Do NOT take high end luxury or performance vehicles and classics to Charlie's Foreign Car!! They are not trained on the proper procedures and don't own the correct tooling. They only use air compressor tools that strip and over-torque bolts, then charge the customers for their mistakes! They claim to have knowledgeable mechanics, but are incapable of preforming difficult repairs. Take your expensive cars elsewhere!!! Dealerships are the safest option.
Charlie's Foreign Car has no issue taking a job they cannot complete correctly and are not familiar with how to do so. They will claim to know what they're doing, but the end product will prove them wrong. I brought in my 2005 Mercedes E55 AMG with a damaged 3rd gear. After talking with the sales rep, I was persuaded that the transmission could not be repaired easily, and that a replacement was the only choice. Later research/findings disproves this statement, which would have saved me a lot of money. 3rd gear could have been repaired for a fraction of the cost. A transmission replacement is not a small task, especially for a German performance car.
Charlie's Foreign Car had zero hesitation assuring me this was something their techs could perform, and was very adamant about me NOT going to the Mercedes-Benz dealership. I agreed, and told them I wanted the car to be completely free of problems, and to check/repair any other issues found. The part cost to replace the transmission was $3,800 and roughly $2,800 in labor costs, for a total repair of $7,000 (they replaced a belt, and some exhaust brackets).
After a much longer repair time than initially quoted, I received my vehicle back. I took it on a test drive, and everything appeared to be fine. After babying the new transmission for its break-in period, I decided to give it some gas. When under full engine load, the transmission would skip gears, miss gears, or fall out of gear. After consulting forms and talking with Mercedes experts, I learned that the new transmission was programmed incorrectly by Charlie's Foreign Car. Incorrectly being a modest term, abhorrently programmed my car's transmission would be a better term. This shop completely winged the install, the configuration and programming setup, and broke another mechanical part on my car in the process.
I also had SMOG due for the vehicle right after this transmission repair. SMOG would NOT pass for this vehicle for some reason, even though it passed 2 years prior. The gentleman doing my SMOG test pointed out a large crack in my exhaust manifold, which caused the engine to run richer than normal. When my car was in the air, you could clearly and visibly see a bolt that was extremely over-torqued at the base of the crack. This bolt was shiny on every surface, and almost smooth around the edges, that's how stripped it was. Almost every bolt on the underside of my car had an air gun used on it, not the proper and correct torque wrench that Mercedes techs use. The SMOG's gentleman's analysis, and very visibly obvious, was this crack was caused by the repair done most recent to my car. The exhaust manifold had to be removed to replace the transmission. The crack was so severe, it could NOT be welded or repaired. An entire exhaust manifold replacement was required, resulting in another $1,200 loss for the part.
This shop is mediocre at best for what it charges for nominal car repairs. Charlie's Foreign Car is NOT qualified or certified in any way, shape, or form, to perform significant and difficult repairs to expensive and well engineered vehicles. The large majority of their business deals with the easiest and most back repairs of the Volkswagen group of cars.
0/5 stars will never waste my time with a non-dealership car shop again. Fundamental lack of knowledge and despicable business practices. read more