My husband just bought his truck today! We had been looking for weeks and finally came across a 2012 Ford F-150 FX2 FlexFuel V8 with low mileage! Allen Kessler and Kevin Burns helped us out tremendously! We had been at a previous Ford dealer closer to us but had horrible customer service! Here at Encinitas Ford their customer service was amazing! Thank you guys for everything! read more

Encinitas Ford - Leo's new whip. - Car Dealers Near Me - Encinitas, California

A couple weeks ago I took my 2010 F150 to Encinitas Ford to have the 4WD checked out (the truck wouldn't shift into 4x4). After two days, the verdict was..."we don't know what's wrong." I was told it would cost $1,700 to pull the transfer case to do more troubleshooting. I was also steered to the option to replace the transfer case for $2,600. This just didn't feel right. I called Ford back telling them it was too much money and I would be right over to get my truck back. The immediate response was, "We could do it for $2,400 if that would help you out." Why wasn't I offered the $2,400 quote previously? Could I have gotten the quote down lower? That's total BS. I took my truck to Victor at Dion's Automotive ( https://www.yelp.com/biz/dions-automotive-oceanside?osq=dion%27s+automotvie ). Victor had my truck for 1.5 days. He called and said the wiring under my breaker box was loose. He fixed it for $250! 4x4 works perfect now. Victor is not getting all my business. He put in the extra effort to properly fix my car. Encinitas Ford did not. read more

This is my second vehicle from Encinitas Ford. These guys are professional, they do whatever it takes to get you on the right vehicle without any pressure. Dave is great, knowledgeable and understanding, Lindsay is probably the best F&I you will ever meet, she makes your purchase so easy and pleasant. The service guys are outstanding, friendly and very helpful. Glen will go above and beyond to ensure your satisfaction. If you're looking for vehicle, give these guys a shot, you won't be disappointed. Thank you guys read more

Encinitas Ford - Car Dealers Near Me - Encinitas, California

By far the best car buying experience my wife and I have ever had. Big thanks to Allen Kessler who felt like a long time friend and did not make us feel pressured into anything. I called and spoke to Allen prior to making a long drive down there about a vehicle they had in stock. Allen quoted me a price over the phone and via email. Allen kept me updated throughout the day and let me know the car was still available to not waste my time on the drive. When we got there Allen stuck to our deal, which actually came out to be cheaper than the original quote. Other dealerships should take notes from Allen and Encinitas Ford on how to treat their customers. I'd make another 3 hour trip down to Allen to buy a car without hesitation. read more

The service provided was beyond my expectations, drove over 32 miles and it was worth the drive. All my questions we answered properly and I had a great deal.....Thank you Allan Kessler for the great service and the Encinitas Ford family.... read more

Encinitas Ford - Car Dealers Near Me - Encinitas, California

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We got our Toyota Prius here and it was great! Allen Kessler found us the perfect one and was very accommodating. Lindsay from finance was also extremely helpful. First experience buying from a dealer and couldn't have gone any smoother. read more

I have never written a review on a car dealership. Most sales go smoothly, you settle on a price, you service it when needed and so on. If you are trying to decide where to purchase your next vehicle from, then please let me share some valuable information that may help you decide. My husband and I, have owned several Ford vehicles from sedans to trucks and SUV's. In October of 2018 my husband and I purchased a preowned 2016 Ford Explorer Platinum from Encinitas Ford. Almost immediately we began having mechanical issues with our Explorer. First they were small issues that became more serious. We began working closely with Sandy Bergstrom a Service Manager there. Over the years we have met many qualified and courteous service managers, but not a single one rises to the level that Sandy has during this time. Sandy has always taken detailed notes of the issues we were experiencing. She always made us feel important and consistently made sure we had a loaner vehicle. At first, you would expect this type of service, especially since we had just purchased the vehicle. This would go on for months. The cliff notes: Suffice it to say that the vehicle was not only unreliable but was becoming a hazard to drive. Enter Steve Burke the Service Director at Encinitas Ford. The issues were not always easily diagnosed. They were intermittent. On two separate occasions, Steve took time to actually drive the vehicle around with me so that he could better understand what our concerns were. As Murphy 's Law goes, the car drove beautifully while he was in it with me. Steve asked me if I would mind leaving it so he could take it for an "extended test drive". For some time, Steve would drive our vehicle home every night hoping to replicate the various issues. After a couple more months of this, my husband and I spoke to General Manager, Scott Cook. Like Sandy and Steve, Scott listened to our concerns. His response and demeanor showed genuine concern. He asked us what we wanted and we told him that we wanted it fixed but if that wasn't possible then we wanted to return the vehicle. He agreed and so our car went back for service and within a few days of getting it back another more serious issue arose. Scott gave us the contact we needed and we immediately began the process of having Ford Corporate reacquire the vehicle through the Lemon Law. Scott assured us that if Ford Corporate would not purchase the vehicle back from us, that Encinitas Ford would. Within 10 days, we had a response from Ford Corporate; they would give us a full refund. We believe that this was resolved quickly because of Sandy, Scott and Steve. While the owner is responsible to make the initial contact with Ford Corporate, it is up to the dealership to respond to Ford Corp. once they have contacted the dealership for confirmation of ongoing issues. Once we received our full refund, my husband and I knew we would be purchasing another Ford Explorer. The unfortunate chain of events that were plaguing our explorer was rare and a fluke. The exemplary way in which Sandy, Steve and Scott represented Encinitas Ford left us no doubt that we would purchase our new vehicle from them. Scott introduced us to Andy Hutchinson, Sales and Leasing Representative. Scott gave him a quick synopsis and then Andy showed me some vehicles that fit our needs. Andy was knowledgeable and made me feel like his only customer. I found a new explorer that I liked and Scott set it up so that I could "borrow" the car for the evening so that when my husband came home from work he could also check it out. My husband liked it and the very next morning we met with Andy and Scott. We knew the sticker price of the car and we made a reasonable offer. There was no back and forth. Scott immediately accepted our offer. Kevin Burns the Finance Manager at Encinitas Ford handled the sales contract and financing. It was fast and painless. He was knowledgeable, friendly and a very pleasant to work with. Kevin Sale is a Sales and Leasing Representative, the resident IT Guru, which we needed since our 2019 Ford Explorer came equipped with the new Apple Car Play, which has become our favorite feature of this car! Kevin explained how to use its many awesome features. At the risk of repeating myself, I have never had the need to write a review on a car dealership because in 40 years of working with car dealerships nothing extraordinary has happened; UNTIL NOW. ENCINITAS FORD did everything expected when something as unfortunate as this happens but at every turn, they have not only met but exceeded our expectations. The experience we had at ENCINITAS FORD has set them apart from any other car dealership we have worked with. This experience is what separates a "good" car dealership from a "GREAT" car dealership. read more

Allen Kessler is the man. This was my first time ordering a custom vehicle and he was sooo patient with me talking me through all the options several times, over multiple visits and test drives, never flinching at my indecisiveness. Now that the Bronco is here I am elated and Allen is still answering my questions of how things work :) thank you, Allen!! read more

Just bought a truck from Encinitas Ford. The easiest, smoothest car buying experience of my life. No pressure and the sales staff genuinely wanted to help me without trying to over-sell me something I didn't need. Now a life-time customer. Austin and Mark are great! read more

Encinitas Ford - Car Dealers Near Me - Encinitas, California

Hallelujah brothers and sisters!! Purchasing my car from Encinitas Ford was a study in Legendary Service. It had been pretty rigorous to even get to test drive the new Ford Bronco Sport and I had decided that it probably wouldn't happen at all that II'd get the Outer Banks style I loved. BUT... I was zipping around the internet on Thursday and saw they seemed to have one at Encinitas Ford. Eric B. answered the phone when I called and was as excited as I was that that Bronco was there. From the minute he shared it really WAS there (he went outside to 'touch' it,) he was a total delight! 3 hours later.. I drive home in my Bronco. From Eric, to Danny the finance guy to Eric's manager Jeff (who just had to show my all the cool 'Easter eggs!!') EVERYONE I met was friendly, funny, natural, professional, kind, knowledgeable, genuinely excited for me, and just made this the BEST car buying experience of my life! Wahooooo!! Superstars!! read more

Encinitas Ford - My beautiful new car!! - Car Dealers Near Me - Encinitas, California

We just completed the purchasing process of a Ford Mustang Mach E last night. Allen held our hand all the way through the ordering and purchasing process and went out of his way to give us a good buying experience. I haven't bought a car for 15 years and I don't remember ever leaving the dealership without some buyers remorse. No remorse here, Love the Mach E and Allen spent a considerable amount of time with us guiding us through all of the features and operation of an EV car. Ask for Allen, you won't be disappointed read more

Had my truck for three days to do a 120,000 mile service and diagnose two obvious problems that I already explained to them. They charged $751.00 for the fluid changes and diagnosis of the two problems I already told them about. They wanted an additional $720.00 to replace a water pump and $610.00 to replace a window motor. They also text you information and if you try to call them they won't pick up the phone. Absolute garbage service. read more

I was in the market for a new 2023 Ford Bronco Sport. Either a Heritage Limited or a fully loaded Badlands. I saw both a Badlands and Heritage Limited on Encinitas Ford's website so I called and inquired about them. The salesperson showed me the Heritage Limited which was advertised on their website at full sticker. When I told him I would buy it - the price was suddenly full sticker plus $10k for market value adjustment which is another term for gouging your customer in my opinion. The next day the salesperson texted me and said he had a fully loaded Area 51 color Badlands with a moonroof that just arrived. I told him I would take it at full sticker. He texted me that it was mine. He then had me text my driver's license and insurance card info so he could start the paperwork. He set an appointment for 4:00pm for me to come in to sign the paperwork and pick up my new car. Later in the day he texted me that that car was no longer available but he had something else in mind for me. At that point I realized that this type of shell game / bait and switch sales tactics seemed to be designed to try and get me emotionally involved in the sales process so I would either pay more than sticker or settle for something less than what I wanted. A few days later I was able to buy the same Heritage Limited Bronco from Aaron Ford in Poway at $2k under sticker or $12k less than what Encinitas Ford wanted to charge. read more

Worthless! If you have extra cars to leave for service, so that they can maybe get to it someday when they feel like it, this is your service place. But this is our only car, and I can't just leave it with Encinitas Ford forever. I've been hoping to get service on my 2014 Ford Focus EV, to fix a slow charging problem that arrived when they replaced the HV battery a few years ago. So April 23 I scheduled an appointment for the earliest available, May 21, 8:00 am. Had the car there before 8:00 and was told I was one of the first in line for today, but they had a backlog of 20 or 30 from yesterday, and another 45 scheduled for today. 4:05 pm comes around (they close at 5:00 pm), no call received. Forman Chris Reeves said that they didn't even have time to look at it. Now bear in mind, that I had already diagnosed the problem, presenting to them the Diagnostic Test Codes and related Technical Support Bullitin identifying the problem I am having with the car. Multiple videos on the internet show the problem being fixed with a programing update in less than 9 minutes. But Encinitas Ford didn't even have time to make a 2 minute status check. I asked Reeves if he could schedule a two-hour window some day, to just look at the problem, he relied that there is no way for Encinitas Ford service to do that. I just have to leave the car with them for however long they feel like. 'Go ahead, leave the car with us, maybe we will work on it some day, LOL' is what they told me essentially. My advice, go anywhere else. read more

This is for the service department more specifically service manager Sandy. I moved to the US from Europe 3.5 years ago and bought a second-hand Ford Expedition close to LA. Since I live in Encinitas, I thought I should use the local dealer to do the maintenance, hence I ended up with Encinitas Ford on El Camino Real. For every maintenance or issue, I always go through Sandy as she is such a pleasure to work with. She will try to accommodate you and will take all your wishes and concerns into consideration. She tries to give you the best advice possible, will contact you during the maintenance process and will keep the cost at a minimum. On top of that, she is always in a good mood and is genuinely interested in you as a person. What more can you wish for? read more

This review is for their Service Department. I made the appointment online, and it was very easy to do. I saw Sandy B. as my service advisor, and she was nice, friendly, and patient. She listened to my concerns then addressed them and answered all my questions. As I was getting checked out of my appointment, I really appreciated that she reminded me about and asked if I wanted to make an appointment to get my car checked due to a recall that could possibly impact my car. I will be returning to Encinitas Ford for that much needed appointment! read more

What a great dealership. Not like the others. When I walked up, sure, it seemed like it was going to be no different... You know, 3 or 4 guys out front that you have to say excuse me to just to window shop! But they actually excused themselves and let me be. When I went inside to talk the internet sales manager (I forget her name) they said she wasn't there. They introduced me to Daniel and I was on my way to a new Explorer. Daniel started off by actually listening. When he pulled the car up it was one that I described and wanted, not one he wanted to sell me. Took his time in all aspects - I never felt rushed. The negotiation process was comfortable and not stressful. I truly believe he was working on my behalf when he went to the manager to discuss my counter-offers. In the end, I feel like I got a great and fair deal. This is one of the last great family owned dealerships in San Diego. You can tell immediately based on their approach to the customer, and the fact that your first oil change and inspection are on them. I highly recommend Encinitas Ford, and if you're lucky enough, you will get work with Daniel. read more

The service department here is really struggling. Not sure if they're understaffed or just extremely slow but a simple oil change here is an all day event. I had an appointment for 8:30, waited in the check in line for 30 minutes before waiting another 30 min for the shuttle I scheduled to arrive. I was told when I called weeks in advance the shuttle would be ready or I would have made other arrangements because although I work from home I don't have over an hour to do a simple truck drop off for an oil change. I live 4 minutes down the road. For as long as I've been here waiting the service should be done!! No communication. read more

Took my 2017 Ford Expedition in for extended warranty work. Took 3 days to diagnose check engine light and 10 days to repair. They would not provide a loaner car and it cost me $900 in rental car. I can't get them to answer me for reimbursement or process of getting refunded. Warranty work that was supposed to be $100 deductible now cost me $1,000. Unbelievably poor service from service crew along the way. Service team blamed Ford warranty, but report shows that the service team provided poor photos that caused a person to have to visit the shop to investigate. Turns out Encinitas Ford isn't even responsive to Ford! Entire service team, from top to bottom, we extremely dismissive and unconcerned throughout the process. read more

Encinitas Ford - Car rental bill for 10 days of "warranty work". - Car Dealers Near Me - Encinitas, California

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I have been buying Ford trucks and SUV's for approx. 30 years, back when it was Red Richies Ford!! They never disappoint! Yesterday, I had the pleasure of working with Andy and Ken, bought a new Ford Explorer and traded in my 2015 Ford Explorer. They could not have been more helpful in making the transaction easy and pain free! Thank you to a great team at Encinitas Ford for all your knowledge and expertise and for still being in business! Just gotta love Encinitas Ford! read more

You would think that during these times of COVID 19 restrictions, that car dealerships would honor vehicle purchase agreements made online. Not the case with Encinitas Ford. I went online to their website, found a vehicle, got approved to purchase, had a check made out for the down payment and set up an appointment to close the deal. They sold the car out from under me within two hours. Their slimy General manager offered to pay for my gas, for coming down to the dealership, after they cost me a day at work, going to the bank, having to return a check made out to them and contacting my insurance company to put the car on my policy. They are unethical slime bags, who do not honor their agreements. read more

Encinitas Ford - undefined - Car Dealers Near Me - Encinitas, California

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Ben was rude and hung up on me. Asking 15k over msrp plus packages which is ridiculous. Horrible dealership

Bought my new Ranger on November 9, 2021. Spoke with Austin on the phone told him what I wanted told I lived 3 hours away and when I arrived everything was exactly the way he said it would be. I had been to 8 other Ford Dealers in Southern California and Austin and Encinitas Ford made buying my New Ranger a breeze. Thank you for all you did. Five Stars all around. read more

I am giving two stars, not one, because Ford did complete the recall service I brought my car in for. I contacted Encinitas Ford three times in the past week. I called their main number a week ago, to which their receptionist told me that "service" was busy, and that I would be called back. I think you can guess where this is headed- my call wasn't returned. Nor was I contacted when I submitted an online inquiry on their website, concerning the specific work I wanted done. Finally, when I got ahold of them, the service receptionist was quite curt, to the point of being unpleasant, the two times I talked with her. Flash forward to my car getting worked on... Duke told me that I would be called and/or texted when my car was ready. After dropping my car off at 7 in the morning, I called them at 5:30 pm to see if my car was ready or not. Guess what? Duke wasn't even there, and I was informed by another person on staff that my car was ready, but that they were all leaving in twenty minutes! Boy, that would've been good to know! Other relevant points: - They practically handed the keys over to me before I could say anything, making me wonder how secure my vehicle is (amongst other things). - They need to revamp their "shuttle" and the receptionist shouldn't force the idea of a rental. Edit: Duke called and explained he had an accident during work, requiring a hospital visit. Obviously, there were extenuating circumstances for the car pickup situation. With that being said, my other points stand! Duke: I am sorry about your accident and I do appreciate you checking in. read more

Despite having to actually pay for servicing my car, which is what you have to do anyways, The Ford Service Department has a great reputation with my family. Duke and Rigo both thoroughly access what service items are necessary as well as what is a priority and important for your car to run at its optimal performance. They always inform their customers about what deals are going on too. Great job! read more

If you want crappy customer service and want to leave your car more than 3 days before they even look at your car then this is the dealership for you. I can't think of a reason I would recommend this dealership to anyone. I dropped my car off for a scheduled appointment on the day before the appointment. Three days later they had not even looked at my car yet. Furthermore, The Service Rep said it was normal to have a car sit at any dealership for 3 days or more in California before they looked at it. This is not true. I took my car back and took it North County Ford where they fixed it on the day of my appointment. AVOID THIS DEALERSHIP! read more

Terrible Sales Service! Be careful of Larry!! He tells you one thing and once you get there switches whAt he says! Highest dealership around, do not go here. read more

Sandy in service is a great resource for all Ford owners! She's very conscientious and helpful. Others that go the extra mile for customers; Scott in management, Doug in finance and Rick in sales. We all have a lot of choices for Ford sales and service. Encinitas Ford earned my loyalty and that's not an easy thing to do with me or my family. Dr. Brian Alman read more

I'm Incredibly disappointed in the sales and management of Encinitas Ford. I ordered a f350 in February 22. The salesman (Allen Kessler) was smooth and personable, and I asked to be updated routinely on the build status. Unfortunately, I had to badger and cajole to get any information. I attempted to negotiate a deal on a similar vehicle that was cancelled by a different customer and their (Allen and Sales Manager) response was to try and sell me the other vehicle for a 15K markup. Frustrated by the lack of communication and greedy methods, after 100 days, I sourced a different F350 from another dealer at MSRP. A week later the GM called out of the blue and asked how the new vehicle was and mumbled about cancelling the order. I suspect he saw an exception report from headquarters. I waited 3 weeks for my deposit to be refunded and nothing. I called Allen and asked for the refund. After promising to get right on it nothing has happened after 2 weeks. I wouldn't buy another vehicle from here if my life depended on it. read more

I'm writing this review to share my positive experience at this dealership. I bought a used Ford Escape about 4 months ago and worked with Dan from sales and John from service. After driving the vehicle for about 7K miles, I can say I'm happy with what I bought. I also want to complement the employees for being professional, knowledgeable and helpful. read more

A few days after posting my first review, I received a call from Scott Cook, the general manager. He wanted to hear more about my experience and also to apologize. He acknowledged they made several mistakes and should have done a better job. He wanted to make it up to me by getting the recall done ASAP (surprise! They had the part in stock and didn't need to inspect my car first!) and they would come pick my car up, give me a loaner car and bring my car back washed. So we agreed to have it done the following week. They showed up a little later than agreed upon to get my car, but did leave a loaner car for me, and did bring the car back clean in the early afternoon. Everyone I interacted with was very polite. I am pleased I was able to get the recall done with minimal hassle to me. My question now is: will they be able to deliver decent service during my future visits? I don't expect this level of service again, but if they could at least manage the basics (not hanging up on customers, not giving out incorrect information, not leaving you waiting a long time when you have an appointment, etc) then I will be happy to return. read more

Thank you Allen Kessler and Encinitas Ford for making my pre-owned vehicle purchase so quick and painless! Allen was courteous, professional and wonderful to work with from beginning to end. Whether you are looking to buy a New Ford or Pre-owned vehicle I would highly recommend Encinitas Ford and Allen Kessler. I love my Mercedes Benz GLC 300 4matic it's everthing I wanted and more!! read more

ENCINITAS FORD is by far Thee Best in all areas. I must commend Rigo in Service. It's not an easy position to handle demanding and constant clients. As I've seen first hand when I've brought my Raptor in for service. Rigo is the "only" person I would request, as He follows thru and delivers what he tells you. Rigo is thorough and exceptionally kind. He explains what you'll be experiencing and delivers on time. It's with the highest Respect for a demanding position such as Service that I Thank Encintas Ford in acquiring an amazing Employee.... Thank you to Rigo. I always appreciate the service you give to myself and my son who services his Truck with him. Barby Jo read more

I can't say enough about how happy I was with Encinitas Ford and Nate for helping me with making my dream car purchase a reality. I saw the car I wanted online and went in and fell in love in person and left that day with my car! Nate was so nice and helpful and made buying a car easy. He was so patient with all my questions, I recommend anyone looking for a new/used car go see Nate over at Encinitas Ford! Thank you so much guys I'm loving my Explorer!!! read more

Encinitas Ford - Car Dealers Near Me - Encinitas, California

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I brought my car in to have the transmission tested. It took about a month for them to just run the test, in which they also lost my car key in the process and I had to bring them my spare key. It took another 3 months for parts to be delivered and installed. Though I'm grateful Ford provided a loaner vehicle during this 4 month period, there was a serious lack of communication and updates from our service representative. When I finally got my car back this week, I was very disappointed to receive it dirty and filled with trash from the team that was working on it (lottery scratchers, soda cans, and food wrappers), in addition to the layer of dust and pollen covering the interior of the car like the windows had been left open the whole time they had it. I will not be returning to this Ford location, and I'm hoping this doesn't speak to all Ford Service departments. read more

Drove down here from several hours away to be told that they won't honor the price that I was given over the phone the day before. Additionally, they tried offering $14k less than the blue book trade-in value for my car despite stating that their trade-ins are within KBB values. Typical scammy dealership. read more

I would recommend this dealer to anyone looking for a new car. They made the process of getting my first car so smooth and were so helpful in all aspects. I am so happy with the car and will never forget the experience of getting it thanks to Lindsay, Rhonda, Austin, and Doug. I am so thankful and appreciative to all of them! read more

Super stoked with the new/used truck I picked up last weekend from these guys. I had been searching on line for trucks for awhile so I knew what truck I wanted. When we showed up Allen was really friendly and helped us out quickly and without any pressure to get into something more then we needed. If your checking out dealers give these guys a visit, but don't ask for Hank, he's not there anymore read more

Encinitas Ford - New whip, who dis? - Car Dealers Near Me - Encinitas, California

This is for the service department. Went here because of the good reviews, but my experience was terrible! Very poor communication between leadership, employees, and customers! I called many times just to make the appointment and explain what I needed, but no one took notes or kept track of it. Got hung up on various times by male employees who got annoyed by a woman speaking directly. I even wrote it down the service I needed when I left the keys for after-hours drop off so there would be no confusion. I had been quoted a price by an employee before drop off and wrote it down on the paper too, and then the manager called and said he didn't know about the quote and tried to charge me around $300 more, wanting me to prove the quote instead of asking his employee and then mansplaining to me how car repairs work... seriously? He knew nothing about any of the other calls and explanations I had given and started reading aloud to me what I wrote down on the paper! (I don't have memory problems!) Super mansplaining sexist dudes work here, especially in management. Later the manager said they found a different, very serious problem that would cost over $1,000 to fix. I declined and got a second opinion. Paid less than $400 at the other place and was given honest answers. Never again will I go to Encinitas Ford. read more

It's been a really long time since I bought a car at a dealership and the experience I had at Encinitas Ford couldn't have been better. The salesman, Allen, was so wonderful to work with and had all the info I needed to be assured that I made the right purchase. It was a comfortable experience the whole time and he went the extra mile for sure. I love my car and will definitely return the next time I'm buying another one! read more