Since the DSW Designer Shoe Warehouse closed down in Sherman Oaks, I was searching for a new…read morelocation, and I found this one. It is still close to me, but not as much. Anyway, took the chance & went there today around 12 noon. Got a pleasant greeting from Nena and Melissa. Both lovely ladies. Very kind, knowledgeable and helpful. I told them that I needed 3 pairs of shoes in black color. One flat, and the other ones with a heel, open toe, and last but not least, nice suede pump with a 3 inch heel. This store is HUGE, two stories that has escalators and I believe I also saw an elevator. While browsing the store, found other things like hosiery, socks, insoles, shoe laces. They also sell boots, slippers, tennis shoes, and more. I mean, it's a Warehouse. Endless opportunities. They also sell shoes by different designers. One of the ladies asked my shoe size and I told her "6". Went to the back and got me 3 pairs of shoes. Tried them on, and they all fit me perfectly by hugging my feet and not letting go. I also got 2 insoles. One small/round toe, and the other one a little longer. It helps your foot to stay in place w/out moving. Store was very nicely stocked, organized and clean. They have a clearance rack, and a drop off box for old shoes. However, they need to be in good condition. Maybe not great, but solid. Good to know for the future. Underground parking validated for the first 90 minutes. I parked outside. Every item has its own value and price. Prices are very affordable. Bought all 3 pairs of shoes, insoles and left the store feeling very happy with my purchases. Thank you all very much. Now when I need shoes, I know where to go!

LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

This place has great selection in Vans, Adidas, Birkenstocks, and Uggs. A lot of shoe stores now a…read moredays are corporate owned and this place is small business owned. I'm a huge supporter of small businesses and I like that they're around to keep it going. They were previously Neo 39, now they're just Neo Pasadena. I love that the aesthetics of the place change. They even added roses to represent Pasadena. The way the shoes and gear is lined up doesn't make you feel overwhelmed with trying to look for the type of shoes you want. There's a guy name Rei and he's super helpful. He definitely knows what he's talking about when it comes to shoes. I will definitely be coming back here for all my sneaker needs. The place is located underneath the T-Mobile store, so make a sharp left and the store will be down the stairs.

Great business! Supporting local artisans and the Dena community! The have offerings from pop art…read moreto high end sneakers. Owners were very friendly and helpful, while also allowing me time to explore the store. The hats I purchased were from local Wolf Customs who have been using their platform to provide resources to those impacted by the Eaton Fire (Altadena). The hat pictured is a custom brown corduroy cap ($45).

I've been coming to Run With Us about once a year for several years now. The best part is that…read morethere's always someone to help you out the moment you step through the door. I'm not much of a running shoe geek, so I appreciate them bringing out shoes they think would work for me rather than me blindly grabbing shoes off the display. There's four dedicated parking spots in the back and a bunch of signs from the other businesses saying that they tow if you park in their spots. Otherwise, street park on Locust.

I found Run With Us on Strava and decided to join their Mother's Day run with my husband and son…read moreand I'm so glad we did! From the moment we arrived, everyone was incredibly welcoming, attentive, and kind. Such a great vibe. I even received a rose, which was such a sweet touch. We ran a fun 5K with an amazing group, and to top it off, we entered a raffle and won a great pair of Brooks shoes! The staff member who helped me was a total sweetheart. She really listened, made me feel comfortable, and invited me to their Monday 6 PM runs and other events it felt very personal and genuine. I also love that they collect used running shoes for low-income families. That truly says a lot about who they are. I'll definitely be back for more runs and more shoes. Highly recommend if you're looking for a supportive running community and great gear!

Great selection with competitive pricing compared to nearb shops…read more The staff on the sales floor were helpful and friendly. They assisted me in finding right sizing and products I was looking for ahead of time. Picked up a few Nike clothing items and I am satisfied with my purchase.

Plenty of options at this store, located right on Colorado Blvd. Parking can be tricky, with only a…read morefew metered spots on the street, but it's much easier (and cheaper) to park in one of the nearby public structures -- the first 90 minutes are free, then just a few dollars after. The area itself is lovely, surrounded by lots of shops, restaurants, and cafés, so it's worth making a stroll out of it. I was purchasing the last pair of Converse in my size, which happened to be the display shoes. They had some light signs of use from being tried on by others, so I asked if they could offer a small discount. The attendant's response was very dry and dismissive -- just asked if I wanted them or not, without any attempt at customer service. It left a bit of a sour note to an otherwise well-stocked store.

I have purchased both Birkenstock sandals and SAS (San Antonio Shoe Co) brand footwear from Lucha's…read morewith the advice of their staff certified pedorthists to add comfort and support to my walking and footwear experience. In both cases, the SAS shoes and Birkenstock sandals have proven remarkable additional comfort and ease any discomfort I may have previously experienced. The pedorthists have also guided me by further advising specific inserts to place inside the SAS shoes which make comfort walking a much more enjoyable experience. Lucha's Comfort Footwear also carries the distinction of being authorized dealers of SAS, Birkenstock, and numerous other high quality European footwear at affordable prices. The store is located at 921 Fair Oaks Avenue, just south of Mission Street in South Pasadena. They are a family owned and operated business, open 7 days.

Huge selection of comfortable shoes and socks galore in a beautiful building. The staff was very…read morehelpful.

I was so glad that there was a b&m Allbirds location here in old town Pasadena. I wanted to try on…read morethe different shoe sizes because I had originally gone certificate to buy some shoes and the team here were phenomenal and very accommodating. They had brought out a bunch of different styles in different sizes for me. Unfortunately, I would say everything was so comfortable that it didn't help narrow my decision down. They have a full sizes for most of their shoes, but for couple models they do have half sizes I think the ones are a little more sporty where they would have half sizes. I know there aren't too many days retail stores for Allbirds at all so it was a great treat to be able to try them on and not have to blindly guess a model and size that I'm staring at online. Thank you Allbirds for being so accommodating and helpful.

Shopping day in Old Town Pasadena with the family. I got my self a pair of wool sneakers that are…read moreso comfortable. I already wore them today while shopping and loved them. The new selection of colorful shoes are so cute here. Specially the fall colors. Love Love ... customer service was friendly and helpful, the store is so spacious and beautiful, location is great near many other stores. The prices are reasonable compared to other similar brands.

Plenty of free street parking plus a large free parking lot in the rear…read more Went for back to school backpacks and tennis shoe shopping. Greeted by a friendly employee the moment we entered. Good selection of backpacks and reasonable prices (a couple bucks less than Amazon). Was offered help by a friendly employee in a timely manner. Store was very clean and well organized. Great appearance overall. Didn't find the size we needed for tennis shoes. Employee offered to locate at another store. Chose to order online instead and size I needed was in stock. Very professional and friendly staff. I recommend this store for friendly staff, selection, and reasonable prices.

First time at the Highland Park WSS. Small but clean location. I honestly expected it to be more of…read morea mess so I was pleasantly surprised. We went in to look for new shoes for my son. Found a couple that he was interested in. Inquired with an employees about a different size. He checked the back and then checked his handheld device for inventory. My son's size was not in stock but we were satisfied with the employee's willingness to help. After a little back and forth he decided on all white hightop Nike's. Fairly priced. The store seemed to get a little busy while we were browsing but we got lucky when it was checkout time. No line. No line. Fast in and out. Overall it was a good experience and I would come back to this location in the future. Bonus: they offer military discount

I love Rothy's and have several of their shoes. I have been eyeing a new pair and stopped into…read moretheir Pasadena shop to buy it. The employee greeted me when I entered and when I found the pair I wanted, she brought it out, I tried it on and when I was ready to pay, she took care of the transaction with the device she was holding. Very easy shopping experience. I was in and out in less than 10 minutes!

Love my first pair of Rothy's shoes. I have been wanting to get one for so long and finally gifted…read moremyself a nice pair of shoes. I have purchased shoes for my niece few months ago and she loves it. This location is the closest to me. Customer service is amazing here. Friendly and helpful staff making sure you are happy with picking your pair of shoes. The price for their shoes is on the higher side but they are great quality and washable and recyclable. They also have sales on last season items so it suddenly becomes affordable. Can't wait to buy another pair.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing a pair of shoes from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located in the back behind the store. Lots of parking spots for you to choose from. Take your pick. Store & Staff: The store itself is very clean, neat, and tidy. The staff here are very friendly and professional. They accept both cash and credit cards. There is no credit card minimum.

After 10+ years working in the restaurant industry, I finally came here for a pair of slip…read moreresistant shoes! I usually opt for the cheaper options, but I wanted to get something higher quality, with better support. I arrived just before closing and Shirley helped me out. She took me straight to what I was looking for, sized my foot and even helped me try on my shoes! Absolutely amazing customer service and a reason to return in itself! Thank you so much Shirley!

We've always had a great experience at Ken's shoes. They have helped us very nicely, the customer…read moreservice & personal attention is really good. The shoes are high quality and of good value. Worth it to get fitted in person!

Went in recently for back to school shoes shopping and while I was there I believe who was the…read moreowner was assisting another customer but and left us attended or even greeted for 10 minutes which IMO is unacceptable. It's not necessarily a store you can navigate yourself being so crammed with shoes top to bottom . Seems like the type of place that can only handle one customer at a time Needless to say I left and took our business elsewhere.