The entire team from the Service drive greeters, my advisor Mario Garcia and the loaner representatives were super professional and friendly . Also lets not forget the mechanics who send out an video with audio to actually explain what work they have done. Just amazing Service by a well oiled team of professionals. To say you are in good hands at Audi Carlsbad is an understatement . I will opt for this great service before a chop shop with cut rate prices every day. read more

Mike S. in service is the best! Great communication always!! He takes great care of my S6. See him for all your Audi service needs. Thank you Mike!! Keith H. AAAA+++++++ service! read more

arrived at this Audi dealership around 7:30 a.m. to drop off my car for a 9:00 a.m. service appointment. I had called the day before and was told I could drop it off early. The person I spoke with said he would leave a note on my account. Raymond Coronell assisted me when I arrived. He told me that if his scheduled customer came in, I would have to step aside so he could help them. When I explained the conversation I'd had the day before, he said he didn't see a note. After I asked him to check again, he found one saying I could arrive at 8:00 a.m. It was about 7:45 a.m. by then, so I asked whether he wanted me to come back at 8:00. He repeated that I would have to step aside if his appointment arrived. He also kept asking for the name of the person associated with the car. I told him it was Dr. Crapes, but he refused to refer to him as "Doctor" and repeatedly called him "Crapes," which came across as disrespectful and as though he intentionally did not want to acknowledge his title. His tone felt rude and sarcastic throughout the conversation. I told him that previous visits had also left me feeling uncomfortable at this dealership. He responded, "If that's the case, don't keep your car here. Are you sure you want to keep your car here?" That response was exactly why I was trying to explain how I felt. I asked him to order an Uber to take me home. The Uber took approximately 20 minutes to arrive, which made me feel as though the request had been delayed intentionally. I understand that I arrived before the time noted on my account, and I would have been happy to wait until 8:00. What upset me was the way I was spoken to and treated. This was the worst customer service experience I've had at an Audi dealership. I will never return to this dealership. read more

Had an excellent experience at Audi Carlsbad. I wanted to upgrade my 2019 Audi Q5 with newer technology. Originally started working with Dan and he had Brian help me out when Dan was off. Brian took the time to listen to what I was truly looking for. Never pushy, judgy or rude. Julian had me in the finance office for less than 10 mins. 10/10 experience. read more

Audi Carlsbad - 2026 Audi Q5- Tambora Gray - Car Dealers Near Me - Carlsbad, California

Always professional, timely, and really knowledgeable about the systems and how they can help. I won't take my Audi anywhere else!

Mike Sadoughi is the reason we keep coming back to Audi Carlsbad. He treats us like family -- warm, genuine, always going out of his way to take care of us. My boys light up when they see him. If you're bringing your Audi in, ask for Mike. You won't regret it. read more

I feel like I need to update my review from 2 years ago (which was also a positive review). 2 years later and both Mike and Brian are still AMAZING. They are the absolute reason I stick with Audi (I have had 5 now - and had my mom come down here from Sacramento to buy hers). For sales - go see Brian Acero - For maintenance - go see Mike Sadoughi. You will not regret it! I appreciate you both so much!! Thank you for always going above and beyond! read more

I was double booked at the last minute. But instead of letting me stand around and wait for the assigned service rep, Raymond stepped up and took care of me immediately. I went in only for an oil and filter change. But he informed me that i have a pre-paid 40k service available. I ended up getting more done at no cost + the uber rides. Follow up and technician video were just the cherry on top of great service. read more

Service shop is great. We work with Mike. He always takes care of us. Just hard to get a hold of anyone but other than that, they're great!! read more

Went in for a recall service appointment yesterday and worked with Stephen. He is always great to us. Audi Carlsbad has always treated us very well. The staff are really great. read more

All work done was on time, at the quoted price and I even got my car washed! Everyone was courteous and helpful including loaning me a phone charger while I was waiting. Waiting room was very comfortable read more

I can always rely on the professionalism with my Audi service. Thank you Mike Sadoughi for your service and your dedication to your customers and your commitment to Audi. read more

Called to see if they had any same day appointments and Mike got me in right away. Still under the 4yr service plan and everything was explained well. Car was washed and ready for pickup ahead of time. Thanks Mike! read more

AVOID AUDI CARLSBAD AT ALL COSTS. I FEEL LIKE I WAS SCAMMED AND RIPPED OFF. I have brought my Audi to Audi Carlsbad THREE TIMES in roughly 30 days over the same ongoing check-engine-light problem. The first time, I paid $269.75 for a diagnostic. They found several codes, including P2177 - System Too Lean Off Idle, Bank 1, and told me what needed to be repaired. I spent the money and fixed what they recommended. The check engine light came back. I brought the car back AGAIN and paid another $199 diagnostic fee. Their own paperwork again showed P2177 - System Too Lean Off Idle, Bank 1. They smoke-tested the vehicle, said there were no external leaks, and specifically wrote that they suspected the PCV/breather valve was failing. So once again, I followed Audi Carlsbad's recommendation and replaced the PCV valve. Guess what? THE CHECK ENGINE LIGHT CAME BACK AGAIN. Now I contact Audi Carlsbad and they tell me that if I bring it back, they want to charge me their standard $269 diagnostic fee AGAIN. Are you serious? I have already paid $468.75 JUST IN DIAGNOSTIC FEES IN ABOUT 30 DAYS, not including all the money I spent repairing the things THEY told me to repair. Now they want me to pay a THIRD diagnostic fee because the problem still isn't fixed. How many times am I supposed to pay Audi Carlsbad to diagnose the same check-engine-light problem? This is exactly why I feel like I was scammed and ripped off. Apparently, paying Audi Carlsbad $269 for a diagnostic does NOT mean they are going to actually get to the bottom of your problem. Based on my experience, they can diagnose something, tell you to replace it, you spend your money replacing it, the problem comes back, and then they simply tell you to pay another diagnostic fee. Then you repeat the process. Diagnostic fee repair what they recommend problem comes back another diagnostic fee another repair problem comes back another diagnostic fee. How is that acceptable? I understand that a vehicle can have multiple issues. I understand that sometimes additional problems are discovered. But this is happening within 30 days, involving the same check-engine-light concern, and P2177 appears on their own diagnostic paperwork from my visits. I followed their recommendations. I spent the money. I replaced what they told me to replace. The check-engine light came back. And instead of standing behind the diagnostic work I already paid for, I'm being told I have to pay AGAIN just for them to look at it. That is a rip-off in my opinion, plain and simple. If you are thinking about bringing your vehicle here because you believe paying dealership prices means you're going to get a thorough diagnosis, think twice. I paid them twice. I followed their recommendations. The problem remains. Now they want to charge me a third time. I will be sharing my experience on Google, Yelp, social media, and anywhere else people research this dealership, because customers deserve to know exactly what happened to me before they hand over hundreds of dollars in diagnostic fees. RUN FROM AUDI CARLSBAD. AVOID THIS LOCATION read more

We have spent almost 7 weeks trying to get my wife's Audi and the recall done. We started in Cabo and Audi wouldn't recognize the work done there so we finally got it up to Carlsbad and my wife took it to the Audi dealership today and this incredible service person CJ got it done in about four hours! Not only did she get it done that quickly with all of her other staff, but she sent my wife back-and-forth to the dealership while the car was being worked on in an Uber. That's amazing service and she is an amazing service person. Thank you, Audi Carlsbad and CJ. We can now get the tags from DMV. read more

Audi Carlsbad - My wife's buddy!!! - Car Dealers Near Me - Carlsbad, California

I found the exact car I wanted online at Audi Carlsbad. From that point on, Aston Rice made the entire buying experience outstanding. He was friendly, knowledgeable, professional, and genuinely enjoyable to work with. He answered all of my questions, kept me informed throughout the process, and made everything easy and stress-free. I absolutely love my new Audi Q5 and couldn't be happier with my purchase. If you're looking for exceptional customer service, I highly recommend Audi Carlsbad. Thank you, Aston, and the entire team, for making this such a wonderful experience! read more

5 stars thanks to Mike Sadoughi! He's the best of the best. He has taught me so much about my car. I trust him and he's an amazing communicator too. read more

Excellent experience. Mike and the entire service department exceeded my expectations

Great service personnel. Very professional and efficient. Car was ready earlier than expected.

I'm a bit in love with my 2015 Audi A3 convertible, but Mike Sadoughi at Audi Carlsbad has made me an Audi customer for life. He's always such a pleasure to catch up with, down to earth, friendly, and super professional. He takes such good care of his customers and their vehicles. A real asset to Hoehn Audi Carlsbad. read more

Audi Carlsbad - Car Dealers Near Me - Carlsbad, California

See all

We just had a great experience buying a new car at Audi Carlsbad! Dan and the entire team made this process hassle free and and efficient Very pleasant surprise! read more

My recent service at Hoehn Audi was outstanding. I took my Q5 in for routine service/maintenance and mentioned that I was getting a random Pre-Sense error on occasion. After researching and test driving, they weren't able to identify any problem, but the service technician wanted to check one more thing and kept the car overnight (all of this recorded and sent to me on video!). Thanks to his persistence he was able to identify and fix the problem (I wasn't crazy!). To my surprise the bill was even less than the pre-service estimate - thank goodness. Raymond in service kept me apprised throughout the process even arranging Uber pickups on both days for me. He is professional, courteous and genuine. Be sure to ask for him when you bring your Audi in for service. Thank you, Raymond and the rest of the Audi service team :) read more

Best service department we have used for any of our Audi services. They were able to identify the problem that another dealer could not find. CJ was great, she keeps us updated the entire time and they did everything they could to make the inconvenience of a vehicle issue as minimum as they could. I wish we lived closer to use them all the time. This is how customer service should be. read more

I have had both of our Audis serviced at Audi Carlsbad on several occasions and the staff are patient, polite and treat you with respect. We have had other previous vehicles serviced at other dealerships and have not had the same experience. read more

Everything went well. Kudos to C.J. and the Service Department. Inspection was thorough and the car was ready when promised.

***CONSUMER BEWARE*** I had roadside assistance tow my 2019 Audi Q8 into Audi Carlsbad because the temperature gauge was starting to go up. After explaining the issue to my Service Advisor, he wrote me up for a multipoint inspection inspection and after their initial diagnosis, they determined the thermostat and water pump were functioning properly, and that the root cause of the issue was the exhaust gases going into the cooling system causing a complete engine block failure. The advice was to replace the engine block, an estimate that came in over 35K. This diagnosis did not sit well with me considering my vehicle had less than 38K miles on it. The Service Advisor appeared to be tone deaf when delivering the news to me, as if we were having a causal conversation with no empathy whatsoever. Fortunately, we decided to get a second opinion and had roadside assistance once again pick up my vehicle and this time tow it to Audi Escondido. My experience at Audi Escondido could not have been any smoother than what I dealt with at Audi Carlsbad. Not only did they conduct a much more comprehensive diagnosis of my vehicle, they discovered that root cause was actually a broken water pump (i.e., it was completely misdiagnosed by Audi Carlsbad). The entire staff at Audi Escondido was professional and delivered exemplary customer service at Audi Escondido. The only positive thing I can say about Audi Carlsbad is they reimbursed me for the initial charge to troubleshoot my vehicle. Needless to say, I will not be taking my vehicle into Audi Carlsbad for future services, and Hoehn Motor Dealerships lost a customer for life. Sincerely - Rich Adams. read more

Audi Carlsbad - Car Dealers Near Me - Carlsbad, California

Audi Carlsbad is always coming through for me. They are taking care of my 5th Audi. Ray Coronel and Axel Trejo provided me with incredible customer service and lots of insight into my recently purchased Audi RS3. I had a concern about the rear suspension and they addressed it quickly and even sent me a VERY detailed video. The video walked me through all steps completed for the 4th year service and showed where a previous Audi dealer had left a bump stop missed in PDI years ago. If you are looking for work with Audi Carlsbad I strongly recommend these two gentlemen! Thanks Audi Carlsbad Service Crew! read more

Efficient and Timely service. Also I really appreciate the video they send showing service results. read more

Cj and the team did an outstanding job with my car! I love being able to confidently know that she cares just about the care and service of my car just as much as I do! The gentleman who at the dealership who loans us a car is always kind and the entire process is always a breeze. We pass many other Audi dealerships to get to Audi Carlsbad, but with excellent service like this, its well worth the drive. read more

I have nothing bad to say about the sale service at this dealership. If I could give them 10 stars for the service I was provided and the deal I got on my brand new Audi believe me I would. I want to give a HUGE thank you to Dan Pinkerton and the rest of the staff for making my process easy & simple as well as showing me all the features in advance. I look forward to doing more business with this Audi dealership in the future! read more

C. J. is so helpful and honest with the care of my car. She always explains things thoroughly to me and has been honest with me throughout my service appointments at Audi Carlsbad. I feel lucky to have such a good dealership/mechanic close to where I live! read more

Mostly a good experience, except minimum follow up after the sale, when questions were asked and calls were made. The used vehicle they sold me had severely warped front rotors (the pads were replaced and rotors left), and the front control arm was cracked and lacking hydronic pressure, full cost of repairs/maintenance over $2,000. This needed work was not disclosed on the maintenance report or by the sales representative. I didn't find out until I was driving on a mountain interstate when I lightly put my foot on the brake and the car was shaking bad enough I thought the car was falling apart. By the time I got back home from Christmas and had a couple days off work it was past the post sale warranty period. This dealership is about 2 hour drive from where I live round trip, and I most likely will not be recommending them in the future. read more

very happy with my very thorough service and they were able to get it done when I needed my car back read more

Brough my EV in for a recall (software revision). Service agent was friendly and helpful. Car was ready when promised. Car wash is a nuce touch. read more

This is the ONLY place you should trust for your Audi service. Mike S and his service team are the best in the business. You are updated daily, always receive your vehicle on time and your car is returned to you cleaner than when you left it. Thank you Mike for amazing service. 10/10 every single time. read more

Top class service as always from Mike Suduki & the team at Hoehn Audi, very professional service from Mike & takes care of even the smallest of details . Thank you read more

Mike Sadoughi is always so gracious and provides excellent service. He makes sure that I am taking care of. appreciate all his efforts. Mike is the best. read more

Review for Audi Carlsbad I originally went to BMW Carlsbad looking for an M5, but the experience there was unprofessional and honestly disappointing. Fortunately, I decided to stop by Audi Carlsbad, where Chris completely turned things around. From the moment I arrived, he treated me with genuine respect and professionalism -- the way a serious buyer should be treated. Chris took the time to answer every question, knew his product inside and out, and made the entire process effortless. Because of him, I left that day with an incredible Audi RS wagon -- and a reminder that great service still exists. If you're shopping for a high-performance car and want to be treated right, skip BMW and go see Chris at Audi Carlsbad. Thanks again, United Global Consulting Group LLC read more

My Q8 was having battery issue and Mike S and service staff replaced battery and also spotted a need for new tires. All this was done quickly and they also delivered the car back to my home as they did not have any available courtesy cars. Great service! read more

I've been driving for over 60 years. Buying many cars during that time. My experience with Hoehn Carlsbad has, without hesitation been the best yet. No pressure usually associated with car dealerships. Just plain old fashioned highly personalized service. CJ in the service department is in a class by herself. Attentive to every detail. My sales associate Chris Nicholas outstanding. The level of courtesy and service at this dealership is something rare these days. I recommend This Audi dealership to anyone considering the purchase of a new vehicle. Peter Redgrove read more