I've been a regular customer at Box Bros for buying boxes, but one experience has soured me on…read moreusing their shipping services. I paid $300 to ship a package to Europe -- nearly three times what the post office would have charged ($120). A month later, the package was returned to me. When I investigated, the post office explained that Box Bros uses a third-party vendor for overseas shipping, and that vendor sent the package back. When I brought the returned package to Box Bros, the employee on duty was sympathetic but said there was nothing they could do. In other words: I paid $300 for a service that was never completed, and was told I was on my own. I ended up shipping through USPS for $120, bringing my total cost to $420. I returned to Box Bros seeking a refund. The owner acknowledged the issue and promised to make it right -- possibly a partial refund or store credit -- but was vague about the details. That was over six months ago. Despite multiple visits and assurances from staff that the owner would reach out, I have never been contacted. **Bottom line:** Box Bros is still a great spot to buy boxes -- it's the best option in the area for that. But I would not recommend using their shipping services. You'll pay significantly more than USPS, UPS, or FedEx, and if something goes wrong, don't expect a resolution. One star, because they promised to fix this and never followed through.

Great service! Didn't catch his name but they didn't have the box I needed but without hesitation…read morerecommended the next spot I can try. Just genuinely helpful and they have a lot of different boxes in stock compared to other spots I checked out but we just needed a very specific box for guitar.

Awesome place Highly recommend…read more Employee went above and beyond to pack and ship my item to Hemet Thank you so much

When in today just for a drop off of return for UPS. Had a few people in line less than a 5 minute…read morewait Two employees work in the counter went pretty quickly. Everything went well Would go again if I were in the area and needed to drop off at UPS.

I absolutely recommend this place! The staff is incredibly kind and super helpful. You'll really…read morefeel taken care of here!

This writeup today is about a response I received today, June 4, 2025 by owner Rondal R, to my…read moreoriginal review DONE ON DECEMBER. 11, 2019! LOL, sent now AFTER a 5 year delay!! The owner says my original review is false. First, I don't know if the young man I interacted with was the owner Rondal at that time. Second, such a delay may convey the ineptitude of the owner, but more important, would the owner, if the same young man, remember the event 5 years ago with so many customers since?! And if Rondal was not the the young man whom I interacted with, how would Rondal, the owner today say my review is false! My review in 2019 IS TRUE TO THE LETTER, and the poor interaction is what prompted me to write the review. Here is my review at that time: "I went in to mail a package. After Rondal took my package, I asked for a receipt. He said he doesn't give receipts because he is not a UPS store. I said, you took my package, what if it gets lost, I have no proof you received it and sent it. He said, and i quote, "That's not my problem" in a disrespectful way! I was taken aback by such rudeness, lack of good business attitude and a lack of gratefulness that I was using his business. I won't use the business again. If the owner reads this, please contact me, as Rondal [if the young man] would only refer me to his business card on the desk." The card did not give the name of the owner of the business. If Rondal the owner is the young man at the time, then maybe he has learned more respect for his customers. I still give him a one star because his 5 year delayed response on yelp conveys complete defenseivness denying everyting I reported rather than a business apology of the poor behavior at that time.

Box City, Inc., at 4051 Lincoln, Marina del Rey, CA 90292, (310)305-4682…read more I stopped by here to pick up a package that I ordered via Amazon. It was easy to do. FYI, they have a huge selection of boxes of every size and shape if you need to buy that. If I do need to do that, I'd go here.

After FIFTEEN YEARS, they've just now posted a reply full of Chat GPT platitudes about how they…read moreunderstand how frustrating it must have been to be on the receiving end of their abysmal customer service (in 2011), and how they take such concerns seriously. So seriously in fact that after 15 years, they used AI to write a response. Don't risk having your important shipment damaged only to get a low effort post 1.5 decades later expressing their regret. AVOID BOX CITY AT ALL COSTS AVOID BOX CITY AT ALL COSTS

Great pack and ship spot. I came in late on Sunday and Edwin was still nice enough to pack my stuff…read moreand stayed over the closing time to make sure my items are shipped. I truly appreciate the service and will come back for future shipping

Total Box Supply…read more Great prices, solid quality, and super helpful staff. Fast, easy, and always has what I need. Definitely my go-to spot for packaging supplies.They even sell Pokemon card and exotic snacks and drinks..

Wonderfully knowledgeable manager, great service, incredible prices…read more I am an artist who often needs to ship my paintings to galleries across the country. I have been frustrated with the lack of shipping stores that also have packing supplies in the South Bay. I took a chance and came here and I am so glad I did. Not only was I given friendly, helpful, knowledgeable service, but also the best prices that I have EVER come across. A-1 Packaging has a new loyal customer. Thank you Arnie!

Love working with Shams and his team. He has provided amazing packing for my paintings overseas…read more I am very grateful and I highly recommend him. They are very professional with many years of experience. I can't wait to have my next project to be packaged and crated by them.

I recently had a very difficult order that needed to be packed and shipped over seas. They were…read morevery professional and friendly. Everything was done in a timely manner. They kept everything within my budget. On top of this great experience with their staff my package got there safely.