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Herman Cook Volkswagen

4.0 (358 reviews)
Closed 8:30 am - 7:00 pm
Updated 2 months ago

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13 days ago

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Connor C.

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3 months ago

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Connor C.

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8 days ago

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Connor C.

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6 months ago

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Connor C.

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4 months ago

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Connor C.

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10 months ago

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Connor C.

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5 months ago

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Connor C.

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1 year ago

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Connor C.

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6 months ago

Nice dealer, but other dealer gave a better deal for car lease. Don't know about service dept.

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Connor C.

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1 year ago

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Connor C.

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1 year ago

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Connor C.

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7 months ago

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Connor C.

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1 year ago

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Connor C.

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1 year ago

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Connor C.

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8 months ago

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5 months ago

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Connor C.

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2 years ago

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Connor C.

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2 years ago

These guys are amazing!!! They have the Best CS around! They are friendly informative and friendly.

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Connor C.

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1 year ago

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Connor C.

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2 years ago

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Connor C.

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3 years ago

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Connor C.

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3 years ago

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Connor C.

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2 years ago

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3 years ago

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Connor C.

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3 years ago

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Connor C.

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3 years ago

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Connor C.

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3 years ago

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Connor C.

Thanks for your business and the 5 stars, Kaustav!

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3 years ago

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Connor C.

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3 years ago

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Connor C.

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4 years ago

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Connor C.

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2 years ago

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Connor C.

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3 years ago

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Connor C.

We happy we could help, Valeria! Congratulations on your ID.4!

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4 years ago

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Connor C.

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6 years ago

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Connor C.

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3 years ago

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6 years ago

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Connor C.

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2 years ago

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Connor C.

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2 years ago

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3 years ago

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Connor C.

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4 years ago

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Connor C.

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Page 1 of 9

Ask the Community - Herman Cook Volkswagen

Review Highlights - Herman Cook Volkswagen

Herman Cook VW went over and above my expectations, in helping me fix a fuel pump issue with my Jetta Wagon TDI.

Mentioned in 52 reviews

Read more highlights

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Tom and his team get the job done and are very easy to deal with. I was referred to Cardiff…read moreClassics from a "real deal" local shop. Tom knows his stuff and made a few moves on the car, all things I wish I would have come up with. Anyways, bring these guys a legit Car and you can say "goodbye" to it.

Total scam artist. Sold me a complete lemon of a truck. It's actually relisted again for sale on…read moretheir website for more than I paid for it. 55k for a Green/white cheyenne k10. Don't buy it ! The description is a lie. It hasn't been fully restored!!! Its an oil leaking rust with bondo throughout the entire body, the white 2 tone isn't even paint, it's a vynal wrap. The rust has also been painted over. Thr guages in the dash do not work, the turn signal isnt even present on the steering column and the AC does not work. They were forced to take it back and give my bank the money back because I refused to transfer it to my name. Tom discouraged me from coming out there to pick the truck up myself because he knew I wouldn't buy it if I had seen it 1st. My mistake for taking his word, he is 100 percent a lier !!!! Do not buy anything from them without seeing it 1st hand and in person. Inspect every aspect of the vehicle from top to bottom before you give them a cent !!!! I will follow up on every site that allows me to give an honest review from one end of the internet to the other to warn people of this shoddy scam artist. Also.... read the Google reviews, I was not their 1st victim!!!!!!!!!!! Below I have provided the photos from their website and the photos of the truck from when I recived it. Also the vehicle description from their website. All lies. It's relisted at $55,000

Toyota Carlsbad

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Lucky at Toyota Carlsbad Finance provided an outstanding experience while helping my wife and me…read morefinalize our vehicle purchase. From the very beginning, the entire process was smooth and professional. Martin was the first person we met, and he was genuinely helpful and grateful to show us any vehicle we wanted to see. When it came time to complete the deal, Lucky made the experience truly memorable. He treated us with the greatest respect, especially as someone who served in the military. His love for America and deep appreciation for service members was joyful and sincere. He shared that his father was an officer during the Vietnam War, and hearing his story really touched my wife and me. I would strongly recommend that any military member--active or retired--or anyone looking for a respectful and streamlined car-buying experience ask for Lucky when purchasing a vehicle at Toyota Carlsbad. My family and I will absolutely be Toyota Carlsbad customers from this point forward.

Really weird experience and will never come back here…read more Right when we got there, the sales guys were speeding around in a golf cart yelling at each other about taking someone's customer outside of their rotation order. Walking up, there were maybe 6 or 7 of them standing in a group trying to figure out who would help us, and nobody even said hello. Someone finally came over, we gave our whole spiel, but another sales guy walked up interrupting mid-conversation to poach us. Their exchange right in front of us was passive aggressive about commission and rotation order which was a huge turnoff. The original guy disappeared without a word, so we had to repeat everything all over again. The second guy was condescending about what we were looking for, an older used car under $15k. I said "under $15k" before saying "older" and he scoffed and said "well for $15k yeah, it would have to be older," like I was an idiot. Then he launched into a lecture about how dealerships would never carry something like that, so we left. We had literally just test driven a super clean 2013 used car for $8k at Mazda down the street. I definitely wouldn't come back here knowing their team talks to customers like that. A complete circus from start to finish. Too many sales guys on one shift foaming at the mouth to poach customers and saying whatever they can to strip your confidence and make you pay more. Plenty of other car places around to take your business!

Herman Cook Volkswagen - car_dealers - Updated May 2026

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