappointed! read more

US Storage Centers - Self Storage Near Me - Redondo Beach, California

Stephanie provides excellent customer service! It was my first time renting a public storage unit and the review of Stephanie and her team do not lie. We felt safe with our belongings being there for 1.5 years. It's a great location and heavily secured with cameras. We did not have any issues at all. 100% recommend and will surely come back to this exact public storage if ever needed again! read more

Great location, clean facility, Steph the manager is great, she and her staff are all super helpful and polite.