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    Public Storage

    3.6 (106 reviews)
    Open 6:00 am - 9:00 pm

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    Employee #2, told me it wasn't okay to come to one's Public Storage storage unit and rearrange their belongings. This employee harassed me.
    Cameron N.

    I've rented a storage unit here for a few months, and the units are fine. The facility is relatively clean, and despite the occasional hiccup (broken door, broken gate, broken elevator, etc), things generally get fixed reasonably fast. Unfortunately, the staff is extremely rude and multiple members of their staff have gone out of their way to harass me, and this has occurred more than once. A few months ago, one of the staff members approached me while I was parked in a delineated parking space inside the access-controlled area past the gate (there are about 40 parking spots, and only about three to eight are in use at any given time). This staffer told me that I could not park my vehicle there. I took a look at the parking space and commented that it was clearly a delineated parking space for customers and didn't have a 'No Parking' sign or any orange cones, or anything that might indicate that customers couldn't park there. I gave this employee an opportunity to explain themselves and perhaps explain why they would ask customers not to park in this particular parking spot. The employee didn't have an answer, could not provide any reasoning as to why customers shouldn't park in that particular parking spot, and flipped out and started screaming, which made me feel very uncomfortable and afraid for my physical safety. This employee had clearly mentally snapped and was a risk to others. I had to resort to filming my encounter with this psycho employee because I was concerned that they might physically attack me. I assumed they would deescalate the situation and walk away, but they did the opposite, and they actually physically approached me a second time, rather than walk away and leave me alone. This employee had no reason to approach me in the first place, as I was parked in a proper parking spot, I wasn't blocking the doors or the loading dock area, etc. Today, I had another bad experience, this time (at least initially) with a different employee. This second employee approached me while I was reorganizing some items in my storage unit and told me that I should be loading this into, or out of, my storage unit at all times, so by omission, they were trying to tell me that being in one's storage unit and reorganizing one's own items was NOT PERMITTED. I explained that I hadn't seen anything in the lease that said I could not be in my storage unit during open hours to reorganize my belongings, and I further stated that I had, in fact, brought some things into my storage unit and was planning on bringing some things out when I left, but this second employee continued to imply that I was doing something wrong. I informed her that I was not breaking any of the terms and conditions of the lease that I had signed with Public Storage, and that as a result, I hadn't done anything wrong, and that she had made a mistake in approaching me, warning me, and that her behavior constitutes harassment, and was unacceptable. She shrugged and left. I came back in to the office 10 minutes later to get clarification about this alleged violation, and the psycho employee #1, who I had a frightening encounter with a few months ago, was also in the office this time. I asked some question about the alleged violation, the second employee said that it wasn't her complaining about me being at my storage unit to reorganize my belongings, but rather that it was her district manager who had made a mention of it, and that they had instructed her to speak to me about it and tell me that I was not permitted to be in my storage unit during open hours unless I was actively loading or unloading things from my car. I explained to her that this prohibition was not anywhere to be seen in the lease that I signed with Public Storage, and that as a result, it wasn't real and was unenforceable. At this point, psycho employee #1, who harassed me a few months ago and went crazy and yelled, chimed into the conversation and said that being at one's storage unit for four hours during open hours was an unreasonable amount of time. I explained to her that I had a lot of belongings in storage there, and that I sometimes need to inventory them and rearrange them. I then reiterated that reorganizing one's belongings isn't mentioned anywhere in the lease as a prohibited activity. I then asked these two staffers to have their district manager send me a letter if they believed that I was breaking any of the terms and conditions of the lease. They said that they would contact their district manager to make that happen. At this point, I have been harassed by Public Storage employees on two separate occasions, and I have had it with this company. I will be contacting their manager and lodging a formal written complaint. If you're looking for a storage unit, I'd only recommend this place if you're going to have hired staff do the loading and the unloading of your unit, and if you're never going to need to come to the unit yourself to rearrange things.

    Payment history !
    DeeDee C.

    Is this even legal to keep raising the prices like this?! I called and they said that they want a email in July warning a rate increase but no where was there any warning that they would be raising the rent e wry single month! I need to find a new facility! Cythia who worked up front was very kind but raising a customer's rent EVERY month is robbery! I have also not felt safe here and have read other reviews regarding safety. Any recommendations of other facilities anyone ?!

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    24 days ago

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    7 months ago

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    8 months ago

    Jeaneffer was amazing in helping me decide what I really needed both short-term and longer-term.

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    1 year ago

    Rented here for a while. Looking to budget - not here. Clean but no dumpster access. For shame.

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    2 years ago

    Very clean property,and great customer service I would recommend this place for your storage

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    3 years ago

    Very easy to work with. They explained the process, I did it, and it only took a few minutes to complete

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    3 years ago

    Ariselli, the district manager for Public Storage on San Pedro, was really helpful in my last minute move.

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    3 years ago

    Daisy and the team were awesome. Definitely recommend if you're able to get a deal here. Well managed, clean, and convenient. Thanks!

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    4 years ago

    Always professional! Very helpful and very clean. Carmen is great! I highly recommend the rosecrans location!!

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    4 years ago

    Thank you u are Awesome Very helpful and very professional Thank you so muchThe place is very clean

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    Page 1 of 3

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    Most importantly, Natalie took immediate action and followed up with a mutually agreed solution.

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