Great price and friendly service! Securing a storage unit was easy, and I like the access…read morefunctionality from your phone.

THIS IS THE WORST storage place ever been there 8 mos my storage went from 240 to 440 per month no…read moreleadership to speak to at all the people there do what they want... Do Not store here! The worst ever..

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Penske has always been the best transportation provider! Damon was the best representative here and…read morehe truly made my experience the best! If I could recommend anyone I would definitely recommend him to be your rep! He made sure the vehicle was in great working order, did the walk around and instructed if I had any questions. He braved the hot weather to ensure the vehicle was handed off properly. The vehicle had the A/C on and engine running prior to me sitting in the driver seat. Definitely a 5 star experience!

I wanted to thank everyone at Penske in Capitol Heights again for their awesome service. I work…read morewith a huge 11,000 participant event, so things get chaotic sometimes to say the least. During the week, our stakebed key was misplaced by one of our crew. I called Penske expecting a huge additional fees and hassle for replacing the key. However they happily provided me with a new key for free and absolutely zero hassle. Thanks Penske!!

Deducting another star, as I've just found out they do not prorate their rentals, which sucks…read more Automatic payment for the current month has been made, but I plan to vacate well before the end of the month. Once I've vacated it, they can rent it to someone else, and collect rent on a unit that was already paid for by me. This does not make me happy.

EZ Storage should try a bit more of being easy and customer friendly. The majority of staff are…read morerude and I am a bit tired of the price hikes. At some point in time, you would think there would be a cap on increases but, just like taxes, I can count on paying an increase without fail. Also, I have had issues with seeing bugs in my unit. I have reported this on more than one occasion and have resorted bagging most items to ensure they are not infested. There are other facilities close by so choose wisely!

This has been the worst storage experience. I have had mice in my unit that chewed through lots of…read morethings I had stored. I was given the run around by a someone who was a manager but could not continue to help me cause he had taken a position at another location. I have a dead mouse in my unit and was told at the front desk that I needed to call an 800 number. I also inquired about disposing of the destroyed items and was told the dumpster was locked. I am so tired of this run around. I have place traps in my unit. I am tired of trying to get assistance. I had to take the trash with me and dispose of it. I am certainly looking to move to another storage. Also, the keypad needs to be stationary cause it move while trying to use it. it's in need of repair. I am so disappointed and the fee keeps going up. Gotta find a better storage.

Terrible customer service at this location. On several occasions I've gone to the front desk for…read moreassistance, and the door has been locked while the employee is sitting at the front desk. They are either on break or away from the desk.

They're machines are all faulty Staff is actually useless if…read moreyou have an issue They lie on paperwork in order to charge people more fees. I have filed official complaints with uhaul and have contacted the better business bureau to do an investigation. I'm not the first person they've tried to pull this on but I sure hope I'm the last. DO NOT USE DO NOT RECOMMEND

Could have been SO MUCH BETTER. The elevator wasn't working, my card was charged three times and…read morethe staff was slow. They assisgned me a locker that was three floors up...but when we got there is was still filthy from the last tenant....I had to come back the next day and was met with much attitude because it was the last day I had to get out of my place and had movers....the elevator situation cost me more than I intended to spend. Just a royal *poop* show. Prices were fine, trucks were readily available and that's all I got for now. I wouldn't store things here again, but that's just me.

I had a great experience with Janice & Ron. Janice went out of her way to assist with my rental and…read moremade sure my unit me my needs.

Staff was very friendly and helpful. Terri and Ron were…read moreawesome, they took the time to help us find just the right unit. Great service.