Facility: 735 Carson St. Torrance Ca. On April 22, Mr. Nicolas, was in the office. After I spoke with Ms. Rashunda, from the call center on the phone. I came to the facility, Mr. Nicolas, Helped me with answering of questions and the walk around to see other units etc. Mr. Felix, returned to the office and was very Professional, friendly, accommodating in answering of questions with a warm smile. Mr. Felix, suggested he remembered me as a former loyal customer. US Storage has great hours and locations. Wonderful Promotions Thank you, Mr. Felix H. (Property Manager) Best of continued, success From: D.Crosby (B.K.A) Ms. Happi C. read more

US Storage Centers - Stuff to store - Self Storage Near Me - Torrance, California

US storage center in Torrance on Carson St. are pretty cool. The employees are nice and helpful. They seem to do a good job of taking care of the property. The access is easy and secure. I have no complaints. I will use them again if necessary. read more

This place is clean. The fee is very affordable. I had a very proper way of communicating with the staff. The service even from the very beginning was organized. They even take care of your unit so much. Thank you, Cris for all the help! He made it easy for me especially during the moving out process. Thank you, US Storage Carson St. read more

Very nice friendly staff very helpful. Place looks very safe and clean Got what I needed thanks so much

Had an amazing experience renting my storage unit out today by Felix. He was very professional and attentive.

It should be open but not until 1030 so you guys tell me there's been a lot of people outside waiting. ‍‍‍ and I got a storage paid for it 10*10 and I got 8*10 read more

US Storage Centers - I don't know - Self Storage Near Me - Torrance, California

Never not all all. Check the pictures. These are fake reviews. I just went in this place yesterday and it's leaves much to be desired. Good luck. read more

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Had storage since March 2019 it's now August 2019 Most of my belongings are ruined due to rat poop and chewed up by the rats I have to throw all my furniture away including my mattresses Disgusting disgusting disgusting Should of threw it all away in the beginning and saved my money and just bought all new stuff Now I'm moving into my apartment with no furniture read more

US Storage Centers - Rat poop all over a mattress (the brown stain is a coffee spill it's not due to the rats) - Self Storage Near Me - Torrance, California

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Felix is a great manager but he is on leave now and the associates running the facility currently johan or Joan whatever his name is he has the worst customer service he has no people skills he does not assist in anyway and when you ask for a manager or supervisor he fails to do his job and get one instead of to diffuse the situation he elevates the situation it's honestly unbelievable and ridiculous how they treat their tenants my husband and I have been a tenant since 2019 and as of today and my interaction with the associate on duty today and lack of concern or care I'm taking my business elsewhere. read more

Extremely rude mischievous and not at all truthful as far as your advertisement. I've called and inquired multiple times about certain situations and never got full disclosure. Every time I contact them the same lady is rude and speaks over me. I will never ever ever ever use this company again. read more

I was in need of a parking space for my RV me and the wife recently purchased. My friend recommended me to this place and although at the time there were no spaces vacant, I got to say I am still happy I came down here. Felix, the property manager gave a tour of the facility and mentioned he will put us on a waitlist if anything becomes available. Fingers crossed! The facility is clean, secure, and convenient for us to take our camper on trips as needed! read more

The price was reasonable and the first month was free. The staff was friendly and courteous. I had a billing issue when I closed out my account, but it was rectified quickly. Overall, I had no real complaints and was satisfied with the experience. read more

Had a bad experience with a Public Storage location...I appreciate the fact that this location has reliable security unlike PS. I will continue my businesses here. read more

Thanks to our realtor, Sylvia Contreras (Berkshire Hathaway) for researching local storage companies for our major move, we finally narrowed it down to couple of companies. My husband and I started with the highest Yelp review and decided to take a drive to the closest location. We were greeted by Emily (Property Manager) who showed us several different units that we were interested in. We selected one of the larger units due to easy drive up access and were very clean. *Units have lights on a timer. *Bring your own lock or purchase one in their store. *Provide Insurance Declarations Page or purchase Insurance from them. *Paperwork was very easy. *Easy payment options. *Right off the Harbor (110) Fwy at Carson St and across from In-N-Out. Emily was very knowledgeable and courteous and we were extremely satisfied with her professionalism. My husband and I highly recommend this Company located on Carson Street AND WILL USE THEM AGAIN! Bonus!!! Free truck rental read more

The best customer service from Joan. He was very helpful during a difficult time. Answered all the questions we would ask. But also provided more information we were not aware of. Super fast and efficient, I was in and out and was able to take a load of personal items to my new storage unit. Will continue to remain a loyal customer for this company, due to a great customer experience. read more

Went to transfer to a different unit today. Felix and Joan took great care of my dad and I. If Felix isn't the manager already; he definitely should be! He overcame every obstacle we encountered with ease and explained things very well. I would 100% recommend using this storage facility for your storing needs read more

Was extermly greatful on the positive and professional assistance I receive from nick. He was able to answer all my questions and truly made the whole experience a breeze. The location is very clean I'm Very happy I choose this location for my needs. read more

Emily is always very congenial with each customer. She takes extra care in listening to those with problems and does very best to help them out. She's very dedicated to her job and does her very best to ensure a ship shape operation. I've been here several years and plan on staying for several more! read more

US Storage Centers - Self Storage Near Me - Torrance, California

First time renting with US Storage but had the best experience with Managers in the facility and at the office. Very kind and by the way they give you a truck for free to move in, gave me late access and no additional charges. They take things that people don't want and take them to charity. Best U.S. Storage ever. Shalom. read more

My encounter with Felix the property manager was very pleasant. He was extremely knowledgeable about the facilities also very helpful and professional!!! read more

Nicolas was very helpful in my rental reservation! Thanks again for the great customer service.

Have been a 5 year customer and had to consider moving due to increasing economic pressure. Sophie helped make sure I was able to down size and keep me as a long time and renewed tenant so I did not have to hassle it. Excellent move by Sophie and the Team. Great Job and a Big Thank You to U.S. Storage! Mike Callahan read more

I would totally recommend US stores center especially the manager Felix Huerta it's totally professional helpful.

Emily was very helpful. Explained everything we need. Very patient with all the questions we have.

If you don't mind rat poop and pee in your stuff, this is the place! The people are very nice but apparently don't want to tell you everything that you place here will be contaminated. This is not something that happened years ago, or some old story, no, this is a current 2020-2021 problem. They will force you to sign a "Protection Agreement" that will not protect you. There are lots of ways rats get in and they like it here, and no one is asking them to leave. Consider all the food opportunities you bring to Carson Street US Storage, you are helping feed them too, so that's good, right? Do you mind waiting a year to get reimbursed for their negligence? It's not really a long time until you consider you lost everything and you hear crickets from them. You know crickets wouldn't be bad, but the rats love it here. Do you? Come on down and check it out. You possessions are their diet, and they love it. Still waiting for a resolution on my massive loss of valuable possessions 8 months later read more

This place is dirty and the manager is unprofessional. There was rodent feces all over my items. The manager could care less! Her comment was that she would let "someone" know about it. It was terrible. Don't store valuable items here! read more

I went in for a quote recently and the service was great! Finding a storage can be stressful, but I felt like I didn't have to stress at all because Tatie was about the business, she was very helpful and knowledgeable! read more

This is hands down the best storage facility in the area. The staff is incredibly friendly, very informative, they have an extensive security system which adds to the ease of leaving my belongings behind, very very affordable, also it's super convenient to access my unit and belongings whenever I want, and not to mention the facility is very large so you have a wide variety of storages sizes to select from. I highly recommend this place to anyone who needs a storage facility! read more

I would like to thank Emily and her staff for being very helpful. I needed storage for my daughter and her friend for the summer college break. I was having issues online and called and spoke to the staff about it. They ask for my date and would honor the online promo. We got there and was greeted by Emily the manager and she was very professional, explained everything. She was nice enough to show us the unit prior and made sure we could lock it correctly. It was a chaotic day and Emily was able to bring order back to our lives. The facility is very secure and very clean. THANKS MISS EMILY AND STAFF. read more

I needed help trying to find a good storage space for my mother, when I came across this storage facility I knew it would be perfect. Two helpful gentlemen nick and felix took the time to help me find a spot that would be reasonable for what I had to store with the budget I had to work with. I would recommend US storage centers to anyone who is looking for a clean, friendly experience with competitive pricing. read more

Raise their rates every year and provide terrible customer service. Better Business Bureau rating is F. Do yourself a favor and avoid US Storage. read more

Competitive prices , clean and accessible units. I shopped around the area and by far this was the best choice . Ask for Sophie , very helpful and professional. I would recommend this places just based on her service alone . read more

I was less than impressed by the customer service that I received from this storage facility. I've always paid my bill on time and this one time I was late a matter of half a day and was charged a $20 late fee. I asked as being a long time customer if they would waive the fee as a one time courtesy which I knew they could and they blatantly said no. Where is the customer service and compassion for customers during the holidays? Thanks Renee for making my customer experience a poor one. Happy Holidays. read more

The other day, was mostly just looking for parking, which wasn't available, but Nick and Felix were very helpful and their customer service was on par, and gave me a heads up on where i could park for future. Out of curiosity, I checked out the facility and it was super clean and well put together. I know some people in Long Beach, and now know where to refer them. Great Customer service. read more

I'd like to start by saying my whole family has a unit here and i can see why. The service is really great and Jolene was awesome, she was very friendly, polite and accommodating. She was very professional, understanding and enjoyable to talk to and able to joke around with. I appreciate working with and helping me find the right storage for me read more

Very helpful and kind manager who was able to get me the space that I needed in a timely manner. Was very hospitable despite his computer giving him issues, am very grateful for Jim and the aid that he was able to provide so close to closing too!! read more

Sophie and the other representatives who work here are all very helpful. I used to use Extra Space and I was NEVER offered a FREE moving van with my move (as long as it's available through appointment). The facility is kept clean and the price for the unit is great with the deal I received. Definitely pleased with my US Storage space. read more

Nice, clean and well lighted hallway. Very cheap compare to other storage company. And the staff, Felix is very help full and professional and courteous. read more

Me and my family had to look for a storage unit as soon as possible due to us having to move out of our place in a week. As stressful as it can be moving and finding a place where we can put our belongings for the time being, Kimberly helped us out tremendously. She was very professional, informative, and altruistic. Thank you Kimberly for making this moving process easier and less stressful. read more

Very clean and easy access storage. Jolene was very helpful and explained everything thoroughly.