Wonderful selection of shoes. Customer service was excellent. The parking lot is a little strange…read morebut after you figure it out you're fine.

LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

Great business! Supporting local artisans and the Dena community! The have offerings from pop art…read moreto high end sneakers. Owners were very friendly and helpful, while also allowing me time to explore the store. The hats I purchased were from local Wolf Customs who have been using their platform to provide resources to those impacted by the Eaton Fire (Altadena). The hat pictured is a custom brown corduroy cap ($45).

"This must be the Place" Just stopped in to check out three new location DOWNSTAIRS so make sure to…read morego down there and they some really cool and one off stuff, I highly recommend this spot for your sneaker and street luxury brand cloths.

I found Run With Us on Strava and decided to join their Mother's Day run with my husband and son…read moreand I'm so glad we did! From the moment we arrived, everyone was incredibly welcoming, attentive, and kind. Such a great vibe. I even received a rose, which was such a sweet touch. We ran a fun 5K with an amazing group, and to top it off, we entered a raffle and won a great pair of Brooks shoes! The staff member who helped me was a total sweetheart. She really listened, made me feel comfortable, and invited me to their Monday 6 PM runs and other events it felt very personal and genuine. I also love that they collect used running shoes for low-income families. That truly says a lot about who they are. I'll definitely be back for more runs and more shoes. Highly recommend if you're looking for a supportive running community and great gear!

I was looking to get some Hokas for running. I'm not a runner but I do stand a bunch and I started…read moreto run a little. I'm currently expecting and the young man helped me see how I walk lol he told me I need arch support it was kinda embarrassing but also he kept it real said it would help if I got inserts or he can show me another shoe with arch support. I ended up getting socks too I loved the try on socks but I saw some nicer ones. I can't wait to try my shoes on tomorrow I definitely want to come back to get another color. I got black for now :D

You're gonna walk about feeling good with your new New Balances !…read moreI just purchased a new pair of 990's the black gray & whites ones today . I was greeted by José a Team Member there or maybe he's a Manager and if he's not he should be ,the day before yesterday I was un sure about treating myself to a new pair my old ones are done for, he said I have a pair of 13 wides in the back and I have the all black ones too !! I was hesitant on the purchase he said don't worry I hold them for you if you decide to come back later So I went back today and purchased them it is the Holiday season so I treated myself why not I'm worth it ! So today I returned and he was cool Hey I got that pair on hold you want to check them out I was like sure . If Jose didn't bring out the box I wouldn't have probably purchased them today . It's so hard to find good customer service & a good product all under the same roof these days he even laced them up for me I could never get the lacing right myself I appreciate you Jose for making my shopping experience at New Balance a good one I can't wait to break them in London on Thanksgiving when my wife and I go visit our daughter tomorrow. I'm gonna be walking all over the UK & Paris way more comfortably . I fully recommend this establishment to anyone looking to get a pair of New Balances this is the place look no further Tell them PokerDad some you ! Thank You Jose

The one star is for this location and employees not New Balance…read more Went in to pick online order, first and last time walking into this store. Worst customer service specially from assistant manager. Dont know what I did to these employees but I didn't get a greeting like other customers who walked in after I did. I asked for help assistance manger reluctantly answered my question and walks away to greet and help someone else. I was looking around store waiting to see if came back but nope, he sat infront of door I had to go to him and ask for a shoe size. Ended up not purchasing anything else, will do my purchases on line and avoid this location.

Yes, I recommend supporting local businesses like this one. Family owned. Wonderful friendly…read moreservice. My mother suffers from swollen feet. I've purchased two pairs of shoes, high quality, comfortable and a beautiful sun hat for me. The price is worth the value of the shoe. It's like your in Europe. You can smell, feel and see the quality!

There is a reason a community institution becomes a community institution…read more First, they were great help to me in replacing my shoes lost in the Eaton Madness. They had my purchase record from years before and I could order the exact same pair of shoes that I loved. Second, they were of great help in dealing with the manufacturer with a pair of shoes I had problems with. I can't see this happening at a corporate owned store or website. I am a loyal customer forever! Thank you, Luchas!!

Plenty of options at this store, located right on Colorado Blvd. Parking can be tricky, with only a…read morefew metered spots on the street, but it's much easier (and cheaper) to park in one of the nearby public structures -- the first 90 minutes are free, then just a few dollars after. The area itself is lovely, surrounded by lots of shops, restaurants, and cafés, so it's worth making a stroll out of it. I was purchasing the last pair of Converse in my size, which happened to be the display shoes. They had some light signs of use from being tried on by others, so I asked if they could offer a small discount. The attendant's response was very dry and dismissive -- just asked if I wanted them or not, without any attempt at customer service. It left a bit of a sour note to an otherwise well-stocked store.

I had such a wonderful experience today with Natan! He was exceptionally helpful and attentive. I…read morecame into just to browse and ended up purchasing this cute outfit! Natan literally went above and beyond to ensure I found what I was looking for. He exhibited managerial level of service, not sure if he is one, but he is definitely showing his eagerness and ability to fulfill the role. He offered help immediately upon my arrival and greeted me to the point where I felt seen. I appreciated that! I got a great deal on a cute two piece set, very satisfied!

Came in with some DS SBs. Employee said he didn't know what they were nor how much they are. He…read morehardly looked at them. And brushed me off. Kinda of comical for a 2k shoe...probably not going back or trust with buying/selling shoes. LOL

Awesome group of guys. Very knowledgeable and they're willing to work to get a deal done. Thank you!read more

I came with an unworn jacket and it was at 61 days (one day beyond the 2 months deadline)…read more I explained to both the salesperson and the manager that I was bedridden and it was impossible for me to come within the 60 days. They were hard about it and even defensive with condescending sentences like : We are sorry that you were sick and glad you are fine now but there is nothing we can do. It took a long time for the lady to make an "exception " as she called it . It was a painful experience and quite frankly, we don't need to come back as there are plenty of options out there.

I love the Nike store in Pasadena. Excellent service, great selection, beautiful sportswear, and…read moreshoes. Definitely recommend.

Everyone knows kids feet grow every 3- 6 mos or so and my kids toes werent going to survive…read moresticking out of his old sandals. So off to Ken's Shoes we went, in a small square on S Fair Oaks in South Pasadena. I heard this place will accurately do fittings for free, and that the shoes are reasonably priced. We got here around noon, before lunch. The lady tried to put his foot in the metal sizing device but of course my child freaked out. I wanted the most accurate size - so for us to not do the metal foot sizer test was disappointing. The lady eyeballed his foot and gauged for him to be a T10. He might be a 9 but she said shoes should have space in them to avoid the insides rub his toes. I'm like, okay, you're the expert. She has a ton of shoes here. The place has wall to wall shoes / boxes of shoes. The place specializes in children's shoes, and they do have some of the good brands. She offered me some See Kai Run sandals for $25-30 (i forget exactly)- I know that brand is fancy, so that was a good price! Crocs were about $25 (very similar to Amazon generic crocs) but the colors she had in his size were too loud. I ended up declining the Crocs and got the See Kai Run sandals. There were some other similar styles that she didn't offer, and I'm not sure if she was just not keen on pulling out as many options for us to try, but I looked around and pointed at a few things and she obliged and showed them to us after checking that she had them in the kiddo's size. But then we saw that he was settling down with the sandals she first suggested so that's all we ended up buying. She has these little toys around the store for the kids to play with. She had a battery operated Flash on motorcycle that she gave to my son for free. I thought that was mighty sweet of her. Lately, I've been avoiding shopping at big box stores and trying to exist on goods from (and support) small biz. Ken Shoes is definitely a small business that I would not mind supporting. The only issue I have is their extremely limited hours. We're due for another visit soon.

Had a great experience here buying my baby's first walking shoes :) the lady who works here is very…read morehelpful, thorough, and knowledgeable. Will keep coming back for sure!

I love Rothy's and have several of their shoes. I have been eyeing a new pair and stopped into…read moretheir Pasadena shop to buy it. The employee greeted me when I entered and when I found the pair I wanted, she brought it out, I tried it on and when I was ready to pay, she took care of the transaction with the device she was holding. Very easy shopping experience. I was in and out in less than 10 minutes!

Love my first pair of Rothy's shoes. I have been wanting to get one for so long and finally gifted…read moremyself a nice pair of shoes. I have purchased shoes for my niece few months ago and she loves it. This location is the closest to me. Customer service is amazing here. Friendly and helpful staff making sure you are happy with picking your pair of shoes. The price for their shoes is on the higher side but they are great quality and washable and recyclable. They also have sales on last season items so it suddenly becomes affordable. Can't wait to buy another pair.