This place is an awesome location! The owners are amazingly wonderful and are service forward. Best…read morecustomer service you can find. You will not regret using this facility!

Perfect! I chose it for location (next door to police and fire stations, in case anything bad…read morehappens), but was amazed how clean and cheerful a place it is, too. The staff is unfailingly helpful and thoughtful. I have several units and have refurred family also.

Walked-in to view some options. Truman was super helpful and patient. He made the renting process…read moreeasy peasy. Ask for him!

Truman made the whole experience easy. In and out quickly. The team was terrific…read more The location makes it convenient to access my things without a hassle.

We have had a storage facility unit at the Torrance storage location for 9 years. The building is…read moresecure, clean, and temperature controlled. Laura manages the building and is a delight. She is eager to assist with payments or any issues that may come up. She's knowledgeable and friendly. I highly recommend this location.

Easy to sign up. Good prices. Would highly recommend. Was able to sign up same day and they offered…read morea deal for the first month that was better than the other places in the area.

Skip it. Bait and switch. Reserved a unit with specific dimensions. First couldn't find my…read morereservation. Had to show him the email. Couldn't find my info because supposedly my name was reversed. Pretty sure I know how to type in the order of my damn name. Then the guy (Don't know his name. Has a mohawk and tat on the right arm) proceeded to show me a more expensive unit and not the units matching what I reserved. How do I know? He asked me the upselling questions and never showed me the reserved unit and said none of them were available to show until the day of the move-in? Then why have me reserve? Do you think I'm dumb enough to rent a unit I've never seen? They have 2 dollies for the entire building btw. Then he was performing some speech, pumping up the storage building like a sales pitch he just learned in his Management 101 Class. Cut the bullshit. And show me the unit I reserved. I finally had to share with him I've rented for a decade at all different types of storage companies so I already have experience of what makes a good or bad storage company. This guy either needs more training or put in another role. He wasn't receptive to being challenged with feedback. The whole fake salesman persona was offputting. Come to find out this is new management which they should have been upfront about. They've only been here a month. You can tell if you ever have issues with this storage location that they're going to have every excuse. Bottom line is if I reserve a unit online, I expect to be shown a unit that matches that criteria. What a waste of time. And please don't tell me to email your generic customer service email regarding this situation which will most likely go nowhere. But at least, I can warn people to not rent here.

Great Staff and Service…read more I was having some issues with my reservation online and Joseph and Evelyn helped me out with the service I needed thanks to Joseph . I definitely recommend this place for storage

I am very impressed having just moved in to US storage. First of all this facility is in an area…read morethat is absolutely perfect for a storage facility - in a kinda industrial / business area on the cusp of Manhattan Beach and Hawthorn - a place that is nice but doesn't feel like rent is at a super high premium. They have 3 or 4 buildings on the premises and I have never seen it crowded like many other storage places I've used in the past (having to fight for the limited number of carts other places typically have). They have a plentiful supply of medium & large sized carts to expedite moving stuff. I have never yet had a problem parking close to the elevator (in car or truck) in my building which is also super helpful. Another reason I left Public Storage is that I originally started with a good rate, then after 5 months they increased my rent 40% now that I was moved in & most people would rather just pay that than go through all the trouble of moving again so soon. I know that rents get raised but I was assured that I would not be gouged that way here - so I'm looking forward to the "standard" 5-10% increases here but, "to be continued"... Another 5-star element is that they actually have a truck that you can use, free of charge to move in (but you have to fill it back up with gas) which you get for 3-4 hours I believe, but you have to reserve it. I also have to give a special mention to Anna in the office who is awesome and has really gone above & beyond to provide wonderful service - unlike my last experience at Public Storage where I felt like another faceless customer to give them money who they couldn't have cared less about. I really feel that she genuinely cares about me and shows that by going above & beyond providing info about insurance, locks, etc. (things I didn't think to ask about) I was also scheduled to move in on a day and then saw that it was supposed to rain heavily that day so she let me move in a day early at the last minute. I also really appreciate being able to be in my unit until 9:00 pm when all the other storage companies kick you out by 6:00 pm and are more concerned about themselves than what works for their customers who typically work till 6:00 and can't easily make it in till later. Another really nice 5-star touch that I haven't seen anywhere in my 30+ years of using storage facilities and really appreciate is the music that plays in the storage building - This is a really nice touch!! On a side note, you need a cylindrical lock to rent here ($18 purchased here and is about the same price on Amazon) Although I just moved in, they are off to a glowing start compared to all the experience I've had with storage places over the years and I'm looking forward to a long & mutually beneficial relationship here at US storage!

A 45% increase after four months??!…read more Why would you raise it 45% taking it over all other storage facilities nearby?

My boyfriend and I downsized big time so we could go traveling for a year. Bay Storage had just…read morewhat we needed to keep our major items and other valuables safe while we were gone. Nice to know the actual names and faces of folks keeping an eye on your property. They were super nice and provided a family feeling of service you don't get from the other places. Everything was safe and sound just like we left it. Thanks guys!

You get what you pay for... RATS! Bay Self Storage in Hermosa Beach is the worst storage unit I…read morehave ever experienced in my life. I stored there for 10 months, and ended up with over $500 in damaged items because the storage unit is DIRTY and has RATS. RATS destroyed, peed, and pooped on my items when stored in Bay Self Storage. The owner April was rude when trying to resolve the issue and decided to argue about who is at fault for the RAT problem rather than taking responsibility for the situation. After it took them over a months to clean the chair that had rat poop and pee on it they deliver it by throwing the chair on the side of the road in front of my house. Craziest experience of my life.

Summary of My StorQuest Experience - Been at this facility…read moresince 2017 - Older facility and place does smell like it - Manager and staff are very friendly and helpful - Never had a break in with my unit - During access hours, no code is necessary to enter elevator or property - Security cameras watch/record everyone entering the property - Carts are always available in the "lobby" area outside the elevators, which isn't true at other locations - Unit could be better lit but i never felt unsafe in there by myself - Extended access hours are available, if needed - No climate control - Used DampRid to control humidity and smell inside my unit and that seems to work

Be aware that they will increase your rent more than 100% shortly, and when you give notice to move…read moreout, they don't provide any kind of acknowledgment on paper or email, that you actually gave required notice of moving out. They are saying that I have to trust them. I spoke to multiple persons over the phone and in person. Never got any help. Possibly a scam!!!

Pleasant experience from start to finish getting my unit rented. Booking online was simple and…read morestraightforward. I also was able to make minor adjustments to my booking with a friendly and attentive staff on-site when I arrived. They gave me a quick tour of where my unit was located and provided simple, clear instructions to navigate the facility. The unit / building was clean and was a breeze getting my stuff loaded same day. I also appreciated they don't price gouge the "approved" locks sold in the office and that you get to keep it when you move out. All in all, great experience so far and would highly recommend to anyone in need of some extra storage in the South Bay.

Called to get pricing and options. The girl who answered the phone did not at all seem interested…read morein renting a unit. Their prices also are higher than others in the area. Since there is not much to offer but a secure, safe, easily accessible unit, service is important to me when dealing with storage facilities. Service here is beyond poor. I will keep my stuff at Storage Etc. Much better customer service, and I will live with the extra drive time to get there.

We had an amazing experience with Jessica , Michelle, Tony and Varon! They answered all our…read morequestions and concerns and made us feel amazing with our decision with South Bay Storage. The facility looks really clean and very secure. They have amazing deals and very good prices! You guys all deserve a raise :)

Rental unit storage at South Bay Storage Center…read more Family owned Business Pros- rental fees DO NOT increase yearly- your initial contract terms is your rental monthly price. I moved to this storage from another company due to rental fees increasing quarterly. Southbay storage is CLEAN, has elevators, and carts to use. I used the service for a few years without any incident and would use them again. My valuables were safe and protected. If your in need of a storage with reliable pricing and a safe place to store your valuables give them a call

Benson was so kind, professional and helpful!! He helped us…read moreget what we needed, and was so courteous. Very knowledgeable when it comes to storage needs! US storage has great selection and prices. I'd definitely recommend coming here for your storage needs!

Update to my previous review: They responded to my previous…read morereview in a way that did not address my complaint. They said that "Rate adjustments are occasionally necessary". But I never suggested that Rate adjustments are NOT occasionally necessary. So their statement is irrelevant to my complaint. I complained that a 43% increase is outrageous. They never addressed this complaint. I replied to say so; and then I got an email saying that they commented on my reply. However, I cannot see their added comment anywhere; so I have no idea what it is.