First time using a storage facility and I had a great experience here. I stored my items for over a…read moreyear, paid on time every month and never had any issues. My corner unit was perfect and my items stayed in good condition overall. For long-term storage, I'd recommend wrapping your items well and bringing a microfiber towel for dust/debris when moving out. I'm very scared of bugs, so I want to mention the only ones I ever saw were a few daddy long legs over the entire time. The facility was always clean and accessible and Mark went above and beyond trying to help me find an Allen key on move-out day. I'd definitely use this location again!

Unfortunately, after only three months, our price went up 50%. We signed an online price for 160…read moreand then was raised after three months to 231. $70 increase within a month. This business seems to get you a good price and once you're situated increase. The good part I guess is that they won't raise us another five dollars to the full charge amount for another seven months, which is a joke because you've already increased it to damn near the full amount. It didn't go up five dollars and didn't go up $10. It didn't even go up 20. It went over $50 (70 increase reality) in a month of an increase The in-house staff is great, but as far as business go, this is feeling like a scam and I will be collecting my stuff at the end of the month.

Updated review! The management of this place is even better…read morenow that Cris, the manager has his assistant manager, Jonathan helping running this facility. Jonathan has a proactive personality and great customer service skills! These two make a great managerial team! I am very happy with their professionalism!! Thank you guys!

Facility is conveniently located 5 - 10 minutes from LAX Airport, Sofi Stadium, Intuit Dome and the…read moreForum and its just a block from the 405 exit on Century. Prices here are very reasonable as well. They just changed the hours from 8am to 7pm Mon - Sat and 10am to 4pm on Sunday. Building is a bit on the older side but the staff here are stellar so don't judge a book by its cover.

Despite my extremely hectic schedule, I wanted to take the time to leave a review for Jacquelyn. To…read morestart, her work ethics are phenomenal, and this isn't just centered around the solution-based mindset she implemented while working with us. I'm in an industry where client relationships are everything; she possesses something that very few people do, consideration and engagement. She genuinely wants to see the wellbeing of her clients, I got a glimpse of that by hearing her on the phone with another client, and anyone speaking with her for just a few minutes would see that as well. She helped us out at the El Segundo location. Initially speaking, let's just say that our introduction to US Storage was shaky, at best. The day we got to meet her, we could feel our relationship with US Storage center reaffirming. Everything was resolved through Jacquelyn, and I can say that currently we're happy tenants. US Storage, if you're not aware already, Jacquelyn is a tremendous force, and her skill set and problem solving skills should be commended and acknowledged.

So I write a critical review of this business here on Sept. 1, and a rep messages me back asking me…read moreto email US Storage. That was Sept. 4. I emailed them that same day, as they asked. It is now midday Sept. 12. Haven't heard a thing from US Storage since. As if they just want it to look like they're being responsible by responding to my criticism -- only to subsequently ignore the subject.

I want to say how incredibly grateful I am for Ejonee and her team. I don't write a lot of reviews…read morebecause there aren't a lot of places that'll give you great service. I was very surprised to find the hidden gem and use it for my work. Their customer service and the way they go above and beyond is so heartwarming. I wish I lived closer this location. I'd get my own storage. Seriously though, if you're looking for a place, definitely stop by here because it's not just about the location it's about who is taking care of you and your things that's important. I wish all storage places were like this one.

Easy access and prices are better than other options. It's a good option for having too much stuff.read more

Superb customer experience across the board! Any task you need when it comes to moving the staff…read morehere will help you tackle it. Throughout multiple visits Derrick Ernesto Daisy Gordon you name it, they have your back. I now have two units do to the efficiency & the way this staff run the business. Thank you for your help Saf Keep Gardena!

Be careful with this place keep your receipts and always keep track of your payments because this…read moreplace will try to scam you and then play dumb when you call to ask what is going on twice there has been a rent increase which I understand and complied to pay but I noticed that they increased my rate $12 which is what they said it would increase by but then there was a added $3 charge that I was never given an explanation for now they are trying to do it again $12 increase this time with an additional $4 charge again with no explanation where this other fee came from they manipulate the rate by listing the additional in with the old charge as if I had been paying that extra amount all this time but all my paperwork and bank statements show otherwise disgusted with a business who thinks they can get away with this

thank you jasmine! you are "the best!"…read morei was trying to figure out how to pay my storage online, you called mr back immediately! you have the best customer service skills! not everyone gets it!! you are rated 10=+ starsit's a pleasure to do business with you & extra space storage! great job & thank you for helping me pay my storage!

Inconsistent pricing and misleading staff here has left a poor taste in my mouth. Been here not…read moreeven a year and feel like my rate has changed 3 times now. Staff can't give me honest answers on why or even a resolution to help my finances when this storage was in the budget at the start and now is basically another car payment. Oh and we got plenty of homeless sleeping in units / on site so that's awesome. Donating a lot of stuff to charity and just gonna make room in my garage since this "good deal" has become a big nightmare

Over the years, when I've needed storage space, I always come here. Antwon is so friendly and…read morehelpful. Even when I have had situations that don't fit perfectly within their methods, he has found creative ways to get me what I need and still fit within policy. I really enjoy working with him and have come back to this specific location because of that. I end up visiting my unit on occasion, simple things out or put things in and no matter what time of day, the space is always impeccably clean, tempered , and feels safe. I have just moved out of Southern California and closed out my account. I recommend Extra Space Storage and this location specifically whenever someone asks.

Signed a one-year lease here. Sign-up was great -- friendly staff, matched the lower prices I found…read moreonline -- but that's not the experience once you're actually a customer. Two issues: the front door has been broken, which isn't a small thing at a storage facility. And when I came by at my usual time to drop something off, I was told access cuts off 15 min before posted closing -- contradicting both the app hours and what I was told at signup. When I mentioned I'd never had this problem before, the staff member's tone got rude and condescending, in front of my 7-year-old. Be consistent with your advertised hours and train staff to handle policy questions professionally. Would think twice before recommending this location

Terry & Nailah have excellent customer service. If you come here ask for either one. They are the…read morebest !!!

These guys are great, they called us once when my wife left the lock done improperly. Place is…read moreclean, cheap and easy to get to. What more do you need?

Best storage experience ever.Best storage manager in town.Highly recommended.Had problem with…read morelock...removed fast and efficiently.On site staff,very courteous and helpful.Easy access,and reliable.Unit was clean and safe...even at night.Thanks

So far so good, Appreciate Jazmin from the main office with her professionalism & Helpful hand on…read moregetting a unit. Very Quick.

Great location space people…read more Timely. Clean. Easy. Have had it over three years all is good

Storage spaces are much too small for the extremely high price per month to rent the storage unit…read more However, it is well secured.