Will never take packages to this place again. Took a prepaid usps package to Ship District only to…read morehave it not get shipped. Tried tracking it and there has been zero movement. The guy that helped me just told me to put the package behind me on the shelf, which I thought was weird because it didn't feel safe to just leave it there. Someone could just come in and steal it, which I won't be surprised if that was the case and now it's just lost. Now I'm out a couple hundred dollars. Don't bring your packages here.

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.

Excellent service very friendly staff 5stars . Extremely…read moreknowledgeable and helpful . Very good selection and value

Always best services. And the staff are so friendly, I'm…read morealways grateful Thank you

Good selection of packing materials. Prices are about the same as an online supplier…read more The register ladies were good and registration was a snap.

I happened to drive by this place and went inside to check it out. I was pleasantly surprised by…read morethe assortment of threads, labels, hangers, polybags, boxes, and a lot of office supplies as well. I was snapping lots of photos and one of the workers was super nice and asked if I needed any help. There was a lot of customers inside and it seems like they were able to get what they needed quick. One of the best things is that they also sell boxes in a good variety of sizes. It just makes it so easy when you can grab everything you need. And the best part is that you can touch and feel the qualities before committing to buying the bundles. I will definitely be back when I'm ready to purchase for production.

This business is still terrible! I attempted to print out tax forms while the clerk persistently…read moreasked me when I will be done printing my forms. He then tried to charge me extra money for using my credit card - which is illegal in California. I told him because of the contract his business with VISA does not allow him to charge additional fees for using a credit card - he became furious and screamed at me to never come back. He did this in front of other customers along with the postal carrier.

I had a disappointing experience with the customer service at this store. There is a particular…read morecashier who consistently comes across as very rude in the way he speaks to and approaches customers. For instance, I once asked to use a small piece of tape and was told I had to pay a dollar for it, which seemed unreasonable given how little I needed. Every time I visit, he insists on charging a dollar for the smallest things. On my most recent visit, when I expressed my frustration, he told me, "Then go to a different store!" I left feeling very upset and disrespected. I would rate ZERO for this store!

One stop shop! Was walking around the neighborhood and stumbled across this lil gem. I was actually…read morein need of a shipping box to send something to my bestie in TX, so it was perfect. Noel, (like Christmas) helped me out greatly! (: I was unsure of sizing and he went out of his way to pick it out and quote me. Super friendly!

Just went to go buy boxes, the person behind counter was very rude. literally tried to change the…read moreprice of my purchase multiple times and literally laughed while doing so. I was going to buy more boxes, but decided to go somewhere else.

Deceitful experience. I paid to Uber for nothing and what they charge me vs what says to drag…read morecostumers in is a lie ( **$19.95** ) The charges went up to almost $400 regardless of 2 days or 7 days renting so they say $19.95. People dont waste time. They charge what they wish and the total you see by reserving looking at $19.95 FRONT lie doesnt exist. They charge for other things or even mileages you won't use and say we give it back if not used. Liars like everywhere you go to. Scams. I canceled my reservation right away. Worse experience ever !!!!

Horrible service. My reservation was for 5:30am and I had SEVERAL trucks blocking the entrance for…read moreover an hour and I half because the location wasn't even open. What is the point of self service is I ACTUALLY NEED A REP for issues like this. My reservation was for 4 hours and this was a huge inconvenience to my moving schedule. I had to wait until they actually opened and also moved the other trucks. Would never recommend reserving a U-Haul here just look at the other reviews.

Came full circle -- and pleasantly surprised!…read more The only reason this isn't a five-star review is because of my first visit about a year and a half ago. The person who helped me back then was rude and unhelpful, and I left thinking I'd never return. Fast-forward to now: I was in the middle of a move and needed boxes urgently, so I decided to give The Box Depot another try. I'm so glad I did! I was helped by Moises, who completely changed my impression of the store. He was friendly, funny, patient, and went above and beyond -- answering all my questions, helping me find exactly what I needed, and even offering to carry everything to the car. If it weren't for Moises, I never would've gone back -- but because of him, I absolutely will. He's a gem, and I hope he's there every time I visit. If I could give him five stars on his own, I absolutely would!

Great quality of all packing and mailing materials. Better…read morethan just reasonably priced so friendly and trust me, I was a bit of a nudge but they hung in there and helped me purchase all I needed to make my move easy as a move can be. they also have great packing envelopes etc for the many returns I've had to make after purchasing things online AAA+++

UPDATE - 2/2/26 I wanted to update because ownership has…read morereached out to discuss this. THIS is how responsible businesses respond to clients. The new labeling system I complained about is in a trial period. The numerous complains I had about it were mentioned by other clients, and ownership has acknowledged the issues. They are as disappointed with the product as we are and are looking at solutions. I will restore the missing star because this is how you deal with issues. I've been a very long-time client - over 20 years - ever since they were Box Brothers, and were located at what is now Jeni's Ice Cream. I've consistently given them 5 stars - for attention, politeness, and always service with a smile. David Goodman kept his businesses running smoothly, always improving things. He was almost always at the Los Feliz location, up to the very end. A recent change in their package notification system has me writing this review. I removes any form of verification from the customer; there's no way to audit that we are in fact getting the packages we're signing for. Please read update as they are aware of the problem and in the process of solving it.

This place is so convenient, especially for returns from shopping online. Very hardworking staff. I…read moreliterally handed my untaped (but packed) return with the the untaped label and the gentleman behind the counter assembled it and sent it out that day. Cost to me: Zero.What more could you want?

They have every size box you could need along with all the supplies. They have a rewards program so…read moreyou can also earn discounts towards future purchases. The staff is incredibly helpful.

Everyone's super helpful and they carry just about any box size you need. The prices are good.read more