OVERCHARGING - I brought my 2005 Jeep Wrangler here as a new customer to replace the driver-side seatbelt buckle. I supplied the part myself because Jeep no longer makes it, and I asked for an estimate for labor only. I was quoted $480 and was explicitly told this was a high estimate and that the final cost would likely be lower unless the job turned out to be unusually difficult. This repair is very straightforward and, based on standard repair information and widely available tutorials, should take about one hour. This is not a complex or labor-intensive process. There are four bolts to remove the seat and one other bolt to remove the receptacle for the seatbelt. When I picked up my car, I was charged the full $480 with no explanation. The invoice did not include an itemized breakdown of labor hours, labor rate, or how the charge was calculated. After I questioned the charge and pointed out that this is typically a one-hour job, they reduced the price by $50, bringing it to $430, which is still extremely high for this type of work. They later offered $100 off as store credit if I brought my car back, but I'm not comfortable returning, since my concern is being overcharged in the first place. This shop had an opportunity to fix the issue by issuing a fair refund, and they chose not to. I was hoping this would be an honest, reliable shop for all of my future repairs, but they have lost my business. If you're a woman, I'd recommend coming here with a man so you're not overcharged based on assumptions. After reading other reviews, I noticed that another woman described a very similar experience of being overcharged, which makes this feel like a pattern rather than a one-off mistake. I left feeling like I was taken advantage of. Once I pushed back, the cost suddenly dropped, though still not to a reasonable amount. Based on my experience, I would not recommend this shop. Transparency and fair labor practices matter. read more

Great service and quality work! I was in and out in no time. Thank you, you guys are great!

These guys are great. I've used them consistently for my vehicles over the past 4-5 years. Today, I took a Mercedes in and it was found I had some issues with the exhaust. Project that would have likely cost me several thousand dollars. Ian, their advisor, instead shared with me that I had an extended warranty with Mercedes and I could take it to them to have the work done for free. I've never dealt with a shop who's ever done something like that. Highly recommend read more

Very disappointed with my last interaction. Have been coming here for years, and called to get a quote on a smog check. Was given a quote that is much higher than local competitors. When I mentioned this (really just wondering if I was mistaken in the quote that was given), the person hung up on me. Not very professional. I actually might not mind paying a little more, but this kind of treatment is not reassuring, so I will take my business elsewhere. If Andy K is still the owner, I recommend you call your place anonymously, ask a few probing questions (like why the price is higher than others), and see whether you feel treated well, as you may then want to talk to the person answering the phone (I will not mention her name as I don't want to get her in too much trouble) on how to better treat customers. read more

Very professional, great service. Came in for a same day oil change without an appointment and they made space. The facility is well managed and the sales reps are very clear and communicative. They did the oil change and a 50-point inspection of the car, which was a great value. Very happy. read more

Smog check. Done in a timely manner and submitted report electronically. Thank you! Good job read more

TLDR: They killed my battery, didn't want to take responsibility, and then left my car in a handicap spot... I came in for a diagnostic check for a check engine light. They had it for 3 days and didn't find anything wrong. I get the car back and the battery is DEAD, from them leaving the light on. My remote for the car wasn't even working, we couldn't open the door. They had us drive my car around for "15 min so they can test the battery after that." They didn't test the battery anfter and just told me to turn it off and on again, and it didn't start up again.. SO they kept the car to 'charge it' , but now they need to keep it for the weekend.. LOU tried to tell me that 'their technician didn't have a reason to turn the light on cause it was day time , so it wasn't them" I said "you guys had my car for 3 days and admitted it was running fine 3 days in a row, now my car is dead" .. Lou did not want to take accountability.. it made going to work extremely difficult.. ONE WEEK later , they say my car battery and alternator are fine and the battery is charged... *LOU* was Unwilling to make any sort of compromise and I will be speaking with a manager.. oh yeah, and they left my car in a handicap parking after the week of 'repairs' .. STAY AWAY read more

Complete Car Care Encinitas - My car parked in a handicap spot.. like they want me to get a ticket... - Auto Repair Near Me - Encinitas, California

Took my 911 in for a smog and latch repair and what a fantastic experience! The team repaired the overheard driver's side visor to the tightened up of the front hood latch. Great communication and very fair and honest pricing. Fortunate to have this great team!! read more

Waited 45 minutes in the lobby for a simple smog. Asked what's taking was taking so long only for them to let me know they forgot to mention their smog check wasn't working. Unprofessional, unapologetic, and waste of time. read more

Fair, reasonable and great service! Nothing is cheap these days but I trust these guys!

I want to start by saying that Complete Car Care did refund me for the diagnostic fee but found them recommending unneeded repair for my car and believe someone or all of them were not truthful. Again, it was not a misdiagnosis, but not truthful about the needed repairs. I want to say someone was lying. I think it's important to share my experience so others can make informed decisions about this repair shop. I brought my 2012 Range Rover Evoque to them in good faith because of a coolant leak and an "engine coolant level low" message that kept appearing even after topping off the reservoir. I also noticed an oil leak and a check engine light. I've taken several cars to them in the past and trusted them based on prior experiences, but this visit raised serious concerns. I paid $239.99 for their diagnostic check. They later texted me a report stating that the radiator was leaking and quoted repairs of approximately $900 for the radiator, $375 for hoses, $800 for the thermostat, and $1,800 in labor -- nearly $4,000 total. I asked them not to do the repairs. I went to pick up the car, before leaving I spoke with Lou, the service writer, I asked how many hours the job will take, he said around 4 hours - I said at $1800 in labor, that is over $400 per hour of labor, he just shrugged his shoulders. I also mentioned that I could buy a radiator for around $150 on partsgeek.com. Lou suggested not to buy things on that website, he felt the products are inferior, however there are many OEM products. The radiator diagnosis did not make sense - I saw the leak appear near the front wheelbase. So, I took the car home to have a second look. Luckily, a friend of mine, who is a skilled technician, inspected the car thoroughly. The radiator was completely dry -- no signs of a leak anywhere. We traced the coolant leak to the heater hose at the back of the engine, which was dripping into the drain well and running down and out both sides of the car. I took a video of the actual leak. (see video below) I then ordered the correct heater hose for $57 (plus $45 overnight shipping) on partsgeek.com which was OEM. My friend replaced it, and the car has been running perfectly since -- no leaks at all. It took him an hour to repair and put the car back together. I don't know how much it would have cost to replace the heater hose, but at lease the problem would have been fixed. I returned to Complete Car Care and explained that there was no leak in the radiator, and that the quoted repairs were unwarranted. I also showed them a video of the actual leak coming from the heater hose as evidence. The tech that looked at my car was on a test drive, so the manager got the lead tech and asked if they could look at the car. I welcomed them to take a look. The lead technician looked at my car and within one minute he quickly confirmed there was no radiator leak. It's hard to understand how the original technician could have made such a mistake, since the radiator was dry and the heater hose and radiator are located in completely different parts of the engine. Plus, a visual look similar to the one the lead tech did would have told them to search another place. It is for this reason, I believe someone was not telling the truth. While Lou and Lead Tech were nice and polite when I came back, the fact remains: the problem was not a misdiagnosis, but I believe was an outright untruth, and the proposed $4,000 radiator repair was unnecessary. Based on my experience, I believe customers should be cautious and consider getting a second opinion before approving any major repairs at this place. I will not bring another car there again. read more

As soon as my wife's Volvo XC90 hit 90k miles we have been having issues with the car. Stopped taking it to the dealership and starting taking it here. The staff (Brandon) are all great and honest. The communicate and are transparent about cost and set realistic expectations. I plan to bring my other cars here going forward. read more

On Nov 15 @ around 1645, I was in desperate need of help on my Q3. Ian (Service Manager) was so kind to explain that despite most of the team leaving for the weekend, he would take a look. He was able to "MacGuyver" a safe fix. No charge! He didn't even want any gratuity- merely a Yelp review. Days later, I took the car in, the team encountered a challenge, Ian did a deep dive and in the end, his investigation (which he didn't have to do) resulted very favorably. Ian's customer service, honesty and recommendations won me over! I am their newest "customer/stalker". Please take your autos to Complete Car Care here in Encinitas! Their Car Care and Customer Care cannot be beat! read more

I brought my car in dire condition and the staff got to work first day that my car was in their care. Ian gave me daily updates and reassured me that the car mechanics would get me the best pricing. I am very satisfied with the service I received. I already told a bunch of my friends to bring their cars here if they have any problems. They gave me my car back within a week and gave me a very transparent review of procedures performed. read more

Got a Smog Check from their shop. These dudes are honest and straight up. They have a really cool "old school" Texaco gas sign in their office too! Would recommend! read more

I took my Range Rover into Complete Car Care Encinitas because they could look at my car more quickly than the dealership and they were closer to my home. The problem was diagnosed as an engine coolant leak and I paid about $1800 for labor and parts for the replacement of a few different hoses. I was initially very happy with the service. About 2-months later I experienced another engine coolant alarm and returned to Complete Car Care. This time they informed me they were concerned about doing additional work on my engine as they thought the dealership could do a better job and that the leak was some where behind the engine. This was a head scratcher as they supposedly guarantee the work but I followed their instructions nevertheless. Upon taking my car to the dealership a few days later and as I was waiting for my loaner car, the service manager popped off the engine cover and showed me one of hoses repaired by Complete Car Care had popped loose (see picture). These things sometimes happen, but when I mentioned it to Complete Car Care they denied this could have happened due to their work suggesting that someone at the dealership did it which is absolutely ridiculous. If Complete Car Care was not comfortable working on my vehicle to fully resolve the problem they should have said so from the beginning. In this case, I'm not confident that their original work was done adequately. read more

Complete Car Care Encinitas - Auto Repair Near Me - Encinitas, California

Carmax maxcare warranty directed me here and the process to use my policy was seamless! Car was fixed and ready within 24 hours. The last time I used my warranty the shop had my car for over a week. I appreciate the communication, speed and efficiency here! Will continue to use for car needs! read more

TLDR in the span of 1.5 months they did 5 jobs on my car, each one wasn't done properly and resulted in more work and damages afterwards. To end off our exchanges they quoted me 3k to replace the catalytic convertor that broke from the misfires they caused. No accountability, no apology, and they couldn't even reset the service interval on my car either. The entire time they attributed engine wear to their lack of success. However the engine was rebuilt and has less miles on it than the onboard computer says. I suspect this business has made their success of taking advantage of the older residents in the area. Only positive reviews are for simple jobs and they are made out to be life savers. Take your vehicle anywhere else for cheaper and better quality service. read more

nothing but thieves...they give estimates for uneeded repairs...I would steer clear and go somewhere else...they did this to me and several. of my friends too read more

As someone who has worked in automotive for nearly a decade, I enjoy the professionalism of this place and respect their ability to deliver on expectations. They make good recommendations based on what kind of service you need as to not cost you an arm and a leg. That being said, it's in Encinitas and I know mechanical labor is expensive pretty much wherever you go. I'd say it's worth it to pay a professional to service your cars and you're still getting great quality at a fraction of what the dealership would charge read more

I asked for a single oil change on my sprinter and they took the liberty to charge me for a look over in addition to the oil change. $280 oil change - thanks but I will never come here again as I did not come for a mechanic overview I came here for an oil change that's it. Also this place disguises themselves as "Sprinter Repair" - they are not a sprinter shop. New photo attached: (Update 1 day out) the so called "Master Technicians" at Complete Car Care Encinitas can't even get the oil level right - do not come to this place they over charge and can't even the basics correctly. read more

Complete Car Care Encinitas - Invoice - Auto Repair Near Me - Encinitas, California

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I had called to inquire about a quote for a diagnostic test for my Honda Civic 2012. I was told $169. I decided to schedule with Complete Car Care due to the fee quoted. After the test was completed I was given a call that the total would be $190. I told the employee of this discrepancy and he responded that it was incorrect and the total was $190. I paid because at the end of the day miscommunication can occur however there was no apology. I brought my vehicle to another auto shop stating the issue was the Crankshaft position sensor, based on Complete Car Care's diagnosis. (I had just replaced this sensor less than a yr ago.) The private auto shop ran their own diagnostic tests and found that the crankshaft position sensor was fine and it was the alternator and starter motor. I fixed those two and the problem I was having resolved. Overall, I would not return to Complete Car Care based on my experience with the inconsistent quote and wrong diagnosis. read more

From start to finish, my experience at Complete Car Care Encinitas was nothing short of amazing. Brendan provided excellent customer service, thoroughly walking me through the vehicle inspection and explaining the critical services my high mileage 2012 Toyota Camry needed. His follow-up via text and phone call to review the services and costs was both timely and informative. Brendan recommended multiple services from Toyota and we agreed on new spark plugs, new battery and new brake pads and rotors. The pricing was competitive after I called around to other shops and saved me a trip to another service location. To cap off the service, Ian kindly offered to pick me up and bring me to my car. It's rare to find such a dedicated team that ensures a seamless and pleasant experience for their customers. Highly recommend! read more

I got my car smoked here. They were really nice and made an appointment for me right away. I am definitely going to bring my car back here the pricing is very good. People that work there were very nice I highly recommend this company. read more

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I needed to get my car smogged so I went to Complete Care Care. the gave me an appointment right away. they told me it would take about 45 minutes. they got me out within 20 minutes. we have got here before and always appreciated their work. read more

Great experience with this repair shop. Ian was amazing to deal with. Easy to make an appointment for the following day for warning lights & headlamp out while traveling with my family - 350 miles from home. This is the shop to use in North County. Fast, friendly, quality service. Big thumbs up! read more

This shop blew my engine and won't take any responsibility for it. If you check all of their reviews the only real ones are negative. This company paid for bots to pump up it's 5 stars reviews. If you read them very few have any substance to them at all. @Andy, Lou has my number when you are ready to give me a call. Story: car overheated so we brought it in. They decided we needed a new radiator and thermostat. After testing everything with the new parts in they said it was good and sent us home. A couple weeks later the car overheated again and blew the head gaskets. We took it to another shop who pressure tested it and found the lower radiator hose clamp was bad and coolant was dumping from it. The radiator cap housing on the radiator was also warped, causing it to lose pressure. We called this company back and they told us that head gaskets are notoriously faulty on suburus and it must have blown on its own, it had nothing to do with them. We are now stuck with a $3-6k bill to replace the engine (due to the location of the head gaskets on this particular car) read more

Complete Car Care Encinitas - Lower radiator hose needed a new hose clamp to stop the leak. - Auto Repair Near Me - Encinitas, California

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I'm writing this in hopes that I may help others when looking for shops in the area. I decided to do an oil change and an inspection since it has been a few years. I get the report via text and give Brandon a call back. The spark plugs, serpentine belt, cabin air filter, and a headlight needed to be replaced. Also, that there is a possible engine leak, and the car needed to come back to add some dye, driven for a day, then come back to diagnose it. I agreed to the spark plugs and serpentine belt since I could replace the other things on my own. I go in, and the total for to replace the headlight and cabin air filter was around $400. The headlight was ~$320 because it was a special "LED lamp". I replaced them myself 2 years ago. They're not LED. I'm glad I didn't agree to having any of that work done. The next day, I go to change the cabin filter. My car makes it pretty difficult to replace the cabin air filter where underneath the glove box has to be removed along with the fuse box and its mounts. The nuts on the fuse box mounts took a good amount of strength to get them out. I remember thinking "It's like these nuts haven't been touched in years". I finally get to the cabin filter, and it's barely dirty. Then I remembered that I had it changed a couple years back, and I barely drive this car nowadays. I highly doubt they even looked at the cabin air filter. I check the headlight. Nope, all headlights are working, both low and high beams. I took my car to another shop for a second opinion on the engine leak. The shop said it's a slight leak, and they don't think it's necessary to fix the leak. They gave me an estimate of ~$1k if I wanted to get it fixed. I could've been out at least $1k if I got this done with Complete Car Care. I feel scammed, and I'm very skeptical of their practices. Who knows if the spark plugs and serpentine belt really needed to be replaced. The only good things about this shop are Lou's great customer service and the shuttle service. I'll be taking my business elsewhere. read more

Great customer service. The details they provide especially on engine codes is amazing and transparent. Although they are priced higher than other shops, the quality of work and responsiveness is unmatched. Their knowledge and openness about repairs for smog related issues is fantastic. Although I couldn't afford the repairs for now, they totally understood and pressured me zero. read more

They quoted a fuel sensor replacement at 1175 and I immediately said woah... can't afford that right now... they reply we can do 950.... ok so I'm playing the price is right now. So I ask around it's a 205$ part and labor estimated at 2-400. That puts me at 5-600 from my old car mechanic (just moved from south county). Call them back and the best they can now do is 750. If I cancel I have to pay 200 diagnostic fee. So now I'm pickle locked. They replace the fuel sensor and within 10 miles my light comes back on. Take it back and they run a diagnostic with 1600+ estimate for 3 items. So I say I'm out and take it to another mechanic. They run the diagnostic and the fix total bill is going to be 318$. I'm wondering if I even needed my fuel sensor replaced. I don't like writing bad reviews but I feel sooo slighted by these guys and don't want this to happen to anyone. read more

DO NOT GO HERE. Nearly $1,000 to replace terminals. Car had the SAME issue the next day (turns over then dies). Took it to another mechanic and was told the terminal replacement was poorly done, loosely installed, and was not the issue anyways. Car was wrongly diagnosed & I was overcharged for poor repairs. I was told warranty only covers the cost of parts, not labor, amounting to only $60 of the overall $1,000 cost. Save your time and money and go elsewhere!! read more

Complete Car Care Encinitas - Receipt - Auto Repair Near Me - Encinitas, California

I was going to not write this review and pour gasoline on the number of negative reviews already, but after a lot of discussions and service with different repair services, I felt I have to. On November 1, 2023 I was buying a 2018 Mercedes E400 Cabriolet from CarMax and took it to Complete Care for a basic vehicle inspection. The driver side seatbelt was already scheduled to be replaced by CarMax. The diagnosis was as follows: 1. New seat belt. $1417.59 2. Oil leak from drain plug washer. $154.55 3. Leak from cylinder head front covers. $1085.44 4. Battery replacement. $813.65 I went back to CarMax and told them about this diagnosis. Their Mercedes mechanic agreed with the drain plug leak and obviously the seat belt. He did not agree with the other leak and battery replacement. Andy K, the owner of Complete Car Care sent me an email saying that CarMax is trying to "wash their hands of the vehicle". On 11/17, the car went into CarMax service. The seat belt was replaced and drain plug repaired. The car then was sent to Mercedes to calibrate the seat belt. Mercedes did not find any head cover leak or battery issues. Car Max cleaned the whole area and we agreed to bring the car back in two months to see if there was any leakage. On January 17, 2024, I took the car back to CarMax. They showed me the area and there were no leaks, and the battery was still rated good. In fact the car sat for two weeks while I was on vacation and it started right up. Andy K stated that the battery was $500 and $313 to install it....Wow? If you do take your vehicle to Complete Car Care in Encinitas and get a diagnosis, I would highly recommend getting a second opinion. They have way too many negative reviews. read more

Took my 2017 Jeep Grand Cherokee Trailhawk for its 75k mile check up. Found a few issues. They send out a text with the full diagnosis report with details and pricing. Did a great job, and had my Jeep ready as they promised! I highly recommend this place. Good quality work at affordable prices. read more

I've been going here for years. Highly recommend Brandon and the team with anything regarding automobiles. Very trustworthy, excellent follow through, and pleasant team. read more

Lou and the guys at Complete Car Care in Encinitas are THE BEST. Honest. On-time. Dependable. They have seen three of my cars through hard times and good and always fix things to last--and they provide discounts for loyal customers. No other business comes close. Family /and locally owned. Robert Pacilio, Encinitas read more

Two of the local Ford dealers had three week waits before they could even look at my car. Quote from the third local dealer seemed highly excessive. Complete Car Care took care of it for less than half of what the dealer wanted. Repair was done quickly and the service was terrific. read more

Andy, you are the owner, your answer is even more funny! Dude, take a step back and think about the situation... my intention was to spend my money at your shop and not walk away. Lou your guy is everything but someone who cares for customers obviously... otherwise my car will be fixed! Waist of time...! read more

Complete Car Care Encinitas - Auto Repair Near Me - Encinitas, California

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I was a walk in and needed a smog test. One hour later I was on my way and at a reasonable price. Made an appointment for another car for next week! Recommended! read more

I took it in for a oil change and a fluid check and also a trip check. They did that. They told me I needed a power steering controller box as I had a leak. It was to be about $2000. Also, my cruise controller knob had come out and that would've been about $1500. my friend fixed the cruise controller not knowing even what he was doing in about three hours. I took my van to my son's mechanic and they said I had a tube to my power steering roller and I'm still waiting on it, but they said no urgency at all because Chrysler hasn't manufactured and sent them out yet. They said it's extremely small fix. I feel like possibly because I am elderly and disabled, that they tried to take advantage of me. I could be wrong, but then that's just how I feel. I had the cruise control knob and he was fairly condescending by telling me it was broken and just to take a look at it and I would see that. I didn't, but didn't want to disagree. I will not go back! read more

Bait-and-switch! I downloaded a coupon for $31.75 (+ 8.25) coupon for smog. I took the freshly downloaded coupon in with my car and they said, "no that deal is off, it is now $38+." Then he said because I have a European car it would be an additional fee... total price $60. 1/3 the cars on the road are European so they should have put that fine print in the coupon. Anyway, don't waste your time with these fraudsters. They are a scam! --- follow up: Somebody from company sent me a private message and called me a racial epiteth, "cracker." He used a few curse words, too. He even remembered my vehicle. He said I didn't read the fine print on the coupon. I went to Brad's Foreign and Domestic and got my car smogged for $38. No fine print, no racial slurs... just lots of strange animals running around his garage. I recommend Brad's and will return to Brad's next time I need anything. read more