Usually I go to the Pep Boys of Poway but I was yesterday in Encinitas and my clutch was making a squeaky noise, so I checked the nearest place to check and found the Pep Boys of El Camino Real. Fast and enjoyable interaction and I always like Pep Boys because I feel they are very honest and clear with the car issues. Waiting time was not long at all and I think they are very efficient. Plus the mechanic with the long beard looked so cool . The man handling the payment of the service was very nice telling me how much I would have to pay in case my issue comes back and what would be the repair cost approximately. No pressure and no upsell. read more

Dishonest A/C system diagnosis. Took 2 hours when it could have been done in an hour. Walked into mechanic bay and worker was scrolling his phone. Told me it would be $1,900 to replace compressor and other big ticket parts. I said no thank you. Then they said, we added .5lb refrigerant and it was cool but id have to pay $325 to keep the refrigerant they added including $115 of labor. I said no, they said it would take a long time to drain back out. It took 4 minutes. Adding refrigerant was all the truck needed. Added refrigerant and it fixed the problem. Would take a vehicle elsewhere. read more

I got a flat tire on sunday and even though they were the only car place near! I called and i was able to get my car towed there. Arnie was at the front and he was so incredibly helpful. It did take awhile but they were slammed with so may people so I appreciate them being able to get it done the same day! Especially since I needed a whole new tire! Amazing service and thanks again read more

I rarely leave negative reviews, but I am extremely upset with my experience at Pep Boys Encinitas, and I hope someone takes this seriously. On Friday, June 5, my dad brought my 2013 Scion FR-S into Pep Boys Encinitas for an alignment while I was out of town. According to him, the appointment seemed to go fine, and an employee even commented that he couldn't believe I was selling the car. The shop also mentioned that the car had other repairs that would cost around $1,500. However, after the alignment, my car began having a serious issue it had never had before. When turning, the steering wheel would get stuck at an angle and then suddenly snap back into place. The car also started losing traction when going around bends, even while driving under the speed limit. This was extremely scary and unsafe, and this problem did not exist before the alignment. On Tuesday, June 16, I brought the car back to Pep Boys for an inspection and explained that the issue started after the alignment. The employee helping me dismissed my concern and said it had nothing to do with the alignment, even though I was explaining that this was a brand-new issue. I dropped the car off at 9 a.m. and asked several times when it would be done, but I was repeatedly given vague answers and no real estimate. To make the situation worse, even though I gave them my phone number and I was the person driving and dealing with the car, they called my dad when the car was finished. My dad lives in Mammoth and was not the person available to pick up the car or handle the issue. I found that extremely unprofessional and dismissive, especially after I had been the one communicating with them. They then told my dad the problem involved a rod or bearing and that the repair would cost around $1,500. When I came in to pick up the car, they again insisted it had nothing to do with the alignment, despite the fact that the car did not have this steering or traction problem before the alignment. I understand that cars can have existing issues, but I do not feel my concerns were taken seriously at all. A serious safety problem appeared after the alignment, and instead of properly addressing it, the shop dismissed me, gave unclear communication, and called my father instead of me. What I find unbelievable is that after I described a steering and traction issue, they still let me leave with a car that did not feel safe to drive. I left feeling ignored, dismissed, and extremely uncomfortable with how the situation was handled. read more

I brought my car to Pep Boys in Encinitas because my car is getting older and I assumed I needed new brakes. I dropped it off expecting a big bill. Shortly after I got a call from Jorge. He told me I actually had plenty of brake life left on all four brakes. No upsell. No pressure. Just honesty. That kind of integrity is rare in auto repair. Jorge could have easily sold me work I did not need. Instead he did the right thing. He is a highly ethical person. This Pep Boys location has earned my trust and my loyalty. I will absolutely be a customer for life. Highly recommend asking for Jorge if you want honest service. read more

Outstanding service. Helpful and patient. Identified a broken rim and told me who to call for repair.

Thank You to Tien, Arnie and the rest of the crew at Pep Boys Encinitas. Once again they took great care of our sons car. Fair Honest Professional and always there to go the extra mile with their expertise. Thank You Thank You Thank You Mike Sirota read more

If I could rate it zero I would. On July 3rd we broke down in Del Mar, we called pep boys asking if we can get an appointment for our Ford F-150 and they said yes, it was for 9:00am July 4th. So it's going good and AAA sent a tow truck, he was super kind he took us to the pep boys and we dropped off our truck in the parking lot right in front of the building. The next morning we called at 9:15, they answer and we ask if they have started with the truck, they say no, we tell them check again and this happens 4 times before he finds the truck, we ask him if they will have this simple fix done today and he says NO, because he said we did not have an appointment, but we called them last night and they gave us a 9:00 am appointment and said they will have it done today, but he said that he can only check it out and can't fix it. We said well then tell us what's wrong and we will but the parts. He said OK. 2 hours later we call to ask if we can get an update but instead it sends us to an overseas office that was very impolite. We asked if we can speak to a supervisor or employee at the Pep Boys in Encinitas and they say no one is available, they put us on hold and this happens 5 times, so we asked for their name to write this review and they hung up on us. I do have an update, once we showed up to get our truck, this guy named Arnie told us what happened and told us that we take it like that and risk it trying to get back to LA, or completely fix it, we took the risk and after telling Arnie what happened, he told us he will give it to us for free, so thank you Arnie. read more

Pep Boys - Tires Near Me - Encinitas, California

Tin was helpful, Polite and kind. The shop was busy for a Sunday afternoon and I appreciated the service. I had a 3 pm appt and waited less than 5 mins. This is my first time at Pep Boys and I will certainly come back because of Tin. read more

I had my vehicle serviced at the Pep Boys Store #0701 in Encinitas, CA on Saturday, March 7, and the experience has been extremely concerning. Initially, I brought my car in for a tire alignment because the vehicle was pulling strongly to the right and making a clunking noise when going over speed bumps above 5 mph. During the inspection, the technician, Derick S., stated that the lower control arm bushings were torn and that this had damaged the steering and suspension components. I was advised that the front lower control arms and the driver-side CV axle needed to be replaced before an alignment could be performed. Based on this recommendation, I authorized the service, which totaled $1,616.44 ($760.97 for parts and $796.49 for labor). I would also like to note that the old parts that were supposedly replaced were never shown to me. However, after a week of driving the vehicle, the exact same issues persisted: the car continued to pull to the right, the suspension felt bouncy, and I could still hear unusual noises. On Saturday, March 14, I returned to the same store and left my car again for inspection. About an hour later, a Pep Boys associate called and informed me that the technician still heard suspension noise when going over speed bumps, noticed a bouncy suspension suggesting worn shocks and struts, and suspected engine mount movement during acceleration that could be affecting the alignment. I was then told the vehicle would require additional repairs exceeding $2,000, including replacement of the front struts, rear shocks, upper right engine mount, upper left transmission mount, and another alignment. Are you guys kidding me ? I authorized and paid for significant repairs specifically so the alignment could be completed and the original issue resolved. Yet, the problem remains unchanged and I am now being asked to approve thousands of dollars in additional repairs. Given these circumstances, I request a full refund of the $1,616.44 paid. I visited the store again yesterday, on March 14 and spoke with Thinh D. at the front desk. I requested several times that a formal claim be opened regarding this matter. After multiple attempts, I received an email from him, that did not document or acknowledge the issues happened. I may not be an automotive expert, but I am capable of recognizing when something is not right. This is unacceptable, and customers should not be misled in this way. I am requesting that this complaint be formally reviewed and that appropriate action be taken to resolve the matter promptly. read more

I came here to check my low pressure warning of my car since I needed to drive back to Orange County. Tim (?) at the front desk, back kindly help me quickly arrange an inspection. Arron in the back quickly identified the problem, a nail stuck in the rare right tire. He then quickly fixed it for me in less than 1 hour, and I spent only $24.99. Highly recommended. read more

Pep Boys - Nail in my tire - Tires Near Me - Encinitas, California

To be clear, I did not have my vehicle serviced at this location. There was a situation of complete confusion about the pre-scheduled appointment and what actual business it was supposed to be for. That said, this was the incorrect business. I was actually supposed to be at Discount Tires up the street. However, I was treated most wonderfully by Lena (apologies if the spelling is incorrect). I came in and was in a state of panic as I'd been driving around searching for the shop while having to visit the latrine which had turned into a serious issue for me. She told me to go on back and use their facilities before even ironing out that I was mistaken. For that, I'm giving them the maximum review. They sure didn't have to be so cordial, and yet they were. Merci beaucoup! read more

STAY AWAY! Needed brake pads for 2022 Mazda CX5 and saw an ad for Pep Boys. Brought the car in at 7:55 am Saturday morning for an 8 am appt, and spoke with Lena, the manager. She was told all we were interested in was the brake pads and Lena's response was "Well, we dont know what it will need". I made it clear we would be doing nothing else. She said the car would be done by 12. We went to the gym and 9:30 we got an email with an inspection report saying we needed pads, rotors surfaces, a cabin air filter and a battery. I called and told Lena that we have never had any issues with the battery and it was fine when we brought it in. She said their inspection showed it was bad and they could install a new one. I told her when I need a battery I will get one at Walmart, because I can be almost anywhere in the US and find a Walmart to replace it under warranty. 12 pm and the car isnt ready. We get there at 12:30, lena says the car is ready and we pay for it. As we are walking out to the car, Lena follows and says, "Oh I forgot, the battery is dead. We had to push it out of the service bay. Im not happy, go to start the car and not even dashboard lights come on. I told her that there is no way the battery should be dead, so I go to my car and get jumper cables. Lerna brings out a charger, puts it on for 20 seconds and it wont start, so she leaves. I use my cables to jump it. It takes me 2-3 minutes to get it with enough charge for the dash lights to come on. The radio is also on, but not enough juice to start it. Im not happy and go to the service bay to ask who worked on the car and what did they do to discharge the battery. Crickets. I ask who the manager is and they tell me Lena. I told one guy "Im sorry she's your boss" and he shrugged his shoulders and put his hands up. I went back inside and told her that there was no way the battery died, that they did something to it. Then a guy from the service bay walks in and explained that they left the ignition on the whole time so they could put the car in neutral and spin the tires. Im pissed at this point and tell her she owes me a battery. She laughed. I told them I would go buy a battery from Walmart up the road and put it in myself, but that I wasn't done with them. She looked at me and replied, "Im scared". One the way to Walmart I called the Clairemont location and asked the manager how I contact the regional manager, told him what happened, and asked if he would have done the same thing. He said no. I told him he should check with any people that work with him to see if they are interested in a manager position, because when I was done with filing a complaint with the Bureau of Automotive Repair, and talk to corporate on Monday, there would be an opening by Friday. Got the battery at Walmart and came back, and as we were walking to the car, Lena came running out. "Guys. where did you go? I told you I was going to give you a battery." That was a lie. I told her fine, go get it and put it in, and she had one put in. I called the Clairemont manger back and asked if he had called her. He said he did. When we reviewed the invoice, she had wanted to charge us $220 for a battery with $100 install fee. It took two hours longer than promised dealing with a problem she created so she could sell us a battery that we didn't need. Stay away from this location at all costs or any other one where they move Lena to. read more

My car needed breaks. Such an unorganized mess on the process of how to make an appointment. I tried making an appointment online a few times and the shop would call me the day of and say that the appointment I made was not going to work. The shop would prefer you call them to place a appointment. The service was done in a timely manor. I had to wait for an excessive amount of time to pick up my car, but the service was done with no regrets and I was able to use a coupon. Staff seems unhappy at work and reluctant to go over and above a certain level of customer service. I would only go here to use a coupon, other than that, it's not a friendly place. read more

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It was time to take my car in for an oil change, so I decided to set up an appointment online with Pep Boys. The website was very easy to navigate and my appointment was completed in just under 3 minutes. While going through the website, I found a discount coupon for $10 off of the oil change, so if you use the website, be sure to locate the coupon to save some money. My appointment was confirmed for the next morning at 10 a.m. I arrived at the service center the next morning 10 minutes early and checked in with Jorge who was friendly and professional. He had me initial some paperwork and told me that my car would be ready in an hour. A waiting room was available just past the check in desk with seating, a television, a drinking fountain and a bay window looking out on the service bays. If you don't wish to use the waiting room, you have plenty of options nearby for food, coffee etc..all in short walking distance. Sitting in the waiting room, I was able to watch the technician as he rotated my tires and went through a checklist during the oil change. Before the car was finished, they came to me with the inspection checklist of things that could be done optionally and without pressure, allowed me to decide whether or not to have them fixed. Once everything was completed, I saw the technician take my car out of the service bay and Jorge informed me that my car was ready. My car was done in under an hour and I was back on the road again. Thanks to the team at Pep Boys for great customer service and professionalism! (Note: This Pep Boys location operates with a Service Center only. The retail side of this location is closed). read more

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I don't know about this place, the worker at the back desk seemed very lazy, and definitely offensive, he was burping, had to get my own paperwork off of the printer, oh and his copies too. Maybe this is normal for an older location. Likely and thankfully I will not return. There are plenty of other pep boys to choose from. read more

DO NOT go to this Pep Boys store. They do NOT stand behind what they promise! I went in for a leaking tire and was told about a Cyber Monday deal. It was buy 2 get 2 free tires. When I called to confirm the order I was told to call back in 1 hour. When I called back.....gee the deal was no longer available!!! He told me to call the manager the next day and so I did...4 times! The first call I was told she would work on it and call me back. Over an hour later she hadn't called back so I called again. She said she was busy and forgot, but would call me back in 5 to 10 minutes. 2 hours later I called her and was told she had gone home for the day! Needless to say I will NOT ever go to Pep Boys again and you probably should not either if you value your money and good service!!! read more

Helped us out in a pinch. We were in town from Palm Springs and our starter went out. We were towed here and they had us up and running in less than an hour. Professional. Helpful. Friendly. Highly recommend. Great value as well. read more

Pep Boys - Tires Near Me - Encinitas, California

The oil change and rotation price was ok. I got a call was recommended filters which I said yes to, then remembered I did them last oil change so they should not be needed and I called back right away to cancel that no problem. I came back into and my tires were replaced with some of the most expensive ones with no discussion of it, even if they misheard about a rotating the tires I had no confirmation at all about which tires I'd be getting or the cost, or if I would want the staggered setup I have now or oem. Apparently the person who happened to be behind me checking out had the same issue as well. read more

This location is a nightmare and the manager was disgustingly rude. I sent my mother to this location, because I had spoken to someone regarding new tires for her car, and he quoted us a certain amount for the entire service. When my mother goes in herself to take the car to the appt scheduled, they acknowledged the same price and took her car in. After TWO HOURS they finally removed her tires, and she was told that the price was going to be an extra $300-$350 more, even though we had discussed over the phone and before they took the car back. My mom called me immediately asking what to do, so I told her to grab the manager and ask. As im on the phone, the manager gives my mom disgusting responses. She was extremely rude and when my mom was simply asking her questions she would answer my mother as if her she was hard to understand, because a few of her words in sentences are have incorrect grammar, as English is her second language. The manager eventually started raising her voice and cussing at my mom, and that's when I screamed on the phone "is this how you f* talk to your customers? Why are you raising the prices as soon as you took the car back and made her wait two hours for nothing even with the very first appt of the day scheduled?" And she goes "im not f* talking to you it's not your car," knowing that my mom called me to get help bc of the language barrier. it was absolutely disgusting behavior and we took our service elsewhere. She made my mom wait another 1.5 hours for the old tires to be put back and key handed. Her name is Lenna Padberg. Even another employee apologized to my mother for Lenna's behavior. read more

Lenna was an Incredible help! Women got to take care of women and she made sure to not take advantage of my little to no knowledge about cars read more

I've come to this Pep Boys a few times for routine services and tire installation. They've never let me down, and always have done the work right, got it done quickly, never tried to overcharge or add unneeded services, and completed the jobs inexpensively. The retail side of this store appears to be closed now, but the service remains open. This is not the inept Pep Boys experience I recall from long ago at an OC store. Nice seeing y'all have your act together now! read more

My tire broke and I had to drive to this place since it's the closest one and said was open. I came 30 min before they close n they denied to help with tire because they are close hmmm read more

If you need tires they have plenty to choose from here, it is easy to get work done on your vehicle.

Place is a scam. You take your car here , you get it back with ripped hoses, unplugged hoses/ caps. Do not take your car here for anything. This location is rigged. People should be fired on the spot for poor work and making peoples vehicles worse than when they first bring it in . read more

DONT MAKE AN APPOINTMENT, GO SOMEWHERE ELSE My email to Pep Boys customer service.... They guy you have working mornings at the encinitas location service desk is a complete buffoon. I arrived at 0800 for my appointment for an oil change, and was standing behind another guy with an appointment for brakes, and he was aware of neither appointment. After fumbling through three phone calls, at 810 he said he "hoped some mechanics would come in soon" and couldn't promise either one of us the (simple) jobs would be done today. He said "come in on sunday, we are usually pretty slow. WHY DO YOU TAKE APPOINTMENTS IF YOU CANT DO THE JOB TODAY!!! Check your records, we both walked out tow minutes apart. This guy should not be a customer facing employee. read more

I left work only to find my car with a flat. Not exactly the best way to end a tiring work day. As I was changing the flat over to the spare, I needed to find an auto repair place close by that could take care of it before my long drive back home. I called this Pep Boys around 5:45pm. Alex answered the phone and was friendly, professional and really tried to help me. The mechanic Hoss was willing to stay later than 8pm to get it done. I was able to get to the store around 6:30pm and they took my car right away. My car was overdue for a whole new set of tires anyway so I took advantage of their buy 3, get the 4th tire free deal. Also added alignment and warranty to my transaction. They had 3 Cooper Adventure tires in stock that night, and I came back the following evening for the 4th tire. I'm sure if you came by appointment, you would've completed the job in one visit. Big thanks to Alex and Hoss for being so accommodating, professional and just good guys with the right skills! read more

Pep Boys - Buy 3, get the 4th tire free - Tires Near Me - Encinitas, California

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Was looking for a shop that was open weekends and was surprised that almost none exist. Saw pep boys and the poor reviews but had no choice but to take my car in. What a great experience, i dropped my car off at my appointed time 9am, quick check in, they told me they would call me shortly, which they did. They told me the work to be done and when it would be ready. They called me an hour earlier than the pick up time and said the car was ready Great job!!!! read more

I have gone into this pet boy multiple times and they have always been professional, . I highly recommend this pep boys read more

Wait bad .vechile unlocked and missing hub cap when I returned. Whould not do alligenment because of bad tire unless I paid 200 from them for 1 .I was going to get tires frome Walmart after service. read more

Fixed my tire same day. Front desk friendly and kept me updated. Open on Sundays which is nice. Not overpriced.

Sitting in Pep Boys waiting to pick up my 2016 Toyota after an oil change. When picking up my car, I'm now told we have a rusted oil cap and it's $24. We told them to go ahead, which was a big mistake because we were then informed the the oil pan is rusty. Meanwhile, they attempted to charge us $500 for this. When we balked, they said they'll split it, but then told us the part won't be in for a few hours. A 29 dollar part is now costing us $250, and we're sure they broke it! Do yourself a favor and go elsewhere, they are a ripoff!!! read more

Needed a new battery for the car, which was $110, they said installation is free, so we did that, but that meant waiting 4 hours for it. I should have done it myself. Got the car after waiting 4 hours for it, and they diagnosed with several other issues. I wanted to get a second opinion so I went to Lexus Carlsbad and they told me that nothing was wrong with my car and gave me a free car wash. I'm glad I got a second opinion, otherwise I'm sure these guys would try to get more money out of me, for nothing. read more

I called in on Monday afternoon and even though they were all booked for the day, they were able to squeeze me in for a last minute oil change. They said they'd get to it before closing, but I was able to pick up my car much sooner than expected. I appreciate the team for their willingness to accommodate me. Great, convenient location. read more

Had big old nail stuck in my trucks sidewalk tire on Sunday. Most tire places are closed but found out Pep Boys carry this exclusive Cooper tire that I need. Called this Pep Boys spoke to Alex and he said he could get this done today! Tire wasn't in stock but he said he could get it today and have my truck with new tire all in same day!! Even with only one hard working repair tech Ishmael. Just want to say thank you to both Alex and Ishmael for taking care of me on same day!! Wouldn't even take my tip! Lol! Great Job guys! read more

Poor customer service. Will never buy anything from there again. I won't ever give them my business. I had an emergency situation. The staff was borderline rude. Reluctantly helpful. read more

Customer service is severely lacking. Scheduled an appointment for 8am and after nearly 5 hours of no update I called and whoever answered rudely said "you know we text or call you when there is an update". Like ya dude, but it's been almost 5 hours with no word. You think you'd hear something before then if you scheduled an appointment for first am. He then told me they wouldn't get to the inspection for another hour, but then randomly sent me a list of services my car needed (most were unnecessary) with no quote. After waiting 45 min for a follow up I decided to call and was basically told I couldn't get my brake pads replaced without also getting my rotors replaced as well, so I just said I'm no longer interested in any of their services. I agree my rotors need to be replaced but at that point I felt like I was being talked down to and it seemed like they were just trying to price gouge me. No respect, super condescending, just really disappointed with how they handle their customers. buh bye read more

George helped me with a battery that was under warranty it was almost 4 years old and was going bad. Had it tested a few times and was told battery was good but needed a charge. I took it out of my car charged it up and brought it in to Pep Boys. George tested it, said it was bad and even though they did not have the same battery in stock got me a replacement under warranty within the hour. read more

Took my car in for an oil change and they did not put the heat shield underneath the car back on properly. Did not notice until I was in the middle of a road trip to Az. Parked the car for the weekend and called the shop. Spoke the manager said to call another Pep Boys. Called and couldn't get in anywhere in time for trip home. Had to go to a dealership and buy the 4 lost screws for 8 dollars a piece. No offer of refund for their mistake. Would never recommend this place!!! read more

Just ran in to grab a few things. Michael Helped me out. He new what he was doing And was happy to help me find what I needed. read more