I had a great experience working with Kevin Sale at Encinitas Ford. He made the whole process smooth and easy, answered my questions, and helped me get into my F-150 without making it feel stressful or pressured. I appreciate the good customer service and would recommend asking for Kevin if you're shopping here. read more

Allen was truly outstanding. Kind, genuine, honest, and incredibly patient -- especially with our situation. We drove over two hours in brutal traffic with a toddler and a baby to look at a Toyota (even though this is a Ford dealership), and he went completely above and beyond answering all of our questions. He never made us feel rushed, was wonderful with our kids, and made what could have been a stressful day feel easy and pleasant. It honestly felt rare to have such a thoughtful, low-pressure sales experience. We left wishing we needed another car soon just so we could work with him again! read more

Despite the leaking oil these vehicles still serve a purpose - wish they built the Eco Boost engine a bit better so you don't get coolant in number once cylinder. Despite the $5,500 engine cost it is a good deal I guess. read more

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I purchased a Ford F-150 Raptor from Encinitas Ford and have been extremely disappointed with my experience. In less than 40 days of ownership and with fewer than 600 miles driven, the truck has been in the service department three separate times for major issues. On the third day of ownership, I crawled under the truck to inspect it and discovered a leak coming from the transfer case. I immediately contacted Encinitas Ford, but repeatedly received excuses such as employees being at lunch, not working that day, or promises that someone would call me back. I felt the dealership was more focused on delaying communication than addressing the problem. After getting nowhere with Encinitas Ford, I took the truck to another Ford dealership for inspection. Their technicians informed me that, based on its condition and severity, the transfer case leak did not appear to be a new issue. The repair ultimately required a complete transfer case replacement. Following this, I contacted Encinitas Ford again seeking some form of compensation or an extended warranty due to my concerns that the vehicle had not been properly inspected before being sold. Once again, communication was poor. Multiple messages went unanswered, and even after speaking directly with the head of used car sales, Jeff Gelt, I never received the follow-up response that was promised. Given his experience, I expected a higher level of professionalism and accountability. Not long afterward, a check engine light appeared related to an EVAP system issue, requiring another trip to the dealership for repairs. Then, only about a week later, the truck began shifting very harshly. After another inspection at a Ford dealership, I was informed that the transmission was faulty and would need to be completely replaced. In my opinion, a vehicle sold at this price point and "certified" should not require a transfer case replacement, EVAP system repairs, and a complete transmission replacement within the first 40 days and 600 miles of ownership. These issues raise serious questions about how thoroughly the vehicle was inspected before being sold, especially considering it was represented as "Ford Certified." My truck has spent more days in service than I have actually spent driving it. I believe Ford Motor Company should review the circumstances surrounding this vehicle's certification and inspection process. The number and severity of the problems discovered almost immediately after purchase, combined with the lack of communication and accountability from the dealership, have significantly undermined my confidence in both Encinitas Ford and the Ford Certified program. My biggest frustration is not only the condition of the truck, but also the lack of communication and accountability when I attempted to address these concerns. Larry Ramos was the only person at the dealership who was consistently helpful and responsive throughout this process. Based on my experience, I cannot recommend Encinitas Ford at all. read more

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Very helpful, low key, non-stressful approach to sale of pre owned Ford Maverick. Financing was easy as they already work with the local credit union I had chosen, as they had the lowest rate. read more

I had 2 recent experiences with Encinitas ford and couldn't be happier. One was a lease trade in and the other was a used vehicle purchase within a week of each other. Eric and Juan sold me a used vehicle that came with a minor issue.. They stood behind their word from the start and got everything taken care of very promptly with no out of cost charge to me. Communication was clear, the process on both the purchase and lease return were straight forward and smooth as butter with ZERO surprise fees or "add-ons" I change vehicles frequently and these guys are straight shooters that respect your time, easy to communicate with over text message which I appreciate 100%. We agreed on a price, spoke over the phone and had me in and out in 90 mins on the purchase. The lease return was even quicker. 10/10 good job and very happy customer read more

Was looking for a Ford Bronco and live down in LA county. Called Encinitas and they were the most helpful dealership I have dealt with. They did all the numbers with me over the phone so when I made the drive all I had to do was sign the papers. Allen the salesmen was very nice and respectful and worked with me straight over the phone. When I need a new car I'm definitely coming back to Encinitas Ford. read more

Encinitas Ford - Car Dealers Near Me - Encinitas, California

I used to work at Encinitas Ford in the late 90's as a lot porter right after college. While working there, I sold my vehicle private party and used the money to buy a new 1997 Ford Explorer Sport. Shortly after this, my aunt Marianne purchased a brand new Ford F-150 for her ranch and then, a longtime employee of my parents (Stephanie) was looking to replace an older vehicle which was in need of repair and she decided to purchase a brand new Ford Escort after hearing about my and my aunt Marianne's positive experience at the dealership. Stephanie had the vehicle for almost three weeks before she got a call saying that she was not approved for financing. ARE YOU KIDDING ME??? WHY DID IT TAKE THREE WEEKS TO FIGURE THIS OUT??? The person from the dealership who called said that she would need to return the vehicle unless she could come up with financing on her own within the next week. Stephanie went to the dealership and got into a heated discussion with the finance manager which I heard about the next day when I went to work. If my aunt Marianne hadn't stepped in, bought the car in cash, and then re-sold it to Stephanie, my parents' employee would have been without a vehicle. Shame on Encinitas Ford for the epic fail. It never should have taken three weeks to figure out that Stephanie couldn't get financing for the new vehicle. I have owned quite a few cars since working at Encinitas Ford and none of them were purchased at Encinitas Ford and were instead purchased at a few other Ford dealerships in the San Diego area. My aunt also decided to look elsewhere for her future ranch vehicles. Stay away from Encinitas Ford! read more

My experience at Encinitas Ford was the best car buying experience I've ever had. Allen was genuine and low pressure. I really felt like he just wanted me to be happy with the purchase and I was comfortable saying yes/no to the usual add ons. I definitely recommend and will be back for future auto needs. read more

I've been buying here&Service too Many Years&Today I stopped in for Help with A pre Question before My Service in A Week & Was kindly helped By Freddie! HighQuality Customer Service! Jack Hawkins Sales Dept Also Excellent! ThankYou Encinitas Ford for Putting Customer Safety&Care First! I'm So Impressed with Efficiency&QualityCare!! read more

Allen helped us get into our beautiful new car and we couldn't be happier!! He really took into account what our family needed and took his time letting us test drive. It was a fun experience for sure! We were trading in our vehicle and he made sure we got a good trade in value and really worked with us on financials. Kristy was also amazing! We had our six year old son with us and he even had a great time being entertained by the crew. Thank you Encinitas Ford! read more

Encinitas Ford - Car Dealers Near Me - Encinitas, California

Our experience with Ford Encinitas isn't the main issue--it's the product they sell. If you're even remotely considering purchasing a Mach-E, don't do it! We've had ours since July, and once it hit 10,000 miles, it's been nothing but problems with charging. The FordPass app is the only way to set preferred charging times, and if the app isn't working or communicating with the car properly, you're out of luck. We've encountered high voltage errors, and the car won't charge because the app insists it's at 100% when, in reality, it's at 54%. I've called FordPass "support" multiple times, only to hear the same response from every service advisor: "Yes, we know it's an issue." Seriously? They acknowledge the problem but haven't resolved it. It's absolutely ridiculous! This was the biggest car purchase we've ever made, and it's been a nightmare. Our experience with Ford Encinitas isn't the main issue--it's the product they sell. If you're even remotely considering purchasing a Mach-E, don't do it! We've had ours since July, and once it hit 10,000 miles, it's been nothing but problems with charging. The FordPass app is the only way to set preferred charging times, and if the app isn't working or communicating with the car properly, you're out of luck. We've encountered high voltage errors, and the car won't charge because the app insists it's at 100% when, in reality, it's at 54%. I've called FordPass "support" multiple times, only to hear the same response from every service advisor: "Yes, we know it's an issue." Seriously? They acknowledge the problem but haven't resolved it. It's absolutely ridiculous! This was the biggest car purchase we've ever made, and it's been a nightmare. read more

Encinitas Ford - Car Dealers Near Me - Encinitas, California

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Had a really great experience at this dealership, purchasing a new Maverick! Worked with Ritch and Allan throughout the process. It was really easy to see how much they care about their customers and both were very knowledgeable about their products. Allan is crazy about Mavericks in the best way possible! Both Ritch and Allan's enthusiasm made the whole process very fun, typically not something most would associate with car shopping! read more

Encinitas Ford - Car Dealers Near Me - Encinitas, California

Can anyone find Terry? Standing in rain, truck is done. Battery replaced. Some other parts they broke were replaced. read more

Encinitas Ford - Car Dealers Near Me - Encinitas, California

My wife and I purchased a 2022 Ford Ranger at a great price. Our salesman, Seth, was outstanding . There was no sales pressure, and he was completely transparent about the base price and fees. It wasn't a typical 'car salesman' experience. He addressed all of our questions and concerns, and reached out to other staff members for assistance when needed. Thank you to all!! read more

I sold my car to Encinitas Ford. Perry was great to work with and made the experience very pleasant. I provided information online and received a very fair quote- actually higher than I expected. ii took the car into the dealership a few days later and they bought my car for the quoted price. it was easy and everyone there was friendly. Perry was great to work with. I highly recommend Encinitas Ford to anyone with a car to sell. read more

We checked out a vehicle at Encinitas Ford and dealt with Trevor LeCain. We didn't end up purchasing for our own reasons, but working with Trevor was super refreshing. He was professional, knowledgeable and extremely friendly. He was prepared with all the info we needed on the car and answered any questions we had - there weren't any details he didn't know. Car buying definitely isn't the most enjoyable process, but we'd absolutely recommend working with Trevor. read more

An excellent Sevice advisor aimed Nick finally took care of me and had the detail done properly. Satisfied now, not sure what happened last time. read more

Terrible customer service. They had my car for almost a month and have no backups identified when people are on vacation or out sick. I have called that place probably 20-30 times in the last few weeks. They were trying to reimburse me for some of the work and never got back to me after 6 weeks of waiting and calling. This is the treatment a customer receives when spending $4200 with them. I would take your Ford somewhere else if you want a responsive team working on your car. read more

My experience purchasing a Maverick at Encinitas Ford was exceptional. Allen and Kenny provided outstanding customer service with absolutely no pressure, making it a genuine pleasure to do business with them. I'm extremely grateful to the entire Encinitas Ford team for treating me like a long-time employee. I love my new Maverick and sincerely appreciate everyone at Encinitas Ford who made this purchase possible. read more

One of the best experiences at a Ford service center I've ever had! Jeff and Chris were outstanding to work with. Will definitely be back! Thank you! read more

My Ford Mustang Mach E was dying on power last week and I stopped in to see if they'd let me charge for a few minutes. The staff could not have been more friendly, helpful, and understanding. Got a few miles put on the car and made it home! Great team at this dealership. read more

Has anyone experienced what happened to me last week, I am very suspicious that they purposely sabotaged my vehicle , why would a truck that was running perfect, with absolutely no issues ever with electrical systems, now is totally Fd up? I came in for mechanical services, and left with more wrong with the truck than when I brought it. Please contact me with your story. This could be a possible case for a City Attorney Office to look at. read more

Just purchased a 2020 Ford Explorer from Encinitas Ford. Eric Belowitz made our transaction enjoyable, easy and quick. He was wonderful, caring and knowledgeable. We got fair bluebook on our trade in and a great price on our new car. Daniel Kekuva in financing was extremely efficient and personable. I would highly recommend this dealership! read more

Encinitas Ford - Our beautiful new Explorer!! - Car Dealers Near Me - Encinitas, California

Had a broken rear door plastic lock knob and service quoted $142 replacement saying that it requires a new internal arm and that was the only way it was now sold. Ordered an original part from Amazon for under $10. Screwed right on, works and looks perfect. Be careful when dealing with the service department. read more

Worst service department ever. They never called me back. They kept my car all day without ever telling me they were going to keep it all night. When I called at 8:30 in the morning, they said they believed it was done but that I would need to speak with my service advisor Jeff Glover. Called him again for at least the 5th time. He never answered or returned my call. I called the main line. They said it was ready. I went there. I could not find anyone to help me find my car. Knocked on one door and the girl told me to ask another service advisor. Asked another guy and he's cussing to himself and says he will help me in a second. Finally I wander over to look for my car and that initial girl sees me and gets someone else to help me. He then finally calls someone to get my car. Get the invoice and apparently they couldn't figure out the problem with my car. Basically they said they checked the software and it's running fine. Waste of time. Waste of leaving my car there overnight. Plus if my car was done at 8:30 in the morning, it means they didn't work on it anymore today so it definitely was ready yesterday. I went car-less for a day because damn Jeff Glover could not take the time to call me back read more

I had a great experience with Encinitas Ford. Allen Kessler and Mitch got me the truck I wanted at the price I was looking for. No pressure. A very pleasant experience! read more

The service department is excellent. I have an F-150 and I use the service department because the guys their like Duke are knowledgeable about the vehicles and dont try to sell you on services you dont need. I highly recommend this dealership. read more

I'm thrilled to share that I picked up my new car yesterday, and working with Ritch Hernandez truly made the experience delightful! His patience and genuine support as a first-time buyer meant so much to me. I felt no pressure at all. I will send all my friends to him when they need new cars! read more

My experience with Encinitas Ford was overall very frustrating. My 2021 Ranger with 40K miles was having transmission issues, which presented as hard shifting from 2-3. I was then informed that my transmission needed to be "rebuilt" with no explanation what that entailed. After two weeks passing and two separate occasions where they "think they had it fixed", I got a phone call stating that it is ready but now shifting hard from 3-4. When I pushed back stating that I would like all issues to be completely resolved they said it was likely due to my "big off road tires and tune". My tires are average 33'' BFG All Terrain T/A's and both the tires and Ford Performance tune were installed by the Ford Performance team on the show room floor of North County Ford. With no resolution from Encinitas Ford, I had to take this issue up with Ford Customer Care, where they attempted to resolve this issue. They contacted the dealership, specifically Duke, where he said "the vehicle is fixed, no issues". That was odd being that just the day before they called to say it was still shifting rough. Ultimately I showed up to the dealership and got the run around by both Duke and Chris. Their stories were not aligned on the issue being resolved and said "if it's still having issues, bring it back in 150 miles." So, at the end of the day I brought my truck in due to rough shifting and I received it back exactly two weeks later with rough shifting. Not only this, but a sense that they were not expecting me to be inquisitive on the issues, which ultimately lead them to fumble around and appear dishonest when it came to answering my questions. I would highly recommend North County Ford or a larger dealership for anything more than basic maintenance. As a side note, I informed Duke I would be writing a review of my experience in an attempt to be clear that my expectations were not met. read more

Just bought a certified pre-owned expedition with the help of Rich and Lindsay. Both incredibly helpful and friendly. Drove over 2 hours for this amazing car and service and would absolutely return. read more

I had such a great experience with Encinitas Ford. My salesman Allen Kessler made my experience smooth, comfortable and exciting. I came down from LA to check out a specific car and I never once felt overly pressured to make a purchase. Allen gave me space when I needed it and guided me through the process. He even owned the same Maverick I bought, so he helped me set up my truck when I got it. Great guy, great experience and I'll definitely be back! read more

Great experience purchasing a used Toyota Rav4. Juan Zafra, our Sales person was great. The entire transaction, from beginning to end, was no pressure, they were very transparent and easy to work with. Not like any other dealership I have purchased a car from. There was no pressure to purchase the typical dealer "add-ons", the Finance Manager (Doug Digerness) was easy to work with, the negotiation process took only a few minutes and again, no haggling. And we purchased the car at the price we researched and wanted. If they have a car you are interested in, I can recommend them. read more

Great deal and Great people, Eric was very helpful and nice and talkative, Definitely would buy a car again, He always answered my questions, if he couldn't he got me an answer! Thank you very much Eric, May you sell much much more! read more

Service department tries to upsell everything. Took my truck in for routine maintenance. They were supposed to rotate tires and didn't. (I had marked them prior). Also claimed I had "massive oil leak". My truck has never used a drop of oil between changes. They wanted to charge $220 to diagnose. They are dishonest crooks. Do not take your vehicle there for service. read more

I love my Maverick truck, and my husband loves his Bronco. But after today, I give up on Encinitas Ford service. This is my third try at obtaining service at this place. I understand that they get backed up and it might take a bit longer than expected, but they don't communicate and seem unconcerned. I made a morning appointment last week for an oil change and checked the "wait for service" option. I showed up this morning before the appointment, and waited to check in -- it took over 30 minutes to simply drop my car off. Eventually Terry checked me in. I sat down and waited for about 10 minutes, then went for a walk. I figured it would take a while, but after 4 hours and no text, it seemed excessive. Back at the dealership, I finally received a text message at 12:40. My car would not be ready until 2-4pm -- that's 5-7 hours to wait. I approached Terry, who was clearly completely unconcerned that I would be spending all day at the dealership when I had booked a "wait on" appointment. He told me that he didn't see me waiting, so they took care of everyone he did see waiting. Who knew you have to be present and visible for the service you book? I told him if he had given me a headsup, I could have made other plans. Instead of trying to resolve the problem, he told me "we aren't a quick service outfit - that's why we don't advertise..." Well, that really pissed me off. In fact,t hey have "specials" on service and I get emails promoting their service. The last oil change I had here took 4 hours but at least they were friendly. And my husband's last oil change took a little longer than that. We are done. I'm back home, and my truck still needs an oil change. I guess I will find a "quick change" service -- or maybe just a place that gives a darn about their customers. read more

I purchased a 2020 Transit Connect from Encinitas Ford. I am the person that only buys Ford. This is a family owned Ford dealership and for the most part, it was a good experience. However, the wait was incredibly long considering I was approved for financing online. I did like the people I dealt with and they were all easy to deal with. I have bought fords from other Ford dealers and Encinitas Ford is above average. If you are buying a Ford, give them a try. Cheers! read more

Encinitas Ford - Car Dealers Near Me - Encinitas, California

We had a very good car-buying experience. At first they wouldn't negotiate over email. But when pressed, they came through with an email offer $1725 below MSRP (sticker price), after we asked for only $1500 below MSRP! (Grody Ford in Carlsbad dug in at a way higher price. No budge below that.) Always negotiate by email (after deciding exactly what vehicle your want). Sales Rep: Kevin Sale (one of their top sales people, and he's been there for years, not weeks). A+ Integrity A+ Explaining the car's electronics, menus, settings (deep and accurate knowledge, patient, clear explanations). A+ Overall communication clarity and demeanor. The car buying experience can seem exploitative or abusive if you don't know the ropes and communicate well. Anyway, ours went very well. read more

Best Ford dealership by far in San Diego & best dealership I've ever dealt with. Eric Belowitz has sold me my dream truck not once but twice now. Both times was in & out of there in record time. They have the best quality inventory in San Diego by far. Highly recommend Encinitas Ford & Eric if you're looking to buy a Ford. Won't do business anywhere else. read more

Encinitas Ford - 2024 F250 FX4. Exactly what I wanted! She's a beauty. - Car Dealers Near Me - Encinitas, California

I recently bought a new F-150 from Ford Encinitas and want to share how impressed I was with the overall experience I had as a customer. Scott, Lindsey, Kevin, Perry, Chris, Anthony, Rigo and everyone else I encountered approach me with an authentically friendly and willing to help mindset. Most people don't go into the new car purchase process with high expectations, and after having the experience I did I was so pleasantly surprised. The actual purchase process was easy and honest, and there were a few post-purchase issues to resolve. The team at Ford Encinitas was super responsive and did whatever it took get me taken care of quickly and to my full satisfaction. They have earned a long-time customer as a result! read more