I want to say how incredibly grateful I am for Ejonee and her team. I don't write a lot of reviews…read morebecause there aren't a lot of places that'll give you great service. I was very surprised to find the hidden gem and use it for my work. Their customer service and the way they go above and beyond is so heartwarming. I wish I lived closer this location. I'd get my own storage. Seriously though, if you're looking for a place, definitely stop by here because it's not just about the location it's about who is taking care of you and your things that's important. I wish all storage places were like this one.

Easy access and prices are better than other options. It's a good option for having too much stuff.read more

Showed up at 6:13pm to access my new unit. The gentleman working Monday wrote this down with my…read moreunit and access code and hours of operation saying they're open until 9pm...???

Anyone considering storing items at storquest, take my advice and don't do it…read more I have been a faithful customer for 3 yrs always paying my monthly fee on time. Before it was changed to store quest my storage was broke into 2 times but since I didn't have insurance I was S.O.L. the next month I was told I was required to pay for insurance Since then my rent for a 5x10 unit went from 110. To 155.00 The employees seem sketchy and the corp. Office ups the rent without a reason. So my advice fine another storage facility if you want to keep our stuff. ! From a dissatisfied customer Linda

Best storage experience ever.Best storage manager in town.Highly recommended.Had problem with…read morelock...removed fast and efficiently.On site staff,very courteous and helpful.Easy access,and reliable.Unit was clean and safe...even at night.Thanks

WARNING. Protect your property. This place does bait n switch, after you sign contract they add…read moreall these feeswitch out notice. If you are more than 30 days late they charge you additional $200 for "auction fees" that's before the. legal 60 day auction lien fee when your payment is legally in default not to mention they increase at their discretion an additional 40% and charge you for an additional protection fee . I never received my 30 day notice of price increase and they BAMBOOZLED me. This is my personal experience. luckily I have proof and documentation of it all.

Despite my extremely hectic schedule, I wanted to take the time to leave a review for Jacquelyn. To…read morestart, her work ethics are phenomenal, and this isn't just centered around the solution-based mindset she implemented while working with us. I'm in an industry where client relationships are everything; she possesses something that very few people do, consideration and engagement. She genuinely wants to see the wellbeing of her clients, I got a glimpse of that by hearing her on the phone with another client, and anyone speaking with her for just a few minutes would see that as well. She helped us out at the El Segundo location. Initially speaking, let's just say that our introduction to US Storage was shaky, at best. The day we got to meet her, we could feel our relationship with US Storage center reaffirming. Everything was resolved through Jacquelyn, and I can say that currently we're happy tenants. US Storage, if you're not aware already, Jacquelyn is a tremendous force, and her skill set and problem solving skills should be commended and acknowledged.

So I write a critical review of this business here on Sept. 1, and a rep messages me back asking me…read moreto email US Storage. That was Sept. 4. I emailed them that same day, as they asked. It is now midday Sept. 12. Haven't heard a thing from US Storage since. As if they just want it to look like they're being responsible by responding to my criticism -- only to subsequently ignore the subject.

The staff is outstanding they are really personal and are welcoming. Not to mention that they have…read morereally fair prices. In comparisons to the other facilities within the area. The times that I have requested services they address them immediately.

Westchester Self Storage has provided me with excellent service over the years. I want particularly…read morecompliment Miguel. Miguel knows this place like the back of his hand and is always very friendly and courteous. He truly cares about the customers and makes you feel welcome. In my many years of working with Westchester Self Storage, they have always answered my question/emails, and pay attention to the little details. Like for example. I rented a van today and Miguel made sure I got the one that was closest to my locker. So nice that he thinks of little things like this but it's not such a "little thing" when something like this prevents having to carry heavy boxes an extra few feet! Thanks Miguel! :-) Just one of the reasons I like this place. I'd totally recommend Westchester Self Storage and also this branch of U-Haul. Both good companies.

Great place to store your stuff! The guy…read more Great place to store your stuff. It's very clean, they play nice music which helps keep you entertained while you're organizing! Julio is the manager and he's very nice and helpful m!! In fact, all the guys that work there are nice and helpful!!

Stay away, most aggressive price hikes I've ever experienced. Two price hikes in less than a year,…read more9 months since I moved in. This whole industry is disgusting now.

I needed to find a space quickly and was able to make my reservation, view the space, and get…read morethings set up in an easy and timely manner. The associates are nice and helpful. Shoutout to Marcella for walking me through the process and getting me set up! The building is nice, space is clean, and most importantly, their system ensures safety.

This facility is new and reasonably clean, but poorly managed. I'd been a customer for nearly 1.5…read moreyears when I got a letter raising my unit rent 180%, from $44 to $123. Rate increases happen, but this was steep for a single month. The notice was dated 5/27/26, but I didn't receive it until 6/13/26, leaving me less than a month's notice. I called that day and spoke with a rep (you can never reach anyone at the actual location) who agreed the increase was excessive and said she'd request a callback. No one followed up. I called again on 6/26/26. They'd requested a "meet in the middle" rate, still too high in my opinion, and promised a response by the next day or the following Monday. It's now 7/1/26 and I still haven't heard anything. Also worth noting: during the 6/26 call, the rep told me the new customer rate for my same unit is $55. Less than half what I'm being asked to pay as a loyal customer. That's what lost me. I'll be moving my things elsewhere. It's a hassle, but worth it to not deal with this kind of treatment. I'd advise against renting here if you value your time and money.

thank you jasmine! you are "the best!"…read morei was trying to figure out how to pay my storage online, you called mr back immediately! you have the best customer service skills! not everyone gets it!! you are rated 10=+ starsit's a pleasure to do business with you & extra space storage! great job & thank you for helping me pay my storage!

Inconsistent pricing and misleading staff here has left a poor taste in my mouth. Been here not…read moreeven a year and feel like my rate has changed 3 times now. Staff can't give me honest answers on why or even a resolution to help my finances when this storage was in the budget at the start and now is basically another car payment. Oh and we got plenty of homeless sleeping in units / on site so that's awesome. Donating a lot of stuff to charity and just gonna make room in my garage since this "good deal" has become a big nightmare

Debrah is extraordinarily helpful and genuinely kind. She goes above and beyond in every way,…read morepouring her full energy and expertise into delivering the absolute best service possible.

Service is terrible , the hours are absolutely insane and the fact that there's no after hours…read moremaintenance for emergencies is crazy. The staff barely shows up to the office to the office , I much have rather went to a different storage location where they actually take care of their customers and provide assistance ! Will never do this again

Filled online form, to request storage unit at $189 pcm (had an urgent need). Call the office the…read morefollowing morning, 3 times. Left voicemails. No-one ever picked the phone. Went there personally, and staff was behind a desk, typing, not picking up calls. Was told that the online price was only for the first month and cost would raise to $300 from there onwards. Checked a storage. No light, tiny, low ceiling. Staff couldn't care less. Went to another place who worked with me within 15 minutes.

no one picks up the phone, surprise additional charges, no front desk person. they have a habit of…read moreopening location and leaving with no oversight or customer servic.