My first experience with Porsche Carlsbad was excellent, from my initial online inquiry, contact by Devin, next morning appointment with Roger Wood and Finance manager, Nickolas was seemless! I highly recommend the dealership! Tom L. read more

Excellent care and service, Santiago and Roger were great. The car is beautiful and runs like a clock.

I bought a brand-new 2024 Porsche 911 ($160,000+) from this brand, and my experience with the service department at Porsche Carlsbad has completely ruined the brand for me.Within the first 11,000 miles, this vehicle has thrown four check engine lights and a transmission warning light. Three of those times have been for the exact same recurring sensor issue, meaning their technicians cannot fix the underlying defect. During a recent 10k mile service, I was also told I hit a "nail" within 10 miles of leaving the lot, yet they failed to provide any photographic proof when requested.The tipping point, however, is the complete lack of basic customer service. After my check engine light came back on, I left a voicemail for my service advisor on her professional phone. My call was ignored. I finally had to spend my own personal time driving down to the dealership. When I arrived, my advisor actively dodged me to help a customer who arrived after me, told me they "didn't have space" for my car, and turned me away with an active check engine light. When I rightfully pointed out the lack of communication and poor service, I was tone-policed and told I was being "confrontational."If you pay premium money for a flagship sports car, you expect a premium ownership experience. Porsche Carlsbad treats your time like it is worthless and refuses to take accountability for warranty repairs. I am now pursuing a lemon law claim to wash my hands of this vehicle and this dealership entirely. Avoid this service department. Also of considerable note the day after a $2000+ 2 year/10,000 mile service the low windshield washer fluid comes on. I also bought two new rear tires and then the low tire pressure light came on. I figured they didn't seal the tire. I was told that within 10 or 20 miles I drove over a nail I said do you all have a photo and they did not. Highly suspect to say the least. read more

Whatever your needs are you absolutely have to see Lawrence of Arabia in sales !!! Five stars !!! read more

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I bought my first Porsche from Porsche Carlsbad and the car has only been serviced there. My service rep ( Kassy ) is knowledgeable and does a great job in keeping me updated on how things are going. I like that I get a video summary from the mechanic letting me know how the car is. read more

Highly recommended shopping at this location. We had the pleasure of working with Kyle to find us a Porsche. Kyle was the kindest and best person that I have ever worked with during a car shopping experience. This dealership deserves 5 stars for the customer service and expertise they provide to its customers. read more

Paul is an outstanding Service Advisor. He deeply understands customer's attachment to their P-cars and does his best to recommend correct service and maintenance. Great communication and patience to get things done right. My only wish is for the dealership to have more outstanding mechanics to service our (complex) cars faster. read more

The staffs and sale manager are honest and straight to the point. Quickest finance transaction for a Porsche purchased I have experience. Definitely will go back for another Porsche upgrade! read more

Porsche Carlsbad - Porsche Macan Venetian blue metallic - Car Dealers Near Me - Carlsbad, California

This is the second time that I have dealt with Rodger at the Porsche Dealership in Carlsbad, California. It was refreshing to not have a pushy salesperson help you. He has a wonderful way of guiding you through the process of understanding what a Porsche is all about. I would highly recommend him to anyone interested in purchasing a Porsche. read more

I had such a wonderful experience purchasing my new 911, and Roger Wood made the entire process feel truly special. He took the time to walk me through the features of the car and made sure I felt comfortable before driving away. His attention to detail, patience, and genuine excitement made this experience so much more than just buying a car. Thank you, Roger for making the delivery of my new car a day I'll always remember! CH read more

2nd time back for F/W updates on the driving assistance and 12V remote monitoring. Car came back cleanly washed without fine scratches unlike last time and appreciate the clean complementary loaner read more

Porsche Carlsbad - Hoehn Porsche scraped the driver door severely on Taycan for battery recall. Too much damage - i tried touchup paint but isnt helping - Car Dealers Near Me - Carlsbad, California

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The whole process from start to finish was very smooth, every one was super friendly and there was no pressure. Santiago was so professional and thorough, you need to see him. read more

Porsche Carlsbad - Love my new baby!!!! - Car Dealers Near Me - Carlsbad, California

I have a problem with the finance department. I told the salesman I would pay cash. He insisted that I fill out the credit form anyway. " Its just a formality" , he said. "It won't go anywhere". I think they all do that. The finance manager forced me to sign the form and assured me that it would be "torn up" once I paid in cash and to notify the finance department of the payment. He assured me the credit form would not leave the dealership. I paid cash the next day and notified the finance department of the payment. 2 weeks later I received a letter from Porsche Finance Department in Atlanta that my credit had been denied and that the denial had been reported to the credit agencies. I wrote to Porsche Finance but they have ignored my letter and refuse to make it right. This is so wrong, I would give zero stars if I could. Disgusting. However, I really like the car. read more

This was the first time to deal with Porsche in Carlsbad. Well, from the first phone call I made till the moment I signed the contract on my 2024 GTS manual I counted about 6 hours. All that was possible because of the professionalism of Larry and his great colleagues. They made the process a breeze, answered all my questions promptly and made me feel happy with my purchase! I definitely recommend them and will do business with them again in the future. read more

My father went in ready to buy a Cayenne E-Hybrid on the spot and instead got treated like he was an inconvenience. The salesperson (Kyle) rushed him through, barely engaged, and made the whole interaction feel like they couldn't get him out the door fast enough. The treatment came across as flat-out racist. What's the point of spending over $100,000 if you're made to feel unwelcome before ownership even begins? Horrible dealership, and I urge you to stay away unless you're a middle-aged white man. We'll be taking our business to the Miramar dealership or another brand. read more

We are long-time Porsche owners, but our ties are with a Philadelphia - area dealership. We were worried we might not get the same level of service as we did out east. Stepping into the dealership, we were greeted by Santiago, who's been there 25+ years and knew what he was talking about. We walked in assuming they wouldn't have GTS's on the lot, but to our surprise, there were a few great options and we ended up with an amazing vehicle. Spending over 3 hours at a dealership can be a bad experience, but everything about this one was great. read more

I was driving home from work and out of nowhere my tire pressure was showing -7 on all of my tires. I called and asked if I could come in because it was already 5:30pm and wasn't sure if service was still open. The service manager Nick greeted me with the biggest smile and dropped everything he was doing and took my car himself. Got to pass the time talking to Paul at the front desk. For it being the end of the day I was more than impressed with service. Yall have a great team! read more

No one answered the phone when I called for the sales department - not impressive - very disappointing.

Time and again Jack Bennett of Porsche Carlsbad has helped me through the learning curve and 'secret handshakes' (definition: things you would never figure out unless someone tells you) of a new, to me, electric Taycan. He is smart, kind, patient and best of all, available to help by phone or in person. Thanks Jack! Viviane read more

From the moment I called, I have had such great service! Kyle my salesman and Brandon the Finance guru were amazing! Excellent customer service hands down! We are officially Porsche family and we are not going back! read more

Brought my 2023 GT4RS here with some issues and Braie Young was extremely helpful, super communicative, and very knowledgeable throughout the whole process . He gave me so much peace of mind about my vehicle. Definitely recommend going to him for your needs! read more

Posrche Carlsbad is not your typical car buying experience!!! When I think of car shopping at dealerships, three words come to mind "pressure packed", "stressful", "time consuming". Not only was Andre Serpoosh the antithesis of this, he went the extra 100 miles for me. I had been shopping for over a month, waiting for my mortgage to close. No vehicle or dealership checked even half of the boxes. My son at one point asked why I was being so stand offish (actually he said "rude") to the dealership employees. I would receive non-stop calls/texts until we randomly said "Let's check Porche". Andre came out with a GENUINE smile, warm personality and was excited to LISTEN to what I wanted and didn't want. I had a test drive, snacks, and left in less than 45 minutes. From the comfort of my home, I signed agreement and stopped in to pick up car and SWAG in less than 10 minutes. Easy Peasy! Ask for Andre - you will not be disappointed. Carlsbad Porsche. read more

Informed, available but not pushy salesman, Santiago. Financing process reasonably quick. Showroom clean, great amenities.

I just took delivery of my fourth or fifth Porsche from Chris Strohl at Porsche Carlsbad. Once again, the experience was as enjoyable as the product! Fair, seamless, friendly, fun, informative. Chris effectively builds genuine relationships with his clients. While on the topic, Jeff in service always treats me with the same level of professionalism, courtesy, spirit and expertise. He is a joy to work with. read more

This was our first experience purchasing a Porsche and Drew Espiritu was a joy to work with, very knowledgeable and helpful guiding us through the process. We are very happy with our vehicle as well as the entire Porsche Carlsbad team. Dan J. read more

Purchased my first Porsche yesterday and it was the best car buying experience. Larry S., was a pleasure to work with and gave me a fair deal on my trade-in. If you are in the market for a Porsche, I highly recommend working with Larry and Brandon. read more

I have purchased 3 Porsche Cayenne S thru Chris Strole over the years He and the Hoehn Carlsbad Team have always provided 5 star service, which has allowed me to even enjoy the Ride even more than the great car itself. Chris is knowledgeable and friendly in explaining the features of the Cayenne. Could not have a better experience! read more

We had been searching for months for A CPO Panamera throughout Southern California. After a lot of searching (and near giving up), we decided to inquire on a new listing at Hoehn Porsche Carlsbad. We immediately got a return call from Chris Strole. Chris was great. He provided answers to all our questions, sent us spec sheets and everything else we'd asked for. During the test drive, he went above and beyond explaining all the great features of the vehicle, prioritized those we'd use the most, etc. Long story short, he made the whole process (from initial inquiry to purchasing the car to delivering the car) enjoyable, with top notch professionalism, no pressure, and much appreciated follow up post-delivery. Best experience I've ever had buying a vehicle (and there's been too many to count). We definitely would recommend Chris and the team at Hoehn Porsche Carlsbad. Thanks Chris! read more

Shoutout to Marv in Parts for taking the time to review tires with me, knowing that I was out of town and wouldn't be purchasing from him. Much appreciated! read more

This is the best dealership to purchase a car from! The sales team is.professional and courteous. The general manager has been especially helpful to me when I had an issue with my certified preowned car. He was accommodating and easily accessible! Because of the relationship I've formed with the GM, I will more than likely buy a 911 in the future at this dealership! read more

While the car purchase was great, but lately service team leaves a lot to be desired. Multiple calls and texts just go unanswered. It started to feel like I am forcing them to work with me. Not what I would expect from a luxury brand when we are talking about thousands of dollars changing hand on every service appointment. read more

Tremendous service. Friendly, courteous and straightforward. Made car shopping a pleasurable experience.

Open, clean facility. I brought my Porsche here to get the charger to reset since it was asking for a pin. It took about an hour and a half, but I brought work with me, so I didn't mind waiting. Nikki told me that she'll bring my car back but it'll be another 45 minutes to get the charger to work. She brought the car over and said that they were able to get the charger to work, so I didn't have to come back. Great service. I'll be coming here for any services my Porsche needs since it's close to my house. read more

Porsche Carlsbad - Car Dealers Near Me - Carlsbad, California

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Came in for a purchase experience that was straightforward, transparent, and informed. Thank you Lawrence and team for helping to make this a smooth experience! read more

My experience with Santiago in sales a global product representative and the team at Porsche Carlsbad is always wonderful. He delivered highest levels of personal service, class and communication skills which are obviously from years of experience in the product he loves to sell. I've purchased over 10 cars from Santiago over the years, over 40 cars in my lifetime he stands out as number one ! I've recommended santiago to friends and family and will do again ! read more

Amazing, and professional service. I must say that my service advisor Jeff Corral, is by far the most knowledgeable and kind advisor. I have been seeing him for years! When I bring my cars( Targa, Macan, Cayenne) I know that the Hoehn Porsche service department will service and care for my vehicles. Thank you Jeff, for making sure my cars are serviced and safe! read more

Kyle was fast, thorough, and super helpful on our new purchase and trade in. seamless end to end. Jack came to our house to set up all our keys and car systems and was super helpful, great in explaining things in a simple and encouraging way and also fast. Both truly made our experience great. This is our 3rd purchase from this dealership. read more

Terrible service center, awful customer service. Avoid this dealership at all costs. Getting your car serviced here is an absolute nightmare. No other way to put it. They fumble the ball at every turn and when you finally get your car back, they damage it in the process. It's beyond. read more

We were very pleased with the entire experience at Porsche Carlsbad and especially with Drew. He was friendly and extremely knowledgeable and helpful. Best experience ever buying a car. We highly recommend Drew and the dealership. read more

Customer service ! Great team from initial contact from Glenn A, Keith H. Kyle Raftery , Brandon K. Jeff C. & Shaun P. - great follow up & attention to detail , communication & going the extra mile - a big thank you from my family & I - glad to be part of the Porcshe Carlsbad family !! read more

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