Leaving this review for the young man named Justin who surpassed all expectations I've had for car salesman. My best friend and I have visited dealerships at least 15-20 times in the last 10 years. So... naturally, we went into it expecting the corny comments, the prying, the over promising and under delivering. It's so prevalent that it's comical. They all have thought that it would be "cute" to make comments on our relationship, always assuming we are a couple. Which is just a weak way to approach a potential sale. No one wants to be best friends with their sales associate. Everyone wants someone who is genuine, honest, and a strong listener. So, we walk on the lot originally looking at Bronco's, we'd looked in the past for my best friend, and there was a group of 4-6 sales associates huddled around where we walked in. And without using the overused statements like "How's it going folks?"... Justin was in the middle of checking some information posted on a vehicle, and he acknowledged us. In a very approachable way. Did not immediately get the thought that he looked at us with dollar signs in his eyes. I get it. It's a job, and you're there to make money for yourself and the dealership, but putting that "vibe" on the back burner will only win you points. Justin asked the right questions. So much so, that after effortlessly getting the parameters to what my friend was looking for, he went outside the box. He suggested the Mach-E. Walked us over, and it was never a model that she had ever considered. Or that was on my radar. He switched the approach from "selling" to "providing options". Doing test drives with a sales associate has to be one of the most awkward experiences someone can go through, willingly. He offered to sit in the back. He casually mentioned highlights as we took to the road, and he was relaxed and friendly. I say relaxed because I don't know if I would just trust anyone who showed up to the dealership. No weird comments, no prying, just a good dude with information and a fresh and respectable approach. The finance employee was great as well. We mentioned how much we appreciated Justin. We were told that he was new. And I just hope that he keeps with it. He was a breath of fresh air. Thanks Justin - You were the reason she purchased! read more

Deceptive practices. Disruptive contact methods. Their AI platform contacted me to notify me of a vehicle that arrived on their lot and to schedule an appointment to see it. Problem was, the vehicle was not on their lot. Once they finally received the vehicle, they raised the price $4k from what they had advertised it for. People don't deserve this type of treatment in 2026. read more

I had an interesting time with Ken Grody Ford today. I came in for a general service on my Nissan Rogue and was working with Service Representative Yadira. I've been coming here for over a decade and always appreciated the service department back when I had a Focus. The maintenance technician noticed I needed rear brake pads, and I decided to go ahead with the replacement. I was happy they had the part in house to get this done, and I was also happy with the price. However, when I left the dealership, I kept hearing a rattling noise in the back of the car as I drove. I didn't know what it could be, so I called Yadira. She was able to assist me immediately and had the technician review the vehicle once more. The maintenance tech found that a cover was in the way and fixed it. Now I am able to drive without hearing it. I really appreciated getting it worked out today, and I'm so grateful for Yadira's help with this process and the technician who stayed after hours to fix it. read more

Over 3.5 hours for an oil change?!! DONT OFFER AN EXTENDED SERVICE PLAN ON NON FORD VEHICLES IF YOU ARENT GOING TO MAKE SURE YOU HAVE THE SUPPLIES ON HAND. Scheduled my appt on wed for the following Monday. The notes were made on my vehicle make and model, yet they still waited until day of to try and find a filter for my car. Very ridiculous. 8 months pregnant waiting with absolutely no courtesy update and 5 unanswered calls for an update. Absolute trash! read more

Llesena spoke to me the other day and setup an appointment for me to bring my car in. I explained that I can't drive and I didn't know which location I was going since I was going through Kelly Blue Book. Hence how she got my number. She said that once she got off the phone she would send all the information over for the appointment time and place. Never received any information until just now the day before. When I spoke with her she was very dismissive. Said that she's really busy. But yet I get a text for an appointment now finally. That is clearly automated. My original conversation for my appointment could have been an automated text as well. Horrible customer service. read more

They sold us a lemon. Nothing but problems since we got the vehicle. It's hard for us to even take the car in with our work schedule and our kid, so yes it was over the time frame of them doing anything to help, but really, we had the car for like 6 months. It shouldn't break down so easily, battery replacement didn't work for us. Nothing but problems and now we are stuck with a car that doesn't work. Blue certified crap means nothing! Don't believe them when they try to sell you on that because this car is a LEMON! read more

I bought my truck from this dealer in 2021 and got an incredible deal (during COVID). Ever since, they have been have been sending letters and emails about buying my truck back. A couple weeks ago they began calling... I made an appointment to see what they would offer me. I expressed an interest in the bronco and went on a few test drives while they assessed my truck... After the test drives I made my way back to the dealer floor to look at numbers and they completely low balled the trade in value of my truck. I'm talking kbb poor condition trade in value. Btw - I have a pretty nice F150... it was a Ken Grody custom... I was completely insulted and they knew it. In addition, they are trying to sell me a 2025 bronco (it's the end of the year) at MSRP with no negotiating .. are you kidding me? The truck is basically last year's model. To treat a past customer like a total sucker is ridiculous. They completely wasted my time and now they are repeatedly calling me to return to the dealership...I'm never going back here... read more

Ken Grody Ford - Car Dealers Near Me - Carlsbad, California

Kevin at Ford Carlsbad made our car-buying experience comfortable, fair, and even enjoyable! No one likes car buying -- it's stressful and feels like you're heading into battle when it's time to negotiate. You always feel like you're going to get ripped off, but Kevin was extremely fair and respectful, and he never gave us the runaround. We walked out of there feeling like we got a great deal, and I will absolutely tell everyone they can trust him and this location without hesitation! read more

I wanted to take a moment to share my experience with the exceptional salesperson I had the pleasure of working with at Ken Grody Ford in Carlsbad. I originally visited the dealership after speaking with another representative over the phone about a vehicle I found online. However, upon arrival, my initial interaction with a different salesperson was disappointing, and I felt frustrated enough to head back to my car, ready to leave. That's when another salesman, Rambo, approached me and kindly asked if everything was okay and if he could help in any way. Even though I was upset, his genuine concern and professionalism stood out immediately. He encouraged me to give him a chance to help, apologized for my earlier experience, and reassured me that he would do everything he could to make things right. I decided to stay--and I'm so glad I did. From that moment forward, Rambo provided outstanding customer service. Over the next couple of weeks, he consistently went above and beyond to answer my many questions. He was always responsive, sending photos and videos of different vehicles, and making sure I had all the information I needed to make the right decision. Rambo is kind-hearted, patient, and truly genuine--qualities that are hard to find. If you're in the market for a Ford, I highly recommend visiting Ken Grody Ford in Carlsbad and asking for Rambo. The dealership has an incredible selection of vehicles--like Disneyland for car shoppers--and Rambo will make sure you find the one that's perfect for you. His customer service is truly above and beyond. You will not be disappointed! read more

Ken Grody Ford - The beautiful Ford Explorer that I absolutely fell in love with - Car Dealers Near Me - Carlsbad, California

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Went to look at this car . Got to the lot and was told the car was just in its way to the Orange County lot but could bring it back - The sales guy called and confirmed it was en route but if we started paperwork to show committed to buy would bring it back - I told them we could start the paperwork but would not commit until test drive - was told the were going to bring it back for us - the sales guy pulls the paperwork for the car and says the car is $16000 in their system - I show them this ad where the car is listed just over $13000 - he took a picture of the ad and went into the back room and mysteriously the car just sold and we could look at something else - walked out disgusted ! read more

Ken Grody Ford - Car ad - Car Dealers Near Me - Carlsbad, California

My experience at this ford definitely surpassed my experience at other ford dealerships! Kevin Vera helped me buy my dream car, he was not pushy and made the process seamless. I came in the first time to look at a car and trade in my car. Kevin was realistic but nice about my trade in value. The upper management tried to convince me to lease a car when I did not want to, but they were not as pushy as other ford dealerships. When I told them no they respected that. The second time I came in, I knew what car I wanted so Kevin Vera had me sign all the paperwork online and talk to the financial department about warranty and my monthly payment over the phone before I came in. The process was quick. Once I came in to test drive the car, and I liked the car, I just paid my deposit and was ready to go. I highly recommend coming to this ford over the others around the area, such as Escondido and poway. And make sure to ask for Kevin Vera he will help you get the car of your dreams! read more

Ken Grody Ford - Mustang - Car Dealers Near Me - Carlsbad, California

See Kevin Vera, he will hook you up. So nice and found me the exact car I wanted at the price I wanted. Amazing experience!!

Follow up - they have no idea what customer loyalty is and after dealing with many here at this location they just don't care . They put you off - unless your bringing in money who cares - well when you family buys a average of 5-7 vehicles a year from ford - and this dealership is one of them you would think they did care ! THEY don't - lies , no follow up , no return calls - no promised email - and then when you get upset and express that they want to put you in check - This dealership is a bad representation of Ken Grody and they don't care about you - once you buy - bye .... See if they even care to know any of this - run down the street and buy and car from someone else - you don't want to be in loveless relationship from a dealership who does not care read more

They had exactly what I was looking for. Took minimal haggling to make a deal. Only complaint it i wish there was a little more attention made to detailing my new/used truck. read more

Ken Grody Ford - Love our new truck! - Car Dealers Near Me - Carlsbad, California

This review is ONLY for Michael Mills in the service department. I drive a company car and Michael has always taken great care of me. When you find someone you trust and does their job, it makes all the difference. I am truly grateful for his knowledge and kindness. read more

I want to give a huge shout out to Chad, a service advisor at Ken Grody Ford in Carlsbad, who took wonderful care of my daughter during her recent visit. In fact, he had helped her out several times in the past year all with the same level of care and attention. that's why I feel compelled to write this review. This is not a one time deal it's a consistent service from him. From start to finish, he was diligent, courteous, and completely on top of everything. He went out of his way to make sure she was comfortable and took the time to clearly explain the whole process to her every step of the way. I didn't have to get involved at all, which says everything about how trustworthy and thorough he is. That level of genuine care is honestly unusual to find from a service advisor these days, and it really stood out. If you're looking for someone who will treat you and your car right, ask for Chad. He's a real asset to that dealership. As you see from my other yelp reviews, I give out positive reviews infrequently. Chad is definitely the ultimate old-school professional and more than deserving of a positive review. read more

Less than a month after buying my Explorer, I noticed an empty Ford OEM alarm box underneath the driver's seat. I also noticed a non functioning LED light above the steering wheel. I decided to take the panel off that was underneath the dash and I located the alarm "brain" and saw that the non functioning light was plugged into it. After reading the instructions that were in the box, I realized that one final step needed to be done to activate the alarm and it could only be done by the dealer. I spoke with Greg Ryan and he told me to bring the Explorer in and have the techs look at it. When I pointed out the missing step to activate the alarm, they took my vehicle to the back, performed the step, and voila! I now have a functioning alarm light and shock sensor. Thanks guys for the help! I look forward to returning soon. read more

Ken Grody Ford - My new vehicle - a 2017 Ford Explorer. Thanks Sergie for the great deal and for making the buying process super easy! - Car Dealers Near Me - Carlsbad, California

Deciding on the 2025 Ford Escape PHEV at Ken Grody Ford Carlsbad was an incredible experience! From the get-go, Meadow was a delight, simplifying every step, from test drives to paperwork, with her friendly approach. The transparency in pricing and detailed explanations removed all stress typically associated with car purchases. I felt welcomed by the entire team, and the dedication to customer satisfaction was palpable. Meadow's professionalism and kindness certainly set Ken Grody Ford apart - a top recommendation for future car buyers! read more

Ken Grody Ford - The new car! - Car Dealers Near Me - Carlsbad, California

Amazing experience! Jimmy worked with me a lot on my situation and brought the impossible to life, and Edgar made it a amooth process. Been shopping with Ken Grody Ford for years because they MAKE IT HAPPEN! read more

Coleman and the team at Ken Grody Ford in Carlsbad made getting our Mach-E a great experience. He worked with us on the trade-in and got us to an interest rate we were happy with. Since this was our first EV we had a lot of questions and Coleman took the time to walk us through all the technology and make sure we felt confident before we drove off the lot. Highly recommend asking for Coleman if you are shopping at Ken Grody Carlsbad. read more

Dropped my truck off at service for a software update and an oil change at 8:30a. Was told it would be just "a couple hours" called at 2p because I didn't hear anything, then text, called a few more times. Kept getting voice mails. Ended up finally talking with someone at 4:40pm telling me my truck as been done and just sitting there. Missed an event with my wife. Cause some issues because of it. Absolute joke of customer service. Charged me full price too. They didn't care at all. I usually only leave positive reviews. But this was so terrible of an experience. Won't be coming to this dealership for service again. read more

The dealer makes cancelling extended warranties impossible. I submitted a cancellation 3 1/2 months ago just to find out from Ford that the dealership never cancelled the warranty. read more

Big shout out to Dane in sales at Ken Grody Ford. He jumped through a bunch of hoops to help me find the truck i was looking for with "unicorn" specifications. Very knowledgable, low key and zero pressure. He genuinely has his clients best interest in mind. If you are shopping for a Ford in the area be sure to ask for Dane. read more

It was a great experience. The salesman Coleman was very helpful. It was surprisingly easy . Ken Grody Carlsbad is a great place if you are looking to buy a car .Thank you. read more

I had a really good experience with Sergie and Rafa. They were awesome in getting the correct truck for what I wanted to do. The customer service was great, their knowledge was great and they were able to really able to help me understand the finances read more

I recently purchased a used car from Ken Grody Ford and it was by far the best car buying experience I've had. Sergie Ventura was extremely helpful and made the experience super easy. For the first time in my life I can honestly say Ienjoyed the experience and has a good time talking with Sergie and Adrian. I would highly recommend this dealership. They'll take if you! ***Update*** I couldnt add an additional review but I had another great experience at Ken Grody. Sergie Ventura was amazing and went out of his way to make sure we were happy. I said it before but I highly recommend Sergie and the entire Ken grody team. Thank you for another great experience. read more

Manny was great - he delivered our car to our house and helped us get all set up. Also, Rafael from finance was a pleasure (not something I've ever said about a finance car buying experience!). Thanks guys! read more

Brock was the most EZ going salesperson I've run into in years. I must say, my best vehicle buying experience I think, ever! No joke. I think it's a tremendous approach to be casual but knowledgeable. He killed it for me! I had a trade that was a tough one to put a dollar on, he made sure it was totally fair for me and I love my new Lightning F150P! No more Gas Station stops...except for energy drinks!! Lol. Do yourselves a favor and ask for Brock. He's kind, respectful, and straightforward with you. No round in circles. You'll be going back to him for all your Ford needs...for decades to come! I'm Thunderstruck! read more

Ken Grody Ford - My new in its new driveway! Thanks Brock! - Car Dealers Near Me - Carlsbad, California

We're extremely happy with our experience here at Ken Grody dealership! This was our second dealership of the day, and we're so glad we came and walking with a new car! We had very specific wants in the Bronco, and our sales rep Angel truly listened. He was attentive, straight to the point, and no BS yet still friendly, professional, and personable. He worked with us to make everything happen, and the process was smooth and stress-free. We'll def be coming back for future purchases. read more

This is strictly for the Service Department, they are horrible, don't communicate, don't give you any updates and take forever. They had my vehicle 2 weeks for an oil change and diagnostic test with no updates and no courtesy vehicle offered. To top it all off my car came back to me with dent from where they crashed it. If I hadn't noticed they wouldn't have said anything! Horrible customer service tried calling management and never got a reply, the service provider also was never there, the receptionist kept transferring me to voicemail, which were left unanswered. I had to take time off work to go and ask what was going on. Only for them to say they are still working on it! Horrible, DO NOT RECOMMEND!!!!! read more

Buyer beware! The finance guy is not your friend. They are professional sellers and they know all the tricks. Don't fall for them. KNOW WHAT YOU'RE GOING TO PAY AND OPTIONS YOU WANT AND DON'T LET THEM TALK YOU INTO ANYTHING ELSE.  You may notice someone walking around with a bouquet  of flowers, and then find them sitting on the finance desk. He's gonna tell you some lady comes in selling flowers and he can't resist buying them for his wife. Yeah right! That's designed to get you to think he's a nice guy and to trust him. He's gonna "call in favors"  to get you good deals with no extras, the rate, whatever. No! You could have gotten those anyway. He's calling in a favor to reduce your interest rate?  He'll tell you he's gonna "buy down the rate" so your payments will stay the same with the extra items? NO! You already qualified for the better rate (buy rate) but they initially gave you a higher rate (sell rate) so they can later "save you money" to afford that extra warranty (or whatever) by reducing the rate.  This works far too often.  The vehicle is good (so far) but the finance area lives up to the "used car salesman" reputation. read more

Go see Coleman on the sales floor and Kevin Vera on the financing! Absolutely incredible experience at Ken Grody Ford. Landed an awesome brand new F150, was super happy. Then the unbelievable happened and they called me a few days after I had already bought it and offered me "better financing". Gave me 2700 more for my trade-in Apr went from 7.9 to 3.9% Payments went from 920 to 679 66 months instead of 72 I have honestly never heard of a dealership calling someone a week after purchase to genuinely only give them better options. It just goes to show that the people at Ken Grody really do care, unlike a lot of other dealerships. I've told everyone I know, now is the time to get hooked up with a new ride! read more

Ken Grody Ford - ford F150 - Car Dealers Near Me - Carlsbad, California

I just bought my 2025 Ford Bronco Sasquatch, and I am absolutely over the moon with both my new Bronco and my experience at Ken Grody Ford! My salesman, Coleman, was an absolute pleasure to work with -- the kind of salesperson everyone hopes to find. He was friendly, professional, attentive, and incredibly patient, taking time to make sure I understood every detail of my purchase. Coleman went above and beyond helping me get completely set up with FordPass, walking me through features, settings, and making sure I drove away feeling confident and cared for. What stood out most was how genuine he was. You can tell Coleman truly cares about his customers -- he wasn't just trying to make a sale; he was building a relationship. His positive attitude, easygoing personality, and clear communication made the whole process smooth and even fun! On top of that, I was extremely happy with the price and overall value I received on my Bronco. The team at Ken Grody Ford was fair, transparent, and respectful of my time from start to finish. Now I'm cruising in my Bronco Sasquatch -- an off-road beast that exceeds every expectation -- and I couldn't be happier. Thank you, Coleman and Ken Grody Ford, for delivering an experience that was honest, enjoyable, and truly five-star worthy! read more

Ken Grody Ford - Car Dealers Near Me - Carlsbad, California

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Warning for potential car buyers: they don't negotiate here and whatever the price you saw online they will tack on an additional 3-4k. Even if they are already selling well over KBB price. If you're driving up from SD to go to this dealership, save the miles, call ahead and see what the actual out the door price will be. They will not negotiate down even if you point out car damages that were not disclosed on the listing. read more

I stopped in tonight to look at an absolutely beautiful Bronco and I was helped by Angel and the team. Everyone was nice, helpful and very easy to interact with during my visit. I did not drive away in the Bronco but tonight but I will visit this dealer again. Thank you all. read more

Ken Grody Ford - Car Dealers Near Me - Carlsbad, California

It started fine. Nice sales guy, Julio, we would've bought from him. Sadly, Julio had an appointment and we got handed off to a Captain Pushy, who couldn't wrap his head around why my fiancée might not want to sign a contract before her insurance money came through. (Newsflash: being broke is sort of scary!) He also used the line "We're one of Ford's biggest dealerships so we have the size to negotiate the best deals Ford can offer." Buddy, (#1) I spent 20 years in LA where we have this placed called Galpin Ford, and (#2) I sold dealerships as an investment banker. You have a lease bulletin that states Ford's money factor and residual. I know, unbeknownst to you, your exact negotiating position from Ford itself. If you're going to bald-faced lie to me, separate the lies and make them subtle. Sales 101. Next came the time-honored dealership move: sit the rubes in a corner, let them marinate, and pray Stockholm syndrome kicks in. We waited and waited and waited. In car sales, they call this "cooling your heels" so you become more emotionally invested and are willing to sing anything to get out the door. In my case, it was the most absurd, Kafka-esque, infuriating 30 minutes of recent memory. That insulting waste of time is why I'm even writing this review. I *know* it takes 5 minutes to run the numbers. I *know* what numbers you're even negotiating with. And you'll waste our time.. and that of countless others? Thirty entire long minutes later, we got up to leave. Cue the sales manager. Picture Conor McGregor's suit wardrobe on loan to a car lot and you've got the look. Great suit, albeit super loud. The guy all but blocked the door. Not kidding. Result? We swore a blood oath never to buy from them. Two days later, she's driving her dream car from Perry Ford in Natl City (perhaps the furthest dealership in the county from us. Thanks, Ken Grody, for being the world's most effective referral service. read more

I recently bought a 2024 Ford Mustang EcoBoost Premium at Ken Grody Ford Carlsbad, and it was a phenomenal experience. Sergie made the whole purchasing process incredibly smooth, explaining all the features in a way that was easy to grasp. His friendly attitude and professionalism really stood out, making me feel confident in my choice. The atmosphere at the dealership was welcoming and well-organized which added to the overall positive experience. If you're thinking about a new car, make sure to drop by Ken Grody Ford Carlsbad and ask for Sergie; his assistance is first-rate! A huge shout out to Kevin Vera he was a huge help and explained everything to so I understood what I was signing . I absolutely love this dealership will definitely buy from them again!! read more

Ken Grody Ford - Car Dealers Near Me - Carlsbad, California

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One of the most unprofessional Ford dealerships I have dealt with. They will schedule your vehicle for service, give you an estimated completion date, and then wait until the last possible moment to perform a repair that should take only minutes. In the meantime, communication is extremely poor. Calls and texts go unanswered, updates are not provided, and no one takes the initiative to keep the customer informed. What makes the experience even worse is how disorganized and questionable the process feels. They do not call to explain the diagnosis and request approval in a timely manner; instead, the customer has to chase them down just to approve the very repair the vehicle was brought in for. They also attempted to overcharge my quote until I noticed they had double-billed labor. On top of that, their service pricing for parts was higher than what their own parts department would sell the same part for directly. Overall, the experience was slow, poorly managed, overpriced, and misleading. I strongly recommend taking your vehicle to another Ford dealership. I say that as someone who has owned more than ten Ford trucks read more

GO TO ANY OTHER FORD IN AMERICA!!! Bought my first truck there and it was a Lemon and they knew that before selling it to me. Took the truck back the very next day and bought a new one instead. Truck came scratched up, someone took it off-roading, and the people who detailed the truck actually messed it up. Management did nothing per usual for a brand new truck with 5 miles on, absolutely disgusting business read more

Amazing experience with salesmen Bobby. He handled everything smoothly, purchased my third ford expedition and he got me in and out fast. Edgar the finance guy was easy to work with as well. Great dealership and took advantage of their employee pricing! Bobby kept my kids entertained with magic tricks. Thanks you guys! read more