First time using a storage facility and I had a great experience here. I stored my items for over a…read moreyear, paid on time every month and never had any issues. My corner unit was perfect and my items stayed in good condition overall. For long-term storage, I'd recommend wrapping your items well and bringing a microfiber towel for dust/debris when moving out. I'm very scared of bugs, so I want to mention the only ones I ever saw were a few daddy long legs over the entire time. The facility was always clean and accessible and Mark went above and beyond trying to help me find an Allen key on move-out day. I'd definitely use this location again!

Unfortunately, after only three months, our price went up 50%. We signed an online price for 160…read moreand then was raised after three months to 231. $70 increase within a month. This business seems to get you a good price and once you're situated increase. The good part I guess is that they won't raise us another five dollars to the full charge amount for another seven months, which is a joke because you've already increased it to damn near the full amount. It didn't go up five dollars and didn't go up $10. It didn't even go up 20. It went over $50 (70 increase reality) in a month of an increase The in-house staff is great, but as far as business go, this is feeling like a scam and I will be collecting my stuff at the end of the month.

Despite my extremely hectic schedule, I wanted to take the time to leave a review for Jacquelyn. To…read morestart, her work ethics are phenomenal, and this isn't just centered around the solution-based mindset she implemented while working with us. I'm in an industry where client relationships are everything; she possesses something that very few people do, consideration and engagement. She genuinely wants to see the wellbeing of her clients, I got a glimpse of that by hearing her on the phone with another client, and anyone speaking with her for just a few minutes would see that as well. She helped us out at the El Segundo location. Initially speaking, let's just say that our introduction to US Storage was shaky, at best. The day we got to meet her, we could feel our relationship with US Storage center reaffirming. Everything was resolved through Jacquelyn, and I can say that currently we're happy tenants. US Storage, if you're not aware already, Jacquelyn is a tremendous force, and her skill set and problem solving skills should be commended and acknowledged.

So I write a critical review of this business here on Sept. 1, and a rep messages me back asking me…read moreto email US Storage. That was Sept. 4. I emailed them that same day, as they asked. It is now midday Sept. 12. Haven't heard a thing from US Storage since. As if they just want it to look like they're being responsible by responding to my criticism -- only to subsequently ignore the subject.

I want to say how incredibly grateful I am for Ejonee and her team. I don't write a lot of reviews…read morebecause there aren't a lot of places that'll give you great service. I was very surprised to find the hidden gem and use it for my work. Their customer service and the way they go above and beyond is so heartwarming. I wish I lived closer this location. I'd get my own storage. Seriously though, if you're looking for a place, definitely stop by here because it's not just about the location it's about who is taking care of you and your things that's important. I wish all storage places were like this one.

Easy access and prices are better than other options. It's a good option for having too much stuff.read more

The staff is outstanding they are really personal and are welcoming. Not to mention that they have…read morereally fair prices. In comparisons to the other facilities within the area. The times that I have requested services they address them immediately.

Westchester Self Storage has provided me with excellent service over the years. I want particularly…read morecompliment Miguel. Miguel knows this place like the back of his hand and is always very friendly and courteous. He truly cares about the customers and makes you feel welcome. In my many years of working with Westchester Self Storage, they have always answered my question/emails, and pay attention to the little details. Like for example. I rented a van today and Miguel made sure I got the one that was closest to my locker. So nice that he thinks of little things like this but it's not such a "little thing" when something like this prevents having to carry heavy boxes an extra few feet! Thanks Miguel! :-) Just one of the reasons I like this place. I'd totally recommend Westchester Self Storage and also this branch of U-Haul. Both good companies.

Superb customer experience across the board! Any task you need when it comes to moving the staff…read morehere will help you tackle it. Throughout multiple visits Derrick Ernesto Daisy Gordon you name it, they have your back. I now have two units do to the efficiency & the way this staff run the business. Thank you for your help Saf Keep Gardena!

Be careful with this place keep your receipts and always keep track of your payments because this…read moreplace will try to scam you and then play dumb when you call to ask what is going on twice there has been a rent increase which I understand and complied to pay but I noticed that they increased my rate $12 which is what they said it would increase by but then there was a added $3 charge that I was never given an explanation for now they are trying to do it again $12 increase this time with an additional $4 charge again with no explanation where this other fee came from they manipulate the rate by listing the additional in with the old charge as if I had been paying that extra amount all this time but all my paperwork and bank statements show otherwise disgusted with a business who thinks they can get away with this

thank you jasmine! you are "the best!"…read morei was trying to figure out how to pay my storage online, you called mr back immediately! you have the best customer service skills! not everyone gets it!! you are rated 10=+ starsit's a pleasure to do business with you & extra space storage! great job & thank you for helping me pay my storage!

Inconsistent pricing and misleading staff here has left a poor taste in my mouth. Been here not…read moreeven a year and feel like my rate has changed 3 times now. Staff can't give me honest answers on why or even a resolution to help my finances when this storage was in the budget at the start and now is basically another car payment. Oh and we got plenty of homeless sleeping in units / on site so that's awesome. Donating a lot of stuff to charity and just gonna make room in my garage since this "good deal" has become a big nightmare

Over the years, when I've needed storage space, I always come here. Antwon is so friendly and…read morehelpful. Even when I have had situations that don't fit perfectly within their methods, he has found creative ways to get me what I need and still fit within policy. I really enjoy working with him and have come back to this specific location because of that. I end up visiting my unit on occasion, simple things out or put things in and no matter what time of day, the space is always impeccably clean, tempered , and feels safe. I have just moved out of Southern California and closed out my account. I recommend Extra Space Storage and this location specifically whenever someone asks.

Signed a one-year lease here. Sign-up was great -- friendly staff, matched the lower prices I found…read moreonline -- but that's not the experience once you're actually a customer. Two issues: the front door has been broken, which isn't a small thing at a storage facility. And when I came by at my usual time to drop something off, I was told access cuts off 15 min before posted closing -- contradicting both the app hours and what I was told at signup. When I mentioned I'd never had this problem before, the staff member's tone got rude and condescending, in front of my 7-year-old. Be consistent with your advertised hours and train staff to handle policy questions professionally. Would think twice before recommending this location

Terry & Nailah have excellent customer service. If you come here ask for either one. They are the…read morebest !!!

These guys are great, they called us once when my wife left the lock done improperly. Place is…read moreclean, cheap and easy to get to. What more do you need?

Best storage experience ever.Best storage manager in town.Highly recommended.Had problem with…read morelock...removed fast and efficiently.On site staff,very courteous and helpful.Easy access,and reliable.Unit was clean and safe...even at night.Thanks

WARNING. Protect your property. This place does bait n switch, after you sign contract they add…read moreall these feeswitch out notice. If you are more than 30 days late they charge you additional $200 for "auction fees" that's before the. legal 60 day auction lien fee when your payment is legally in default not to mention they increase at their discretion an additional 40% and charge you for an additional protection fee . I never received my 30 day notice of price increase and they BAMBOOZLED me. This is my personal experience. luckily I have proof and documentation of it all.

If you want to get to robbed This is the perfect soot for you! Haven't had my space for less than a…read moremonth and already several attempts to break into unit. Guessing they have cameras to monitor as you would assume this is a safe way to store but they don't give a crap no manager no one to address it ...,Run don't walk !!

Well it's clean. But that's it…read more The staff are rude. The first day after not getting any help to find my unit I left at 5:01pm - one minute late - and got an email about that. Then they billed me for the whole month instead of the $1 as promised. And now I can't get up to my unit because the elevator is put of service and the property manager isn't picking up the phone to help me.