I didn't know that I was in the market for a new security system, but it turns out that I was. My wife and I just moved back to the Phoenix area, after 13 years in the Salt Lake City, Utah area. As it turns out, my home is a "smart home" and has both home security and home automation systems. Unfortunately both were first generation systems installed in 2002. While I have been researching smart homes and advanced security systems, we weren't looking to replace the existing systems just yet. However, Isaiah and Kevin stopped by the first day we were unpacking boxes and made a great case for going with an Envison system. I had intended to obtain monitoring of the existing system, but the capabilities of the Envison system are far superior to the previously existing system. The hardware is literally 1/10th the size of the previous system. Since the hardware cost of the Envision was going to be ZERO, the overall cost was equal to or less that I would have been paying another company just for monitoring. Envision did exactly what they said they would do, and there was no "up-selling". However, as the installation was proceeding (Ernie was the installer and he did an excellent job --- and cleaned up after himself, I was asking a lot of questions and ended up getting a lot of additional equipment (with additional capabilities), which did end up costing slightly more. I've been able to contact Envision and get quick responses to additional questions I've had after working with the new system. Overall, it has been a great experience in selecting Envison for my new security and home automation systems. My previous experience with security companies in the Phoenix area has not been necessarily a pleasant experience --- except in the case of Envison. There was "no hard sales tactic", nor was there any "bait and switch", which seems to be common in this industry. Envison definitely delivered the product they promised at the price they promised, in the timeframe they promised. Envison definitely "walked the talk" and I wholeheartedly endorse them as both a seller, and installer, of security and home automation systems. In my opinion, you cannot go wrong in having Envision as your security / home automation company. Dave S. read more

We just bought a home, and have had monitoring services before. The VP of Sales showed me their Better Business Bureau rating, showed me their business licensing numbers etc. on the state's websites. He showed me their complaints status and/or open cases status against them being non-existent. He showed me how the system works on the one installed at his house in real time with camera monitoring. I could go on and on, but the point is I'm a tough sale, and I made him work for it. At the end of the negotiation I got what I wanted, and on our terms. I don't feel bad because I know they're still making money. My suggestion is to negotiate. They did their part to "earn" my business. He was a touch on the professionally-pushy side. But we pushed back, because in the end he was more "hungry" than we were "needy". On to the install. Nice guy, very professional, very polite. Seemed rushed because he had to get out to Scottsdale from Litchfield Park. Hence, I had to call him back out to complete the job on a missed item. We are humans and are infallible. I understand this, and they compensated us for the temporary setback. When I accidentally triggered the alarm after the install, the monitoring center was pretty quick to respond. The two-way conversation to ask if everything was OK on the intercom, was reassuring since I have a pre-teen daughter. My final advice, is don't consider these alarms to be the end-all, be-all to your security plans. And don't settle. Remember, they came to you for business. Don't let them in if you're not interested. Do complain, or make an honest review if they don't take no for an answer when you are absolutely not going to buy. Pushy or intimidating salesmen need to feel repercussions. I read somebody's comment review where the salesmen said the bad guys could shoot your dogs... my immediate reply would be that I would shoot them. read more

Normally I don't purchase services from salesmen who go door to door, but Envision Security came by and left some literature. I was intrigued, and decided to call my security company of over 20 years, ADT, to see if they would upgrade my nearly 20-year-old system and match the Envision offer. ADT's response was that I had to outright purchase the new hardware, and the best "offer" they could give me was the same rate they gave everybody. If I was a new customer I could get a better deal, but they wanted full payment. So much for "customer appreciation"! So I contacted Envision. Isaiah Perez came out, and was very friendly, helpful, and knowledgeable. They offered to put in a whole new system with the cell phone alarm system (my old ADT system required the use of a telephone land line, which could easily be cut from outside my home) and all the attendant sensors and everything for NO cost--and my monthly monitoring rate was actually cheaper than ADT. I re-approached ADT and they would not budge--I had to pay well over $100 for the upgrade and still no discount or promotional offer. Envision came out, and the installer was very professional and thorough. I have had absolutely no issues with the alarm system and am delighted with both the system and the customer service. I have only had one false alarm and I was immediately contacted on my cell phone and (if memory serves) also a text message and an email. So I know the system works as advertised, and I knew within moments that an event had occurred. Fortunately it was a false alarm triggered by my dogs, but it gave me a great deal of relief and a sense of security to know that the alarm worked exactly as advertised, and VERY quickly as well. I wish all companies would be as responsive, dependable, and straightforward! read more

I just had a visit from Envision sales Manager Carl "Diesel" Dinora. This person was very unprofessional especially after I was questioning the company business. Asking what service they provide like monitoring. Envision contracts a monitoring company they don't do monitoring. They are just selling a tech service they only install the alarms and if you have a problem with the system they send a technician that is the extent of the company. Everything else is third party services like the phone app isn't Envision. The monitoring is not Envision. But they sure want you to sign a contract for five years. For what I ask? To top it off if you are really not interested in their services the are rude! Sad to say the manager Carl Dinora said and I quote " we can sit here all day comparing apples to oranges or sit here arguing about Dick sizes " and that's when I heard enough! I told the manager to please leave and now I know why all the negative comments on YELP exist about this company. One last thing why would a manager put his nickname on a business card? His response was that was his nickname since he was two years old and he was proud of it. That really shows how immature he is. To the owner of Envision I suggest that you hire professional employees especially if they are going door to door selling your services that you outsource to third party companies. John A. Avondale Arizona read more

Envision is amazing! I had a sales rep stop by the house not too long after we moved in. I was in the market for a system anyways, so the knock on the door was welcome. Suzuki (that is what I call him. I cannot remember his first name) was super helpful in showing me my options and the costs. I am pretty well versed in anything tech related, so I pretty much knew what I wanted and we worked together to put together my ideal system. The installers came out the next day. Dylan was amazing. Not only was he extremely professional and courteous, he genuinely cared about the work he was doing. Everything was installed cleanly and looks great. He consulted with me on camera placement, and I was able to preview the image to ensure that it was in a good location before it was put up permanently. The next day there was an issue with my Panel (nothing the installers could have foreseen, the panel mechanically had an issue and had to have parts replaced) and Dylan made sure to fit me in the same day to get it all fixed up. He came at the end of the day after his other scheduled installs and was working until almost 8pm to make sure everything was running right. There is something to be said for the professionalism and care that this company has for its customers. They are amazing! read more

Envision security is as good as, if not better then the big competitor that I had for years prior to meeting an Envision company rep. At the time we were in the middle of having our kitchen remodeled and I told him that now was not the best time to leave me a card and I'd call him. At that time he made promises of upgrades and coverage from what I had. I took it as a sales pitch and left it at that. I called the security company I had to ask if they had upgrades or services that were comparable to what I was told Envision was going to set me up with, ADT seemed uninterested and didn't really try to keep me as a customer. I called Envision back and they came out answered my questions, and concerns, carried themselves in a very professional manner, and did a great install. We got the upgrades that I thought were a sales pitch, and we are saving money because it is costing us less then ADT. I did not give a fifth star because the one time I called the 800 number I was on hold for awhile. I have since received another number to call so I should not have that problem in the future. I think they are a relatively new company here in southern Ca., but if you get the opportunity to use them I'd say go for it. read more

I had a hybrid wired and wireless alarm system installed in our house by one of the majors about four years ago. The system has been very troublesome since day one with the biggest issue of false alarms caused by the main system 'loosing' communications with the wireless sensors. Due to all the problems, I started looking at new systems shortly after my contract expired. Two sales people stopped by unsolicited to my home and discussed several plans and ways to eliminate my false alarms. They were not pushy as some others have reported but were clearly at my house to sell a product. There approach was more from a position of selling a solution then just trying sign me up for a monthly charge. The installer (five stars) was very professional and extremely knowledgeable about my existing system. He explained to me why I was experiencing so many false alarms and that what he was installing would not have the same issues. It has been three months since the install with no false alarms! Also, since I went cellular, I was able to cancel one of my phone lines saving me $22 a month. read more

Absolutely the best service I've had when it comes to an alarm company. Very modern and easy to use. We set off the alarm by accident one night and an operator spoke through the panel immediately to make sure everything was fine. The bad reviews on here seem a bit fishy to me. Envision is easily contacted and has provided same day or next day service to not only my own system but other people I know that have their service as well. There's a lifetime service warranty that comes with every system. As for ADT... we tried going through them, but quickly realized that their technology and prices were no match to Envision. Have an issue with them buying out your old contract? Call back again and I'm sure their polite and amazing staff would figure it out and surely apologize for any sort of mixup. And our salesman was very professional and polite. He seemed organized and knowledgeable. If your looking for superior protection with the newest features, Envision is the best local company to go with, hands down. read more

We got Envision Security a couple months ago and we love it! Dylan came to our door and was very professional and knowledgable. He wasn't pushy and allowed for me to talk over the security system with my husband. That night Dylan and Frank came back to our home and talked us through the entire process and made sure we were gonna be happy with the services we were getting. We previously had The Monitoring Center and we had nothing but problems with TMC. Envision customer service has been superb and their reps are amazing. Frank made sure to call us day of installation and technician Daniel was very nice and knowledgable. He set up our entire system and showed us how to use the app and made are we knew about all the features we were getting and answered all of our questions. We love the system and the app is just great! We haven't had any problems and the customer service is superb! read more

The Represenatives that came out to our house were very friendly and kind. They knew what they were selling. And made it easy for us to feel like they werent just another door to door security systems. They sat down and expland everything to use on what they were offering. keep in mind that they have four differnt plans to chose from so if u have a tight budget there willing to work with You. so far its been amazing knowing that u can leave your home and feel safe that everything is guarded. And did I mention its wireless no ugly cords! Having the access capability from your smartphone to turn on and off the system is major pluse now and days everyone has there phone glued to there palm. not having to worrie about, The key remote to trigger the alarm on and off makes my life way easy or at least for me ! Im will say I already been recomending Envision to friends and family .. read more

Please see my one star rating dated 5/8/2013. Since the last review Envision Security was very helpful in resolving all the problems I had been having with my system. Emily called and personally took charge to make sure I was happy. She had an installer come back out. The antenna was extended which corrected the system not responding to the smart phone program. The network camera was deleted and then reinstalled. Since the the camera does automatically reconnect when my internet goes does. Previously my camera would go down for days or need rebooting several times a day to have that feature available. Emily said if I had any further trouble with the system to call her at the local office instead of the national office in Florida. She would make sure everything was fine. The system works great now and is everything is fine. It is well worth the monthly fee now. read more

We had Envision Security installed in May 2013. We were not satisfied with our previous company and the Salesman showed up at just the right time. He offered us a wireless system, with no charge. He also gave us upgrades, without cost. He was quick to get us what we wanted and had a technician out the next day. Technician was right on time, and was in and out in no time. The alarm box is simple to understand the thermostat and alarm can be linked to our smartphones. After a week, our thermostat quit functioning properly. We contacted the customer service number, which was NOT very helpful, due to their chain of command set up, you get transferred and transferred, but once we just called Envision directly, the tech was out the next day, replaced the thermostat with no problem and no question. I am very happy that we switched to Envision Security. read more

We purchased a security system from Envision Security in October of 2014. The salesman was very friendly and knowledgeable. We already had a security system in place. We had more security devices installed in the home, a new monitor installed, had the smoke detectors were connected to the fire department via the new monitor. It all costs less the old system. It did not cost anything to convert the system to Envision, it cost less per month and makes our home more secure. We could not be happier than we are with Envision Security. Our old security company (ADT) called shorty after and offered the same guaranteed rate but had previously raised our rate every year. They were told it was to little to late. The installer was super, clean fast and thorough and very friendly. All around great experience. read more

Home security doesn't get any friendlier than this: 24/7 monitoring and quick response. They are also forgiving. In the beginning we would set our home alarm when it was decided that we were in for the night. We watched movies and the volume of our home surround sound would set off the alarm during certain action scenes, although we wouldn't hear it over the movie. Envision Security "listened-in" thru the wall panel and would call us on our listed phone numbers; delaying the police response and saving us money on unwanted police call out fees. I love knowing that there are rules to using the alarm that even we have to abide by. It's that security blanket we want when we are away and when we sleep, but it asks our participation in helping them protect us. read more

We were referred to Envision Security in 2014 by friends that had recently had a system installed in their home. We had previously had another security provider, however the system just didn't seem to be working for us, so we had cancelled a few months prior. Envision sent a rep in right away to install & connect their new system. The technician was able to get in and out in a timely, and rather clean, manner and we were all set. We ran into a snag with our garage sensor acting up and Envision sent someone out 2 times to repair and replace. Both times were immediate to our request and hassle free. We have been issue free with Envision for months now and couldn't be happier. Nothing better going to sleep at night knowing that our home is protected. read more

I was with ADT for many years before Carl Dinora from Envision rang the bell. We went over the options for a new security system, at first I was very hesitant to switch to a new security company till we went over what he had to offer. Since we in the 21st century technology is what we definitely talking about especially if you do not require a home phone to install this security system. The very next day Dane(tech) was over to install the security system, he installed the system in less than 45mins, talk about professionalism. For people who look forward to having the best security system with the most up to date technology, best customer service & tech support this company is highly recommended. Envision is what I'm talking about. Thank you guys! read more

We had ADT whose price continued to climb each month. We've been kicking around the idea of changing and Envision showed up at the door. Very nice sales person, was upfront about what he could offer in the way of equipment and pricing. He caught us at the right time as I don't typically buy when things are sold door to door. He was very accommodating and assured of the company while I looked up their BBB and other ratings which were very good. He also sold the local aspect of the company and the large scale monitoring of Moni. Equipment is outstanding, phone app is outstanding. I'm very glad we signed up with them and even though ADT may offer a bit lower price to retain customers, you get far better equipment and security with Envision! read more

It has been a couple weeks since installation of our alarm / surveillance system. It was a pleasure to purchase equipment and service from a company and get exactly what you pay for. Darryl was the salesman, we called him to our home. Not only was he professional, Treg installed the alarm and was clean, professional, and polite. Dane installed the surveillance system and was the same. This was the first time ever I have felt comfortable with a service company in my home, and three different employees, on three different occasions were all equally clean, professional, and polite. I definitely recommend this company for your security and surveillance concerns. Timothy Best read more

Had a very nice, professional sales rep come to my door after buying my first home. He was in no way pushy and in fact sold me a very bare minimum package and gave me my first two months free via rebate which came very fast. One of my main concerns was not having access to the app to set and disarm my alarm system since I have a Windows phone (stop laughing). Luckily, he happened to have just read that a Window's phone app had just become available. SOLD! I was very happy with the technician that came and installed the sensors and he was even kind enough to remove the old sensors left by the previous owner. Very happy with Envision's service and sales staff. read more